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An exploratory analysis within MHP- a Porsche Company- for the strategic enablement of Citizen Developers via the servitization of the Power Platform driven by organizational change measures among white collar workers.

  • The impact of the Fourth Industrial Revolution has driven companies towards an ongoing digital transformation. This creates a considerable market push and pull from consumers for innovative technologies given the benefits they convey. In the corporate world this translates to the objectives of companies for gaining competitive advantages, created by the integration of new digital solutions, for the creation of value. The advantages of a continuous integration of technologies within all areas of an organizations conveys the need for more adaptive resources. A major player in charge of leading said transformation for the obtention of unprecedented benefits is the Information Technology Department (IT). Therefore, the ongoing accelerated demand for digital solutions requires an accelerated delivery as well from the IT. The limited resources, particularly from employees capable of continuously developing digital solutions, represents an unsustainable approach given the gap between growing demand and supply for new technological advancements. Employees within the organizational context of MHP Management- und IT Beratung GmbH, who are addressed in this thesis as the customers of the MHP-IT, are presented with an alternative approach to fulfil the current demand for digital solutions through their integration in the process; this would empower them to contribute in the companies digital transformation journey. The proposed way of doing so is through the introduction of the Power Platform tools in corporate MHP. The objective of this thesis focuses on the fundamental change that the incorporation of the Power Platform conveys on individuals within their work environment. This is aimed at the identification of possible approaches that can foment organizational acceptance, for the abovementioned platform, as an alternative way of creating value. This is achieved through the evaluation of individual values for their successful incorporation as citizen developers empowered to create. The Organizational Cultural Assessment Instrument has been chosen as a methodology for answering the research objectives of identifying the current values that employees have in their work environment, as well as to bring forward tailored recommendations as adequate measures to drive the incorporation of the Power Platform. Complementing this is the identification of predispositions from potential users via qualitative and quantitative methods. Given the benefits that the Power Platform creates in different operational fields, results indicate a premature acceptance for the introduction of the same as a suitable alternative for creating digital solutions. Furthermore, the conducted organizational environment study, also referred to as culture, highlights the dominant values present among the workers of MHP. This delineates a tailored approach of different measures that can be taken for introducing the Power Platform, as a digital transformation tool, and empowerment of citizen developers. Emphasise is given to the identified inclinations from employees, as these constitutes the prioritization of procedures according to their values, through which the implementation of change can be coped with and the acceptance of the Power Platform tools increased.

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Author:Juan Martin Mancheno Remache
Advisor:Daniel Cerquera
Document Type:Bachelor Thesis
Year of Completion:2021
Granting Institution:Hochschule Furtwangen
Release Date:2021/08/30
Tag:Power platform
Degree Program:IBM - International Business Management
Functional area:Business Strategy
Licence (German):License LogoUrheberrechtlich gesch├╝tzt