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Course of studies
The goal of this thesis is to evaluate the impact the choice of registered cooperatives as legal form for start-ups can have on the success of crowdfunding campaigns regarding information asymmetry and agency costs. The theoretical analysis argues that due to the reduction of information asymmetry between founders and contributors, agency costs should be reduced,and success of their crowdfunding campaigns should be more likely. This result is confirmed with some caveats with the help of expert interviews. In conclusion, only companies that aim for additional benefits of registered cooperatives are eligible to be founded as registered cooperatives in order to decrease information asymmetry and increase chances of success in crowdfunding.
Throughout the paper, the different concepts are applied to the practical example of the founding process of a social start-up, the Zeitcafé Freiburg, which results in the recommendation of registered cooperatives as legal form and crowdfunding as one source of capital.
“Without data, you're just another person with an opinion.” (W. Edwards Deming)
The main objective of this thesis is to establish whether or not a quantitative forecasting method can be utilized by WAFIOS AG for the prediction of future revenues. If so, a data foundation for the forecasting calculations will be defined.
I conducted expert interviews with selected employees in the WAFIOS sales department and performed calculations to analyze the possible methods and indicators that WAFIOS might be able to use in their forecasting process.
The result of this work shows that forecasting the WAFIOS revenue, using a multiple regression analysis and indicators suggested by the sales department of WAFIOS, is not possible. However, during my research and analysis, other potential methods were discovered that might prove useful to WAFIOS and should therefore be examined more closely at a later time.
Diese Bachelorarbeit handelt von einem kollegialen Wissenstransfer-Programm, in welchem ein künftiger Expatriate sowie ein Repatriate ihr Wissen austauschen. Das zugrundeliegende Interesse dieser Bachelorarbeit liegt darin, zu erforschen, welche Elemente dieses neuartige Konzept beinhaltet und wie es in Unternehmen eingeführt werden kann. In der Unternehmenspraxis angewandt, stellt sich für die Unternehmensberatung Deloitte die Frage, ob die Rahmenbedingungen gegeben sind, ein solches Programm zu implementieren und welche Maßnahmen ergriffen werden müssen, um eine Integration in den Unternehmensalltag zu ermöglichen.
Durch eine Analyse der aktuellen Situation der Ex- und Repatriation wird der kollegiale Wissenstransfer mit dem Entsendungsprozess verknüpft. Anhand einer Literaturrecherche werden bestehende Methoden betrachtet und bewertet, sowie ausgewählt, welche für diesen neuartigen Ansatz am zielführendsten sind. Mithilfe von Experteninterviews mit der Global Mobility, Talent Mobility und Knowledge Management Abteilung sowie einem Expatriate des Beratungsunternehmens und zwei Haufe Akademie Mitarbeitern wird der erarbeitete Soll-Zustand der Rahmenbedingungen mit dem Ist-Zustand von Deloitte abgeglichen.
Das Ergebnis dieser Arbeit ist die Gestaltung eines ganzheitlichen, innerbetrieblichen und kollegialen Wissenstransfer-Programmes zwischen Repatriates und künftigen Expatriates durch die Auswahl der Begrifflichkeit und die Definition grundlegender Methoden, Zuständigkeiten, Phasen sowie Rahmenbedingungen. Das Resultat der Analyse zur Integration in dem Beratungsunternehmen lautet, dass vor einer Einführung des konzipierten Programmes zuvor Maßnahmen ergriffen werden müssen, um die Rahmenbedingungen zu optimieren oder das Konzept angepasst werden muss. Bei einem Fortbestehen des Status quo scheitert das Programm sowohl an institutionellen als auch individuellen Faktoren.
Vor dem Hintergrund der voranschreitenden Digitalisierung sind die Mitarbeitenden und ihr Wissen integral für die erfolgreiche Umsetzung einer digitalen Strategie in einem Unternehmen. Erschwerend kommt hinzu, dass im Zuge des Fachkräftemangels es insbesondere regionalen und ländlichen Unternehmen schwerfällt, talentierte Mitarbeitende einzustellen und langfristig zu binden. Die vorliegende Bachelorarbeit befasst sich mit dem ersten Schritt der Kompetenzbildung im Rahmen einer Führungskräfteentwicklung in der Firma Dunkermotoren GmbH: der Identifikation von Talenten. Ziel der Arbeit ist es, ein gesamtheitliches Konzept zur objektiven Talentidentifikation zu entwerfen, um die richtigen Talente anschließend in Entwicklungsprogrammen und Talentpools weiterzuführen. Hierzu wurden verschiedene Instrumente der Talentidentifikation analysiert und auf ihre Umsetzbarkeit in der Dunkermotoren GmbH geprüft. Basis der Analyse bildeten qualitative Interviews mit Führungskräften verschiedener Fachbereiche der Dunkermotoren GmbH sowie des Mutterkonzerns AMETEK, Inc.
Iraq offers the two extremes: It is extremely rich on everything from history, people, water, culture and natural resources, and it is extremely instable. Both factors offer the perfect working atmosphere for someone loving risk, challenging danger and wanting to change something on big scale. Having the comfort of living in Germany and writing my Thesis, it allowed me to analyze the following research question: “Is working in Iraq, despite the circumstances, possible?” The answer to this question cannot be black and white. It needs a 360 degree analysis including the political situation, the legal situation, the security situation and many other factors that influence “working in Iraq”.
This Bachelor Thesis therefore moves from broad to specific. First, Iraq is being split up and the specific parts are being described. This serves the intention to clarify how difficult the situation in Iraq is. Then, an outlook on the coming months is given according to my own opinion. Going from Iraq to Italy and back intensifies the view on what was done elsewhere to overcome the “postwar status” and tries to find parallels. Going from broad to specific, the example of a planned German Bakery Shop in Nasiriya allows measuring the ability to work in Iraq on a real example. Therefore, the a Business Plan was conducted. In order to understand if such Business Plan can be applied, interviews were conducted. The interviewees are Samer and Hadeel, a restaurant owner in Nasiriya and a lawyer in Baghdad and Amman (Jordan). 19 questions were asked, summing up the issues discussed in the Bachelor Thesis and giving a clear picture what someone has to deal with when working in Iraq. The result is that working in Iraq as a German graduate is possible.
Concluding, working anywhere around the world is possible as long as someone prepares sufficiently. Personally I decided against opening a German Bakery Shop in Iraq because of several reasons which have nothing to do with the possibility of working in Iraq or not.
The following bachelor thesis with the title “Accounting of financial instruments according to IFRS 9 with an analysis of first time adoption effects for companies at the DAX, MDAX and SDAX stock exchanges” is focusing on the theoretical basics of accounting for financial instruments according to the newly implemented IFRS 9 and delivers a comprehensive analysis of first time adoption effects for companies who are listed at the three major stock exchanges in Germany. Therefore, the first part of the thesis contains the theoretical guidelines around all IFRS and IAS standards which are connected to financial instruments as well as deep dive in the new accounting rules according to IFRS 9. The second part of the thesis comprises an empirical research with a defined analysis area of changes in equity, financial assets and KPI`s. The research took place for a sample of 92 companies and is based on the annual reports for the fiscal year 2018.
In general, the empirical research shows neither on index nor on field level a material impact on the analysed areas.
Die tiefgreifende digitale Transformation von Wirtschaft und Gesellschaft stellt Unternehmen und insbesondere deren Controlling vor Herausforderungen. Als Teillösung für den Umgang mit diesen Veränderungen wird in dieser Bachelorarbeit eine Anwendung von Predictive Analytics im Controlling untersucht. Die Anwendung wird geprüft, um zu bestimmen, in welchen Bereichen und unter welchen Bedingungen es durchführbar ist, um anschließend beurteilen zu können, ob das Verfahren praktisch anwendbar erscheint. Das Vorgehen beruht auf einer deduktiven Methode und soll durch logische Verknüpfung Rückschlüsse auf die gewünschten Elemente ermöglichen. Als Ergebnis dieser Arbeit wurde eindeutig festgestellt, dass das Verfahren im Controlling anwendbar ist und in den unter-suchten Bereichen deutlich effektivere Prozesse ermöglicht.
Nowadays, almost every country in the world classifies cannabis as illegal, nevertheless it is still the most consumed illicit substance in the world. Up until 2019, only two countries worldwide have legalized cannabis completely at national level. In more than 25 countries, cannabis has a partial legal and social accepted status.
While medicinal cannabis was legalized in Germany in 2017, recreational cannabis remains illegal in Germany as per today. The very conservative estimated market value for the German illegal cannabis market is approx. 2.3 billion Euros. Assuming that legalization of recreational cannabis will capitalize the entire or even a major part of the black market of cannabis, the German government would benefit from significant additional tax revenue.
From a political point of view, today there is still a vehement controversy about the legalization of cannabis in Germany. However, experts predict legalization of recreational cannabis in several European countries within the next three to ten years.
Under the assumption that cannabis will be legalized in Germany, sustainable business models were defined within the context of this assignment. As part of this exploratory study, two experts of the cannabis industry were interviewed. On the base of a qualitative content analysis as well as extensive research sustainable business models were defined and evaluated. As a result of the study, a comprehensive recommendation of action was developed.
The current master thesis makes an effort to investigate relationships between perceived service quality, membership satisfaction, and membership loyalty at “Gesellschaft für technische Kommunikation – tekom Deutschland e.V.”, applying adjusted SERVQUAL model. To attain the formulated objectives in scope of the current research, the “Satisfaction – Profit Chain” model is applied, consisting of “Attribute Performance”, represented by SERVQUAL service quality dimensions supposed to serve as antecedent of the second component of the chain “Membership Satisfaction”, and “Membership Loyalty” in order to investigate relations between these three. The findings of the study are supposed to serve as a basis for altering the existing CRM Strategy in order to eliminate current issues within the association, develop strategic marketing capabilities, and create value for members’ attraction and retention.
The signs of global warming are everywhere, ranging from highest record temperatures in cities to mega wildfires in the amazon. Heat is melting ice glaciers, contributing to floods and rising sea levels.
Transportation is one of the largest carbon-emitting sectors and it is difficult to meet the carbon reduction goals without a significant improvement in the change from Internal Combustion Engine (ICE) vehicles to Electric Vehicles (EVs). EVs are capable of reducing transport related emissions. However, the problem is that EVs on their own haven’t convinced consumers to make the switch and there is a role for policy makers to play.
This study seeks to provide recommendations to support policy makers to come up with measures that if adopted, could increase EV uptake in Singapore. A survey questionnaire has been conducted to discover and understand the factors which affects EV buying decision in Singapore in addition to literature review from past studies.
The main concerns of Singapore car drivers of EVs are that they are too expensive, lack of availability of public charging stations and long charging duration. An experimental component in the survey found that providing information on EVs could increase willingness to purchase an EV.
Analysis from other countries shows that successful governmental policies includes first and foremost, financial incentives to make the prices of EVs as competitive as similar ICE models. Other soft incentives were also implemented which acts as a complement at a later stage of adoption.
Recommendations for policy makers includes actions under the following: National goals/legislation/infrastructure, sales support and availability and quality of information which Singapore policy makers can consider to move towards a renewable and sustainable future.
In 2018 the EU General Data Protection Regulation came into effect. Personal data has been protected in the European Union than nowhere else in the world. At the same time, China has become the largest e-commerce market in the world, overtaking the US. Moreover, the Chinese e-Commerce market still has growth potential since only 60% of the country´s population has internet access.
The purpose of this thesis is to research the question of whether electronic commerce is powerful in China due to low levels of data protection. First of all, this thesis is examining the main principles of Chinese data protection in comparison to Germany as a country with high data protection standards. Secondly, this work investigates the importance of personal data in electronic commerce. Thirdly, it intends to explain the development of Chinese online business. In the end, the key learnings will be presented.
This research uses statistical evaluation, literature, and legislative review to get a theoretical understanding of the matter. It uses various forms of market insights to understand the industry, the consumer, and the role of the Chinese regime.
The findings indicate that there is a correlation between the degree of data regulation and the quality of promotion. Personal data are not the only one critical success factor for the establishment of e-commerce.
Dem Informationsaustausch zwischen verschiedenen Abteilungen, den Kunden und den Lieferanten sämtlicher Unternehmungen, ob gewerblicher oder gemeinnütziger Art, kommt heutzutage in Anbetracht der ständig fortschreitenden Digitalisierung der Industrie eine zentrale Rolle in der strategischen Planung der Unternehmensentwicklung zu. Es besteht ein wachsender Bedarf an nachvollziehbaren und transparenten Informationsprozessen, sodass vor allem im Projektmanagement eine Grundlage für die Planung, Umsetzung und Kontrolle der Projekte gegeben ist. In Anbetracht dieser Entwicklungen befasst sich diese Bachelor-Thesis mit der Prozessanalyse im Projektmanagement hinsichtlich der Optimierung der Abläufe durch den Einsatz entsprechender Informationssysteme. Nach einer detaillierten Analyse des IST-Zustands der Prozesse im Projektmanagement der betrachteten gemeinnützigen Stiftung ist es das Ziel dieser Abschlussarbeit, einen SOLL-Zustand der Prozesse zu entwerfen und darzustellen. Auf der Basis dieser Analyse wird mithilfe definierter Anforderungen erörtert, ob und in wie fern zwei betrachtete, auf dem Markt etablierte Produkte die Bedürfnisse der Stiftung erfüllen oder ob es sinnvoller ist eine selbst entwickelte Lösung für die Zielerreichung einzusetzen. Die Ergebnisse dieser Erörterungen ergaben, dass die Anforderungen der Stiftung fast vollständig durch die Anwendung PROGRANTA erfüllt werden können, wobei der Bedarf an spezifischen Programmierungen und zusätzlichen Konfigurationen den Ausgangspunkt zur Diskussion liefert, ob nicht doch eine In-House-Lösung der Medialine Enterprise IT Solutions GmbH vorzuziehen wäre.
The study investigated what is the generalist education in nursing, how Keppler-Stiftung Haus Raphael, Senior Citizens’ Centre will start the implementation of this training and how people can be well informed using social media to convince them for a career path in nursing. The study examined if the use of social media will increase the turnout of people for this education. This thesis also researched, if the use of this promotional medium can help change people’s negative impression about old people’s home, especially for its funny smells and that, senior citizens are not well taken care of there as expected. From the starting theoretical background consisting generalist education in nursing and the trends of social media were discussed in details. Based on the theoretical issued examined, the empirical research is established, collecting data from staff of old people’s homes in five provinces in Baden-Württemberg, Germany. Correlational analysis was used to test the sample on the two hypotheses. The positive correlation between social media campaign and the turnout for the generalist education in nursing was identified. The alternative hypothesis was supported because there was a significant relationship of independent variables to turnout of youths for generalist education in nursing
This bachelor thesis with the title Chatbots, Video Recruiting and Mobile Communication Channels: Würth Industrie Service in the field of tension between digital acquisition channels and the company philosophy ‘People are the center of attention’ deals with the implementation of digital personnel acquisition channels as well as with the conflict between digitalization and the focus on people. In particular, the communication between applicants and personnel acquisition is addressed.
Digitalization has been developing at a high speed and influences the entire working and living environment. This increasing process of change is also related to the job market and the communication process. Communication has changed in recent years and still does. Instead of the previous, purely functional exchange of information in text form, visual language is becoming increasingly important. Furthermore, the younger generation is used to speed and a quick reaction to messages through social media.
In addition to the change of traditional communication and the trend towards visual language, it must be concerned that human resources is still a people business. Digital processes can cause the actual focus on people to be lost.
Based on a qualitative research approach and the expert interview, three employees of Würth Industrie Service GmbH & Co KG and a service provider are interviewed about digital instruments and the risk of losing the focus on people through digital processes in personnel acquisition. With the help of the qualitative content analysis according to Mayring, it clearly shows how important personal contact with the applicant is in the selection process. Moreover, the personal fit of the candidate with the position and with the company can only be checked in a personal interview by HR Business Partner. Nevertheless, the introduction of a digital tool in the selection process for a pre-selection at Würth Industrie Service GmbH & Co. KG is important in order to relieve the HR Business Partners now and in the future when the number of incoming applications and hiring figures are increasing.
The recommendation to introduce video interviews rather than implementing WhatsApp and Chatbots at Würth Industrie Service GmbH at this point is based on the theoretical principles and the expert interviews.
Personal and professional development is a great incentive for many employees to apply for a job with a company. If this is lacking, however, it can also be a reason to look for a new employer. Now it can be assumed that personnel development looks different in every company. Given this diversity, how can you choose a company if you want to continue your education? How should one know how the personnel development in a company is regulated? One can divide company structure and culture into hierarchical, traditional, or agile, known as dynamic and adapting. Are there differences in their ways to develop their employees that could help applicants to know how their development will be in a company? The paper deals with the theoretical investigation of possible differences between the human resource development in agile and in hierarchical organisations, followed by partly-structured expert interviews with experts out of eight companies about how they manage their employee development and exchange of knowledge. They were categorized in agile and hierarchical according to some structural and cultural questions at the beginning.
The question of this paper is, if there are tendencies of the same kind of organization in terms of structure and culture, to also have the same approach of Human resource development. Further the study is conducted to find out if there are differences in the tendencies between hierarchical and agile organizations, as well as where they lie.
The results suggest that there are tendencies of the same kind of organization to have a similar approach to their human resource development. Differences could be found in terms of distribution of responsibility, frequency and content of feedback meetings and used methods for training and knowledge exchange. This is important for companies who want to compare and improve their approach and for people who want to apply to companies but want to know beforehand their responsibility for their training and how the process is going to be.
This thesis deals with the marketing of today and its benefits for companies and universities. The focus is on the recruitment of students at universities through the business platform LinkedIn. The tools offered by LinkedIn will be presented and the purpose for which they are beneficial will be determined. Surveys are used to clarify questions about the use of social networks for different activities. In addition, it will be worked out why students choose a university and how LinkedIn fosters this. These findings are then translated into marketing measures for the HFU Business School in Villingen-Schwenningen.
"Die Welt von morgen ändert sich [...]. Am Ende ist der persönliche, menschliche Kontakt entscheidend für ein internationales Geschäft.“-R. Metze
In einer von Krisen und Konflikten geprägten Welt, in der sich das Handlungsumfeld eines Unternehmens ständig verändert, steht gerade im Dienstleistungssektor nach wie vor der Mensch im Fokus. Zwischenmenschliche Kontakte und Humanressourcen stellen somit eine wichtige Grundlage für internationale Vorhaben dar. Diese sind jedoch nicht alleiniger Bestandteil einer erfolgreichen Internationalisierungsstrategie. Um darzustellen, welche weiteren Punkte in der Planung einer Internationalisierung berücksichtigt werden müssen, gibt die vorliegende Arbeit eine Übersicht über relevante strategische Vorgehensweisen in Bezug auf Internationalisierung und formuliert anschließend darauf aufbauende Handlungsempfehlungen für eine in der Zukunft liegende geographische Expansion für die Communardo Software GmbH. Daraus ergibt sich folgende dieser Arbeit zugrundeliegende dreiteilige Fragestellung: Welche strategischen Ansätze zur Umsetzung einer Internationalisierung gibt es, wie werden diese in der IT-Dienstleistungsbranche erfolgreich umgesetzt und welche Handlungsoptionen lassen sich daraus für die Communardo Software GmbH ableiten?
Die Beantwortung dieser Frage erfolgt mithilfe von acht qualitativen Experteninterviews, einer induktiv-qualitativen Inhaltsanalyse und einer Literaturrecherche. So können relevante Informationen zusammengetragen und sinnvolle, erfolgsversprechende Handlungsoptionen formuliert werden. Aufgrund der Dynamik des Handlungsfeldes und der Notwendigkeit einer intensiven Unternehmens- und Umweltanalyse, werden diese Handlungsoptionen in Form von drei Planungsschritten, innerhalb eines strategischen Vorbereitungsprozesses ausgearbeitet. So kann aufbauend auf diesen Planungsschritten unter Einbezug unternehmens- und situationsspezifischer Faktoren eine auf das Unternehmen angepasste Internationalisierungsstrategie konzipiert werden.
The challenges of telework for employees in German companies
Due to the development of modern technology and new communication devices, the world of working as it has been known in the past, has changed already during the last decade. Working remotely is a well-known strategy in order to create a more flexible and less time-consuming way of work. In the year of 2020 the business industry world-wide had to face a whole new challenge with the outbreak of the coronavirus. Within a short period of time, companies had to create a work environment that either guaran-teed a healthy and secure workspace within the company's premises or enabled the employees to work remotely. As of this change, the author of this thesis was wondering if, with all the positive aspects that this new form of work could grant, there would also be disadvantages or in this paper called, challenges that employees face in their new work environment.
In order to receive answers to this question, a theoretical literature research to gain a substantial background knowledge was done. As the given situation was a new experience, with no comparable situations like this before, the author decided to create a survey which should be distributed to employees in Germany in which the participants are able to rate their recent experiences when it comes to working from home or remotely.
The results of the survey have shown that there are some challenges which have to be kept in mind in order to create a fair and safe environment for every person who is working from home. The most outstanding negative aspect of telework, following the results of the survey, is the missing personal contact to co-workers and managers but also customers when working from home. Another important aspect is the lack of opportunities, to create a proper workspace at home which can guarantee a decent work atmosphere.
Another result of this survey was that more than half of the participants can imagine working remotely a lot more than in the past. The results of the survey have shown, that despite of technical difficulties and other challenges faced by the people when they work remotely, most people wish to integrate this form of work a lot more in their daily life in the future. The positive aspects of telework are more valuable for most of the participants than the negative aspects.
Aufgrund des Wandels der Automobilindustrie ist in der Zukunft mit einem erheblich geringeren Personalbedarf zu rechnen.
Daher ist es das Ziel dieser Arbeit, die Forschungsfragen zu beantworten, welche Personalfreisetzungsmaßnahmen es gibt und wie diese bereits von der AUDI AG Neckarsulm genutzt werden. Anhand dieser Maßnahmen wird aufgezeigt, welche der Optionen sich tatsächlich für einen langfristigen Personalabbau eignen.
Zudem wird im Rahmen des Vorruhestandsprogramms der AUDI AG eine empirische Studie durchgeführt. Diese erforscht die Beweggründe der Mitarbeiter, das Programm abzulehnen oder anzunehmen.
Zuletzt wird thematisiert, welche wertschätzenden Maßnahmen Audi bereits umsetzt und welche in der Zukunft noch implementiert werden könnten.
Vor dem Hintergrund, dass es für Unternehmen immer schwieriger wird, junge und qualifizierte Arbeitskräfte zu finden, setzte sich diese Arbeit das Ziel, eine externe Employer Branding Strategie für den Küchen- und Grillgeräte-Hersteller RÖSLE GmbH & Co. KG in Marktoberdorf zu entwickeln. Durch konkrete Handlungsempfehlungen soll die Arbeitgeberattraktivität bei der Generation Z im Allgäu erhöht werden. Mithilfe einer Online- Befragung wurde die Zielgruppe im Allgäu zu ihren Vorstellungen und Erwartungen an einen Arbeitgeber befragt. Es hat sich gezeigt, dass vor allem sozialen Aspekten wie Sicherheit sowie Familie und Freunden eine große Bedeutung zukommen. Im Gegensatz zu der digitalen Versiertheit der Generation Z präferiert sie persönliche Kontakte gegenüber Internetrecherchen zur Arbeitgeberwahl. Ausgehend von diesen Erkenntnissen und einer Unternehmens- und Wettbewerbsanalyse konnte ein Arbeitgeberversprechen sowie Empfehlungen für die Umsetzung und Kommunikation abgeleitet werden.
Die OKR Zielsetzungsmethode wurde von Andy Grove als Weiterentwicklung der Methode „Management by Objectives“ von Peter Drucker entwickelt mit dem Ziel ein System zu schaffen, welches Outputs wertschätzt und hervorhebt. Mit der OKR Methode sollen klare, ambitionierte und transparente Ziele formuliert und erreicht werden.
In dieser Bachelorarbeit soll untersucht werden, ob die OKR Zielsetzungsmethode, wenn sie gezielt eingesetzt wird, als Garantie für Unternehmenserfolg gesehen werden kann. Dafür wird zunächst die OKR Methode genauer betrachtet sowie eine Analyse durchgeführt, um die Faktoren herausarbeiten, welche zu Unternehmenserfolg führen. In einer finalen kritischen Betrachtung sollen dann diese beiden Teile zusammengeführt werden um zu einer abschließenden Beantwortung der Forschungsfrage „Verhilft die OKR Methode einem Unternehmen zu größerem Erfolg?“ zu führen.
Job contentment, interpersonal relationships at work, quality of life – for a long time, these aspects were not given importance in an organizational context. Companies were considered rational units, and emotional aspects were neglected. Where people are recognized as an increasingly important resource in a company, emotions play a significant role. In the course of this, the interest in emotional intelligence in the workplace emerged. Especially in the field of leadership, emotional intelligence is now being given more and more attention and has proven to be a cause for numerous positive effects. Due to the limited research on this relation, this thesis aims to find out if and how emotional intelligence in leadership influences employee job satisfaction, specifically in a Danish organization. After outlining the foundations of emotional intelligence in leadership, job satisfaction, and Danish business culture, the empirical research focuses on employee interviews and an evaluation of the emotional intelligence of two managers. Specific focus is put on the employees' perception of their job satisfaction and their assessment of the importance of emotionally intelligent leadership. The results show the importance of emotionally intelligent behavior, and recommendations regarding the implementation of emotional intelligence to overcome workplace challenges are given.
Digital Transformation is gradually changing the ways of operating the business. With the advancements and innovations in technology and changing customer preferences, it is essential to adapt to these changes. Digital transformation has the capability to impact nearly every line of business but one of the most significant impact is on Customer Experience. Embracing new technology and processes provides opportunity to create better experience for customers by focussing on automation, self-service, value, quality, customer expectations etc. Advanced systems or solutions that fulfil these requirements can be incorporated in the technology and process landscape of an organization who is supporting customers. This thesis aims at conceptually integrating the Customer Service and Retail Store Support processes at HUGO BOSS into the new Enterprise Service Management (ESM) tool which will in turn drive the digital transformation at HUGO BOSS. Moreover, the purpose of the study is to provide a recommendation if the new ESM tool can replace the existing Retail & Customer Care ticketing tool, thus enabling the Retail & Customer Care team and their respective processes to be fully onboarded and implemented in future into the new tool. This thesis is a qualitative research. At first, qualitative data about the existing ticketing tools used to provide customer service and retail store support is gathered through secondary data collection methods. Secondly, in-depth semi structured interviews with nine respondents from Retail & Customer Care team and IT Support teams were conducted to collect their feedback and analyse the benefits and drawbacks of these tools. Next, the thesis introduces the new ESM tool followed by its evaluation using Fit-Gap Analysis method. Further, the thesis includes the concept of ideal customer service and retail store support processes to be supported by the new tool using process flowcharts. In conclusion, the results of the thesis are presented based on which a future recommendation is provided.
During the last years, an increasing number of organisations has tended to favour the utilisation of collaboration software to support organisational processes and their employees in their daily work. Even though most of the software products are sold in a standardised manner, they offer a great variety in terms of their functionalities. Consequently, a company is likely to find a software solution which suits its distinct requirements which themselves originate from technological, market and social changes and prevailing VUCA conditions. Hence, a company is forced to regularly adapt its internal processes and structures to maintain competitive in the business as well as the labour market.
Utilising a collaboration software represents a promising opportunity for a company to introduce solutions for real time communication, social networks or shared information bases which are already used commonly in people’s private lives to the professional environment as well. Thereby they allow associates to transcend geographical and temporal distances while facilitating fast interaction, increasing productivity and providing for new opportunities for collaboration in both, regular work routines and exceptional situations.
The corporate implementation of such a software can be realised by building on formal project planning principles. This project management-driven approach tends to concentrate on preparing the steps required to ensure a successful deployment from a technical perspective. The effectiveness of the implementation, however, is mainly determined by employees’ reaction to the new software: Their level of acceptance and the incorporation of the software’s functionalities into their daily business routines finally influences to which degree an organisation can exploit and experience the desired benefits.
Aiming towards positively shaping users’ perceptions and the software’s usage, the critical success factors for software implementations are reviewed. Given that most of them are directly related to the people affected by the implementation, underlines the importance of interpreting the implementation of a collaboration software as an organisational change. By analysing the change process in theory and considering the employees’ behaviours for the subsequent conceptualisation of an implementation strategy, a user-centred approach can be further promoted.
The theoretical insights obtained from the scientific research on collaboration software implementations and the related organisational change process are then applied to a business case which deals with the implementation of the collaboration software product Office 365 at TTS Tooltechnic Systems AG & Co. KG.
After presenting the derived implementation structure, it can be concluded that so far, the identified critical success factors were verified by the case study. Moreover, the user-centred approach which focusses on guiding employees through the change process and ensuring a smooth transition in general produced positive results.
Nevertheless, it can be observed that an adequate project planning and timing remains indispensable. The final evaluation of the implementation’s success cannot be performed yet, since the implementation at the company has just recently started, but it becomes clear that it will likely be influenced much by the ongoing required cultural change within the company.
This thesis examines the culture concerning the Celebrity-Endorsed Advertisements in Luxury Brands. Culture and its value have an impact on the effectiveness of the advertisement. Culture can also impact celebrity endorsement as a celebrity can be seen differently according to the cultural pattern. Luxury is also seen differently according to the cultural values, and brand can have an impact on the value of the luxury. Since the advertisement is a very crucial tool for marketing strategies, commercials should be made according to the values of the culture to increase its effectiveness. Culture is a group phenomenon, and it influences the behavior of an individual which impacts the brand and product. Culture creates a lifestyle and new markets; it also allows market adaptation according to the local taste. Culture helps us to understand the changing attitude of the market towards a product or service. Culture plays a role in the perception of the product and advertisement as people from a different country will perceive and interpret things differently according to their culture and experience.
This thesis addresses various diverse questions related to the culture regarding celebrity-endorsed advertisements in luxury brands. The foremost question which addressed is; the culture impact on the customer's perception of the brand image for celebrity-endorsed advertisements as to luxury brands. This thesis is based on the Qualitative research method, including descriptive case study-based research with observations, following an inductive approach to generate a theory, model, and explanation by analyzing the data to finding patterns. This thesis follows the research task based on theory and applying research models to new situations, explaining phenomena, and analyzing the relationships. The information and data for the research are taken from the online & social media platforms YouTube, Facebook, Instagram, and Twitter are used for TV commercials. The data is analyzed through observation by checking the advertisement like and dislike on the online platform. How often they are comment and what kinds of statements are used for an advertisement. Afterwards, the data is analyzed according to the culture models. The findings of this thesis answer and highlight the challenges along with the research questions. The study helps us to understand what culture is and how to target the market more effectively. It explains the importance of the brand and the value of the luxury associated with it. This thesis helps us to understand the impact of the celebrity in the advertainments and how to use them effectively. It also helps us to understand consumer behavior and the perception of the product value. This thesis highlights the fact that what can be seen offensive in the advertisement by a different culture and its impacts on the brand image.
This bachelor thesis is written in cooperation with the ZF Friedrichshafen AG, a global player in the automotive supplier industry. It deals with the change in live-communication that will occur during the next years and therefore especially with the change in trade fairs and events as this are the two most important live-communication formats. In live-communication there are major trends which will become more important in the future. This thesis will not only look at the trend of the digitalization but also in particular on the trend of sustainability in live-communication. To take a deeper look on the changes a short survey was conducted to see how companies in the trade fair sector implement sustainability and how relevant digital livecommunication formats are or will become. It is important to know which measures need to be considered when talking about sustainability in live-communication and whether digital formats have the potential to replace the traditional ones in the future. Therefore, you need to look on the pros and cons of a digital event in comparison to a classical real one.
Veränderungen sind in Projekten allgegenwärtig. Kaum ein Projekt erreicht seine Ziele ohne zwischenzeitliche Anpassungen. Durch die Globalisierung sind Projektteams heutzutage zunehmend interkulturell aufgestellt. Aus diesem Grund ist es das Ziel dieser Abschlussarbeit Maßnahmen aufzuzeigen, durch die die Kommunikation von Veränderungen in einem Projekt mit interkulturellem Projekthintergrund der DB Energie GmbH optimiert werden kann. Dazu wurden die folgenden Forschungsfragen gestellt: Inwieweit haben kulturelle Unterschiede innerhalb eines Projektteams Einfluss auf die Veränderungskommunikation? und Welche Kommunikationskanäle und Maßnahmen können dazu beitragen die Kommunikation im Change Management Prozess zu verbessern? Um die Forschungsfragen zu beantworten, sind Interviews geführt und eine Online-Umfrage im Projekt durchgeführt worden, die sich an die Mitarbeiter in dem betrachteten Projekt der DB Energie GmbH richtete. Die Ergebnisse der Interviews haben gezeigt, dass der kulturelle Hintergrund von Projektmitarbeitern kaum einen Einfluss auf die Wahrnehmung sowie das Verständnis von kommunizierten Veränderungen hat, da die Experten sich der deutschen Kultur angepasst haben. Es ist also nicht notwendig, in Bezug auf die Kommunikation im Hinblick auf den kulturellen Hintergrund unterschiedlich zu verfahren. Die Antworten auf dem Fragebogen zeigen, dass die Sprache keinen Einfluss auf das Verständnis der Veränderung hat, dennoch sollte darüber nachgedacht werden, zweisprachig zu kommunizieren. Bezogen auf den Kommunikationskanal eigenen sich besonders E-Mails oder auch E-Mails in Verbindung mit dem einmal monatlich stattfindenden Floorbriefings. Wer die Veränderung kommuniziert ist zweitrangig. Zudem wird deutlich, dass Diskussionen und Nachfragen des Kommunikators bezogen auf das Verständnis der kommunizierten Veränderungen helfen.
Global warming threatens our climate. The planet we know today will deteriorate seriously if nothing changes. The massive consumption of textiles makes the fashion industry as the second leading global polluter after the oil industry. The rise in population increases demand and therefore, also production, which in turn leads to harmful environmental impacts. The global consumers have become increasingly concerned and aware of the importance of sustainability. Due to rising awareness of customers regarding the environment, green marketing strategies have become an important topic. Therefore, a huge number of companies are “greening” their marketing mix. Environmental concern and knowledge of consumers are growing but there is still contradicting behavior of consumers regarding environmentally friendly products. The purpose of this study is to examine the influence of green marketing practices and environmental behavior factors on consumer buying behavior taking the fashion industry as an example. This thesis depends on theoretical findings of green marketing and environmental behavior factors in general and on the fashion industry. The practical part consists of a self-conducted survey were the impact of the above-mentioned determinants were examined on the example of eco-friendly fashion. Conclusions that can be drawn from the study were that even though consumers know about the negative impact of the fashion industry and they are concerned about the environment it does not translate into their behavior, since there are other factors which influence consumers decision more heavily when purchasing fashion items.
Die Volkshochschulen befinden sich im Zentrum des Weiterbildungslandschafts und sind fast in jedem kleinen Ort zu finden. Sie verfügen über ein reiches Angebot und erfüllen den politischen Auftrag des Staats. Der Lockdown im März-Mai 2020 hat die Arbeit der Volkshochschulen in vielen Aspekten beeinflusst. Die totale Schulschließung wegen der Corona-Epidemie hat aktuelle Probleme der VHS hervorgehoben. Dazu fehlende Analyse der Zufriedenheit und Wahrnehmung der Teilnehmer über die VHS-Angebote, Schwierigkeiten bei der Digitalisierung des Lernprozesses, mangelhafte Medienkompetenzen von einigen Dozenten und Kursteilnehmern usw.
In der vorliegenden Arbeit wird das VHS-Portfolio, Teilnehmerbereitschaft zum Online Learning, Teilnehmerzufriedenheit und Bewusstsein über die VHS-Angebote vor dem Hintergrund der Corona-Epidemie kritisch untersucht. Die Arbeit enthält auch eine SWOT-Analyse und die Analyse einiger VHS-Wettbewerber. Ein dreiwöchiges Experiment mit der Lerngruppe und seine Ergebnisse wurden beschrieben und interpretiert.
Despite the fact, that women’s underrepresentation in finance is tried to be encountered by legal regulations, little research has been conducted on why most women still decide to not pursue a career in finance. Thus, finance currently remains to be a male-dominating sector. However, which potential consequences homogeneous versus heterogenous groups in finance have on the success of financial decision-making results in companies in the long term is still little studied. According to this research gap, this thesis sets out to research the cause of gender imbalance as well as the impact of the perception of gender differences in finance from a neuroscientific perspective.
First, it is examined whether distinct biological factors in men and women lead to different interests, skills, and abilities that explain a superior natural suitability to perform in finance. Further, it is discussed how the brain processes financial decisions and which internal- as well as external factors impact decision-making. This will be set in context with major findings from psychologist Iain McGilchrist and his hemispheres-approach, and Daniel Kahnemann and his dual-process theory. Further, it is investigated how particularly women respond to stereotype-threat, applying the latest theories by neuroscientist Gina Rippon, and how this influences women’s ability to perform in the financial sector. According to this, it is explained how deep-rooted gender roles, stereotyping and unconscious biases lead to self-fulfilling prophecies in performance, and thus, restrain the advancement of gender diversity in finance. Finally, it is researched in what way homogenous groups in finance are susceptible to overconfidence and groupthink and to what extend enhancing gender diversity can improve financial decision-making. According to this, neuroscientific strategies that counteract unconscious biases and irrational decision-making in finance are discussed.
Transforming a face-to-face (F2F) medical congress into a virtual experience without losing the added value of the offline event is the challenge many associations and event organizers face in 2020.
Background: The unexpected COVID-19 outbreak has made face-to-face congresses impossible in Q2 of 2020. In order to continue medical education, virtual congresses are organized.
Objectives: The aim of this thesis is to determine the advantages of a virtual congress format and illustrate a way to effectively organize a virtual congress. Moreover, the thesis aims to analyze the performance of the digital experience platform (DXP) created by MCI the Netherlands, taking into consideration different stakeholders’ needs and its future opportunities.
Methods: This bachelor thesis is based on the available literature as well as data from the company MCI the Netherlands and quality interviews were conducted with
10 industry experts.
Results: The digital experience platform can increase registration numbers and share the content with more people worldwide like never before. With the easy accessibility, the DXP offers the possibility to increase audience reach. By offering a long-term learning opportunity the platform enhances the user experience of the delegates. Valuable data insight can be retrieved through the platform and shared with various stakeholders. Evaluating the advantages of virtual congresses, it can be said that virtual congresses will be the future of the event industry, however they will not replace face-to-face congresses but can be seen as an additional learning possibility.
Conclusion: With the digital experience platform MCI the Netherlands was able to successfully transform their internal digital capabilities into a future-proof innovative client solution. MCI is the first company in the European market who offered a virtual experience for more than 10.000 participants and strengthened their position as one of the market leaders.
The management of the company Brasch Feinkost is striving for a digital process, which is particularly necessary and examined in incoming goods.
The change from analog to digital processes cannot be implemented without further planning in advance, which is why a concept must be developed that includes different steps. The introduction of warehouse management software in particular requires basic steps that are part of a clear concept. The representation of the actual processes in the incoming goods department at Brasch Feinkost are not only necessary for a specification sheet, but should also show comparisons between analog and digital processes by creating the target processes. With the identified weaknesses and approaches for improvement, the necessity of the digital way of working is shown by means of different analyzes and external benchmarking. The market research is ultimately intended to find a suitable provider of digitally supporting software based on the specified optional and mandatory requirements.
Many companies, especially in the United States, use share buybacks as part of their distribution policy to increase shareholder value. Even though share buybacks send a positive signal to the capital market participants often leading to higher stock prices, they are not always advantageous for investors. Little is known about share buybacks in the covid-19 pandemic 2020. This scientific paper aims to critically examine share buybacks concerning the current crisis by applying a benchmarking process to the performance of companies with huge share buyback programs. Moreover, experts in the field of study analyze the reasons for the performance and give an outlook as part of two further research questions. Using the S&P 500 as a benchmark, the analysis shows that these companies significantly underperformed during the crisis. According to the experts, capital-intensive, cyclical value stocks with low multiples and high debt have repurchased massive amounts in the past, leading to failure in investing in the business model's future viability and thus of the company. The crisis highlighted the weaknesses of share buybacks, which could lead to fundamental changes in the future. This research's findings are useful for investors who want to make more rational and differentiated investment decisions concerning share buybacks, as part of their due diligence process, during the next crisis.
Das Ziel der Bachelorarbeit ist es, den Prozess der Liquiditätsplanung in dem Unternehmen Audi Brussels S.A./N.V. zu verbessern. Dabei soll eine transparentere, genauere, automatisierte und flexiblerer Planung entstehen. Zunächst wurde der aktuelle Planungsprozess genau untersucht und auf Schwachstellen und Problemfelder analysiert. Daraus wurden Handlungsoptionen für Audi Brüssel abgeleitet. Diese wurden in lang-, mittel- und kurzfristige Lösungen eingeteilt. Die langfristigen Verbesserungenmöglichkeiten beschäftigen sich mit der Einführung von voll integrierten Software-Lösungen in Form von Datenanalyse-Plattformen. Die mittelfristigen Handlungsalternativen umfassen speziell angefertigte SAP-Berichte, durch die mehr Zahlungsströme frühzeitig erfasst werden können. Die kurzfristigen Optionen beinhalten die Überarbeitung der Excel-Grundlage der Planung. Wichtiger Bestandteil ist dabei die Erstellung eines Excel-Tools, das eine Übersicht über die verschiedenen Planungsebenen und deren Verlinkungen bietet und dazu eine flexiblere sowie schnellere Erstellung der Planung ermöglicht. Zudem wird eine rollierende Monatsplanung eingeführt.
This paper includes a brief summary of the theoretical background on onboarding and links the findings to modern trends. To answer the questions about expectations and needs of young employees survey results of a study conducted with over 400 participants between the ages of 18 and 27 will be evaluated. The results show that onboarding practices are highly expected by young adults and that integration is of very high importance for the age group. According to the survey results, onboarding programs can also help organizations improve their attractiveness as an employer. Furthermore, the open-ended questions of the survey provide detailed information on which specific measures should be included in an onboarding process. With the use of theoretical knowledge, the findings from the survey and results of a survey with department heads of the company, an onboarding process for Bürstner GmbH & Co.KG was developed. The plan includes specific steps from before the first working day, to the first weeks in the company until the end of the probationary period. Measures include a new employee profile, an initial training plan, a learning management system based online course and more. Through a transferability check of the process, it is concluded that many aspects can be transferred to other organizations; subject to adaptions. In the future further studies and employee feedback examining the onboarding measures, will have to be carried out to evaluate the effectiveness of the developed onboarding process and provide more insight into current trends.
Adding evidence of the effects of treatments into relevant Wikipedia pages: a randomised trial
(2020)
Requirements of Health Data Management Systems for Biomedical Care and Research: Scoping Review
(2020)
Funding is the key to success for a start-up. Since start-ups are often operating in innovative industries, they rarely receive loans from traditional debt lenders such as banks. However, start-ups do have the option of acquiring money for company growth through equity financing. One possibility for this is venture capital. In this scope, Germany is significantly behind the United States of America due to various aspects. This problem shows the relevance of the topic and justifies the critical examination of this subject. This work aims to analyze the German venture capital market, its development over the last 20 years, its advantages on the one hand and its disadvantages on the other hand as well as its future perspectives. Beyond that, the differences between the German and the American venture capital market and its success factors are presented. To answer all research questions, a broad literature review in combi-nation with several conducted expert interviews, which are evaluated on the principle of the qualitative content analysis according to Mayring, is applied. The results of the analysis indicate that there are mainly three fields that are crucial for a successful venture capital market: Political actions, attitudes of the society, and the economic situation. Within these fields, some aspects of Germany are considered worse than in the U.S. In the United States of America politics often intervenes to create better conditions for investments via venture capital. Besides, the risk affinity of society in the U.S. is a major advantage compared to the risk-averse society in Germany. This is complemented by a pronounced start-up mentality in the U.S. and the positive attitude of society towards the failure of a new start-up. In Germany, the opposite can be found in both aspects. Nevertheless, the German venture capital market has developed positively in recent years and has some advantages, such as a wide range of government grants for start-ups and the opportunity for investors to earn high returns on the initial investment. All experts that were interviewed are very confident that venture capital in Germany will continue to develop positively. They identified the reasons for this evolution in an increasing number of start-ups and better skills among the founders, which increases a start-ups' chances of success. For this reason, the experts forecast rising yield expectations, as well as an increasing number of venture capital providers, and venture capital takers. This research also indicates that the volumes of venture capital funds will rise, and the COVID-19-pandemic will accelerate the development of venture capital in Germany. The results of the research clearly show that despite some weaknesses, the German venture capital market has been on a good path for several years, and that there is a high probability that the growth will continue in the future.
Microfinance and The Empowerment of Women "A self-sustainable approach towards gender equality"
(2020)
Women have always been a victim of injustice, inequality, and the domination of men all over the world and still today, women are being deprived of developmental, financial or educational opportunities.
The empowerment of women is one of the most challenging goals the world is trying to achieve in terms of development.
The goal of this thesis is to give an overview of the role of microfinance in the empowerment of women, discover whether microfinance is a self-sustainable approach towards gender equality and examine how microfinance institutions are able to provide financial services to people, who are defined as unbankable by commercial banks.
Therefore, the business concepts of microfinance institutions, as well as their impacts on borrowers, especially women, are analyzed by taking a qualitative secondary data approach.
The results show that MFIs can successfully substitute financially valuable collateral by issuing loans to interdependent borrowing groups.
Furthermore, microfinance shows significant positive impacts on the financial and non-financial empowerment of women, although they are facing tough challenges to get access to women in patriarchal structures, targeting the poorest of the poor and still remain self-sustainable.
Successful examples, such as the Grameen Bank in Bangladesh show the possibilities of microfinance.
However, further research has to be conducted regarding the customer base of successful MFIs, that do not have to rely on external financial aid.
Analyzing the customer base can verify that those MFIs are not just successful because their target group shifted to wealthier borrowers, demanding higher loan amounts. Though customer data is confidential and therefore challenging to access.
The object of the present master thesis is to understand the environment of the sales channel of Global Projects, its opportunities and challenges for Hansgrohe SE in order to clearly formulate a practicable, medium-term strategy for the period of 2020-2023 for the referred sales channel. A mixed method approach was used in this thesis, using both quantitative and qualitative methods. Raw data such as the channel’s net sales during 2016-2019 were observed from the internal sales system in order to understand the relevance in the past of the different business segments within the sales channel of Global Projects. Also, different external sources such as databases and reports from different consulting firms and international institutions were analyzed in order to determine the sales potential of the different business segments for the period of 2020-2023. A PEST analysis was conducted in order to identify the changes and effects of the external macroenvironment on the company’s strategic position. And finally, a competitor analysis was also conducted in order to identify the strengths and weaknesses of the company’s main competitors and the areas where the company should aim to improve. All previous research and analysis was complemented with expert interviews that were conducted with experts from ten different subsidiaries of the company who are in charge or involved in the sales channel of Global Projects in their respective regions, who helped defining the sales potential of the existing business segments and relevance of new segments that should be considered in order to develop the channel’s strategy. The result of the study suggested that the residential segment will represent the biggest sales potential for the channel followed by the hospitality segment. While there are other segments such as marine, retirement homes and bathroom pods & modular buildings which are expected to gain relevance in the future in some specific regions. As result of all research and analysis conducted throughout this thesis, the strategy and plan for the sales channel of Global Projects for the period of 2020-2023 was designed in line with the company’s strategic position.
The goal of this bachelor thesis is to investigate the role of self-disclosure in a Thai-German team. In-depth interviews with Thai employees and former German interns of a German automotive supplier based in Bangkok were conducted. To link the phenomenon of self-disclosure with intercultural management, German and Thai culture standards represent the base to discuss tendencies in the behavior of Germans and Thais.
The results demonstrate that general topics predominated over private subjects at the early stage of the relationship between the interviewees and their team members. Throughout the relationship, topical depth and breadth increased although the share
of positive topics outweighed. Both the Thais and Germans displayed a great willingness to share general and personal aspects which has led to the deepening of the relationship and the building of trust. The in-group/out-group effect was recognized as the interviewees preferred an in-group recipient for specific issues to be talked about.
Communicating in English did not significantly impact the amount of information revealed. The study emphasizes the role of self-disclosure for initiating, sustaining and enhancing a relationship between Thai and German co-workers.
All the companies need to plan and budget for future. For planning they need sale forecasting so that accordingly they can manage their supply chain efficiently. Companies do have historical data which can be used for forecasting sale. However, the accuracy of the predictive model depends on the quality of data which is being fed to the model. Poor data quality may result in poor forecasting. Hence, there is need to work on data quality management and to formulate some generic approach for ensuring data quality. Besides, it is also required to detect abnormal sale from the past data, get the reason for those abnormal sale records and remove them from the data. Subsequently, cleaned data can be used to work on predictive modelling which will forecast sales with the most likelihood of near to accurate results. These historical data can be analyzed as a time series data by using as simple time series analysis as ARIMA or by using complicated neural network. Evaluation of these predictive models will help in making a decision of selecting a best fitted model for future forecasting. The thesis aims to work on data quality management of raw data and then analyze time series data to determine predictive model for forecasting. Besides, thesis also aims to understand how data is collected and how organization performs sales processes. This would not only facilitate in finding and bridging the gaps in the business processes but also in preparing the organization for the state-of-the-art technologies to enhance their business for future.
Life insurance penetration rate in Malaysia has been stagnant in the past few years although a few InsurTech companies set up in Malaysia recently. Prior researches on InsurTech fail to clarify the gap of the target customers’ and the insurance experts’ opinions on how to enhance the customer experience in online life insurance with the help of Artificial Intelligence (AI). To address this, a model is recommended based on the literature review on similar articles and survey results conducted on both target customers and insurance experts. The recommended model has four main components: official website by InsurTech companies collaborated with traditional life insurers, customer support, customer service and customer engagement.
Since its foundation in 1992, the English Premier League has been characterized by huge inflationary leaps in broadcasting rights fees and a steady increase in transfer expenditures of the twenty member clubs of the league.
By becoming a global brand with billions of people watching the live matches on TV, the Premier League has proven its status as the most successful sports league worldwide.
However, after analyzing the new broadcasting deal which will last until the year 2022 and the transfer fees spent during the last three seasons, the domestic TV market growth, as well as the increase in the average transfer fee spent by the Premier League clubs are very likely to reach their saturation level fairly soon.
While the new domestic TV deal results in less revenue for the clubs compared to the previous deal from 2016-2019, the value for the Premier League´s overseas broadcasting rights for 2019-2022 has risen by 35% given an increase in the number of games being sold for broadcast (Wigmore 2019).
In order words, the overseas broadcasting rights revenues will be the driving force in the future of the Premier League, as there is still a huge potential for the league to gain more money and therefore balance the loss from its saturated domestic TV market (Robinson und Clegg 2019).
Despite the good prospects of increasing international revenues, there is some criticism regarding the new business model. The new overseas-rights formula includes higher revenues for the Big Six of the Premier League, leading to an even greater injustice among the twenty member clubs.
It remains interesting to follow, if the Premier League will become an even stronger and more successful entity by the increase in international rights fees or if the increasing injustice will lead to a breakaway of the Big Six clubs from the poorer, smaller and less popular teams comparable to the situation in 1992, before the foundation of the Premier League.
The sustainability consciousness of the German population has been continuously increasing throughout the past years. After the financial crisis in 2008/9 the establishment of social banks has brought a new alternative to conventional banks: While conventional banks exclusively focus on financing profit-maximizing projects, social banks set a focus on the sustainability of their projects. As the number of German households owning one or more smartphones, a prerequisite for using mobile banking options, has also increased over the past years, these developments made it possible for social mobile banks to appear in the banking sector and offer an alternative to conventional banks. This bachelor thesis intends to capture the knowledge and acceptance of social mobile banking among students enrolled in German universities. Through an online survey, relevant data was collected and offers an insight into the topic. While social mobile banking is unknown to most of the participants, the acceptance of this way of banking, nevertheless, is moderate to high, with 62.6% of the participants showing a high acceptance level for social mobile banking.