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Greenwashing in the clothing industry and its impact on the corporate image of consumers in Germany
(2023)
With issues like climate change and the pollution of our planet, more and more clothing companies are following the trend of a sustainable marketing strategy. Greenwashing is often associated with that, as not all companies are honest about their statements. This study examines how greenwashing by a company in the clothing industry impacts the corporate image of 18 to 30-year-old adults in Germany. Studies regarding sustainability, consumer behaviour towards sustainable products, the behaviour in case of greenwashing incidents, and the identification of greenwashing are investigated. For the analysis, online survey data of 244 Hochschule Furtwangen University study participants are examined. The descriptive study provides information about the behaviour of consumers regarding sustainable clothing and their behaviour when it comes to greenwashing. It was found that consumers tend not to consider sustainability when buying clothes. Very few inform themselves about sustainability, and sustainable labels do not seem to influence their shopping decisions. The image of the consumer about the company involved in greenwashing appears to deteriorate. In addition, the willingness to keep buying from the company seems to be stopped or reduced for the majority. A weak positive correlation was found between consumer behaviour concerning the topics of sustainability and greenwashing. It can be summarised that the dishonest behaviour of clothing companies can harm their consumers' corporate image and brand loyalty.
Precedent research in human resources management has put forward the challenges of recognizing the appropriate methods to unlock employees’ potential. However, it has been proven that leaders and managers can establish a culture where employees can unlock their potential with the proper understanding of neuroscience and emotional intelligence. This research has shown that cognitive skills, which are necessary for a good job performance, can be further developed due to neuroplasticity. Furthermore, understanding human needs and emotions can help people improve their work and life experience. This research also studies the relationship between employees’ well-being and job performance. Moreover, how emotional intelligence influences the company’s working atmosphere with its staff will be, with the support of literature research, thoroughly investigated and further analysed. Based on findings of various studies, attributes such as empathy, compassion, and kindness play a predominant role and indicate an underlying connection between motivation and job performance. All in all, questions such as how health impacts job performance and how neuroscience research and understanding human emotions shift the approach to motivating people will be further discussed. This research also questions what attributes a company leader should have to build trust with the employees and encourage them to work better. Therefore, this research takes a closer look into the exemplary leadership approach and explains why communication and purpose in the company matter when unlocking human potential. In addition, it highlights the effect of experiencing stress and fear at work and the remarkable impact of positive emotions such as kindness, gratitude, and compassion. Thus, with this understanding, this research acknowledges profoundly the positive influence of having a trustworthy and empathetic leader in the company. It fundamentally shows that working in a healthy and inclusive working culture, where psychological safety is ensured, one can, in fact, unlock the potential of employees to work better and feel good about themselves.
The bachelor thesis investigates the development and impact of electronic payment methods, specifically concerning the COVID-19 pandemic, consumer preferences, and the future of such methods. The primary objective of this study was to examine the effect of the pandemic and security concerns on consumer behaviour towards electronic payments. That was achieved through a literature review and a survey of 605 participants. The survey results indicate an increasing trend among consumers towards cashless payments due to their numerous advantages over cash transactions, including enhanced hygiene, quicker processing times, and improved security. As such, users exhibit a high level of comfort and convenience with electronic payment methods and are generally rarely worried about the security of their data. The study further reveals that electronic payment methods are gaining popularity worldwide, particularly mobile payments. The pandemic and improved security measures have led to a notable increase in their use, which is expected to continue to rise. Based on these findings, the study suggests that digital payments are the way forward and that these methods will be further developed to improve user-friendliness and security.
Als einer der größten Automobilzulieferer weltweit, ist auch die ZF Friedrichshafen AG (ZF) ein Unternehmen, das sich maßgeblich von der Transformation in Richtung E- Mobilität beeinflusst sieht. Gerade die Erweiterung des Produktportfolios um Komponenten für die E-Mobilität, wie beispielsweise dem elektrischen Motor oder der Leistungselektronik, bringt eine Vielzahl an internen Herausforderungen für die Organisation mit sich. Eine dieser Herausforderungen ist die Schaffung von Transparenz hinsichtlich der zukünftig benötigten Ressourcen, sowie die effiziente Nutzung der vorhandenen Ressourcen im globalen Produktentstehungsprozess. Ziel ist es einerseits das konventionelle Produktportfolio weiterzuentwickeln und andererseits die Entwicklung neuer Anwendungen weiter vorantreiben zu können, die das Unternehmen auf lange Sicht wettbewerbsfähig halten sollen.
Die Erstellung dieser Arbeit wurde dabei im Rahmen der operativen Planung der Division E des ZF-Konzerns angestoßen und soll die Entscheidungsfindung in der Budgetierung für diesen Planungsprozess maßgeblich verbessern. Konkret befasst sich diese Arbeit daher mit der Entwicklung eines potenziellen Konzepts, das neben der Erstellung eines Forecast Modells (im Deutschen: „Vorschaurechnung“) auch die Implementierung eines Regelprozesses am Beispiel der ZF Friedrichshafen AG vorsieht. Grundlage des Forecasts bildet ein qualitativer Ansatz, dessen Ziel es ist für jeden Produkttyp, der sich im Projektportfolio einer Organisation befindet, eine Schablone des Ressourcenbedarfs jeder beteiligten Funktion für ein tendenziell einfaches/mittleres und schweres Projekt zu generieren. Die Schablone soll dabei den Ressourcenbedarf über die gesamte Projektlaufzeit hinweg betrachten und abhängig von den unterschiedlichen Phasen im Projekt ausgefüllt werden. Durch die Klassifizierung aller relevanten Projekte einer Organisation in eine Komplexitätsstufe entsteht ausgehend von den Projektstart Daten ein aggregiertes Gesamtkapazitätengebirge, dass den Gesamtressourcenbedarf bis zu einem spezifischen Zeitpunkt abbilden kann. Das erstellte Konzept ist dabei aus den Erkenntnissen einer wissenschaftlichen Literaturrecherche und den Anforderungen aus der Praxis resultiert und soll durch eine Evaluierung mögliche weitere Verbesserungspotentiale für die Anwendung in anderen Organisationen prüfen.
Concerns about mental health and the declining rate of body satisfaction have increased interest in topics such as diversity, body positivity, and inclusion in recent years. Thus, the suggestion is that companies can communicate deep meanings through advertising images and strengthen their brand identity. This bachelor thesis proposes the application of two theoretical frameworks: Esch’s "Brand Steering Wheel" for identifying the brand identity, and the framework of “Visual Grammar” for analyzing images in advertising. The aim is to find out if diversity in advertising can improve brand identity.
Firstly, this work intends to offer an overall understanding of advertising, brand identity, and multimodality. For this, previous academic literature is used to establish a theoretical basis for understanding. Secondly, certain problems that lack inclusion in traditional advertising are analyzed. Thirdly, with the help of the theoretical framework, the brand identity is analyzed using the brand steering wheel. Additionally, Kress and van Leeuwen’s framework of visual grammar is used to examine images for their meaning.
The findings indicate that there is significant theoretical and practical evidence to suggest that the application of diversity in advertising campaigns would be an effective strategy to build a strong brand identity. The identities and relationships indicated in the photos between viewers and models represent desired attributes that may be identified with the advertiser's products. The brand may be picked if the viewers see that it is correctly represented.
Mergers and acquisitions are effective strategies for corporations to accomplish their financial and strategic goals. They can, for example, assist businesses in increasing economies of scale or decreasing rivalry. The annual growth in the value of all mergers and acquisitions highlights the continued trend of M&As. Researchers differ on the role of national culture in post-merger integration. Some argue that national culture significantly influences post-merger integration, making it more difficult to create synergies. Other scholars argue that national culture should be viewed as a competitive advantage that leads to a more positive M&A outcome. National culture is not a major factor in post-merger integration, and other variables, like the firm's desire to adapt and corporate culture, dictate its complexity. Another viewpoint on the influence of national culture is that it relies on the level of connectivity, which means that the more tightly a firm integrates with another, the more probable cultural disputes develop. Therefore, this study aims to look at a wider prospect of the impact of national culture on post-merger integration. The research methodology used in this research work is the qualitative research design which involves a naturalistic study intended to collect, analyze, and interpret non-numerical to understand individual opinions, phenomena, concepts, or experiences. Primary and secondary data were used in this investigation. Semi-structured interviews were used to acquire primary data from the research sample. On the other hand, secondary data for the research study was gathered from existing sources such as prior study results, journal articles, reports, and other recorded literature on the role of national culture in post-merger integration. The results of this research were categorized in the form of the three themes, which forms the basis central basis of the research.
Durch die weite Verbreitung von Smartphones wächst das Potenzial des mobilen E-Learning-Marktes. Auch in der Branche des Fremdspracherwerbs sind massive Veränderungen erkennbar: Das Erlernen einer neuen Sprache ist nicht länger an physische Klassenzimmer gekoppelt, sondern kann nun auch durch die Nutzung von mobilen Applikationen (Apps) praktiziert werden. Auffallend ist jedoch, dass Sprachlern-App-Anbieter, wie auch die Jicki GmbH, Schwierigkeiten haben, ihre Kunden an die App zu binden. Das Ziel dieser wissenschaftlichen Arbeit ist die Identifikation von
motivationsbedingten Faktoren, die das Engagement bei Sprachlern-Apps beeinflussen.
Aufgrund mangelnder Datenlage zu Sprachlern-Apps dienten Fitness Apps bzw. Physical Activity Apps (PA-Apps) als Vergleichsprodukt. Mittels einer Datenbankrecherche
wurden anhand dieser Studien Engagement-Einflussfaktoren extrahiert. Anschließend wurde das Vorhandensein dieser Faktoren bei der Jicki-Sprachlernapp geprüft und deren
Auswirkungen auf das Nutzerverhalten untersucht. Dabei wurden Testnutzer der Jicki-App in Form von Einzelinterviews bezüglich ihrer Intentionen zur Nutzung und ihrer
Erfahrungen mit der App befragt und mögliche Empfehlungen für ein stärkeres Engagement abgeleitet. Basierend auf den Ergebnissen der Datenbankrecherche haben persönliche Einstellungen und Motive, Erwartungen und Zielerreichung, Gewohnheit, technische Funktion und Bedienbarkeit Einfluss auf das Engagement bei PA-Apps. Diese Faktoren konnten durch die Einzelinterviews in der Jicki-App bedingt wiedergefunden
werden.
The subject of this bachelor thesis is the analyses of the evolution of the European tourists’ behaviors in sustainable travel and travel choices / preferences since the Covid 19 pandemic.
Empirical results have been obtained through a deeper analysis of several literature researches, studies and an own survey (questionnaire). The outcomes show first that the majority of the young generation tourists are now willing to travel more sustainably and have changed their behaviors, habits significantly and that since the Covid 19. The today situation with climate changes and the Covid 19 have clearly identified impacts on tourist and influenced directly their habits and motivation as their preferences and choice for travel types and destinations. In addition, young tourists are now more attracted and open for new types of tourism, which are linked to own sustainability actions giving them a good conscience. So, we observe a change between a passive and now more active attitude. But is this just a passing trend or a long term “sustainable” trend?
Today, in an increasingly digitalized world, the Internet and social media allow for connection on a global scale. Companies utilize social media for their business-to consumer and business-to-business marketing activities.
This paper focuses on establishing a LinkedIn strategy development process in business to-business social media marketing for the AMOS Sport Business School in Strasbourg, which is seeking new partnerships with partners from the German sport industry, who will bring added value to the school.
To answer the research questions, interviews were conducted with six experts who either came from the business-to business marketing sector or worked at or on behalf of LinkedIn. Based on the interviews, the focus was on determining key components for a LinkedIn strategy. The results highlighted four reasons for choosing LinkedIn: the presence of a national and global target group, the seriousness of the content and users, the importance of LinkedIn presence for company marketing, and LinkedIn’s use as a recruitment tool. Seven key components of a LinkedIn strategy were identified: “definition of goals,” “target group identification,” “adaptability and agility,” “content creation approach,” “employees’ integration,” “LinkedIn monitoring,” and “LinkedIn algorithm.” Special attention must be paid to the fourth, fifth, and seventh components, which can influence each other. The research made it possible to determine how to develop the strategy successfully by paying particular attention to LinkedIn’s algorithm, which can be “artificially” influenced by employees’ LinkedIn engagement activities, thereby resulting in a more successful strategy. Such a chain reaction can be initiated at the content creation stage by observing the eight elements of “content creation approach”: “generation of a high level of engagement with published content,” “language,” “relevant and authentic message,” “up-to-date content,” “hashtags,” “time and frequency,” “selection of the appropriate type of content,” and “content distribution plan.”
An AMOS Strasbourg LinkedIn strategy was developed, along with recommendations for action for each component. Investment in the sales navigator was highlighted, as it facilitates target group identification and therefore provides a higher guarantee of success for the LinkedIn strategy when used in conjunction with the other key components. The strategy’s organization and implementation was accompanied by a content guideline and content distribution plan so that AMOS Strasbourg’s strategy can achieve positive results.
Service in industrial manufacturing is a field with a lot of potential for development. The industrial automation company SICK rises to the challenge by developing a service-oriented business model. The disadvantages of the free of charge loan for customers, created the idea to implement a rental model for the testing phase. This bachelor thesis analyzes the service implementation in manufacturing industries and classifies the rental model in the context of service-oriented business models. Further the rental model on the example of a non-contact motion sensor is evaluated and further characteristics are developed. Moreover, the loan and rental process are compared in order to analyze the effort created by the rental model. The main goal is to analyze the need of a service-oriented business model to make a recommendation about the implementation for other products besides the non contact motion sensor. To develop a theoretical background of the topic of service-oriented business models, the researcher refers to literature in the field of service in manufacturing and business models. A practical approach applies to the analysis of the development of the rental model as a business model. Further,expert interviews are conducted to make a recommendation based on the expert’s opinions. In conclusion, manufacturers have further potential to develop service-oriented business models. The core business of the industry is manufacturing which makes it risky to further develop the service portfolio. The findings indicate that the rental model as a service-oriented business model should be an additional option for the testing phase for higher priced products at SICK.
Important prior studies regarding customers purchasing behaviour proved that customers tend to avoid products showing extreme deflections in attributes and feel more comfortable purchasing articles with a balance in attributes (compromise option). Hence, for marketers, supermarket chains etc., it can be of an advantage knowing whether this effect can also be measured or even be amplified in where the spatial middle of a shelf is occupied with the compromise option. We hypothesized that the tendency towards the compromise option, eventually even higher in the spatial middle position, can also be observed in an in-store experiment with real-life circumstances. In order to fulfil our study, we worked with a hardware store in southern Germany. In total, we sold 610 items consisting of 5 different products with each 3 alternatives. The result corroborated our hypothesis partly as it showed in some cases, the compromise option was indeed preferred when in the middle of a choice set. Nevertheless, in many cases, products on extreme position with “extreme” attributes were preferred. Leading to the conclusion that other factors like the brand may have higher importance in purchasing decisions.
Can the different framing of price promotions decrease consumer value perception and their willingness to pay? Prior research provides evidence of differences in consumer perception of economically equivalent monetary and non-monetary price promotions. In detail, many research works suggest that non-monetary promotions positively affect consumer perception and are therefore preferred over monetary ones that are associated with a drop in quality. Results suggest that this biased consumer behavior is caused by the framing of the promotion, causing difference in cognitive processing and dissimilarities in perception of benefits and product quality. We put this theoretical foundation to the test on the Turkish consumer market of non-durable goods, in order to contrast effects on consumers of the economically equivalent formats ‘50% discount’ as a monetary and ‘buy-one-get-one-free’ as a non-monetary promotion. In particular, the focus was set on analyzing attractiveness perception of the two promotion types and the development of WTP pre- and post-promotion. To achieve this, the non-durable goods rice and antibacterial soap were selected as product stimuli to stage scenarios before, during and after a promotion period. Four sets of questionnaires were shared on social media and distributed to a total of 919 participants via randomization generator. The survey results put forward empirical validation of product-related decrease in value perception as a consequence of both promotion types, namely the ‘promotional effect’. Nevertheless, our data provide no evidence for the ‘framing effect’ in neither attractiveness perception nor post-promotional WTP. This paper aims to bridge the gap on empirical research of key theoretical implications of promotional impact on consumer behavior and to benefit domestic and foreign marketing managers conducting business operations on the Turkish market.
The demand for sustainable products has risen noticeably throughout the last years. For this reason, credence labels have gained enhanced importance, as customers use them as indicators for product quality. A rich body of literature investigated the effect of labels on product quality perception, but findings on label effects are still rather controversial. While researching the effects of labels on the one hand, previous studies tend to neglect other important influences on quality perception on the other hand. This paper examines the role of retailer formats and the presence of quality labels on consumer willingness to pay (WTP). For this purpose, a total of 400 participants received a monetary incentive to execute a novel survey based on neuroscientific assumptions, in an attempt to identify the impacts of credence labels in supermarkets and discounters on customer WTP. The results indicate that the magnitude of prices can influence reaction times and hence show that reaction times offer researchers an effective parameter to determine customer WTP. The presence of labels on food products was found to positively influence quality perception in a significant manner. A significant difference between the retailer formats, as well as a potential interaction between the two factors related to WTP, could not be detected. In conclusion, general assumptions about the label performance within distinct retailers should not be made. The results, however, indicate that the subject offers a promising topic to conduct further research in.
Given the increasing diversity in today’s business environment and workforce, having the right skills and abilities to manage intercultural interactions become increasingly important. Universities and business schools try to equip their students with the right capabilities by sending them abroad for a study semester or internship.
Within this thesis, the multidimensional construct of Cultural Intelligence, which is defined as being effective in intercultural interactions will be introduced and how students’ international experiences are influencing it.
Using quantitative data from a self-conducted survey which includes the widely used and validated Cultural Intelligence Scale is going to demonstrate if both a study semester and an internship abroad influence Cultural Intelligence more than just one kind of international student experience. The study also tries to find out if previous international experience and Cultural Distance have a significant impact on Cultural Intelligence.
The results indicate that both kinds of international student experiences are not enhancing Cultural Intelligence more than just one type of student experience abroad. There is also no significant influence to be found from prior international experience and Cultural Distance. Although the survey results are not going to provide significant findings, internal and external factors which are enhancing this intelligence are going to be identified theoretically, as well as the positive effects of Cultural Intelligence on the business environment.
In the past years, the German pension system has been experiencing severe pressure. Demographic changes and the resulting implications for the German labor market have forced various pension reforms and reduced overall pension benefits.
In recent years, researchers have developed various approaches to improve retirement schemes around the world. Apart from pension reforms, many of those approaches are based on recent findings within behavioral science – namely the nudge theory, which briefly stated holds that behavior of individuals can be influenced in a positive way without restricting freedom of choice. Within this thesis, findings and approaches have been applied to various parts of the German pension system, giving suggestions on how to overcome issues of insufficient participation and savings and unfavorable investments.
Next to the hypothetical benefit of applying nudging to the German pension system, the approaches are discussed with perspective to their controversy. In the context of cultural research, theoretical and practical approaches are assessed for applicability in Germany. Although they might provide a foundation for improvement, the approaches are critically examined regarding their acceptance and effectiveness within the German culture.
Die Duravit AG ist ein international tätiges Unternehmen mit Stammsitz in Deutschland. Aufgrund der jahrelangen starken Fokussierung auf den Heimatmarkt, sind viele Prozesse auch auf den selbigen und die vorherrschenden Normen abgestimmt. Für die Erstellung der technischen Dokumentation wird als Basis immer eine Step by Step Fotoanleitung, gemeinsam mit der Anwendungstechnik, erstellt. Diese dient als Basis für alle weiteren länderspezifischen Unterlagen. Die Anwendungstechnik kann die Montageanleitungen jedoch nur freigeben, wenn sie die Marktgegebenheiten wie beispielsweise Normen und Installationsvorschriften kennt. Hinzu kommt, dass die Duravit AG bei der technischen Dokumentation vermehrt auf die Bedürfnisse der Kunden eingehen möchte, da die Montageanleitungen von großer Bedeutung für das Unternehmensimage, z.B. in den USA sind.
Anhand einer Zielgruppenanalyse in den USA, eines Experteninterviews, mehrerer Mitarbeitergespräche sowie der Literaturrecherche werden in dieser Arbeit die wichtigsten Normen für die technische Dokumentation gesammelt und ein detailliertes Kundenbild erstellt. Aus diesen Erkenntnissen geht hervor, dass das bestehende Konzept zur Erstellung der technischen Dokumentation an die Herausforderungen in den USA angepasst werden muss.
Even though women and men have entered the managerial ranks of organizations
to the almost same numbers, women still remain drastically underrepresented. Of
the Fortune 500 CEO positions only 5.2% and about 21.2% (Catalyst 2018) of the
board seats are held by female leaders. For women of color the numbers are
shockingly low. These women are almost absent on most Fortune 500 companies
and only hold 3.1% of board seats in this category (Catalyst 2015). In Europe
however, the percentage of female director at STOXX 600 companies has
increased constantly over the past years and therefore resulted in slightly better
numbers. By 2015 almost 25% of directors were female and the average
percentage of female holding board seats made 2.8% (EWoB 2015). Research of
Carter, N.M. and Silva, C. (2010) shows, that even if women are graduating from
global leading business schools their career progress lags in comparison to their
male counterparts. This means that despite the organizations efforts of
implementing gender discrimination policies and focusing on gender equality, they
have not been able to fuel women´s career development (Ely et al. 2011).
But why do organizations still struggle to increase the number of female leaders
today? This report will elaborate possible factors that are causing failing attempts
of organizations in general to then conclude a strategic solution for Philips to
successfully change their people strategy towards gender equality. Research
shifted from the assumption of intentional gender discrimination within companies
towards invisible barriers that cause thriving women not to reach the top (Ely et al.
2011). Those barriers are deeply rooted assumptions about gender that have a
long history in the evolution of our society. Starting with how society is influencing
how people think about women being leaders and the assumptions they make
about the ability one being a leader based on gender (Anderson et al. 2006; Eagly,
Carli 2003). The key to success might be a shift in people´s mindset. Here fore, this report will introduce the reader to the problematic of the unconscious bias
(Cheryl Staats 2014). Speaking of invisible barriers this theory might be the most
important factor for organizations to make a difference. However, the question of
why so many women get stuck in the c-suite remains unanswered. One answer to
this question repeatedly pops up in research reports and papers which is “Glass
Ceiling” (Susan Chira 2017).
Because gender equality becomes more and more important for organizations in
order to stay competitive, Philips decided to shift its people strategy towards
“Inclusion & Diversity” in 2017 (Jong, de 2017). The reason for this shift also lies
within the innovative aspect. Diversity fosters creativity and therefor innovation
which is a differentiator for Philips. However, this report tries to answer the
question on how Philips can actually increase the number of senior female leaders.
It will identify possible barriers that need to be removed in order to support the
development of female employees to the top ranks of management.
The structure or this report is as followed. Chapter 1 will introduce the reader to the
research structure to set expectations and give an overview about how the content
has been created. Chapter 2 will introduce Philips as an organization after the split
of Philips Lighting in 2012. Showing how the function of Human Resource
Management is structured and what parts of it are directly influenced by the set
KPI. To give an overview on the literature that has been conducted and therefore
methodology, chapter 3 will offer explanation on basic concepts that have a direct
impact on women in leadership. Here the report will start to focus on gender
diversity and two major obstacles women have to overcome in today’s workplace in
order to be successful. Chapter 4 will provide a deep dive into the internal talent
management processes of Philips and identify possible improvement areas.
Chapter 5 will then analyze common concepts on how to support the development
senior female leaders and show opportunities as well as limitations for Philips.
Moreover it will be discussed how to best merge external concepts with internal processes in order to build a framework for the organization and its workforce.
Finally, the importance of engaging men into the discussion of gender diversity will
be underlined. Analyzing possible barriers men experience to determine what
prevented them in the past to join the gender discussion. Possible solutions will be
identified on how to remove those barriers. Chapter 6 will summarize the findings
of this report. It will be discussed how the new approach can be realized for Philips
as an organization.
Diese Bachelorarbeit beschäftigt sich mit der Markenbildung der eigenen Person. Die Marke ist die Wiedererkennbarkeit, das Alleinstellungsmerkmal einer Firma und gilt als Orientierung für Kunden. Die Wichtigkeit eine Marke als Firma zu haben ist bekannt. Das Konzept der persönlichen Marke ist hingegen bisher relativ unbekannt und das Personal Branding, insbesondere in Deutschland, relativ neu. Sich selbst in der heutigen Arbeitswelt hervorzuheben wird immer wichtiger und zugleich immer schwieriger. Ziel dieser Arbeit ist somit, den Begriff Personal Branding zu erläutern und Gründe zur Motivation zum Aufbau einer eigenen Marke aufzuzeigen. Wie eine Personal Brand entwickelt werden sollte, wird anhand eines Literatur Review sowie eines Best-Practice-Beispiel aufgezeigt, um sich anschließend selbst wettbewerbsfähig am
Markt zu positionieren.
Die geringe bis nicht vorhandene Nutzung von mobilen Zahlungssystemen in Deutschland ist der Grund für diese Studie. Allerdings macht es Sinn, sich mit dieser neuen Technologie zu beschäftigen, da mobile Endgeräte einen sehr hohen Verbreitungsgrad haben und somit auch für eine Anwendung im Bereich der Zahlsysteme optimal sind und auch die technischen Voraussetzungen mit sich bringen. Heutige mobile Geräte sind Internetempfangsbereit um Zahlungen auszulösen oder zu autorisieren oder mit anderen Empfängern ausgestattet (NFC-Chips). Der Großteil der Forschung richtet sich allerdings auf den Kunden und seine Gründe, mobile Zahlungssysteme anzunehmen oder abzulehnen. Dieser Entwicklung soll mit dieser Thesis entgegengewirkt werden, da sie sich mit den Unternehmen beschäftigt und damit, welche Anwendungsmöglichen mobile Zahlungssysteme noch bieten sollen. Die Forschung in dieser Arbeit hat ergeben, das Unternehmen mobile Zahlungssysteme für die weitere Kundenbindung nutzen wollen und die verwendete Applikation zu Werbezwecken sowohl als auch Lagerbestandskontrollen einsetzen wollen.
Die zukünftige Forschung in diesem Bereich sollte sich weiter auf diese Punkte und ebenfalls auf weitere Nutzungsabsichten konzentrieren, damit Unternehmen einen weiteren Mehrwert in dieser neuen Technologie sehen.
Numerous, if not all, companies are faced with the very same challenge: To train their employees and to qualify them regarding ever new topics. But whilst enterprises are already cooperating in other business areas for quite some time, they do not (yet) share training materials treating the same topical areas. This thesis approaches this issue and thereby takes the first step in developing research on cross-company Content Sharing. This means the sharing of training materials between businesses. More specifically, the paper examines the question how the success of such a cooperation can be measured, to which extent success is likely to be achieved and how it can be developed. The work’s basis is formed by the scientific knowledge on inter-organizational cooperations and on learning objects. Starting from this point in-depth literature analysis and expert interviews were carried out. This resulted in the creation of the Evaluation-Criteria Framework for Content Sharing Cooperations. This model consists of four categories that group together ten evaluation criteria, 33 sub-criteria and 76 examination
elements. Subsequently the model was applied to a collaboration between Robert Bosch GmbH and DEKRA S.E., aiming at the joint development of training documents. To examine this inter-organizational relation a case study research was carried out. For this end various qualitative (interview, participant observation) and quantitative (questionnaire, cost calculation) methods. Seven out of then criteria were identified as fulfilled. The saving of five working days’ time as well as participant’s satisfaction can be emphasized. An unambiguous statement regarding costs, however, cannot be made. Finally, identified problems suggest that a thorough definition of target groups and their needs and requirements are of utmost importance for content sharing cooperations. The same holds for establishing the role of a (ideally company-independent) coordinator. In conclusion it can be recognized, that the Evaluation-Criteria Framework constitutes a reality-tested model which is also suitable for future research; like, for example, additional case studies to confirm validity of the second insight gained in this paper: Sharing training contents seems to be a promising approach for companies operating within the
knowledge society.