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The topic of traditional fashion retailers fighting for their position against growing e-commerce suppliers has been omnipresent in recent years. Therefore, it is important to understand what possibilities modern technology and innovation has to offer, and how these innovative technologies can be leveraged to achieve traditional brick-and-mortar-retailer’s goal of staying relevant and competitive.
The objective of this thesis is to examine and compare the effectiveness of different in-store digitalization concepts and technologies in retail organisations, analyzing different challenges such as the practical implementation in stores, customer adoption and acceptance factors in context of socio-demographic, and measuring the success of the concepts. Also, the current situation will be explored to see what is already being done today and where there is more potential using different approaches and technologies. For this purpose, a variety of studies, papers and other literature will be analyzed and put into context with the research topic.
Concluding the thesis, we find that all technologies and its practical applications affect relevant variables in different models such as TAM, the convenience/social presence model, and the customer decision-making process. Besides that, the socio-demographic variables geography, age and gender all influence adoption and readiness towards technology to a certain extent. Finally, we give examples on how the technologies can influence classic fashion retail KPIs.
Purchasing products form the online-shops has become part of the daily live and more and more traditional shops shift their business to the e-commerce, which leads to a growing global competition among online traders. This clarifies the necessary differentiation of the online-shop to survive or improve the success. Making use of the expertise of Neuromarketing when it comes to the design and usability can represent a promising solution for it. Neuromarketing is based on the unconsciously perception through all senses and because of that, the emotional binding of customers to the product or brand. Its implementation on online-shops could be difficult due to the limited possibilities of perception, compared to traditional stores. The use of new technologies, such as those which enable to enter in virtual spaces, could expand the possibilities of perception and improve the use of Neuromarketing. This investigation, based on actual literature, should ideally represent an incentive and a groundwork for further research. The aim is to discover if it is possible to use virtual reality on onlineshops and by using it, if it represents an improvement for the implementation of Neuromarketing. Therefore, the investigation gives an overview about the theory behind Neuromarketing, to justify its use for the differentiation of online-shops. A description of the e-commerce helps to identify current errors of the design and usability and to define the borders, which inhibit the optimal implementation of Neuromarketing. A closer look of the technologies of virtual reality allows to find out if it can be considered as a solution. The improvement of online-shops by offering virtual spaces could represent a big potential to differentiate in the e-commerce. But due to the non-proliferation of the necessary devices and by that, the missing access to virtual spaces for customers, it actually would not fulfil its purpose. In the future, by the advance of the devices and the assumption that virtual reality will be part of everyday life, it could represent an optimal solution. This depends also from health and ethical aspects accompanied with the use of the mentioned technologies, which has been examined as well as part of this investigation. The answer to it by further investigation and by the observation of the development of virtual reality could be of great importance for the field of online marketing