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Course of studies
- IBW - Internationale Betriebswirtschaft (733) (remove)
Hubert Burda Media ist ein international agierendes Medienunternehmen, das unter anderem in den Segmenten Woman, Luxury Lifestyle, Living und Food aktiv ist. Das Unternehmen befindet sich auf Expansionskurs und ist dabei bestrebt, neben dem Ausbau weiterer Geschäftsfelder (z.B. Digital), sein Wachstumspotenzial durch Internationalisierungsaktivitäten bestehender Zeitschriftentitel in anderen Märkten auszuschöpfen.
Die Koch- und Genusszeitschrift SAVEURS wird vom Burda Verlag Editions Hubert Burda Media in Paris publiziert und wurde bereits in Russland und Deutschland lanciert. Nach der Einführung der Zeitschrift auf anderen Märkten außerhalb des Heimatmarktes, soll das Potential für eine erfolgreiche Einführung auf dem brasilianischen Markt untersucht werden.
Numerous, if not all, companies are faced with the very same challenge: To train their employees and to qualify them regarding ever new topics. But whilst enterprises are already cooperating in other business areas for quite some time, they do not (yet) share training materials treating the same topical areas. This thesis approaches this issue and thereby takes the first step in developing research on cross-company Content Sharing. This means the sharing of training materials between businesses. More specifically, the paper examines the question how the success of such a cooperation can be measured, to which extent success is likely to be achieved and how it can be developed. The work’s basis is formed by the scientific knowledge on inter-organizational cooperations and on learning objects. Starting from this point in-depth literature analysis and expert interviews were carried out. This resulted in the creation of the Evaluation-Criteria Framework for Content Sharing Cooperations. This model consists of four categories that group together ten evaluation criteria, 33 sub-criteria and 76 examination
elements. Subsequently the model was applied to a collaboration between Robert Bosch GmbH and DEKRA S.E., aiming at the joint development of training documents. To examine this inter-organizational relation a case study research was carried out. For this end various qualitative (interview, participant observation) and quantitative (questionnaire, cost calculation) methods. Seven out of then criteria were identified as fulfilled. The saving of five working days’ time as well as participant’s satisfaction can be emphasized. An unambiguous statement regarding costs, however, cannot be made. Finally, identified problems suggest that a thorough definition of target groups and their needs and requirements are of utmost importance for content sharing cooperations. The same holds for establishing the role of a (ideally company-independent) coordinator. In conclusion it can be recognized, that the Evaluation-Criteria Framework constitutes a reality-tested model which is also suitable for future research; like, for example, additional case studies to confirm validity of the second insight gained in this paper: Sharing training contents seems to be a promising approach for companies operating within the
knowledge society.
The purpose of this thesis is to investigate the fairly recent Basel III regulations, and to find out if they have impacts on the financing of small and medium-sized enterprises. Therefore, the theoretical impacts on financial institutions and on small and medium-sized enterprises would be analysed and compared to the real development. Basel III is an advancement to Basel I and II and contains stricter capital and liquidity requirement regulations for financial institutions, as well as a leverage ratio. The purpose is to create a financial sector, which would be more resistant against crises. Because the liquidity requirements and the leverage ratio are not, or only partly introduced yet, the thesis focuses more on the capital requirements. These requirements, demand banks to deposit a higher percentage of equity for each credit operation, depending on the risk. It is expected that financial institutions will face an excess need of capital to fulfil the requirements. On the one hand, banks could increase their equity, which hypothetically could lead to higher capital costs as well as an increase of credit costs. That would in turn result in worse credit terms for SMEs. On the other hand, banks could reduce their risk-weighted assets to lower the need for new capital. That could minimize the capacity of the credit business and lead to difficulties for SMEs in obtaining a loan. An empirical study, based on a theoretical simulation, came to the result that there will be a slight worsening of the credit terms and the credit supply for SMEs. Regarding to the question “if the new capital requirements are appropriate for SME-loans”, it shows that there is no increase of risk in that segment. Therefore, the capital requirements should be adjusted for these kind of loans. The theoretical impacts of the liquidity requirements and the leverage ratio are also expected to affect the loans for SMEs, which are the second important financing instrument. To compare and analyse the theoretical impacts to the real development, latest empirical studies were used to get a picture of the current situation. It shows that the group of financial institutions that are relevant for SME-loans have a moderate increase in their equity basis and almost no decrease of their risk-weighted assets. Theoretically, that should lead to worse credit terms and no change in the credit supply. While analysing the realised external funds made in recent years, it is affirmed that there is no decline in the credit supply. Regarding the increased capital basis, there is no worsening in the credit terms perceived in the reality. The favourable key interest rate could be the reason for that, because it compensates the increased capital cost. Hence, Basel III does not represents a threat to the mid-sized sector in average. However, it can be stated that, the smaller the enterprises are, the more difficult it is to get a loan and the worse the conditions are.
Content of this bachelor thesis is to portray the status quo in Germany´s discussion about its welcoming culture and its lack of qualified workers. Government actions as well as efforts from companies are shown in this paper. Two surveys were conducted about the welcoming culture in Germany and German companies. The first survey was asking companies about their need of qualified workers as well as an already might existing welcoming culture. The second survey was sent to qualified immigrants who came through projects to Germany, to find out how they perceived the efforts for a welcoming culture in Germany. The results of the whole research are summed up in the last part of the thesis with a critical eflection. The surveys were conducted with the support of Synergie Personal GmbH Deutschland, as well as with the help of the companies that participated in the projects of the Fachkräfteallianz Gewinnerregion.
Diese Bachelor-Thesis befasst sich mit der Analyse des aktuellen Konsolidierungsprozesses bei der Hectronic-Gruppe, der Identifizierung der Problemstellen sowie möglichen Lösungsansätzen zu dessen Optimierung und Standardisierung im Rahmen des Konzernabschlusses.
Dabei werden zuerst wichtige Begriffe, Gesetzesgrundlagen in der Schweiz sowie Konsolidierungsmethoden und Trends, die für ein Grundverständnis der Thematik notwendig sind, erklärt. Anschließend wird der Konsolidierungsprozess analysiert und die Problematik Excel als Tool zur Durchführung der Konsolidierung aufgegriffen. Des Weiteren werden anhand der Fachliteratur, aktueller Studien und Trends drei Optimierungsvorschläge entwickelt: der Wechsel des Rechnungslegungs-Standards von OR zu Swiss GAAP FER, der Einsatz einer Software-Lösung und das Outsourcing des Konsolidierungsprozesses.
Die Software-Auswahl fand anhand einer Nutzwertanalyse statt, die mit Hilfe von Experteninterviews und eines Fragebogens durchgeführt wurde. Dabei schnitt die Software-Lösung der LucaNet AG am besten ab. Das Outsourcing, das anhand von Fragebögen (=E-Mails BPO-Anbieter) evaluiert wurde, bietet sich weniger für die Hectronic-Gruppe an, da sich zeigte, dass die Alternative auf lange Sicht gesehen teurer ist und es sich als schwierig erwiesen hat, einen geeigneten Outsourcing-Anbieter zu finden.
Nach der Gegenüberstellung der Alternativen mit ihren jeweiligen Vor- und Nachteilen sowie der Kosten wird der Hectronic-Gruppe empfohlen, den Rechnungslegungs-Standard von OR zu Swiss GAAP FER zu wechseln sowie den Einsatz einer Software-Lösung dem Outsourcing vorzuziehen.
With the ED/2013/6 the IASB and the FASB issued an exposure draft that proposes a departure from the current leasing model. The risk-and-reward approach shall be replaced by the asset-and –liabilityapproach.
The thesis examines the impact of this reform on the basis of a case study on the GFT Group. The thesis shall provide an overview of the existing and future lease accounting and examined the effects on the consolidated balance sheet through a simulated application of accounting rules set out in the exposure draft, followed by quantification by the use of selected financial ratios. Result of this work is an insignificant change in most financial ratios. Substantial amendments have been found regarding the leverage ratio. The results are scrutinized with information from the simulation and the current state of discussion. Furthermore, suggestions and advice regarding the findings are given to the GFT Group.
Today’s globalized world is situated in a difficult stage of egoism and inequality. The unfair distribution of income leads to a huge amount of people around the world who are suffering from poverty and the spread of deadly infections while others steadily increase their wealth. The coexistence of wealth and poverty becomes particularly obvious in the transnational business operations of multinational enterprises which import raw materials from resource-rich countries or locate production plants in countries with a low level of education and income. Using the example of South Africa, this paper shows the impact that history can have on a country’s economic, social and political situation and the reasons for the need of a collaboration of companies, government and society to solve the country’s problems. By establishing a subsidiary at a specific location, a company starts to bear responsibility for the local community. People often refer to this correlation as Corporate Social Responsibility. This paper clarifies the concept and extent of Corporate Social Responsibility by explaining some well-established definitions and theories. The practical part of the paper consists of a comparison between the activities of multinational enterprises in industrialized and developing countries. Concerning their social responsibility, companies in industrialized countries tend to focus on the avoidance of environmental pollution, sustainable utilization of resources and prevention of the discrimination of minorities in the labor market. In South Africa the most important and necessary fields of activity are the rapid spread of HIV due to insufficient medical care, steadily increasing social inequality, deficient level of education and the lack of possibilities of professional development. The last section of the paper compares the activities of different industrial sectors regarding Corporate Social Responsibility using the example of selected companies which operate in South Africa.
Shopping-trolleys being available, in working order and ready to use are the three decisive characteristics of successful shopping-trolley-management and accordingly concern the functional areas procurement, maintenance, cleaning (and ultimately disposal). This bachelor-thesis has been written in cooperation with Kaufland and describes the processes and costs of the shopping-trolley-management of Kaufland in the above named areas. Kaufland is a trading firm, which has been founded in Germany, has business operations in Central- and Eastern-Europe and is known especially for its self-service-stores named „Kaufland“. In these stores, with a retail area between 2000-12.000 m², customers can choose from a product range of up to 60.000 goods of the food- and non-food-area. The strategic coordination of the shopping-trolley-management is located in the department Branch-Equipment of the functional area Procurement International, which is responsible for product development, purchasing and standardization of the objects used to equip a store. The thesis is divided into two parts: At first the processes and costs of the shopping-trolley-management of Kaufland in Germany and in the KMO-countries (Kaufland Central- and Eastern-Europe) are presented. To record the processes and costs, face-to-face- and telephone-interviews were conducted and data were gathered in inquiry forms by mail. The results can be reviewed in written process descriptions and the completed inquiry forms. This section of the thesis is based on the theories of life-cycle-costing and concludes with a presentation of the „Best Practices“ of processes and the calculation of the life-cycle-costs of the Kaufland shopping-trolley-stock. The life-cycle-costs are calculated in the form of nominal- and present-values (discounted-values) taking into account the most important life cycle phases (procurement, maintenance, cleaning and disposal).
Next a leasing- and service-offer for the Kaufland shopping-trolley-stock, created by the Wanzl Metallwarenfabrik GmbH in cooperation with the Deutschen Leasing, is presented. The leasing part is viewed as an alternative to the current way of procuring shopping-trolleys, the service part is compared with the current service-processes and -costs of the shopping-trolleys. This section of the thesis is based on the leasing-, procurement-theory and economic efficiency calculations and concludes with an assessment of the given offer as well as a compilation and assessment of possible leasing-contract-alternatives. The used and given information originate from the literature reviewed, face-to-face- and telephone-interviews with the contact persons at the Wanzl Metallwarenfabrik GmbH and the Deutschen Leasing. The results show that the given leasing- and service-offer is not connected to process improvements and cost savings by Kaufland and should not be accepted, however the application of the described „Best Practices“ in all countries as well as the development of a new, flexible leasing-offer, taking into account the information about processes and costs obtained in this thesis, might very well be economically favorable.
The objective of this paper is to examine the return and risk performance of 155 equity mutual funds that provide exposure to the BRIC-Countries and eleven corresponding exchange-tradedfunds from January 2009 until December 2014. The performance proxies are mean returns and risk-adjusted returns using Sharpe Ratio and Jensen’s Alpha. In addition to that, Tracking Errors for the exchange-traded-funds have been calculated. Further benchmarks for comparison are the following indices of Morgan Stanley Inc.: MSCI World, MSCI Emerging Markets, MSCI BRIC and the corresponding MSCI Country Index. The results show that all funds, equity mutual funds and exchange-traded-funds, could realize positive mean returns, whereas the returns of the exchange-traded-funds are lower than those of the equity mutual funds. Nevertheless, none of the funds could realize a Sharpe Ratio higher than one, which would implicate that the return has compensated for the risk. The results of Jensen’s Alpha suggests that 80% of the equity mutual funds were able to add value, as indicated by their positive alpha. Only two out of eleven exchange-traded-funds could generate a positive alpha. This result is controversial to the results of other studies, where only some or none of the examined funds have been able to add value.
The aim of this thesis is to demonstrate how different types of reward motivate employees and to show that the degree of motivation of a reward differs from one organi-sational culture to the other and from one person to the other. Furthermore, it makes recommendations which reward components could be used, and which rewards should not be used in certain cultures. In the first part, several motivation theories like the content theories of motivation and the process theories are discussed. These explain the different approaches to determine what motivates people. The thesis then provides an overview of the various extrinsic and intrinsic rewards and illustrates how different reward components influence the motivation of employees. It is highlighted why it is necessary to focus on the total rewards package, rather than on single rewards. In addition, the thesis clarifies how to evaluate reward packages in order to ensure they are effective. The last part deals with culture and exemplifies how rewards need to be adapted to different cultures. Here, the thesis draws mainly on Hofstede’s cultural dimensions theory.
In conclusion, the thesis argues that it is crucial that a company uses an effective re-wards package which meets the needs of as many individuals within the company as possible. The thesis hopes to provide all people dealing with Human Resources useful insights into Total Rewards, and thus make a contribution to improving the way re-wards packages are set within organisations.
This thesis focuses on the development of a business plan for a planed nonprofit organization for single mothers located in Mexico.
It contains on the one hand a theoretical explanation of the most important differences between the nonprofit sector and profit driven sectors. On the other hand it provides an empirical study about the target group and the competition of the planned organization. Therefore the method used for this work is a combination of a theoretical as well as an empirical approach, which provides a wider view on the issue. Based on this obtained data from these researches, the business plan is developed.
During the work it is found that there is a big demand for the planned organization from its target group. In addition there is little competition in this specific sector and the business plan shows a good feasibility of the project as well as growth opportunity of this specific nonprofit organization.
Problem: The thesis is about Marketing options for Sharklet retrofit at Airbus. Sharklets are wingtip devices which cut down on aerodynamic drag by reducing the vortices that are formed at the wingtips of any aircraft during flight.1 Airbus is looking for new Marketing options to increase sales of Sharklets. Market research findings from various fields will be highlighted and the relevance for Sharklet retrofit will be reviewed. The leading question during the thesis will be: How should Airbus continue to market Sharklets?
Purpose: The purpose of the thesis is to describe which Sales and Marketing strategy Airbus uses at the moment and to find out where the weak points of the actual strategy are. Furthermore it will be analyzed what the actual brand image and brand communication of Airbus Sharklets is and whether it is in line with the desired brand identity. The thesis evaluates in which way Branding, Neuromarketing and Customer Journey Mapping can contribute to a better Marketing and Sales strategy.
Conclusion: Airbus should continue to market Sharklets by starting with a Customer Journey Map and figuring out what the customer is really looking for and how Airbus can react to the customers’ expectations. Sharklets should be marketed as wingtip devices that are environmentally friendly, fuel-saving and modern by guaranteeing that the Marketing material is consistent. Sharklets should be marketed not only on a rational basis. Emotional Marketing can be used to improve the brand image and the customer’s associations with the product. A mix of rational and emotional Marketing would be the best for Airbus to try how the customer reacts to emotional Marketing first. Last but not least Airbus should use the opportunity to better inform passengers about Sharklets and to provide input for In-flight-magazines to position the company itself and the customer as environmentally friendly and modern.
This bachelor thesis is about the current topic welcome culture in Germany. The focus of this work is on foreign skilled employees (both foreign employees with a local contract and Impats) and on companies. However, it also contains a current insight into the welcome culture in politics and society. On the one hand, the research question is to find out what instruments and procedures company can use for an effective integration of their international employees. These instruments cover both internal methods as well as the social integration outside the company. On the other hand, the research question is about the needs and challenges foreign skilled employees have to face with. The theory mainly includes Human Resources instruments, for example the topics “global assignments” or “onboarding” are investigated in detail. The second part is an empirical
study based on qualitative interviews with eight companies and an online questionnaire for the foreign skilled employees. As the interviews were mainly realized in large German companies, the welcome culture and employee retention is already a current topic. Results show that the companies use similar or different instruments for integrating their foreign staff. However, there are slight differences, especially in helping the employees with the social integration. The second questionnaire focused on the needs and desires of the employees from abroad showed that they are satisfied with the help offered by the company. Most of the migrants would like to extend their stay in Germany.
Die nachfolgende Arbeit befasst sich mit der Ausarbeitung eines Marketingkonzeptes für das Start-up Unternehmen THE EARTHBAG, mit Ausrichtung auf den deutschen Markt.
Die Bedeutung der Arbeit liegt in der Etablierung des jungen Unternehmens auf dem deutschen Markt sowie in der Steigerung des Verkaufs. Um diese Ziele zu erreichen, wird das Unternehmen in einer internen Situationsanalyse und dessen Konkurrenten in einer externen Marktanalyse untersucht. Weitere Informationen werden im Rahmen einer Online-Umfrage gesammelt. Anschließend wird eine Marketingstrategie anhand aller ausgewerteten Ergebnisse abgeleitet, welche mit Hilfe konkreter Maßnahmen imple-mentiert werden soll. Ein Mangel an Markterfahrung sowie eine finanzielle Einschränkung stellen Herausforderungen für diese Arbeit dar. Dennoch wird mit entsprechender Fachliteratur zum Thema Marketing sowie internen Informationen von THE EARTHBAG ein Marketingkonzept erarbeitet.
Situation
Due to the changes of the labour market, especially the lack of qualified personnel, the new generation and the war for talent, it is more difficult to attract employees. Particularly medium-sized companies are affected. Every enterprise has to present itself as an excellent employer. Additionally, companies should include and use current recruiting opportunities.
Aim of the thesis
The aim is to develop a target group oriented recruitment process with a social media campaign for the bielomatik Leuze GmbH + Co. KG. Besides this, the career website needs an update and optimization.
Approach and result
Through a current situation analysis in the HR department, an intended situation analysis could be done. This includes first suggested solutions and detailed approaches. The HR department received a completed concept for the career website optimization, target group oriented recruitment and image creation.
Modern online marketing strategies, techniques and problems - based on product ''Weddings in Bali''
(2015)
The purpose of this Bachelor-Thesis is to analyze the current situation of the company The Seven Agency in regards to the efficiency of currently used online marketing
channels to promote the website www.baliwedding.org in the international market. The conclusions were made based on results of a questionnaire which has been sent to
current and former clients of the company. Another part of this work contains research about how the company can achieve optimal results with using appropriate channels.
Both, the results of the Situation- and Target-Analysis have been compared to each other and were completed with a summary of the effectively and not effectively used
channels and a recommendation based on secondary data and literature study in order to achieve targeted results has been given.
The Bachelor-Thesis has been written in cooperation with The Seven Agency, located in Bali, Indonesia.
Nowadays companies operate highly international. Therefore intercultural projects correspondently increase. So far there is a lack of literature about the influences of culture on project management, especially when the project is about a worldwide process standardization.
The present Bachelor Thesis starts at this point and analyzes the international project IVR2020 at the company MAN Truck & Bus by means of a written survey.
As the process was developed in the German headquarters the basic assumption was that the more different a country is compared to Germany the more challenges will occur.
Here it was concentrated on the influencing aspect of culture.
Therefor the cultural dimensions developed by Hofstede were considered and a cumulated difference in the form of a number was derived for each country. Those were brought into correlation to the occurring challenges that were determined by a written survey of the project managers and sales managers that are already far enough in the process to give reliable answers.
The correlation analysis leaded to the result that none of the formulated hypotheses could be confirmed. However there where relatively strong negative correlation that indeed
disproved the hypotheses but leaded to the assumption that there might be correlations between the single cultural dimensions and the different facets of challenges. This turned out to be correct for some of the cultural dimensions.
Resulting from these correlations cautious predictions for the countries in which the IVR2020 process will follow in near future were made.
Furthermore the concrete problem fields for MAN Truck & Bus and their causes were evaluated. Based on the findings in literature and the analysis of the written survey recommendations for future similar projects were deviated.
Die in letzter Zeit immer häufiger aufkommende Kritik am Wachstumsparadigma lässt
die Frage nach dem Verhalten von Unternehmen weitestgehend offen. Erste Lösungsansätze und ein Großteil der Diskussionen finden hauptsächlich auf
makroökonomischer Ebene statt. Wie aber können sich Unternehmen verhalten, wenn volkswirtschaftliches und unternehmerisches Wachstum begrenzt wird? Welche Form
von betriebswirtschaftlichem Wachstum würde sich unter den geänderten Rahmenbedingungen anbieten? Die Antwort auf diese Frage bleibt in den meisten Fällen, sowohl in Literatur als auch Politik gänzlich unbeantwortet.
Die folgende Ausarbeitung „Kritische Betrachtung wachstumsneutrale Unternehmen und Analyse alternativer Wachstumsformen am Beispiel kleiner und mittelständischer
Unternehmen“ soll eine erste Hilfestellung zur Beantwortung dieser Fragen bieten.
Hierfür wurden – aus verschiedenen Branchen kommend - fünf kleine und mittelständische Unternehmen in Deutschland ausgesucht. Diese wurden zum Teil aus
bereits vorhandenen Studien adaptiert und teilweise in Eigenrecherche als „wachstumsneutral“ definiert. Um die Frage nach wachstumsneutralen Wirtschaften besser beantworten zu können, wurden die einzelnen Unternehmensstrategien auf die jeweiligen, Faktoren der Wachstumsneutralität hin genauer analysiert und zusätzlich
versucht, die Motivation der Unternehmensleitung auszumachen. Diese fünf Unternehmen lassen bereits jetzt die möglichen alternativen Entwicklungswege für ein
ökologisch und ökonomisch sinnvolles Wachstum erkennen. Ergänzend dazu wurden neben den gängigen Wachstumsindikatoren der Betriebswirtschaftslehre noch
weitere, so genannte „qualitative Kennziffern“ beschrieben.
Zusätzlich zum betriebswirtschaftlichen Hauptteil soll mit Hilfe eines kurzen Exkurses in die Volkswirtschaft zum Bruttoinlandsprodukt und Wohlstand erweiternde
Kennziffern vorgestellt werden, welche die Entwicklung von Unternehmen positiv beeinflussen könnten. Hierfür wurde auf die bereits erwähnten, für die volkswirtschaftliche Diskussion vorhandenen Wirtschaftsmodelle zurückgegriffen und diese ausführlicher vorgestellt.
This study has two major purposes: (1) to investigate the effects of the introduction of energy labels on the consumers’ purchase decision when buying an extractor hood and (2) to identify which other criteria have an impact on this decision. The research is conducted with particular reference to Miele & Cie. KG with the aim of adjusting its product management in accordance with consumers’ demands. During the last years the European Union has revised the energy labels for domestic appliances which had been introduced in 1992 and has established additional labels concerning a wider range of goods. Since 01 January 2015 this energy label is also mandatory for extractor hoods. Thus Miele & Cie. KG - as a manufacturer of hoods - is highly interested in doing research on the development of consumers’ preferences regarding the purchase of an extractor hood. In a first step the thesis provides an overview of its purpose and background before establishing the basis for the research in a second step. This includes basic principles of market research as well as the characteristics of the market for hoods and the concept of energy labels. In the following the thesis describes the product area of hoods and the implementation of the regulations concerning the energy label at Miele & Cie KG. A detailed central section explains the research which has been conducted in the context of this thesis. The empirical part of this study draws on a research carried out in Germany in November and December 2014. Data for this research were collected among twenty consumers and six dealers selling household appliances from Miele. The author of the thesis conducted face-to-face interviews on the basis of an interview guide which was developed beforehand. Finally the results of these interviews are presented, compared and summarized to enable the development of a recommended course of action for the product management of hoods at Miele & Cie. KG. The results of the research reveal that the most important purchase criteria regarding an extractor hood are an attractive visual appearance of the hood, the performance of the fan, the quality of the active charcoal and grease filters, the acoustic power level, a satisfactory lighting and a simple cleaning of the appliance. This study indicates that the energy label is of secondary importance regarding the purchase decision of a hood. The average energy consumption of a hood is relatively low in comparison to other household appliances. Therefore the energy saving potential for consumers is limited in this area. As a consequence the performance of a hood is a lot more important to consumers than its energy efficiency expressed by the label. Based on the results of this research, it can be concluded that the necessary modifications in the product development by virtue of the establishment of energy labels for hoods are quite small. Taken as a whole, the objectives of the product development of hoods at Miele & Cie. KG correspond to the consumers’ demands.
In recent years the Green Bond market has shown a tremendous growth. It would be interesting to see where the motivation of the issuing companies comes from. One theory is that they expect to have a lower credit spread in this new market segment then in the normal bond market. It is the goal of this paper to analyse if this is the case or not. To do such an analyse it is necessary to find a connection between sustainability and classical capital market theories. Due to a lack of common understanding and measurability of sustainability this is not easy to do. Nowadays it is not possible to give a price for social benefit and as a result it is also not seen in the credit spread.
One can see major changes in the business industry, self-fulfillment is not anymore a state to achieve just through material rewards like a high salary but a human reward like recognition for the work employees did, especially in the western countries like Germany or the United States where a high amount of people have enough wealth already. Businesses need to understand the importance of the emotional engagement of their employees at work. The Gallup Institute, one of the leading researching Institutes about employee engagement found out in their research that employees are not emotionally engaged to wards their working place. Here are results for the year 2013: The disengagement of employees causes damages to the whole economy with the amount of 98,5 billion euros to 118,4 billion euros. The low emotional engagement in 2013 was 67% of all employees in the company. 16% of the company is highly engaged but in the same time 17% of the employees are working with no emotional engagement. The thesis “the art of happiness in business” will research throughout the literature of leadership and corporate culture as a key to increase the employee engagement in German companies. To be happy in a company is more than just earning money and leaving the company, employees need to be connected to the working place with their heart and mind. There is a new era coming the “generation happiness” which wants more than money. In a decade where happiness beats money, they want to work in beautiful environments where they can contribute to something bigger than themselves, they want to be happy and reaching their full potential will be a result.
To round up the thesis scientifically “the art of happiness in business” will develop from the existing theory about leadership and corporate culture a 21st century theoretical model as a scientific response to the changes in the industry, who one can find throughout this work. As an outlook the thesis will serve as the scientific foundation for future projects with experienced entrepreneurs to develop practical models increasing the employee engagement for companies.
Traditional costing methods apply overhead costs of indirect areas to products or production areas based on predetermined overhead rates. Many years ago when the direct costs were high and indirect costs were low any inaccuracy in the charging of overhead costs to products was not significant.
Nowadays, the traditional costing method for overhead costs is not suitable for complex manufacturing environment, where goods are produced by smaller customized batches which leads to high proportion of overhead activities – such as quality control – which are not related to the production volume.
In this bachelor thesis the author discusses about this relevant problem relating to the department “quality assurance in procurement” of the Heidelberger Druckmaschinen AG.
The bachelor thesis contains theoretical basics of the meaning of quality, as well as the principles of quality management systems. The theoretical basics of the activity-based costing are also discussed. Moreover it is important to say that the overhead costs of the “quality assurance in procurement” are reflecting at the same time quality costs. In this way the importance of a cooperation between the controlling department and the quality management in relation to managing quality costs are also displayed.
The second part of the bachelor thesis deals with the practical application. To provide a basis, initially, the company, the department “quality assurance in procurement” and the current cost accounting system are displayed. Afterwards all steps to develop a new allocation method by the help of an activity-based costing system are showed and described. Finally, in a short version a key figure model for non-conformity costs is worked out.
Aufbau eines Controllings für den Bereich Forschung und Entwicklung für die Firma Bruker Optik GmbH
(2015)
Der Bereich Forschung und Entwicklung trägt sehr stark zur Wettbewerbsfähigkeit eines Unternehmens bei. Heutzutage werden die F&E-Aufgaben jedoch immer komplexer, weshalb die Kosten in diesem Bereich kontinuierlich ansteigen und ein verlässliches F&E-Controlling somit unentbehrlich ist. Bei der Bruker Optik GmbH soll ein solches F&E-Controlling zur langfristigen Erfolgssicherung aufgebaut werden. Die vorliegende Arbeit wurde in erster Linie mit der
Absicht verfasst, diesem Unternehmen mit fachlichem Wissen sowie praktischen Handlungsvorschlägen, während der Verbesserung bzw. der Stärkung des Unternehmenscontrollings beiseite zu stehen. Genauer gesagt trägt diese Arbeit einen erheblichen Teil zum Aufbau eines Bereichscontrollings für Forschung
und Entwicklung bei, da die Tätigkeiten des Controllings in diesem Unternehmen zur Zeit noch auf Gesamtunternehmensebene basieren und auf Bereichsebene nur wenig detailliert sind. Die kaum vorhandene Transparenz der F&E-Kosten und die somit entstehende Schwierigkeit für die einzelnen Entwicklungsleiter ihre Abteilung effizient leiten zu können, stellen das Hauptproblemfeld des Controllings dar, bei dem es wichtige theoretische und praktische Lücken zu schließen gilt. Auch die F&E-Projektleiter benötigen zuverlässige Informationen auf Kostenträgerebene, um den Überblick über bereits verbrauchte Ressourcen und das Restbudget der Projekte behalten zu können. In der vorliegenden Arbeit werden für diese praktischen Probleme Lösungskonzepte vorgestellt, die dann später die Basis für das neue F&E-Controlling der Bruker Optik GmbH darstellen sollen. Eine empirische Untersuchung sowie Befragungen bzw. Interviews mit Führungskräften im Entwicklungsbereich des Unternehmens unterstützen den Aufbau des Bereichscontrollings dabei erheblich.
Aufgrund der Komplexität der Aktivitäten im F&E-Bereich, berücksichtigt das aufgebaute F&E-Controlling neben der Projekt- und Abteilungsebene, ebenfalls die Ebene der Produktlinien. Die zu entwickelnden Tools im Rahmen der Forschungsarbeit werden in dem Programm „Microsoft Excel“ bearbeitet und dargestellt, wobei die Basis- Daten hauptsächlich aus dem Unternehmens-SAP stammen.
Living in times when the Internet and Social Media is changing customer’s behavior, Customer Relationship Managers face the question how to deal with those changes and how to optimize their strategy to remain attractive for the customers. The behavior of people is changing immensely as customers do not prefer to be influenced by companies which are pushing products and brands to them. The force and pressure of customers towards brands is rising steadily, since they expect them to actively engage with them and to offer high quality information rather than a brand who is trying to make the purchase decision for the customer. These times, ordinary customers turn into active influencer who could reach a huge number of people and potential customers and therefore influence their purchase decision. Therefore understanding the current customer behavior and the way how, when and why they make a purchase and what could influence their decision is crucial to businesses. Consequently, businesses have to start managing the complete Customer Decision Journey of each target group and customer. On this account, this Thesis will cover each step of the Customer Decision Journey – Formulation, Pre-Purchase, Purchase, and Post-Purchase - and its influence factors. Thus the key success factors will be indicated, afterwards the Thesis will continue with the concept of corporate Online Shops and Multichannel Retailing and two Case Studies will finish this paper. After a secondary research, findings show that the participation of a certain generation and culture, as well as product reviews on the Internet and Social Media peers are influencing the Customer Decision Journey tremendously. Thus, Online Shops are playing an important role in the first two stages of the Customer Journey and the second Case Study shows the importance of the post-purchase stage. On the one hand side, all those new channels that are influencing and changing the customer and his/her behavior could be a big challenge for businesses. But on the other hand, businesses could start to modify their strategy and approach towards its customers, make use of new possibilities the Internet is offering and start creating a positive, memorable and shareable customer experience.
In today's society tourism plays a far more significant role and acquires more and more people. Particularly Asian destinations have risen in their notoriety. In the past 30 years Vietnam has increasingly become popular as a destination for tourists from all over the world but also especially for European tourists. The aim of this dissertation is to identify the strengths and weaknesses of Vietnam, to determine the risks and to illustrate what future developments are to be expected. The tourist market analysis is to demonstrate which potential Vietnam has for Europeans. The selection of European tourists refers to the English, French and German tourist group, as those are important visitors for Vietnam. Here, their travel behavior is compared in order to achieve a comprehensive overview of European tourists. In addition, the competitive position of Vietnam is compared to the selected countries Cambodia and Thailand by using a strengths-and weaknesses analysis. In the empirical part of the work, 8 interviews were conducted with two travel specialists in the selected countries, which will enhance this work. Both the study as well as the interviews with the experts shows that the travel destination Vietnam has not yet exhausted its potential and that there are further development opportunities for tourism, especially the cultural aspects of the country holds a sustainable development opportunity. Problems prevail at the alarming pollution, especially in the tourist areas, the sustainable development of the country and the weak infrastructure. Furthermore, the future developments of exchange rates in Europe will have a significant impact on the further development of Vietnam. In addition, the government is hoping to increase the number of visitors by the abolition of the visa in several countries in Europe.
The bachelor thesis “ international Markenführung in China- Wie kann man eine Marke auf dem Wachstumsmarkt China stärken?” was created in collaboration with the company GF Automotive in Schaffhausen and covers he topic of branding in China. Considering the growth strategy of GF, especially for the Chinese market, this thesis should answer the question to what extent the branding strategy needs to be adapted to Chinese culture in order to be successful and which actions need to be taken to strengthen the brand awareness. As brands are an important asset which can generate value and differentiate form competitors it is important to develop a strong brand identity which can successfully be applied to the highly competitors it is important to develop a strong brand identity which can successfully be applied to the highly competitive Chinese market.
Following a short introduction into the theory of branding and its relevance for the Chinese market there will firstly be undertaken and examination of the Chinese automotive market. In the next step the current brand appearance, its values and goals will be analyzed with respect to the Chinese market. Within the scope of the online survey there will take place an evaluation of the current brand loyalty of the employees of GF Automotive in China. As the theory is closely related to the identity- based brand management, the first step of all brand activities is to strengthen the brand internally and create a common understanding. Therefore, the results of this survey are important for the further investigations of this thesis. In addition, the expert interviews should examine the findings of the theoretical research and give further insights into the practices of branding in China. Marketing experts report about their experience and point out what needs to be taken into account for a successful brand strategy in China. As a conclusion, this research should identify problem areas, which need to be improved to successfully strengthen the brand GF in China. Thereupon will be developed recommendations for actions which need to be taken by GF. The thesis shows, that in order to strengthen the brand in China it is very important to partly adapt to the Chinese circumstances. The heterogeneity of the two countries, China and Swiss, makes it impossible to simply apply a standardized branding. The culture, the language, etc. require an adaption of the branding in order to successfully reach the Chinese audience. Therefore the transnational brand strategy turns out to be the most successful for GF Automotive in China. It covers both, standardization and adaptation.
City branding
(2015)
The subject of this Bachelor thesis is based on place branding. The goal is to show its evolution since its creation until today and to analyze its importance nowadays. Our work focus mainly on four aspects of place branding, namely sense of place, identity of a place, stakeholders and communication. Sense of place helps to create meanings and attachment to the place. Identity of a place is mostly created by the different people living there and is very important to build a successful brand. Stakeholders are fundamental to place branding and it is very important to recognize the right groups of stakeholders to involve in the branding process, especially local people. Communication is a big part of place branding and has to be managed in an adapted way. The growing evolution of online branding has to be taken into account and managed closely. Word of mouth is a very efficient and powerful way of communication and it should not be neglected when creating a city brand. All these elements are being studied through the example of Strasbourg’s city branding, “Strasbourg, the Europtimist”. We see that the city is ignoring some of the elements mentioned above and could improve its city branding by applying these aspects more carefully. The Bachelor thesis then analyses the success of one of Strasbourg’s sub-brands: “Strasbourg, Capital of Christmas”. Through its analysis, we demonstrate that the key success factors of this event are based on the involvement of the right groups of stakeholders, a strong identity of place, the creation of meanings to the place and a powerful word of mouth. Recommendations are then made to improve the branding of “Strasbourg, the Europtimist”, based on the successful branding of “Strasbourg, Capital of Christmas”.
The purpose of this paper is a conceptualization of the identification and motivational methods for top distributors in the Chinese market for frequency converters. An examination of the market size, participants and segments is provided. Further the benefits for the manufacturer and distributor that occurring from a partnership are elaborated on and the term top distributor is defined.
Based on marketing channel literature a conclusive multidimensional model for the top distributor selection has been developed. The basic dimensions for distributor selection were determined as Sales/Market, Product/Service and Risk/Uncertainty factors. Those dimensions are supplemented by the China specific factors Guanxi and Human Capital. With special focus been given on the aspects that businesses might encounter when operating in China the reginal factors in distributor evaluation are also being discussed.
IN order to determine the value of different rewards two surveys were conducted. For the identification of the most valuable motivators a rewards portfolio was developed and applied on the data gathered in this surveys. The rewards portfolio was based on the portfolio analysis first developed by the Boston Consulting Group. The rewards determined as most valuable from both the manufacturers and distributor sides were “additional marketing and customer acquisition support”, “extended payment terms” and “market intelligence from manufacturer”. An explanation for the importance of those rewards is additionally provided.
The German-French personnel consultancy Rheinbrücke Consulting intended to gain a deeper knowledge of the German market for personnel consulting. Due to the lack
of comprehensive literature, expert interviews were conducted in the framework of this thesis in order to analyse the structure of the German market for personnel consulting how it is changing and to derive consequences for the positioning of Rheinbrücke Consulting today and in the future. The result is that the German market for personnel consulting is opaque and that a lot of companies from sole entrepreneurs to personnel consulting concerns supply a lot of services that vary considerably in their quality. Potential clients prefer to employ recommended personnel consultancies that are specialised and supply performance-based billing. They aim for long term business partnerships with personnel consultancies wherefore the author recommends to Rheinbrücke Consulting to follow up in their strategy work with the key subjects networking, relationship between customer and personnel consultancy, specialisation and remuneration.
Abstract. Over the last years the German economy perceives the ongoing demographic change which is the reason for a lower offer of skilled workers. A war for talents is declared and recruiters try to meet this challenge. Especially small and medium sized companies notice the lack of qualified applicants that is why these firms should transform into an “employer of choice”. In order to become more attractive for workers, they should invest in marketing strategies to differ from the employer competitors. The theme of the scientific work deals with the development of a human resources marketing plan. The aim is to increase the brand awareness of the pharmaceutical mid-sized company the “BIPSO GmbH”. Evolving a strong employer brand which is in line with the business strategy is the center of gravity. All HR-Marketing activities are aligned to the brand “BIPSO”. In the course of the strategic process, internal and external analyses support the definition of personnel marketing measures. The methods and knowledge have been transferred to the BIPSO GmbH and checked for their applicability. The theories of “how workers choose an employer” or the analysis presented by Simon Sinek conduce to obtain a better understanding of the external target group and the strengths and weaknesses of the company. The interface between Human resources and marketing could be detected by the mutual influence of the employer brand and the product brand. Overlaps are noticeable in the strategic steps of marketing such as the positioning with the help of the EVP (= Employee Value Proposition) or the segmentation of the target groups. To address the audience via their preferred media channels and recruitment channels, an empirical research was performed. Expert interviews with the target group helped to gain insights in their media habits or the identification with the company. The results determine how the communication policy for the BIPSO GmbH should be configured. The outcome shows the need to invest in the linkage of print and online channels. In order to differentiate BIPSO from the competition, the firm should emphasize its origin as an independent family with an ethically valuable product. This unique feature is integrated into all activities. The emotional component is complemented by the rational employers offer such as the performance of the collective agreement of chemistry. In addition to the external measures internal activities were focused, which should lead to a better working environment, because "true beauty comes from the inside." Nevertheless, the human resources marketing concept is not a long-term solution for the demographic development and the lack of skilled labor. However, it can increase the level of awareness and attract the interest of candidates so that companies like the BIPSO GmbH can benefit in hiring new collaborators.
Die vorliegende Bachelorarbeit verfolgt zwei Ziele. Zum einen wird die Art der Vermarktung und die Konzeption einer Summer School, sowie deren praktische Umsetzung vorgestellt. Zum anderen wird eine Entscheidungsgrundlage geschaffen, auf deren Basis die Entscheidung getroffen werden soll, ob die Einführung einer Summer School durchgeführt wird oder nicht. Der Grundlagenteil dieser Arbeit befasst sich mit Kooperationen, Social Media Marketing, sowie mit dem Event-Planungs-Prozess Hierbei werden die Aufgaben der Kooperationspartner und die Nutzungsmöglichkeiten von drei online Marketingkanälen vorgestellt. Anhand eines Prozessmodels wird auf die Budget-, Personal- und Logistikplanung eingegangen. Den zweiten Teil der Arbeit bildet die praktische Umsetzung und stellt zunächst den Projektplan dar. Daraufhin wird detailliert auf zentrale Aspekte des Projektes und seiner Durchführung eingegangen. Abgeschlossen wird dieser Teil mit der Seminarplanung, welche den Ablauf der Veranstaltung zeigt und einen Speiseplan, sowie die Einkaufs- und Packliste enthält.
Diese Arbeit behandelt die Thematik der Kundenzufriedenheit, welche in Forschung und Praxis auf Grund ihres hohen Einflusses auf den Unternehmenserfolg nach wie vor an Bedeutung gewinnt. Anhand des Beispiels der SCOPE Messestrategie GmbH, Veranstalter der HORIZON Messe für Studium und Abiturientenausbildung, wird die
Vorgehensweise bei der Durchführung einer Kundenzufriedenheitsanalyse im Messewesen dargelegt. Die Ergebnisse dieser Analyse zeigen, welchen Dienstleistungseigenschaften einer Bildungsmesse besondere Bedeutung beizumessen ist und wie man auf Basis dieser Erkenntnisse eine Steigerung der Ausstellerzufriedenheit bewirken kann.
This Bachelor thesis deals with drawing up a new marketing concept for the Villingen Institute of Public Health and the subsequent implementation of one part of the concept. The institute offers further education in the field of Public Health. The aim of the thesis is to find marketing activities which will increase the publicity of the institute and help to canvass a sufficient number of participants for its different courses. Initially, the term ‚Public Health’, the institute as well as the concept of Blended-Learning and services marketing are presented. Afterwards, there were some analyses conducted. The internal factors like marketing measures taken before, strengths and weaknesses of the institute, just as the external factors like the market environment and the competition, are evaluated. Due to a large number of other providers, it is Difficult to survive against one’s competitors. Therefore, the Villingen Institute of Public Health should try to stand out from them, emphasizing its university status as well as the practical phases and the flexibility of its courses. Having a really low marketing budget (over 500 €), the VIPH should use principally onlinemarketing measures, as they are often lower-cost or even for free and are able to reach a large amount of interested persons. On the basis of the mentioned findings, there was a marketing concept developed. After determining the target groups and the positioning within the market, a marketing-mix was made, consisting of the 7Ps of services marketing (product, price, place, promotion, person, physical evidence, process). By means of direct marketing via e-mail, post or phone, some target groups can be reached directly. Supporting web-marketing measures can help to get better-known and to be perceived by more people. Public relations to local or regional media can increase the publicity for the institute. During this work, it has been decided to produce an image-film and to write an entry in Wikipedia, the internet encyclopedia, which should represent the implementation part. Finally, the planning and the realization as well as the first results of the implementation measures are presented.
Today Outdoor-Trainings are an element in the modern world of work which increases steadily. It is about an activity-oriented method where vital key skills are developed. Outdoor-Trainings are particularly used as a learning method for management qualifications and teambuilding skills. During Outdoor-Settings participants are learning key skills by action and experience. Nevertheless Outdoor-Trainings are controversially discussed. Purpose of the present thesis is the elective “White Water Principles of Management“ of Hochschule Furtwangen University. Management skills are a learning target taught during an excursion by kayaking on a white water river. There are just a few empirical studies regarding effectiveness and efficiency of Outdoor-Trainings. This is why the following study is analysing the outcome and effectiveness of “White Water Training” for management education. Moreover the elaboration explores the coherence between the characteristics of the students and their management skills. The method used for data collection is a questionnaire where probands indicate their level of agreement towards their management skills on a rating scale. The present study consists of a quasi-experimental design where test persons are classified in an experimental and a control group by criteria of participation or non-participation. This means that people are not randomly assigned to a group. Data are collected two points in time, before and after the measure respectively the workshop. The purpose of the study is to find out whether the experimental group changed more than the control group. The effect of the workshop is measured by the difference in the amount of change between the experimental and the control group.
After evaluating the collected data the study shows that the experimental group respectively the group which participated in the elective, changed clearly more than the control group. Regarding the coherence analysis a connection between business studies and the outcome of the study can be clearly observed. Students of business studies achieved the highest outcomes compared to students of other fields of studies. Moreover it was discovered that students who already had done an apprenticeship had higher levels of agreement before the measure as their colleagues without apprenticeships.
In der vorliegenden Abschlussarbeit wird das Thema „Potenziale und Hemmnisse grenzüberschreitenden Recruitings: Wie kann die EMS Systemgastronomie KG durch diese Potenziale und Hemmnisse das Recruiting in Frankreich effizienter nutzen?“
Als Mitarbeiterin im Personalwesen zweier Unternehmen, die McDonald’s-Restaurants sowohl in Deutschland als auch in Frankreich betreiben, sah ich mich mit Problematiken konfrontiert, die offensichtlich auf den Unterschieden zwischen Deutschland und Frankreich beruhen, sowohl in kultureller als auch in rechtlichen Fragen.
Die EMS Systemgastronomie KG, für die ich während der Erstellung dieser Arbeit im französischen Recruiting tätig bin, hat keinerlei Erfahrungen mit der Personalarbeit in Frankreich und hier konnte ich mit meinen Kenntnissen aus den Praktika bereits einige Fragen klären.
Diese Arbeit soll nun die zukünftige Personalarbeit im grenzüberschreitenden Recruiting insofern vereinfachen, dass auch Mitarbeiter, die im französischen Ausland bislang keine Erfahrungen sammeln konnten, diese Arbeit problemlos und rasch erledigen können.
Als Quellen dienten mir neben der Fachliteratur und Informationen, die ich von den verschiedenen Arbeitskollegen aus Frankreich und Deutschland erhielt, auch meine eigenen Erfahrungen und Kenntnisse, die ich aus der Personalarbeit beider Firmen mitnehmen konnte.
Die zu beachtenden Problematiken liegen nicht nur in der unterschiedlichen Höhe des französischen und deutschen Mindestlohnes, sondern reichen über dies auch in kulturelle Themen und arbeitsrechtliche Punkte hinaus.
Mit dieser Arbeit können die wichtigsten Punkte schnell erfasst und für die Zukunft vermieden bzw. erörtert werden.
Participating in a Winter School offers to stay abroad for a short period of time while extending ones knowledge in an international environment. Introducing a Winter School by a higher-education-institution increases its international presence. Thus the concept of a Winter School serves the constantly growing demand of internationalization. In the present thesis it was examined whether and under which circumstances it is possible to realize a Winter School of the Hochschule Furtwangen University. Using the qualitative research approach, activities to be carried-out, necessary resources and possible risks were identified. Insights of service marketing formed an important basis. Besides, a desk study on competition provided additional findings. From this, the concept for an HFU Winter School was developed and implications for marketing were derived.
It was found that it is possible to implement an HFU Winter School under certain circumstances. Competitive ability and the existence of a sufficiently high demand are fundamental aspects. Besides, compliance with the elaborated concept components, existence of sufficient staff as well as the implementation of a given course management are essential. Cooperation in the fields of organization, human resources, marketing and finance additionally has a positive effect on a realization.
Ziel dieser Arbeit ist es ein Marketingkonzept für die Einführung einer International Summer School der Hochschule Furtwangen University auszuarbeiten.
Dafür wurden eine Marktanalyse sowie eine Marktforschung vorgenommen. Im Rahmen der Marktanalyse wurden die Daten von 36 Summer Schools im Bereich Business-Management erfasst und analysiert, woraufhin eine genauere Untersuchung der ausgemachten Hauptkonkurrenten durchgeführt wurde. Die Marktforschung erfolgte in Form einer Online-Befragung, bei der 94 internationale Studenten hinsichtlich ihrer Anforderungen an eine International Summer School befragt wurden. Auf Basis der Erkenntnisse wurden Strategien zur Erreichung der Oberziele sowie Maßnahmen zur erfolgreichen Implementierung definiert. Da eine Übertragung des traditionellen güterbezogenen Marketings aufgrund der besonderen Merkmale von Bildungsleistungen nicht möglich ist, wurde die Arbeit unter einem dienstleistungsorientierten Ansatz erstellt.
Diese Arbeit beschreibt die Erstellung und Umsetzung der Sanierung der Klinik für Biokinematik. Sie beschäftigt sich mit der Frage was die Klinik ist, was ihre Besonderheiten darstellen, wie sie entstanden ist und warum sie in Schieflage geraten ist. Daraus werden Schlussfolgerungen gezogen und in eine Umstrukturierungskonzept eingebunden, welches das Ziel hat die Klinik wieder voll in Familienhände zurück zu führen und wieder wirtschaftlich nachhaltig rentabel zu machen.
Generationenmanagement - Maßnahmen zur Motivation Mitarbeiter aller Generationene un Unternehmen
(2015)
Das wohl aktuellste und brisanteste Thema in den Personalabteilungen deutscher Unternehmen und der Politik ist der demografische Wandel und seine Auswirkungen auf die Arbeitswelt in der Zukunft.
Die gesamte Bevölkerung in Deutschland wird zunehmend altern und die Altersstruktur wir sich von Grund auf ändern mit Trend zu einer alten Gesellschaft. Auch steigen in der Zukunft die Anforderungen an Arbeitnehmer mit zunehmender Geschwindigkeit, während gleichzeitig allerdings kein Anstieg der qualifizierten Arbeitskräfte zu erwarten ist. Dies stellt Unternehmen vor ganz neue Herausforderungen, die es mit innovativen Maßnahmen zu bewältigen gilt.
Dazu gehört zum Beispiel die Frage, welche Folgen der demografische Wandel auf die Wettbewerbsfähigkeit der entsprechenden Unternehmen hat. Schließlich werden die bisherigen, traditionellen Führungsstile in deutschen Unternehmen kaum mehr effektiv funktionieren können, durch eine zunehmend größer werdende altersspezifische Kluft innerhalb der Unternehmen. Heutzutage arbeiten in einem Unternehmen bis zu fünf unterschiedliche Generationen Seite an Seite. Jede davon hat andere Erwartungen an den Arbeitgeber, Ansichten, Prägungen sowie Werte. Die vorliegende Arbeit setzt an diesem Punkt an und beleuchtet die unterschiedlichen Auswirkungen des demografischen Wandels, die unterschiedlichen Generationen sowie die Maßnahmen, die ein Unternehmen im Personalmanagement einbringen könnte, um sich an die Bedingungen des demografischen Wandels anzupassen. Ziel ist es, einen Führungsstil zu entwickeln, der mehrere Generationen zusammen effektiv führen kann und vor allem zu motivieren.
Longevity in the globalised marketplace depends on the ability to remain competitive. Various definitions of economic competitiveness exist: this report compiles them, discusses the methodologies used to measure economic competitiveness and compares the results obtained when these various systems are applied to the country of France. Thereafter, examinations of aspects such as the development of gross domestic product, trade performance, price competitiveness, productivity and employment will be conducted with the aim of providing answers to the following questions: does France really experience a competitiveness problem? If so, what are potential causes of this competitiveness? Is there a particular domain in which France experiences greater difficulties than in others? Comparisons are constantly drawn to countries such as the United States, the United Kingdom, Japan, Germany and China, where possible. First of all, France's GDP development is described in combination with a discussion of whether or not GDP (per capita) serves as a measure of the performance level of an economy. Then, the country's trade performance is closely examined. Aspects such as France's export market shares and its trade products and partners are investigated. Thereafter, focus is placed on price competitiveness. Analysis of the real effective exchange rate based on consumer price indices, the inflation rate and the nominal effective exchange rate is conducted before the aspects of labour costs and productivity are treated. A breakdown of France's GDP and GDP per capita growth rates, as well as unit labour costs are explored in detail. As the last component of the examination, focus is placed on the subject of employment. The findings of this report suggest that France suffers from a competitiveness problem which presents itself mainly in the field of employment which has a knock-on effect on the labour market. The findings of this report mainly confirm the findings of the literature. Proposed measures in order to resolve France's competitiveness problem target the minimum wage, the elderly workforce, labour market regulations and labour taxes. It is argued that implementation of the suggested measures could eventually improve France's level of productivity and the other issues examined.
Der Begriff Wissensmanagement bietet eine Fülle an unterschiedlichen Definitionen, Interpretationen, Auffassungen und Sichtweisen. Hierbei wird der Schwerpunkt oft auf ITgestützte Systeme gelegt und nicht auf den Menschen als Hauptwissensträger. Auch der Bedeutung der Wissensverteilung innerhalb des Unternehmens wird nicht ausreichend Beachtung geschenkt. Aus diesen Gründen legt die vorliegende Arbeit das Hauptaugenmerk auf die Wissensverteilung und den Mensch als Wissensträger im
Unternehmen. Im Rahmen der Ausarbeitung werden unterschiedliche Sichtweisen zum Thema Wissen und Wissensmanagement vorgestellt und anerkannte Modelle
beschrieben. Weiter liefert die Arbeit einen Überblick an Methoden und softwaretechnischen Unterstützung, die auf die Wissensverteilung abzielen. Fallbeispiele
zeigen, wie Wissensmanagement schon erfolgreich umgesetzt wurde aber auch wie die Umsetzung in Unternehmen scheiterte. Im Anschluss wird mit Hilfe von empirischen
Studien ein Vergleich zwischen den theoretischen Ansätzen und der Praxis gezogen.
Auf Grund der gewonnenen Erkenntnisse schließt die Arbeit mit einer Empfehlung für Unternehmen ab.
This paper examines the role of Latin America and the Caribbean as a trading partner of Germany with regard to Brazil and Mexico. To analyse the position of those two countries and the region as a whole, the following research questions will be answered:
What kind of historic connections have Latin America and the European Union have in common?
How is the trade development structure between Latin America and the Caribbean and Europe as well as Germany and Brazil/Mexico respectively?
How attractive is the Brazilian and Mexican market for the German economy?
What kinds of conditions promote and hinder the trade integration with Germany? It is also important to mention that this research is based on the analysis of different secondary data collection mainly extracted from the databases of the Deutsche Bundesbank, the European Commission, the OECD and the IMF. First, we find out that the beginnings of historic connections between Latin America and the Caribbean and the European Union go back as far as the 15th century. However, the relationship was mainly strengthened towards the end of the 20th and the beginning of the 21st century as, for instance, several agreements between these regions were adopted. Secondly, we can observe developments of the trade structure between Latin America and the Caribbean and Europe. That clearly shows that there was a massive increase in the flow of commodities as in the mutual direct outward investments in those last years. The same goes for the trade structure between Germany and Brazil respectively Mexico. It is important to note that the countries play a subordinate role for Germany in the international comparison. However, comparing Latin America and the Caribbean, Brazil is the most important trading partner for Germany followed by Mexico. Thirdly, against the background of the PEST analysis, the two Latin American countries achieve similar results. The core strengths of both countries lie in the socio-cultural conditions whereas the deteriorating economic conditions pose a weak point. In addition to that, it has to be mentioned that the Brazilian market is more attractive than the Mexican one. However, with regard to the (expected) economic growth and the opinions of several other authors the prognoses of Mexico are more positive than for Brazil. Consequently it is doubtful whether Brazil will be able to defend its position in the future.
Die vorliegende Arbeit beschäftigt sich mit der wirtschaftlichen Entwicklung der Eurozone vor und nach der Finanzmarktkrise sowie die institutionellen Konstruktionen die mit der Eurozone einhergehen. Die Arbeit ist in zwei Zeitfenster aufgeteilt: einmal von 2002 bis 2007 vor der Finanzmarktkrise und von 2008 bis 2014 nach der Krise. Es wird der Frage nachgegangen, inwiefern die Umsetzung der Währungsunion und das Auftreten der Finanzmarktkrise die wirtschaftliche Entwicklung der Mitgliedstaaten in der Eurozone beeinflusst hat. Dafür werden die Mitgliedstaaten in Süd- und Nordstaaten unterteilt. Die Fragestellungen werden auf der Grundlage verschiedener Datenbanken von der Europäischen Union wissenschaftlich analysiert. Wissenschaftliche Texte stellen eine ergänzende Informationsquelle dar. Im Ergebnis wird deutlich, dass sich die Eurozone, allen voran die Südstaaten, noch nicht von der letzten Finanzmarktkrise erholt hat. Nicht nur die Wirtschaftskrise macht der Eurozone zu schaffen. Vielmehr sind es institutionelle Fehlkonstruktionen in den Verträgen, die das Projekt Eurozone und Europa gefährden. Durch Nichteinhaltung selbst aufgesetzter Regelungen sowie ständige Änderungen sämtliche Verträge, hat das Projekt, ein gemeinsames Europa durch einen gemeinsamen Währungsraum
zu schaffen, an Glaubhaftigkeit verloren.
The primary purpose of this thesis is to gain a deeper understanding of how factors influence sport sponsorship, especially in football. In order to fulfill this purpose the thesis identifies, describes and tries to explain sponsorship in general as a non-classical communication instrument, the selection of sponsorship objects, companies´ objectives of sport sponsorship activities. In addition, the thesis considers companies´ planning process of sport sponsorship and finally, an identification of several factors, which may have an impact on sport sponsorship. Two examples of application of a company in the telecommunication industry and of a company in the automobile industry are pointed out, where the aspects of sponsorship of the German Fußball Bundesliga respectively the German national team, are studied. The paper makes use of studies which shows how respondents remembered sponsorship activities. It is possible to conclude from the thesis that many factors will have an effect on sport sponsorship. The paper demonstrates that image, memorizing, duration and the fit between sponsor and event or sponsor and sponsee are relevant criteria. Finally, the thesis summarizes the results and outlines of the possible future of football sponsorship.
Nachhaltigkeit und die Berichterstattung über Nachhaltigkeitsaspekte nehmen bei Unternehmen eine immer größer werdende Rolle ein. Bereits im Jahre 2011 veröffentlichte Puma die erste eigens entwickelte ökologische Gewinn- und Verlustrechnung, in der die Auswirkungen auf die Natur durch die Geschäftstätigkeit von Puma gemessen und monetisiert wurden. Im Jahr 2016 plant der Mutterkonzern der Puma SE Kering eine konzernübergreifende Einführung der ökologischen Gewinn- und Verlustrechnung. Die vorliegende Arbeit untersucht die Vorgehensweise der Monetisierung von Umweltauswirkungen am Beispiel der Treibhausgasemissionen. Zur Monetarisierung der Auswirkung durch eine Tonne CO2 wird von Puma das bereits etablierte Konzept der sozialen Kosten von Kohlenstoff verwendet. Ziel der vorliegenden Arbeit ist es, die Herleitung der sozialen Kosten von Kohlenstoff auf Basis von aktueller Fachliteratur zu untersuchen und die Anwendungen des Konzeptes sowie die Vorgehensweise durch Puma zu analysieren. Anhand der Kriterien Validität, Wirtschaftlichkeit, Transparenz und Übertagbarkeit wird die Vorgehensweise von Puma bewertet. Auf Basis der Erkenntnisse werden Handlungsempfehlungen für den Mutterkonzern Kering abgeleitet. Aus der Analyse geht hervor, dass das Konzept der sozialen Kohlenstoffkosten nur bedingt für die Anwendung aus der Unternehmensperspektive geeignet ist. Die durch Puma verwendete Datenbasis und der Prozess der Übertragung von Studienergebnissen weisen Ungenauigkeiten und unplausibel Annahmen auf. Aus Gründen der Wirtschaftlichkeit stehen deshalb die Verbesserung der Datenbasis und der Übertragungsmethode sowie eine transparentere Darstellung der Annahmen und Ergebnisse im Mittelpunkt der Handlungsempfehlungen.
Global Sourcing - ,,von der Theorie in die Praxis'' - Analyse alternativer Beschaffungsmärkte
(2015)
Steigender Wettbewerbsdruck im Zuge der Globalisierung zwingt Unternehmen dazu, sich noch stärker von der Konkurrenz abzuheben. Wesentlicher Erfolgsfaktor ist neben dem Absatz innovativer Produkte auch zunehmend die Beschaffung der erforderlichen Komponenten zur Herstellung dieser Produkte. In diesem Zusammenhang hat sich in den letzten Jahren der Begriff Global Sourcing in der Beschaffungsabteilung von Unternehmen etabliert. Dabei geht es um die Ausweitung der Beschaffungsaktivitäten auf weltweite Anbietermärkte. Andere Länder können durch unterschiedliche Bedingungen bestimmte Produkte zu besseren Konditionen anbieten als der Heimatmarkt. Um von diesen Vorteilen profitieren zu können muss überprüft werden, ob Alternativen auf internationalen Märkten bestehen und ob diese nachhaltig genutzt werden können. Der Inhalt der vorliegenden Bachelor-Thesis stellt die Analyse internationaler Beschaffungsmärkte dar. Das Unternehmen ARBURG GmbH + Co KG hat diese Potenziale erkannt und ist bestrebt, diese weiter voranzutreiben. Das Ergebnis dieser Arbeit liefert neue Erkenntnisse bezüglich internationaler Lieferantensuche, - bewertung und -auswahl. Dabei wurde überprüft, ob für bestimmte Produktgruppen alternative Lieferanten identifiziert werden können, die ihre Produkte zu besseren Konditionen als bisherige Lieferanten anbieten. Die Ergebnisse wurden als erfolgsversprechend eingestuft, lassen Schlüsse für weitere Beschaffungsaktivitäten zu und können in eine ganzheitliche Strategieableitung des Unternehmens integriert werden. Ausgewählte Methoden und Konzepte wurden dabei angewendet, um eine nachvollziehbare und zukünftig anwendbare Vorgehensweise zu etablieren.
The growing complexity, speed and multitude of information prevalent in today’s knowledge era entail both challenges and chances for established and emerging enterprises. In order to keep pace with time and changing trends in the market, a growing number of organizations already exploit the advantages of network effects through the deployment of enterprise collaboration platforms (Thompson 2014, Leibhammer and Weber 2008, Arns 2013, Kane et al. 2014, Kiron et al. 2013b). Previously, research has mainly focused on technological aspects of the implementation process, dealt with scenarios about how to use those platforms, explained the functionalities of enterprise social networks and elaborated on the acceptance of social
business platforms. Even though the topic of social business has been previously examined, no tangible empirical studies have been undertaken which deal with the research questions of this thesis. The objective of this paper is to investigate the reasons for enterprise collaboration platform implementations, the essential prerequisites as well as the role of executives in this context in general terms. With the help of qualitative expert interviews, the empirical study aims at finding whether the hypotheses (based on the theoretical part of the thesis) find application in corporate practice or not. The following recommendations serve as guidelines for companies that are either at the beginning of the implementation phase or struggle on the journey they have already begun. The output of this paper highlights that organizations make use of social platforms to enhance cross-functional collaboration and communication, to facilitate knowledge sharing, to drive innovation, speed and efficiency and to ameliorate customer satisfaction as well as employee engagement. Furthermore, setting objectives, communicating in advance of the implementation, initiating changes in management, preparing for cultural change, appointing community managers and finding the suitable technology are among the most important prerequisites for implementing an enterprise collaboration platform.
The outcome moreover evinces that the role of executives in a social business includes six contrasting dimensions: the producer, the distributor, the recipient, the adviser and orchestrator, the architect and the analyst. Finally, the cross-sectional study based on non-experimental, qualitative research methods yielded that 60% of the theoretical findings have been confirmed in corporate practice. Solely 13% have been refuted.1 The succeeding eight recommendations depict the overall outcome of this thesis.
The Bachelor Thesis is about the efficiency of adidas’ sport sponsoring efforts at the Football World Cup 2014 – measured on the basis of digital marketing successes. This study has two major purposes: Firstly, to find out whether adidas was able to reach its pre-defined goals on digital platforms and secondly, to compare the digital effects of an official sponsor (adidas) with a on-official sponsor/ambush-marketer (Nike)showing that the extra costs were well invested. The author suggests that mbushmarketers - although they don’t have the official right to use the World Cup as their advertising rostrum - are also able to benefit from the World Cup itself and from starting some World Cup-related campaigns in social platforms, but not to the same extent as official sponsors. The thesis is divided into two parts - the theoretical part, that gives a theoretical background to the main topic and the practical part that analyses the two main questions of the empirical study. The analysis shows that adidas’ sport sponsoring efforts in social platforms were highly successful regarding the fact that they were able to achieve seven out of ten pre-defined goals. With regards to the three (pretty ambitious) goals that weren’t reached, the author further gives improvement proposals with precise ideas about what needs to be done in order to achieve them in the future. In the next step the author gives an overview of the privilegues that official sponsors of the World Cup possess in contrast to ambush-marketers and outlines the major differences. The comparison of the performance of an official sponsor with an ambushmarketer in digital platforms shows that most of the time indeed the official sponsor achieved higher effects than the ambush-marketer. But since there are also some other factors besides being an official or non-official sponsor that have an impact on the marketing effects of a company (like for example the success of the sponsored team, the degree of popularity of adidas/Nike and its testimonials etc.) the author also provides a critical acclaim about the findings of the thesis. Since adidas performed so well on digital platforms and achieved or even exceeded almost all of their pre-defined goals it can be concluded that sport sponsoring in social media platforms is a very potent and effective marketing method. Also the ambushmarketer Nike achieved some effects on digital platforms but not to the same extent as the official sponsor adidas.
Die vorliegende Thesis zeigt auf, wie sich die deutsche Kurier-, Express- und Paketbranche (KEP) unter dem Einfluss des bis in die heutige Zeit stark wachsenden E-Commerce verändert hat. Die Entwicklung dieser Branche erstreckt sich vom Brief- und Paketmonopol der Deutschen Bundespost bis hin zur Privatisierung der Deutschen Post AG. Parallel dazu veränderte sich auch die Wirtschaft im Laufe der 90er Jahre durch neue Entwicklungen in der IT-Branche. Seit der letzten Jahrhundertwende hat das Vertriebsmedium Internet kontinuierlich an Relevanz gewonnen, revolutionierte den Warenhandel und digitalisierte viele Branchen des heutigen Einzelhandels.
Besondere Auswirkungen hatte der Aufstieg des Internets auf die KEP-Branche. Infolge der Implementierung von Onlineshops und des Rückgangs des lokalen Einzelhandels, stieg das Paketvolumen im letzten Jahrzehnt aufgrund des damit veränderten Kaufverhaltens und der Digitalisierung des gesamten Warenhandels mit weiterhin wachsender Tendenz deutlich an. Im Laufe dieser Thesis soll daher sowohl die heutige KEP-Branche im Rahmen einer Umwelt- und Wettbewerbsanalyse näher untersucht und analysiert werden als auch der Faktor E-Commerce genauer unter die Lupe genommen werden, um die maßgeblichen Entwicklungen und Innovationen aufzuzeigen. Nach einer kurzen Vorstellung der angewandten Analysewerkzeuge werden die Entwicklungen innerhalb der Branche näher betrachtet. Anschließend erfolgt die Umweltanalyse unter Anwendung von Michael Porters Fünf-Kräfte-Modell und einer PESTLE Analyse sowie die Wettbewerbsanalyse, die sich einer Benchmark Analyse bedient. Eine SWOT Analyse soll die Stärken und Schwächen sowie die Chancen und Risiken der KEP-Branche identifizieren. Abschließend soll eine Prognose Aufschluss über die voraussichtlichen Entwicklungen der Branche, die von vielen externen und internen Faktoren bestimmt wird, sowie des ECommerce geben. Vor allem der große Preisdruck und der Bedarf nach kundenfreundlichen Innovationen sorgt für eine hohe Rivalität innerhalb der Branche. Das E-Commerce agiert dabei als maßgeblicher Wachstumsmotor, der die Branche vor allem durch den enormen Zuwachs im Privatkundenbereich (B2C) weiter antreibt.
Mitarbeiterzufriedenheit in internationalen After-Sales Organisationen am Beispiel der Daimler AG
(2015)
Leading from the thesis that customer satisfaction depends on the level of employee satisfaction, the following work provides an analysis of different criteria which contribute to the satisfaction of employees. Furthermore, the demand for homogeneously designed concepts at Daimler AG provides a basis for the following question:
Is there a common denominator for employee satisfaction in the worldwide After-Sales Organisation of Daimler AG, considering cultural and organisational differences?
Based on selected literature the concept of employee satisfaction in international After-Sales organisations is discussed by linking the term of employee satisfaction to employee motivation and intercultural differences.
The centre of this work is an international employee survey which consists of a comparison of nine employee satisfaction criteria, implying that the interviewee has to decide which criterion contributes more to his employee satisfaction.
The different survey results of each nationality are discussed and compared regarding the differently weighted satisfaction criteria. There is no criterion which is commonly ranked to be most important among all three nationalities. The criterion which is ranked either on the first or on the second place in all three nationalities is the “income” of an employee, the second most important criterion is “working climate”. Linking these results to a model of interdependencies, it is revealed that “working climate” is the criterion which most influences the other criteria and can furthermore be easily influenced. As “working climate” is not only the second most important criterion to influence employee satisfaction, but is also the most influencing and influenced criterion, it can be said that “working climate” requires the most attention on behalf of the employer to increase general employee satisfaction.
The statement of this work is that there is no single criterion which accomplishes overall employee satisfaction but there are a few criteria which contribute more to the employees’ satisfaction than other criteria do.
In cooperation with the Customer Relationship Management and Communication department at Volkswagen AG the thesis “The future of Service Marketing in the automotive industry” was written. The sales part of After Sales is relatively small compared to the total turnover, but it is the biggest part of benefits of a car manufacturer. This is just one reason why After Sales has such a big relevance in the automotive industry. This thesis defines After Sales and Service Marketing, gives reasons for the importance of After Sales and details how to attract the right customer groups in the context of After Sales. Additionally, it is discussed how customer needs are best addressed and fulfilled, and what kind of new Service Marketing tools could help Volkswagen to exploit the full market potential of its after sales division. The data on which this paper is based was drawn from various company-internal and external sources. The most important company-external data sources were articles about the after sales practices of other car manufacturers and companies of completely different industries. With regards to internal sources, this paper is based on internal best practices and data collected in an expert workshop regarding the internal visions that are shaping the future of Service Marketing. The given data was qualitatively analysed and resulted in a collection of potential Service Marketing tools for the international Brand Volkswagen Cars markets. The most important findings are new digital communication tools, new customer relationship tools and point of sales tools.
Today more than the half of the world population live in cities which is 3.3 billion people. By 2050 it is estimated that almost 5 billion people will live in cities. By 2025 there will be 447 mega-cities in the world. Due to this development there is an increasing competition among cities. The purpose of this paper is to describe the different approaches, processes and methods which are needed to turn a place into a destination. First of all the theory of place branding will be described which includes the specification of a place which leads to the theory of place-making.
The next chapter describes what a destination is and from which perspectives you can look at a destination. Depending on the target group, expectations of a destination can be different. To improve a destination it is necessary to know the main elements of a destination as well as attributes which will give memorable experiences to the visitor of a destination.
To get a destination campaign started, several challenges need to be taken like building relations with cooperation partners or securing preservation of architecture and sustainability. This research paper will show you the first steps which need to be done to get a successful start of a destination campaign, as well as important elements of creative place-making and what is important to consider when starting the creative place-making process. After the establishment of a place-making project there are seven steps to follow which are accomplished inside this thesis.
To improve a place there exist different place-making models. For example there is the Business Improvement District model or a government driven model and the Town Centre Management model which have different approaches of turning a place into a destination. To show examples of place-making concepts in the world you will find three Case studies. One about Detroit and the other about New York. The last one will show you a current example of Dún Laoghaire, Ireland. This project started in April 2014 with a Business Improvement District.
The thesis is about how an outsourcing process could be implemented at the company Kendrion in a bottleneck situation. The aim of this work is to develop a framework for outsourcing to effectively minimize a bottleneck in the production. Core issues are an analysis of the product roster and a cost calculation of possible outsourcing. In the theoretical part books and scientific articles are evaluated. In the practical part the theory is applied and experts are asked for their opinions.
Based on literature research a specific procedure with five phases is created for Kendrion. With the analysis of the product roster and current situation important information can be gathered. This makes it possible to find out how many parts each machine is producing. The turning plant produces mainly low volume series. Over 1,200 different parts were turned in the last two years. The focus for the outsourcing is the machine group G200 and the machine TNK-28. This decision is based on the amount of backlog days of the machine groups. After several analysis a list of articles which could be outsourced is produced. One such analysis is transaction cost economics. This range of selected parts is enough to eliminate the bottleneck. For the outsourcing the full cost accounting is recommended. In the calculation, depreciation is included to make future and necessary investments visible. After a cost comparison of five parts, one article of the G200 is outsourced. The costs difference between the TNK-28 and the external offers are too high. After further analysis, the result is that the TNK-28 is a very economic machine for Kendrion. The recommendation is to keep these parts in house.
The analysis of product roster should be done once a year. Furthermore, analyses should be carried out for the other machine groups.
Recently, the behavior of customers is changing significantly. Instead of visiting one specific channel of a company to make a purchase, customers are using several channels of different suppliers before making a final purchase. They are switching between these suppliers constantly with the aim of comparing product details and prices to find the best offer. Customers are combining the advantages of the different channels, offered by different suppliers. However, in order to increase customer loyalty and value, companies have to find a way to bond customers to their brand. A multi-channel strategy is trying to build long term customer relationships and to increase customer loyalty. By integrating the different channels, instead of running each channel individually, companies can create an additional value for customers. The channel integration is initiated by offering multichannel services, which are connecting online and offline channels to merge them together. These services should lead to an increase of customer satisfaction, build loyalty, and create a long-term customer relationship. Schiesser has recognized this trend in customer behavior and the need to implement a multi-channel strategy. Yet, as the distribution channels of Schiesser are not working with common enterprise resource planning systems, information systems and cash register systems, it would be highly expensive and time consuming to create an integrated multi-channel system. The absence of a CRM-System and the resulting lack of information about the customer journey of Schiesser consumers are further serious obstacles in the way of realizing a multi-channel strategy. However, Schiesser faces the alternative of implanting a hybrid multi-channel system, which combines various channels loosely without being based on common systems. Both, the integrated and the hybrid multichannel system are accompanied by advantages and disadvantages for the Schiesser AG. Considering the current situation and the high costs of an integrated multi-channel system, a hybrid multi-channel system appears to be the appropriate choice for Schiesser. This system allows Schiesser to offer services like “Return to Web/Retail”, “Click and Collect”, “Pick up at Retail” and “QR-Code Scans” without investing in common used systems. These services can be offered by adapting internal organizational processes and by training staff in retail stores. This relatively low investment of time and money enables Schiesser to provide a unique selling proposition for their customers, build a relationship and increase customer value. If Schiesser wants to stay competitive, the introduction of a multichannel strategy is essential, as direct competitors like Lascana and Hunkemöller have already implemented multi-channel strategies.
The title for this thesis “An Economic Analysis of the Transatlantic Trade and Investment Partnership (TTIP)” has been selected due to its topicality and its explosiveness. The stimulus to write this paper originates in the wish to get a deeper insight into the topic, which has been treated majorly under exclusion of the public, and to be able to make a clear statement whether to support or to oppose the partnership. In order to answer this final question, it is also tested whether results from former agreements like NAFTA or Mercosur can serve as a guideline to what can be expected of TTIP. Additionally, the paper aims at making a final statement about the implications of the partnership for the future. To do this, the present paper covers two main subjects. First, it provides an overview of the history of free trade, the different forms of agreements, as well as an insight into the experiences made with NAFTA and Mercosur. This first part is concluded with an estimation of the results and motivations of and for free trade agreements, as well as a transition to the second main subject by naming the impacts of the findings for the planned TTIP treaty. Secondly, after providing a broad overview of TTIP by giving an insight into the definition and the process of formation of the partnership, the benefits and concerns of the deal are revealed. This part is followed by a broad study of ten indicators, which outline the real effects of TTIP on the economy, by distinguishing between three different scenarios. The thesis is concluded by presenting the findings from the former analysis. Although NAFTA and Mercosur do not provide applicable experiences, they still serve as points of orientation and suggest that free trade should be supported. Thus, the planned partnership should also be agreed upon in order to go with the pace of time and to stay competitive. If this is the case, TTIP will be a leading example in the future, motivating more nations to either join the partnership or to form ones by themselves.
Considering the ever-increasing government debts of industrial countries as well as missing financial resources of emerging and developing countries, the international press outdoes themselves with headlines on the subject tax, tax evasion, tax dodging and tax shifting. International corporations like Amazon, Apple, Google, Ikea or Starbucks are obviously able to shift their profits legally across the world in order to deliberately save tax payments. The arising tax loss out of such activities in Europe is estimated to be around one trillion Euro, while in Germany it is estimated to be around 160 billion euros. In order to counteract this phenomenon states as well as the OECD are developing concepts, practices and actions to combat tax shifting of corporations on an international base. The true objective is, to pay taxes where the actual added value creation takes place.
This bachelor thesis considers the general representation of this subject and provides a deeper look on the different parties involved in tax shifting operations as well as on their respective motifs. Basic constructions of techniques are outlined and shown. By assumption models it can be determined that in Non-Tax haven countries tax shifting leads to a substantial economic loss, whereas for countries considered as tax havens this characteristic does not necessarily lead to a greater economic growth in the country. Further it is illustrated to which extent companies are able to establish a competitive advantage over other companies through tax shifting methods. Additionally it becomes obvious that the use of tax havens is finally leading to a closure of gaps in the law within the different tax systems and consequently it will lead to an increased tax justice in the long run.
Aufgrund steigender finanzieller Notlagen in der europäischen Fußballindustrie, stehen Fußballvereine erstmals vor der Herausforderung sowohl ihre ursprünglichen Ziele in der Nutzenmaximierung des sportlichen Leistungsvermögens zu bewahren, als auch Mindestkriterien in finanzieller Hinsicht zu gewährleisten. Ausgangspunkt dieser Bachelorarbeit ist die Analyse der langfristigen Tragfähigkeit der europäischen Fußballvereine. Im zweiten Kapitel werden Maßnahmen untersucht, anhand derer die Risiken der Geschäftstätigkeit abgekoppelt werden können. Ein besonderes Augenmerk sei der revolutionären Financial Fairplay Regelung gewidmet, auf welche die Akteure der Fußballindustrie angewiesen sind, neuartige Konzepte zu entwickeln, die ihnen ermöglichen, schwarze Zahlen zu schreiben und in sportlicher Hinsicht wettbewerbsfähig zu bleiben.
Jobsharing in Management
(2015)
According to a recent German law companies are obliged to increase the proportion of female managers in strategic significant departments because women are nationally and even globally underrepresented in management. Simply raising their share, however, won’t solve the more profound problem. Part of the thesis is the consideration of reasons to the current situation. Mentioned reasons are the management framework conditions and social norms. Furthermore the working model jobsharing in management will be presented as method that realizes a sustainable change in gender diversity. There are already companies which started projects for gender diversity management in order to acknowledge gender disparity and deal with it. A fact referring to social norms is that women still struggle more between their professional career and family than men do. Besides, society pushes women into their classical roles as home keeper. Studies prove that the main reason for women to quit their job is more time for their family. Another fact referring the management framework conditions is that managers often have to work more than 100 percent based on average working time. Jobsharing in management, later on called leadsharing, may enable qualified women not to choose either a management position or their family. Hence, companies may save experienced executives. In this time flexible working model two mangers own the same position and share their job related responsibilities. The characteristics of leadsharing as well as its benefits and challenges will be introduced in relation to eight reports of experienced leadsharers. Leadsharing has proven to be possible and successful but it’s anyway negatively associated with huge effort in communication, dependency within the leadsharing team and infeasibility in management. Thus, the most important requirement for leadsharing is a receptive cooperating company and the perfect partner who can be trusted. The German start-up Tandemploy is specialized on matching jobsharing interested employees and companies. Today’s technologies and circumstances on the shrinking specialists and executive staff market may also support a jobsharing popularity. For companies which are against stagnation and honestly promote gender equality the adoption of leadsharing is apparently a chance to ensure sustainable gender parity in management.
The purpose of this study is to research the impact of enterprise social software on performance management in order to explain the statement of this thesis: performance management can benefit from social software. The thesis first defines the emergent collaborative performance management and enterprise social software systems against the background of the need for ‘modernized’ Human Resource systems. Then, interviews were conducted in order to determine the critical success factors of implementing enterprise social software into business systems and processes. Finally, the derived critical success factors are discussed and compared to different assumptions that are made in literature about the impact of enterprise social software on performance management.
It was concluded that performance management can benefit from enterprise social software, but under specific conditions such as rules and policies. Organizations that embrace new technologies and use enterprise social software in compliance with their objectives, strategies and policies can enjoy increased productivity and a collaborative business culture with highly engaged employees.
Gegenstand der hier vorgestellten Bachelorarbeit ist das Konsumentenverhalten der Automobilkäufer. Die einzelnen Faktoren, die einen Einfluss auf das Konsumentenverhalten haben, werden hierfür analysiert. Auf Geschlechterunterschiede wird dabei weit möglichst eingegangen. Der Untersuchungsschwerpunkt wird auf die Beeinflussungsfaktoren der Informationssuche von den Individuen vor einem Autokauf gelegt. Als Unterstützung wird eine empirische Studie in Form einer Umfrage an Studenten und Absolventen gesendet. Zu diesem Zweck wird die Nutzung von persönlichen und unpersönlichen Informationsquellen, im Zusammenhang mit subjektivem und objektivem Wissen untersucht. Zusätzlich wird der Wert der persönlichen Erfahrungen der Konsumenten hinterfragt. Es konnte festgestellt werden, dass signifikante Unterschiede bezüglich der persönlichen, aber nicht der unpersönlichen Informationsquellen bestehen. Außerdem ergab die Umfrage, dass die weiblichen Probanden ihr subjektives Wissen deutlich geringer einschätzen, als die männlichen Teilnehmer.
Mögliche Implikationen und Zukunftsaussichten für die Automobilindustrie werden diskutiert.
This bachelor thesis deals with the topic of a better design for the process of Recruiting of a mid-sized company (WERMA). It should answer the question whether these requirements can be met by the introduction of a digital applicant management system. The goal is to prove whether such a system increases the efficiency and / or effectiveness and how this effect occurs. The question will be discussed with the help of specialist literature, a review of the current candidate process and an employee survey at WERMA. The providers of the digital applicant management systems are consulted likewise for more information. The result shows that it is quite possible to increase the efficiency and effectiveness in Recruitment with the introduction of such a system. The previous processes can be accelerated or they disappear. It emerged clearly that the efficiency is more important for WERMA than effectiveness. The main reason is that the core processes of Recruiting will still be the same. The system helps to operate them faster.
Erarbeiten eines einheitlichen Vergütungssystems für die ausländischen Standorte der IMS Gear GmbH
(2015)
Due to globalization more and more companies open up subsidiairies across national boundaries. To struggle with high growth, customer focus and personnel exchange those companies ask themselves whether it is necessary to develop corporate processes and standards across borders or not. IMS Gear, a medium-sized company, headquartered in Donaueschingen with subsidiaries in China, USA and Mexico wants to optimize its excisting compensation system regarding standardization. The purpose of this thesis is to check whether an international standardized compensation system at IMS Gear GmbH is reasonable or in which extent elements of the German compensation structure could be applied in the foreign locations. By researching compensation systems, the internationalization strategy of the company and its current status as well as analyzing cultural and legal differences at the locations this thesis provides a discussion about advantages and disadvantages of global standards and local differentiations. As a result this thesis concludes that IMS Gear is a multinational company which acts in some points global but is still not on a level where global standards in all sectors are meaningful and accepted by all locations. Therefore some recommendations are given which show further steps the company should take to improve the current situation.
Das Phänomen „demographischer Wandel“ rückt immer mehr ins Zentrum öffentlicher Diskussion. Mit seinen unterschiedlichen Facetten prägt es Wirtschafts- und Arbeitswelt. Geringe Geburtenraten und steigende Lebenserwartungen führen zu einer dramatischen Veränderung der Altersverteilung. Dies hat, unter anderem zur Folge, dass immer mehr Erwerbstätige in den Ruhestand wechseln und ihre Know-how mitnehmen. Dies stellt Unternehmen vor Herausforderungen, da qualifizierte Fachkräfte nur schwer zu finden sind. Unternehmen werden zum Umdenken und aktiven Handeln aufgefordert. So könnten nicht oder schlecht genutzte Ressourcen wie zum Beispiel Rentner eingebunden werden um dem demographischen Wandel entgegenzuwirken. Die vorliegende Bachelorthesis beschäftigt sich daher mit der Weiterbeschäftigung im Rentenalter. Ziel ist es zu klären, ob die Bereitschaft für eine Erwerbstätigkeit im Rentenalter überhaupt besteht, welche Motive ein Rolle spielen und welche Rahmenbedingungen vorhanden sein müssen. Auf der Basis von aktueller Fachliteratur und einer Befragung älterer Personen ab 55 Jahren, werden diese Fragen in sechs Kapiteln diskutiert. Nach einer kurzen Einleitung wird in Kapitel zwei der demographische Wandel und dessen Herausforderungen für die Arbeitswelt erläutert. Kompetenzen Älterer und Ruheständler so wie betriebswirtschaftliche Effekte werden in Kapitel drei aufgeführt. Kapitel vier beschreibt die Voraussetzungen und Rahmenbedingungen für die Beschäftigung von Ruheständler. Eine Illustration der Befunde der empirischen Untersuchung erfolgt in Kapitel fünf. Die Ergebnisse der Untersuchung zeigen eine deutliche Leistungsfähigkeit und auch eine Bereitschaft für die Weiterbeschäftigung im Rentenalter. Zu den wichtigsten Motiven gehören Spaß an der Arbeit, Kontakt mit Menschen, Fit bleiben und Wissen weitergeben. Um die Potenziale dieser Bevölkerungsgruppe in vollem Umfang nutzen zu könne müssen bestimmte Voraussetzungen erfüllt und Rahmenbedingungen vorhanden sein. Hier besteht noch auf verschiedenen Ebenen Handlungsbedarf.
Analyse der Berufsgruppe Architekten zur Ermittlung einer zielgruppengerechten Kommunikation für einen Baustoffhersteller
Analysis of the occupational group of architects to determine a communication appropriate to the target audience for a building materials manufacturer
This thesis deals with the specialties of addressing the occupational group of architects in Germany. It examines their role and approach in the process of buying building material with the aim of finding out a suitable way for a building materials manufacturer to communicate with the target audience. For this purpose a secondary analysis of architects is carried out and replenished with a primary data acquisition.
After analyzing the work, role and way of obtaining information of the architect the theory of corporate communication is explained. This chapter shows the requirements and possibilities and examines the features of communication for a business-to-business company. Following the primary data acquisition in the form of expert interviews is carried out. In conclusion the outcome of the secondary and primary research is merged, which allows the derivation of a recommended course of action.
The results show that architects have a powerful role in the buying center and therefore a tremendous influence on the buying process of building materials. However it emerges to be difficult to address the target audience, since they communicate in a passive way. Furthermore the study identifies that architects are artists and builders in one person. This is why it is important to them that their projects do not only look good but are also functional. Another result is that architects often do not feel respected as experts, although they have a wide specialized knowledge. Moreover the research shows that the target audience has to face new challenges with every project, which is why they are always searching for new inspiration and ideas. Finally it emerges that architects feel a special enthusiasm for their occupation and work as well as architecture in general.
From the insights gained it could be derived that the appropriate way to communicate with architects is in two phases. On the first stage the attention of the target audience needs to be won in the right moment, which is why the manufacturer has to show a steady presence. In the second phase the company has to provide all information needed to the architect. In conclusion of this thesis it is highly recommended for building materials manufacturers to address architects in an appropriate way because in the long run it will improve the market position of the company.
The present thesis on "recruiting skilled employees in the field of apprenticeship for SMEs in the crafts using the example of best practice companies" consists of a theoretical and a practical part.
In theory the terms “crafts” and “small and medium-sized enterprises (SMEs)” are defined. The current situation of recruiting skilled employees in the field of apprenticeship is also explained in more detail. It can be seen that the number of new vocational training contracts decreases progressively. For the most part the reason for this is the failure of merging companies and young people. Furthermore the concept of “best practice” is discussed. The practical part consists of a description of the institution “Chamber of Crafts Karlsruhe” in general and particularly in relation to the topic of apprenticeship. The Chamber represents the interests and concerns of the craft, advises and assists the member companies in different areas especially in the search and placement of apprentices. Companies are examined, which set a good example for the recruitment of apprentices. Based on interviews with 21 “best practice craft enterprises” (17 SMEs, 4 larger companies) different ways of acquisition of apprentices are demonstrated. For each company, the recruiting measures used are represented by percentage depending on the success rate of the obtained apprentices. As a result, the applications for the acquisition of apprentices of SMEs and larger companies are summarized and compared. The aim of the thesis is that the craft industry, be it SMEs or larger businesses, learn and benefit from each other. They should get an overview of what other companies do for the acquisition of apprentices and how they adapt and expand their recruitment activities to the situation of labor shortages in the area of apprenticeship.
Die vorliegende Arbeit untersucht auf der Basis einer umfassenden B2B-Kundenanalyse, wie sich ein erster Marktsegmentierungsansatz bezüglich der gewerblichen Kunden von E-Mobility aus Sicht des Automobilhandels ausgestalten könnte und welche strategischen Implikationen sich daraus für die Kommunikation mit dem Zielmarkt ergeben. Basierend auf diesen Erkenntnissen, wird in einem weiteren Schritt analysiert, welche B2B-Geschäftsmodelle sich besonders für dieses Kundensegment eignen. Die Gesamtheit der Erkenntnisse werden abschließend zur Konzeption eigener B2B-Geschäftsmodellideen genutzt, welche sich aufgrund einer umfassenden Wirtschaftlichkeitsberechnung als besonders attraktiv sowohl für den Zielmarkt als auch für den Automobilhandel erweisen.
Die vorliegende Arbeit beschäftigt sich mit der Rolle von Selbstgefälligkeit im Change Management. Dabei wird der Frage nachgegangen, wie sich Selbstgefälligkeit in Organisationen äußert und welchen Einfluss sie auf die erfolgreiche Gestaltung von Veränderungsprozessen hat. Außerdem werden Maßnahmen zum Umgang mit bzw. zur Reduktion von Selbstgefälligkeit näher beleuchtet. Ziel der Arbeit ist zu klären, ob Selbstgefälligkeit der Grund für die in der untersuchten Organisation beobachtete Wandelträgheit ist. Damit geht einher, einen Weg zu finden, wie die Existenz von Selbstgefälligkeit unter den Organisationsmitgliedern identifiziert werden kann, um dann mögliche Folgemaßnahmen ableiten zu können. Die Grundannahme basiert auf dem Acht-Stufen-Modell von John P. Kotter, der Selbstgefälligkeit als zentrales Hindernis in der Schaffung eines ausreichend hohen Dringlichkeitsgefühls für den Wandel sieht. Die entwickelte Vorgehensweise zur praktischen Anwendung der Theorie basiert auf den von Kotter genannten Ursachen von Selbstgefälligkeit. Hierzu werden verschiedene Instrumente gewählt, mit denen das Unternehmen auf diese Faktoren untersucht werden kann. Dazu zählen ein selbsterstellter Fragebogen zur Befragung der Führungskräfte, die Durchführung von Gruppenworkshops mit Mitarbeitern und die Analyse verschiedenster betriebswirtschaftlicher Themen wie die Strategie des Unternehmens, das Produktportfolio sowie Projektstatusberichte auf diese Symptome hin. Auch die Ergebnisse einer Kundenbefragung werden in die Untersuchung mit einbezogen. Damit wird eine umfassende und ganzheitliche Untersuchung des Unternehmens auf die Ausprägung von Selbstgefälligkeit gewährleistet. Im Ergebnis wird deutlich, dass viele der Selbstgefälligkeit verursachenden Faktoren erfüllt sind und eine deutliche Tendenz zur Selbstgefälligkeit innerhalb der Organisation besteht. Allerdings zeigen die Untersuchungsergebnisse ebenso, dass neben Selbstgefälligkeit auch weitere Faktoren existent sind, die ein Hindernis in der Gestaltung des Wandels darstellen. Fehlende Ressourcen in Form von Geld, Zeit und qualifiziertem Personal sowie die mangelnde Erfahrung und damit einhergehende unzureichende Fähigkeit im Bereich des Change Managements können dazu führen, dass keine konzentrierte Veränderungsbemühung angestellt wird, obwohl ein Gespür für die Dringlichkeit einer Veränderung stellenweise empfunden wird. Die Aufstellung der Hypothese, dass nicht nur Selbstgefälligkeit den Wandel behindert, sondern auch andere Aspekte eine Rolle spielen, muss in den Folgemaßnahmen berücksichtigt werden. Daraus resultiert die Erkenntnis, dass die stringente Anwendung der von Kotter vorgeschlagenen Strategie zum Abbau von Selbstgefälligkeit und damit zur Erhöhung des Dringlichkeitsgefühls im Fall der untersuchten Organisation hinterfragt werden muss. Im Rahmen der Arbeit werden alternative Handlungsmaßnahmen vorgeschlagen, die die Befähigung zum Change stärker berücksichtigen. Es wird die Anwendung einer Kombination aus Kotters Theorie und ergänzenden bzw. sogar widersprüchlichen Maßnahmen in Betracht gezogen, um die Wandelträgheit zu überwinden und eine Veränderungsprozess in Gang setzen zu können.
Die Ergebnisse zeigen, dass es im Change Management keine allgemeingültige Vorgehensweise gibt, die auf jedes Veränderungsprojekt angewandt werden kann, sondern dass jedes Unternehmen seine eigene Strategie entwickeln muss, um in der Gestaltung des Wandels erfolgreich zu sein.
Die Arbeit liefert insofern einen Mehrwert zur bereits existierenden Literatur, als dass sie eine Vorgehensweise zur Anwendung der von Kotter aufgestellten Theorie liefert. Das Unternehmens profitiert von den Ergebnissen der Arbeit, weil dadurch festgestellt wurde, dass Ansätze von Selbstgefälligkeit vorhanden sind und damit ein – wenn auch nicht der einzige – Grund für die Wandelträgheit ist. Indem weitere Hypothesen über alternative Hindernisse aufgestellt werden und vorgeschlagen wird, wie damit umgegangen werden kann, gibt die Arbeit wertvolle Empfehlungen für zukünftige Maßnahmen.
Trotz gesetzlicher Frauenquoten in unterschiedlichen Ländern sind Frauen in den Boards der verschiedenen Unternehmen unterrepräsentiert. Aus diesem Grund wird in dieser Arbeit ermittelt, wie sich die Frauenquote auf Frauen, Boards und Unternehmen auswirkt. Dabei wird untersucht wie die Quote die Beförderung von Frauen, den Frauenanteil im Board, das Humankapital, die Board-Charakteristiken, die Zusammenarbeit im Board, die Unternehmensform, den Firmenwert, die Unternehmensperformance, die Strategie und das Ansehen der Firma sowie den Führungsstil beeinflusst. In diesem Zusammenhang wird auch analysiert, welche Rolle Sanktionen dabei spielen. Zur Ermittlung der Ergebnisse wurden verschiedene wissenschaftliche Abhandlungen und Studien aus den Datenbanken Business Source Premier (via EBSCO Host) und Science Direct, sowie Google Scholar verwendet. Es wurde ermittelt, dass die Änderung der Unternehmensform durch Sanktionen begünstigt wird, genauso der Frauenanteil im Board, was das Erreichen der kritischen Masse wahrscheinlich macht. Dadurch beeinflussen weibliche Board-Mitglieder Humankapital, Zusammenarbeit im Board, Führungsstil und Reputation des Unternehmens positiv. Jedoch üben Frauen nur in wirtschaftlich guten Zeiten Einfluss auf die Unternehmensstrategie aus, denn in Krisenzeiten reagiert das Board mit altbewährten Verhaltensweisen und weibliche Board-Mitglieder verlieren dadurch ihren Einfluss. Die Quotenregelung erhöht die Aufstiegschancen der Frauen. Jedoch verändern neue weibliche Board-Mitglieder die Board-Charakteristiken, was sich negativ auf den Firmenwert auswirkt. Es konnten keine eindeutigen Ergebnisse in Bezug auf die Unternehmensperformance ermittelt werden.
Reverse Mentoring
(2015)
The aim of this bachelor’s thesis is to give a detailed description of how Reverse Mentoring is applied in practice. Reverse Mentoring is the mentoring of a senior executive person in a company by a younger employee in topics like Web 2.0 and new technologies. Considering current trends like the demographic change, the multi-generational workforce, the digital transformation and the current demands on knowledge management, it becomes obvious that a new form of learning is required for an organization to stay competitive. Nine people that have experienced Reverse Mentoring in their company served as subjects for a study to further investigate about the practical application of Reverse Mentoring. The study was carried out via telephone interviews. The subjects responded to questions regarding the implementation of the program, the formal structure of the programs, the procedure of matching tandem partners, the characteristics of the program’s participants, the challenges they experienced, the positive and negative experiences and the factors they consider vital for a successful implementation. In a next stage the main aspects of the study’s results were compared to findings in literature in order to verify their generalizability and to develop those findings further in theory. The thesis concludes that Reverse Mentoring can be a tool that helps companies to face current trends, and the reader gets a detailed view on how Reverse Mentoring can be applied in a company.
Diese Bachelorarbeit beschäftigt sich mit der Erstellung eines strategischen Marketingkonzepts für das B-to-B IT-Serviceproviderunternehmen agilTech Information Technologies GmbH. Durch mangelnde strategische Ausrichtung und die vorherrschende Projektarbeit als Individualsoftware entwickler und IT-Berater, sah sich das Unternehmen bisher einem großen Absatzrisiko und einer volatilen Nachfrage ausgesetzt. So hat sich das Unternehmen opportunistisch am Markt bewegt, keine konkreten Unternehmensziele definiert und konzeptlose Marketingmaßnahmen ohne Zielgruppenbestimmung durchgeführt. Ziel dieser Arbeit ist somit die Entwicklung eines strategischen Marketingkonzepts, um agilTech wettbewerbsfähig am Markt zu positionieren, mehr Projektanfragen zu generieren und so ein strategisches Unternehmenswachstum im fragmentierten Individualsoftwaremarkt zu ermöglichen. Der Lösungsansatz dieser Arbeit basiert auf Taylor’s (2015) strategischem Marketingplanungsprozess, der sich in die Phasen Ziele und Marktanalysen, Strategieentwicklung und operatives Marketing einteilen lässt. Als Ergebnis entstand eine Marketingstrategie, Servicemarketing Mix-Maßnahmen und Kommunikationsmittel wurden identifiziert sowie Handlungsvorschläge unterbreitet. Für die Organisation und Implementierung der Servicemarketing Mix-Maßnahmen wurde ein detaillierter Plan erstellt, für die Marketing-Kontrolle je Servicemarketing Mix-Maßnahme mehrere Key Performance Indicators definiert und Messinstrumente vorgestellt. Damit das erarbeitete, strategische Marketingkonzept positive Resultate erzielen kann, ist jedoch Top Management Support in Form von Engagement sowie zeitliches und finanzielles Investment notwendig.
The aim of this Bachelor Thesis is to analyze the child safety lock offered by Samsung, which is one of the latest inventions on the market for Smartphones. It will be discussed if its abilities are a solution for ethical problems, which come along with Mobile Marketing on children. Furthermore it will be identified if the child safety lock, as a product, keeps the promises Samsung made to the consumers. Smartphones are gaining greater importance in today’s society and are not only used by adults, but by a great amount of children. A smartphone gives kids the possibility to enter the internet without barriers. They have access to all the offered websites and programs the internet contains, which opens up a lot of dangers. Marketing on children is getting more intensive, because children play a more important role in the buying decisions of their families than they did in the past. There are plenty of studies where children´s perception of advertisement was analyzed. A relationship between their perception of advertisement and the development of their cognitive thinking was detected. The more distinctive the cognitive thinking is, the better is their perception of advertisement.
Advertisement and other marketing methods can influence and manipulate children, without them realizing it. Due to that there a discussions on ethical level about the fairness of confronting children with contents they can´t understand because of their stage of development. Notably mobile marketing describes a lot of dangers for children owing to its availability on a Smartphone 24/7.
The two most important laws regarding media protection for children is the “Jugendschutzgesetz” (JuSchG), which is administrated by the German government and the “Jugendmedienschutz-Staatsvertrag”, which is in hands of the 16 federal states in Germany. The opinion of experts in the field of media education, as well as the opinion of parents and teachers about the mentioned topics is essential to bring different stakeholders into the account. This paper contains several empirical research methods which discuss these opinions. Key words: Marketing and Ethics, Smartphones, Marketing aimed on children, Mobile Marketing, Media Protection for children
Etablierung einer Willkommenskultur für griechische Pflegekräfte am Beispiel der BruderhausDiakonie
(2015)
Situation | Currently, there is a big lack of qualified labour in Germany. The recruitment of foreign workers and employees with a migratory background, which are still not employed, was identified as a solution for this problem. However, several companies still have a problem with this solution and they still see a lot of challenges. In Germany the word „welcome culture“ already exist, which describes minimization of barriers for immigrants and support for their integration. Now, they also like to use this strategy for companies. That’s why they like to develop different strategies to support, structure and simplify the integration process. Aim | The aim is to develop a recommended course of actions for the BruderhausDiakonie, based on interviews with people with migratory background, the analysis of the Greek culture and on several best practice examples as well as existing theories. This should be realized by taking care of the resources and request of the company. Concept | The main part of the welcome culture concept is made of practices which can be used individually to support recruiting processes for employees from abroad and employees with migratory background as well as for on-boarding-process of new employees. This concept considers internal and external conditions. Result | The result was an establishment of actions and the identifications of significant internal and external conditions, which companies have to face when they set the concept into practice. The concept has to be tested first by considering the identified metrics. Additionally it is recommended to implement the metrics into the Balanced Scorecard of the company. The shown practices should be set into practice in each department. The process of establishing a welcome culture should be seen as a long lasting learning-process and organizational development for which some responsible should be named.
This bachelor thesis aims at elaborating a relationship between corporate sabbatical programs and their impact on employee retention by taking the dimension of flexible working as mediating tool. The trend towards offering multiple ways of flexible working is growing as employees are demanding workplaces that encourage work-life balance. Sabbaticals are one type of flexible working arrangements regarding the continuity of work. Flexible working is becoming more and more commonly used by organisations with the goal to increase their recruitment attractiveness and their (employee) retention capability for “high potentials”. A relationship between sabbaticals and employee retention could be hypothesised in two theories. First, the component Flexible Working with the example of sabbaticals was added to the employee lifetime value (ELV) model. The ELV model describes an approach to employee retention, recognising the employee as an internal customer of the organisation. With applying the ELV model, an indirect relationship between sabbaticals and retention could be developed. Second, the retention impact of sabbaticals was implied by transferring the retention effects of flexible working in general on sabbatical leaves directly. The retention effects were measured in the dimensions of job embeddedness and organisational commitment. Both theories are able to design a relationship between the two variables, directly and indirectly, but always considering and linking flexible working to the concepts.
Due to the “War for Talents”, personal development in companies has become of utmost importance in recent years. In order to acquire high potentials, enterprises have to think about the essential reasons candidates take into consideration when choosing an employer and why an employee should stay with a company. This paper investigates the way personal development works in incubated startup companies. Nowadays, startups face challenges such as rapid growth, a dynamic organizational structure and the special needs of their employees. Therefore, it is likely that the functioning of personal development in startups differs heavily from how it works in established companies. Instead of off-the-job activities, startups rather focus on implementing a learning-culture, which stimulates individual growth. Based on qualitative expert interviews, this paper proves that personal development in startups is implicit and happens automatically.
The aim of this bachelor thesis is to provide ZF Friedrichshafen AG with a flexible Human Resource concept for the successful handling of future joint venture projects in China. In order that future JV are planned and conducted successfully, a structured HR approach built on a combination of ZF experience and academic evidence has been developed. It points out cultural differences, creates awareness of potential organizational issues and gives advice. This thesis draws upon various academic resources which are expanded through ZF knowledge. For this, eight expert interviews with China experienced ZF managers were held.
This blueprint covers several of the HR issues that arise when setting up new joint ventures in China. By shedding light upon success factors a necessary flexibility when dealing with different partner firms is provided. After a theoretical outset and a brief introduction of ZF Friedrichshafen and ZF Passau this thesis peaks in the HR blueprint for joint ventures in China. Worth notable factors in setting up the structure, when recruiting and inheriting staff from the joint venture partner as well as considerations of the new Labor Contract Law and for policies and practices allow an understanding of what Human Resource issues can be anticipated in Chinese joint ventures. These then can be planned adequately for.
The results of this work offer a strategical Human Resource framework on how to best approach a next joint venture project in China. A broad range of HR issues have been analyzed and the most critical for joint venture success found implementation in the blueprint. Arranging a working organizational structure with a Chinese partner and implementing uniform policies and practices while considering cultural factors as well as complying with the legal requirements of the Peoples Republic of China is a task which is not easily carried out. Yet while setting up joint ventures in China already is a complex project, the partnering with a Chinese state owned enterprise is a challenge that requires special attention by HR professionals. The blueprint gives insights and guidance for stated issues.
HR Wachstumsstrategie bei P3
(2015)
The primary purpose of this thesis is to investigate and evaluate the current candidate experience of applicants and new employees at P3 Systems, in order to derive recommendations for the ongoing recruiting and onboarding processes. Therefore, the section on the candidate journey from the moment of the first direct contact, namely the face-to-face interview, up to and including the first 90 days in the company, has been highlighted. The latter will be referred to as onboarding phase. P3 Systems is one of 12 subsidiaries of the internationally operating P3 Group. Since 2006, it has specialized in automatic and manual testing of electric and electronic systems and their components. Due to the continuous increase in the number of employees, as well as the expectation of further growth, revising the current procedures is desirable to ensure future competitiveness. Data for this study was gathered with the help of theoretical models provided by findings in the customer experience management field, as well as from various surveys carried out over the last year. Using these insights, a first draft implementing a candidate experience management within the named company, has been drawn up. Furthermore, two internal surveys have been conducted to explore the candidates’ perspectives. These focused especially on the key touchpoints for P3Systems along the candidate journey. For this objective, 62 applicants, who already had participated in a face-to-face interview, but had not yet been informed about the outcome, were selected. They were invited to fill out an online questionnaire dealing with the experiences within the context of those interviews. Concurrently, 64 employees of P3 Systems were asked to share their impressions regarding their onboarding program. The results revealed areas of potential optimization, e.g. concerning the time - to - respond to candidates, the content design of the interviews, and the social and professional integration of new employees. Towards the end of this thesis, recommended courses of actions were suggested to improve the current candidate experience. In conclusion, the boundaries and shortcomings of this thesis were indicated.
Mobile internet and smartphones have experienced a strong growth in the past years.
Teenagers and increasingly younger children consume the mobile internet via mobile end devices, especially smartphones. Such technical innovations are commonly
accompanied by social changes that affect societal as well as individual behaviours.
For this reason, the question of how mobile internet influences and changes children’s behaviour arises. Therefore, the topic being treated in this thesis is about
“Marketing to children: Do smartphones change children’s behaviour? – An approach to children’s consumer behaviour and the ethical perspective of the economy.” The objective is to find out whether children’s behaviour is changed by mobile internet and smartphones and which marketing opportunities arise due to these changes as well as observing which marketing practices are conducted. Firstly, general consumer behaviour, its theories and tendencies as well as the consumer behaviour of children is studied. Following that, the examination of the ethical perspective of the economy including general ethics and theories are treated and marketing ethics as well as answers to ethical issues that arise in business are scrutinised. Basic facts of marketing aimed at children practiced by the media as well as the neurological perspective and ethics of marketing directly to children is investigated. To get more
evidence of changes in children’s behaviour due to mobile internet and smartphones a practical experiment in the sports field is conducted to find out whether
smartphones lead to a lack of concentration during training.
As a result, the literature review confirms that mobile internet and smartphones lead to social changes and to changes in children’s behaviour such as variances in their
communicative, consummative and social behaviour which present new opportunities for modern mobile marketing practices. The hypotheses of the experiment that
smartphones lead to a lack of concentration could not be validated. Relating to the measurements, concentration under smartphone presence was higher than without it.
From an ethical perspective it is critical to use (mobile) marketing opportunities for targeting children as their brains are still in development and they are not able to
identify the intentions of marketing.
“Is it feasible to use flexible benefits as a possible employee retention tool? A survey about the possibilities of a value-oriented flexible benefits system as a method for innovative employee retention on the example of the organisation EVOMOTIV GmbH”
Being an engineering company, the current changes in the labour market caused by a lack of qualified experts, have had quite an effect on the employee retention of the organisation EVOMOTIV GmbH. Therefore the aim of this thesis is to develop a value-oriented flexible benefits system which can support the organisation to improve employee retention. This flexible benefits scheme enables employees to choose between various benefits, which are provided by the employer. First this thesis elaborates the theoretical framework of the conducted empirical study. Therefore employee retention, value-oriented human resource management and value-oriented incentive system are explained. As a result, the information collected through the theoretical study illustrates that there is a growing demand for a value-oriented flexible benefits scheme. The second part of the thesis examines the present state of the organisation EVOMOTIV GmbH and presents the results of the company data analysis. The aim is to identify the influences on increasing turnover of staff and employee satisfaction. From these results, it can be concluded that the main cause of the turnover is the business model used by the company and that the employee satisfaction has been increasing yearly. To develop such a value-oriented flexible benefits scheme, an empirical study was conducted together with the employees of the EVOMOTIV GmbH. The study consisted of questionnaires in combination with a workshop. The aim was to establish contents for the flexible benefits scheme based on of the values and needs of the employees. The questionnaires were used to gain more information on the present state. The result of this thesis is a new flexible benefits system, which is based on the needs and values of the employees in the EVOMOTIV GmbH. Moreover the thesis demonstrates that the system supports the improvement of employee retention, yet its efficiency is limited through the effect of the business model. To measure the efficiency and to keep the system up-to-date with future employee values, a long-term survey is recommended by the author.
Die vorliegende Arbeit beschäftigt sich mit dem Einsatz von Web Analytics und Social Media Analytics zur Gewinnung primärer Marktforschungsdaten. Als Instrumente der Beobachtung von Inhalten des Internets sowie des Web 2.0 verzichten diese auf die direkte Befragung von Zielgruppen. Stattdessen basieren Web Analytics und Social Media Analytics auf der Analyse von Konversationen und Verhaltensmustern innerhalb einer virtuellen Welt. Im Laufe dieser Arbeit soll festgestellt werden, ob und inwieweit sich die Repräsentativität der durch Beobachtung des Internets gewonnenen Erkenntnisse von den durch direkte Befragungen ermittelten Ergebnissen unterscheidet. Dazu wird der Autor zunächst basierend auf einer umfangreichen Literaturrecherche grundlegende
Begriffe der Umfrageforschung, datenbasierten Marktforschung sowie des Web 2.0 definieren. Zusätzlich erhält der Leser einen Überblick über Methoden und Funktionen von Web Analytics sowie Social Media Analytics, die anschließend im praktischen Teil dieser Arbeit eingesetzt werden. In diesem werden mit Web Analytics und Social Media Analytics ermittelte Kennzahlen für Marken unterschiedlicher Produktkategorien in einen direkten Vergleich mit den Ergebnisses einer im Rahmen dieser Arbeit
durchgeführten Online-Befragung gesetzt. Basierend auf den im praktischen Teil dieser Arbeit gewonnenen Erkenntnisse erhält der Leser abschließend Handlungsempfehlungen zum Umgang mit Social Media als Marktforschungsinstrument.
Werte gewinnen zunehmende Bedeutsamkeit in der heutigen Gesellschaft. Auch in Unternehmen sind sie nicht mehr wegzudenken. In der vorliegenden Arbeit werden die Herausforderungen und Probleme, die bei der Einführung von Unternehmenswerten auftreten können, aufgedeckt. Dafür werden im ersten Teil der Arbeit drei Methoden zur Einführung eines Wertemanagementsystems ausgewertet und kritisch hinterfragt. Der zweite Teil der Arbeit konzentriert sich auf Interviews, die mit 20 Probanden der Michelfelder Gruppe durchgeführt wurden. Unter den Probanden befanden sich Mitarbeiter und Teamleiter. Die Studie wurde entwickelt um herauszufinden, welche Einstellung die Angestellten zu den Werten haben und inwieweit diese in der Praxis umgesetzt werden. Nach theoretischen Erkenntnissen hätte man die Werte anders einführen müssen, schaut man sich jedoch die Ergebnisse der Interviews an, kann man sagen, dass die genutzte Methode die richtige war.
The objective of this research paper is to analyse the current planning method of the Zumtobel Group AG with regards to traditional and more recent trends in the field of planning, more precisely budgeting and forecasting. Furthermore, a planning software tool is evaluated concerning its benefits and drawbacks for the Zumtobel Group AG. The aim is to find out whether the tool is appropriate for the company and if it is adding value to the planning process.
The first part of this research paper, which is analysing different approaches in budgeting and forecasting, is based on secondary data. In order to build the theoretical foundation of the paper, academic literature such as peer-reviewed journals, text-books and articles are used. The second part of the paper, which is focusing on the Zumtobel Group AG’s budgeting and forecasting process, as well as the software tool, is mainly based on primary data. First-hand interviews with experts of the Zumtobel Group AG are carried out along with supporting documents of the company.
The result of the research is that the planning approach of the Zumtobel Group AG reveals some advantages, but also disadvantages. However, a considerable percentage of these disadvantages can be eliminated by the implementation of a supportive planning software tool. As the optimal tool, SAP BPC is selected. This tool is able to depict the complex organisational structure of the company, as well as is adding value to the planning process by supporting planning and also reporting functionalities.
This research paper helps the Zumtobel Group AG first to make the decision in favour of implementing a planning software tool and second in making the decision which planning software tool is the most suitable one. The value which is added through the implementation can be better assessed.
Aufgrund der zunehmenden Bedeutung von Soft Skills in der beruflichen Praxis erfährt besonders die Ausbildung an Fachhochschulen eine Umstrukturierung, wozu die Implementierung von alternativen Lehrmethoden gehört, welche diese Schlüsselkompetenzen gezielter fördern sollen. Obwohl Unternehmensplanspiele zu diesen gehören, wurde deren Lernerfolg bisher jedoch nur durch eine begrenzte Anzahl von Studien wissenschaftlich untersucht, wobei besonders die langfristigen Effekte vernachlässigt wurden. Diese empirische Studie soll einen Beitrag dazu leisten, diese Lücke zu schließen, und zu zukünftigen Forschungen diesbezüglich anregen. Basierend auf theoretisch fundierten Fragebögen wurden zwei Stichproben, die sich aus Studenten einer Fachhochschule zusammensetzten, über den Lernerfolg bei der Anwendung des Unternehmensplanspiels „TOPSIM General Management II“ befragt. Obwohl durch den Planspieleinsatz hauptsächlich die fachlichen Fähigkeiten gestärkt wurden, verdeutlichen die Ergebnisse, dass zumindest aus kurzzeitiger Frist auch überfachliche Kompetenzen verbessert werden können und dass der Erfolg von zahlreichen Faktoren beeinflusst wird. Dagegen zeigen sich aus langfristiger Sicht nur geringere Effekte, sodass sich zukünftige Planspielveranstaltungen und Studien besonders auf die Langfristigkeit konzentrieren sollten.
Die vorliegende Bachelor-Thesis behandelt die Thematik der Frau als Selbstständige und Unternehmerin. Neben wichtiger, theoretischer Grundlagen, die auf einer Literaturanalyse basieren, befasst sich der praxisorientierte Teil mit der vom BMWi gegründeten Initiative „FRAUEN unternehmen“, die das Bild der Unternehmerin vorantreiben soll. Das Ziel der Arbeit ist es, die Unterschiede zwischen männlichem und weiblichem Unternehmertum darzustellen, sowie den aktuellen Stand und die sich daraus ergebende Zukunftsperspektive der Initiative zu betrachten.
84 Telefoninterviews und ein Workshop mit den Mitgliedern der Initiative machen ein zerrissenes Stimmungsbild, allerdings mit vorhandenem Potential für die Zukunft, deutlich. Auch einige der im theoretischen Teil ausgearbeiteten Unterschiede zum männlichen Unternehmertum, wie beispielsweise Motivation oder Verhalten, konnten durch die Telefongespräche bestätigt werden.
Zusätzlich zu dieser Initiative bedarf es zur nachhaltigen Modernisierung des Unternehmerinnenbildes in Deutschland jedoch weitere, durchschlagende Aktionen.
The assembly process of the coverings of side members is the most defective process at the Plant Consolidation Center in Malsch. The difficulty is the high level of variance, the manual process control and that the components do not have a barcode. Since the labelling with a barcode is out of the question, an innovative process assurance for non system-based components by an automated photo documentation and photo plausibility should be found. The following specific questions have been posed:
1. What are the main sources of error in this process?
2. What innovative possibilities do exist to eliminate these main sources of error?
3. Is the installation of a process assurance technologically possible and economically efficient?
The main sources of error have been identified by an error analysis. These are: Taking out the right colour and variation of the coverings of side members, the assembly of the right or no trim and the right positioning of the components in the carrier of charge. The study concluded that the necessary functions of the innovative process assurance are the recognition of the colour and variation of the coverings of side members and the verification of their positions in the carrier of charge. To find out what innovative possibilities for a new process assurance do exist, the logistics trade fair „Motek“ has been visited and 13 providers has been invited to a viewing appointment. In practice, only one inspection system has achieved reliable process results. In order to that only one out of 13 providers submitted an offer. Since the payback and implementation period exceeds the contract period with the Daimler plant in Rastatt, it is not possible to generate savings within this time period. For that reason, the recommended course of action of this study is that fort he company the inspection system is only economically efficient in case of a contract extension.
In times of globalization the international market development poses one of the trend-setting challenges for many companies in the future. Companies are facing in an increasing intensity of competition in their market environment. This development is expedite by the growing technological exchangeability of products, so the differentiation on the technological dimension will be hampered significantly. All the more the necessity of the foreign sales come to the fore to counteract the degree of competition. The research question is: How can Kendrion IDS participate in the Northern European market to generate further growth?
The aim of this thesis is to detect the industry-specific market potentials for the target-oriented and strategic business development in Scandinavia.
In order to achieve the stated objective, the initial position of Kendrion IDS was investigated on the basis of a situation analysis. Within this analysis the internal strengths and weaknesses were examined. Afterwards the relevant markets and the industries were tested for opportunities in the market analysis and for external risks in the environmental analysis. The outcome of this is the developed SWOT-analysis, which states that depending on the country in Scandinavia there are potentials in different industries. The findings prove that different distribution channels lead to a different extent of success.
This thesis examined the stages problem recognition, search for information, pre-purchase evaluation and purchase of the decision-making process for productivity / utility applications. Firstly, the characteristics of mobile applications, the past literature of the stages of the decision making process and technology acceptance theories were reviewed. Based on the findings a new model, based on the particular stages and its relations to each other, was developed. Of all 15 hypotheses, which described the model, 8 were found to be statistically significant. The consumers’ interest in a productivity / utility application is caused by the desire for higher work efficiency or practicality, if the consumer believes that the application has the ability to fulfil this desire. This provides several practical implementations for marketers regarding the channel and type of promotions. Having interest in a mobile application, the application store and internal search are relevant information sources for the consumers to search for information. Especially the relevance of the internal search, emphasizes the importance of brand awareness for productivity / utility applications. Additionally, if the consumers search third-party independent sources, they inspect only a small number of the available relevant applications. Furthermore, involvement in mobile applications has a positive impact on the consumers’ extent of search. Finally, concerning the evaluation of the inspected productivity / utility applications, the performance expectancy, the ease of use and the price are relevant criteria for the consumer. This provides practical implementations for marketers and developers regarding development and promoting of productivity / utility applications.
A comprehensive buying center analysis is an essential task for marketers who really want to understand the purchasing process of organizations which is usually characterized by group buying decisions. In the first step, it is important to identify the different stakeholders participating in a buying decision for a product or service, whereas in the second step the individuals’ relationships within the group structure and their influence behavior on the outcome should be analyzed. The obtained customer insights are key for prioritizing influential members and focusing marketing efforts on their criteria and interests to make sure that the final buying decision will positively affecting the selling organization. Due to the ongoing chances in healthcare, the medical device industry is one of the sectors increasingly dealing with complex buying center structures within hospitals. Therefore, also in the specific case of B Braun Aesculap and the development of its new orthopedic business model One Knee Vision for knee replacement procedures it has become indispensable to carry out an investigation of customer’s decision making unit. In order to a deliver a theoretical framework which enables to identify and analyze the buying center characteristics, the first part of this paper presents important fundamentals related to this research topic. It also covers the progressing digitalization aspect of sales activities and the resulting potential for supporting and optimizing buying center analyzes. Based on those theoretical facts, the second part focuses on B Braun Aesculap and the practical question of hospitals’ buying center in the United States regarding the purchase of a knee replacement system. In this context, a mix of qualitative and quantitative research methods is employed. The findings are subsequently explained by specific influence factors and used to point out the effects for purchasing decisions which come along with the identified buying center structure. A closing interpretation of all results allows the derivation of recommendations for a successful One Knee Vision marketing strategy.
Maßnahme einer Social Media Marketing Strategie des Schwarzwälder Freilichtmuseums Vogtsbauernhof
(2016)
Nowadays, in times of saturated markets, there may be observed an intensified competition among companies, while at the same time needs and demand of the customers are increasing as well. To counteract this growth of competition, companies need to continuously implement new and innovative strategies, if they don’t want to lose any market share among their market competitors. Under such conditions, innovated business modules and new market technologies have to be developed through the usage of Digitalization and the Internet and, especially the usage of Social Media; creating a new Touchpoint to deal with the customers, where companies can better get to know their requirements, enabling them better to serve the market and satisfy customer needs. Keeping this in mind, many large international companies already recognized the importance of Social Media within their business model, but until now they don’t have any real strategic plan yet in place to backup, utilize and exploit the situation over longer periods of time. The Schwarzwälder Freilichtmuseum Vogtsbauernhof, also recognized this important aspect and is already using Social Media, but until now, without any Strategic Plan or Model too. Beyond this the objective of this Bachelor Thesis is to create a complete a Strategic Model as well as some further strategic actions for the Schwarzwälder Freilichtmuseum Vogtsbauernhof, to adapt to changing market conditions and not to fall behind the competition but to excel above them. To achieve this objective, a Company and Competitor Analysis has to be carried out as an answer, if such a strategic implementation in Social Media might be useful for the business model of the Schwarzwälder Freilichtmuseum Vogtsbauernhof or not. Verifying this analysis, some Strategic Models from the literature will be presented, and applied as a combination at the business model of the company. As a different point of view, an empirical study will be used to apply the created Strategic Model in a suited way into practice. Due to this application, as well as due to some further Strategic Actions, there will be improved some already existing Social Media channels. Furthermore there will be established one completely new Social Media channel. To prove the success of the Strategic Model and its additional actions, a second empirical study and some Monitoring tools will be used as a measurement at the end of the Thesis. The results of the Company Analysis could be interpreted as first evidence, that a general strategic implementation of Social Media for the business model of the Schwarzwälder Freilichtmuseum Vogtsbauernhof might be useful. Additionally both methods of measuring results and performance show a partial success of the implemented Strategic Model which could be interpreted as a competitive advantage at least in the short run. This Thesis is especially written for the Online Marketing department of the Schwarzwälder Freilichtmuseum Vogtsbauernhof, but it doesn’t mean that for any other person, which isn’t part of the company, it might be completely useless. The Thesis is also directed to all the people, which already had recognized that classical Marketing methods won’t work any longer, and because of this, are looking for some digital alternatives. Because of this the results might be used as an inspiration or as a special kind of guide to establish a strategic presentation within Social Media.
Due to the increasing internationalisation and globalisation of competition, companies become more and more international. The commercialisation of products and services in different countries means, that companies are often confronted with cultural differences. By reason of these cultural differences it can happen, that the advertising remains inefficient, because the target group can’t understand the message. The most failures in international marketing happen because of the neglect of cultural differences. Therefore every international company should carefully think about a differentiation or standardisation of their products and advertising in other countries. The aim of this work is to identify the cultural differences in communication and advertising and therefore show the difficulties which can be connected with international products and advertisement. Furthermore this work should demonstrate how culture can affect advertisement and explore if there is a potential for standardisation in international marketing. The focus of this work is on cultural diversity and the impact on international marketing. To find out more about the perception of international advertisement an online questionnaire was created. Therefore it was possible to gain important information. This questionnaire and the literature research lead to the conclusion of this work. The questionnaires as well as the literature research are showing that it is very difficult to achieve a total standardisation in international marketing. Although people are using worldwide almost identical products, the cultural differences are still too great for a global market. Advertisement which is created for a specific market seems more often reliable and comprehensible. However for some parts of the marketingmix a standardisation is definitely possible. Therefore the best strategy for companies is to use a mix between differentiation and standardisation. Cultural differences will still remain in the future. The consideration of cultural differences in the future will therefore lead to a competitive advantage. Companies should pay attention to culture diversity, although it can lead to higher costs, to achieve the best results in international markets.
A behavioral finance: An analysis of investment decision making regarding psychological influences
(2016)
Anywhere humans are interacting, emotions and psychology are important determinants to consider. This statement is true for financial markets as well and often there are occurrences which are not explainable by using traditional theories. Therefore, behavioral finance aims at finding explanations for such occurrences, referred to as anomalies, by combining economic and psychological research. The literature review presented in here shows recent developments in the field and gives an overview of research evidence by reviewing studies from six of the most investigated facets of behavioral finance. The review includes evidence from a variety of studies performed in different contexts to disclose the importance of understanding human behavior, especially in terms of financial markets and economy. The closure of this review consists of an alternative model and concludes that there might be a new science entering the collaboration between economists and psychologist which is computer science.
How can Holidog use its touchpoints more efficiently in order to improve its performance in Germany?
(2016)
The main aim of this dissertation is to study how the company Holidog can improve the customer journey of customers in the German market, with a special focus on the evaluation of present touchpoints and actionable possibilities to create new touchpoints.
Holidog is an online platform for petsitting, present amongst others in the German market. This study focusses on improving the performance in this market by increasing traffic on the website and converting more of this traffic into bookings. Besides, it is evaluated which touchpoints are not efficient in order to free resources for more relevant touchpoints.
The sub-questions researched are:
How can Holidog increase the number of searches on the website?
How can Holidog convert more of the searches into bookings?
Which touchpoints are not efficient and could be abandoned?
The research has been conducted in the period from September 2015 to February 2016. Market information as well as company-specific information has been collected mainly through secondary data provided by the company next to eternal sources providing data about the industry. For testing new approaches, primary research through quantitative observation has been conducted.
The dissertation is structured in five main chapters: (I) Introduction presenting the research topic; (II) Theoretical basis about the petsitting industry and the company Holidog; (III) The current customer journey and all touchpoints created; (IV) Additional touchpoints the company could consider creating; (V) Overall recommendations and conclusion.
Expatriation
(2016)
We are taking a look at the global deployment cycle, more precisely, the repatriation stage. Today many MNCs underestimate the challenges and difficulties returning assignees face upon return. MNCs have recognized the importance of support services and assistance before and during the international assignment. Even though literature findings have confirmed repatriation to be more difficult than expatriation, only a minority of MNCs invests resources in creating an effective repatriation program. The purpose of this thesis is to examine the repatriation phase within the global deployment cycle. Different factors influencing repatriation are analyzed and essential key action steps for a successful repatriation are identified. Also a closer is taken at how expectations and the commitment of international assignees are related to repatriation. In addition, the importance of cultural agility is discussed.
The importance of internationalization to achieve a competitive advantage in the business world has increased greatly in recent years. Especially in the fashion industry, where competition has increased tremendously and globalization plays a more important role, it is essential to find new ways in order to be unique. To succeed in internationalization in the fashion industry, companies must have a basic knowledge of their markets and follow clear strategies. The purpose of this thesis is to answer the question why fashion companies nowadays need to create a competitive advantage and expand their market internationally. In addition, it will also address the challenges that an American brand can face in the European fashion industry. The company chosen for this research is Shoshanna LLC, a contemporary American women’s wear brand based in New York City.
With regard to methodology, a multi-‐purpose approach has been conducted. The conclusions have been reached with theoretical knowledge, personal experience, a survey and interviews with experts in this industry. The conclusions of this thesis will give Shoshanna LLC a better understanding of internationalization processes in the fashion industry and the strategies required. It will also answer the question of how the chosen strategies can be a guideline for the company.
Die immer schneller werdende Bekleidungsindustrie verlangt von Modeunternehmen eine sehr hohe Flexibilität und schnelle Reaktionszeiten auf neue Trends. Dies setzt eine reibungslose Lieferkette in allen Bereichen voraus. Die hier fokussierte Warenbereitstellung mit Zutaten für die Konfektionsbetriebe bildet einen wichtigen Bereich dieser Lieferkette. Folglich wird untersucht welche Voraussetzungen und Vorbereitungen getroffen werden müssen um den Materialfluss im Zutatenlager der Marc Cain GmbH anhand eines automatisierten Kleinteilelagers zu optimieren. Nachdem eine theoretische Vertiefung in den Fachbereich der Logistik und explizit in die Lagerhaltung und Kommissionierung durchgeführt wurde, konnten anhand einer Wertstromanalyse Optimierungspotenziale für das Zutatenlager ermittelt werden, welche folglich die Einführung eines automatisierten Kleinteilelagers als Ergebnis hatte. Mit einer Nutzwertanalyse konnten in Zusammenarbeit mit unterschiedlichen Lagersystemherstellern verschiedene automatische Lagersysteme verglichen und abgegrenzt werden. Als Ergebnis stellte sich das AutoStore System als geeignetes Lagersystem heraus. Durch die Einblicke in alle gängigen automatischen Lagersysteme werden sowohl klare Grenzen der Systeme als auch unterschiedliche Kriterien für die Lagersystembewertung dargestellt. Das AutoStore System der Firma Hatteland bietet demnach die besten Voraussetzungen für eine optimierte Lagerlösung im Zutatenlager der Marc Cain GmbH. Die Voraussetzungen und Vorbereitungen sowie der finanzielle Aspekt der Amortisationszeit, wurden dementsprechend am AutoStore Lagersystem analysiert. Daraus resultieren sowohl einige prozessorientierte als auch technische Anpassungen die für eine Implementierung erforderlich sind.
The main goal of this bachelor thesis is to examine whether pricing research methods are equally applicable in the Business-to-Business segment as they are in theory, using the example of MAN Truck & Bus AG. Based on the outcome, recommendations for action were made, which could be implemented into the specific case of National Key Accounts. Price research being conducted in the small business client area but not in the continuously growing key account field were the primary motivation of this paper. Analysis of literature and qualitative interviews with experts of sales force of three strategically important countries build the foundation to this thesis. Results show that there is no one solution, with which market price transparency can be achieved. Rather, a combination of methods currently used and existing but untested ones could achieve this goal. As a proposal to solve this issue, the author suggests a three-point plan consisting of a personal client interview with a behavioral pricing aspect, a follow-up phone interview and, finally, the creation of an interactively usable client database. This bachelor thesis may be of interest to business students with an affinity to the automobile industry as well as any company operating in the business-to-business sector.
In order to provide a platform for strategic decision-making and -implementation, regarding marketing strategy in a young and socially oriented business, this work has been elaborated mainly based on the theoretical guidelines for contemporary strategy provided by Robert Grant. Further there was realized an action research with the CEO’s of the respective company. The qualitative data was concluded from a strategy workshop with the decision-makers of the young and socially oriented fashion label GLIMPSE. The fashion is designed in Germany and produced in India, as GLIMPSE was found in 2012 in Stuttgart, in order to provide employment, education and a future for women in India that have been rescued out of forced prostitution. The results of this research describe a strategic process of formulation and implementation of marketing strategy for the company GLIMPSE, making use of continuous resource allocation through strategy meetings on a regular basis.
Today’s era is marked by high volatility, uncertainty, complexity and ambiguity – VUCA. As the global reach of businesses increases, the need for competent managers to take on cross-border assignments grows. Even though the results can be key to organizational effectiveness, global mobility remains a low priority on the list of strategic imperatives. This thesis will explain why and how companies should consider a strategic approach to global mobility in a VUCA environment discussing links between today’s turbulent times and global mobility. It will combine theory with practice, point out the key factors global mobility strategies must focus on in today’s VUCA environment and use these findings to develop a set of assignment types beneficial in the VUCA era. The study is based on qualitative research methodology using primary and secondary data. A literature review was used to gather theoretical information comparing various sources from academic journals and books on relevant topics. Case studies featuring Budenheim and Hewlett Packard shall give an insight into which methods companies are using in order to survive in this chaos and relate discussed theories to practical situations. It has been revealed that the three main factors responsible managers must focus on strategically when sending employees abroad are developmental value, cost effectiveness, and flexibility of cross-border assignments. The need for developmental value of assignments stems from an increased involvement of employees in their own development as well as the need for competent global managers. The need for cost effectiveness results from fierce global competition, and flexibility is highly important due to all of the VUCA forces creating turbulence around the globe. Based on these results the most advantageous assignment types are found to be developmental assignments, extended business travels and project assignments.
Die Verlagerung ihres Absatzschwerpunktes in die Volksrepublik China und die Internationalisierung der dortigen Finanzmärkte sind Anlass für die Volkswagen AG den lokalen Markt vermehrt auch für Finanzierungszwecke zu erschließen. Diese Arbeit ermittelt das zu einem gegebenen Zeitpunkt optimale Finanzierungsinstrument für eine Investitionsfinanzierung der Volkswagen AG in der Volksrepublik China und prüft so, inwiefern die theoretischen Vorteile internationaler Finanzierung am chinesischen Bondmarkt realisiert werden können. In einer fiktiven Fallstudie der Konzerngesellschaft Volkswagen Automatic Transmission Tianjin kam eine gewichtete Nutzwertanalyse zum Einsatz, um die relative Vorteilhaftigkeit einer Finanzierung lokaler Investitionen mit Offshore RMB Bonds (DimSum Bonds) gegenüber einer Finanzierung mit Onshore RMB Bonds (Pandabonds), bzw. einer klassischen Eurobondfinanzierung mit Währungsswap zu bewerten. Als Ergebnis lässt sich sagen, dass für die Volkswagen AG unter den am 1. September 2015 herrschenden Marktbedingungen die Emission eines Eurobonds gegenüber der Begebung eines DimSum Bonds bzw. eines Pandabonds relativ vorteilhaft für eine Finanzierung der Konzerngesellschaft ist. Der Vorteil gegenüber dem DimSum Bond rührt i.W. von der Markt- und Preislage auf dem Offshore RMB Markt zum Emissionszeitpunkt her; gegenüber dem Pandabond ist die Vorteilhaftigkeit i.W. in der Ineffizienz begründet, die durch den dokumentarischen Aufwand beim Pandabond auftritt.
Dennoch herrscht am chinesischen Bondmarkt Potential, um bei einer Emission durch Hedging, Arbitrage von Zinsdifferentialen und Nutzung von Marktasymmetrien von den Vorteilen einer internationalen Außenfinanzierung zu profitieren. Die Vorteile gelten für den Onshore RMB Markt und den Offshore RMB Markt dabei jedoch in unterschiedlich starkem Ausmaß.
Die Zielsetzung dieser Bachelorarbeit ist es, die Grundlagen der Globalisierung und Internationalisierung und dessen Bedeutung für Unternehmen zu beleuchten. Nach dem die Internationalisierungsstrategien bspw. Strategien der Markterschließung und Markeintrittsformen mit ihren jeweiligen Vor- und Nachteilen vorgestellt wurden, soll anhand einer PEST- Analyse das Land Russland als potenzielles Land für den Markteintritt analysiert werden. Des Weiteren sollen relevante Informationen über den russischen Markt, im allgemein sowie im Bereich der Medizintechnik, gesammelt werden. Zusätzlich sollen die Ergebnisse des Experteninterviews, nach der Analyse und Bewertung, in die Marktanalyse mit einfließen, um in der Folge eine erfolgreiche Markteintrittsstrategieempfehlung für iSYS Medizintechnik GmbH zu entwickeln.
Current work aimed to conduct the market research for premium surgical power systems market segment in China. Qualitative and quantitative primary and secondary researches were completed in order to set the right strategical direction for service, weight the opportunities in the market, set the right models and methods for service. Research results are describing the demand on service, mechanics of the business and the benchmark of the segment. Customer's profile, sales channels, service portfolio and 5 Ps for the service of surgical power systems were completed.