Refine
Year of publication
Document type
- Report (60) (remove)
Language
- English (60) (remove)
Keywords
- Scenario planning (5)
- Digital transformation (4)
- Germany (4)
- Technology services (4)
- Digitale Transformation (3)
- Digital Transformation (2)
- Frugal innovation (2)
- Online-Ressource (2)
- Service management (2)
- 2030 (1)
Course of studies
Keysight Technologies, a provider of electronic design and test solutions, has realized an extraordinarily successful services transformation.
In this paper, we describe the extraordinarily successful digital and service transformation journey of Keysight. Within five years, Keysight doubled its services revenues and increased the service margin by 19.5%.
Crucial for this success was the "value capture strategy" with strategic alignment, meeting customers' needs with bundled solutions of products, software, and services.
In this report Prof. Harald Kopp discusses the impact of the acceleration of digital transformation for industrial equipment manufacturers.
Most industrial equipment companies have an underperforming services business and have the opportunity to grow services revenue share and the service margin simultaneously.
With this annual paper, Harald Kopp
- identifies the key trends that are impacting industrial equipment companies.
- describes the top business challenges being created by these industry trends.
- identifies the digital business shift, the new goals for digital transformation, and the digital customer experience.
For all hardware companies, telemetry is the key to growing services profitably with digitally-enabled services and optimizing the total cost to serve.
Yet, the TSIA Field Services Benchmark data also shows that building this foundation remains difficult. The key to providing telemetry at scale is to understand and communicate the value of telemetry in two ways—internally, to get the resources to drive it, and externally to customers, to convince them to adopt and consume the telemetry offers that will drive their business outcomes.
In this paper, Harald Kopp and Kevin Bowers give guidance and key insights on how to present the value of telemetry to customers and internal stakeholders.
Are Knowledge Angels the secret behind the success of Hidden Champions and Hidden Innovators?
(2011)
Change from face-to-face to online mode of lectures due to the Covid-19 pandemic affected greatly the day-to-day life of students of Hochschule Furtwangen University. Therefore, this research paper aims to find out how student productivity has been affected by switching from face-to-face lectures to online or hybrid lectures. In this context, student productivity is defined through input and output, where input is students' time invested in lectures, research, group work, learning, and participation in class, and where output comes from the knowledge that the student has acquired as a result, measured by the grades of the examination or study performance. Hypothesis that the switch from face-to-face lectures to hybrid or fully online lectures has led to an increase in student productivity was formed for this research paper and for that reason, empirical research was conducted. Interviews with several students were performed to identify dimensions affecting student productivity as the basis for the student survey. Dimensions identified are Learning Facilities, Technology Use, Interaction Process, Student Participation and Study Time. The survey was conducted with a random sample of 149 students and analysed using SPSS software. Interviews with HFU professors were carried out to present experts’ opinions on this topic. Lastly, the grade statistics of HFU programmes were analysed to identify output of productivity. Results of the student survey suggest that a total of four dimensions were identified as relevant components of the input and output of the productivity of the students at HFU in connection with the change of the lecture mode, while the dimension Learning Facilities did not show a correlation to the student productivity. Grade statistics improved in winter semester 2020/2021 compared to the winter semester 2019/2020. Expert interviews suggested that the improvement in grades could be attributed to more time spent studying or lower standards of grading. Main hypothesis cannot be completely accepted or rejected, therefore, future research on whether students’ productivity increased in the switch from face-to-face to online mode is necessary.