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Service in industrial manufacturing is a field with a lot of potential for development. The industrial automation company SICK rises to the challenge by developing a service-oriented business model. The disadvantages of the free of charge loan for customers, created the idea to implement a rental model for the testing phase. This bachelor thesis analyzes the service implementation in manufacturing industries and classifies the rental model in the context of service-oriented business models. Further the rental model on the example of a non-contact motion sensor is evaluated and further characteristics are developed. Moreover, the loan and rental process are compared in order to analyze the effort created by the rental model. The main goal is to analyze the need of a service-oriented business model to make a recommendation about the implementation for other products besides the non contact motion sensor. To develop a theoretical background of the topic of service-oriented business models, the researcher refers to literature in the field of service in manufacturing and business models. A practical approach applies to the analysis of the development of the rental model as a business model. Further,expert interviews are conducted to make a recommendation based on the expert’s opinions. In conclusion, manufacturers have further potential to develop service-oriented business models. The core business of the industry is manufacturing which makes it risky to further develop the service portfolio. The findings indicate that the rental model as a service-oriented business model should be an additional option for the testing phase for higher priced products at SICK.
Important prior studies regarding customers purchasing behaviour proved that customers tend to avoid products showing extreme deflections in attributes and feel more comfortable purchasing articles with a balance in attributes (compromise option). Hence, for marketers, supermarket chains etc., it can be of an advantage knowing whether this effect can also be measured or even be amplified in where the spatial middle of a shelf is occupied with the compromise option. We hypothesized that the tendency towards the compromise option, eventually even higher in the spatial middle position, can also be observed in an in-store experiment with real-life circumstances. In order to fulfil our study, we worked with a hardware store in southern Germany. In total, we sold 610 items consisting of 5 different products with each 3 alternatives. The result corroborated our hypothesis partly as it showed in some cases, the compromise option was indeed preferred when in the middle of a choice set. Nevertheless, in many cases, products on extreme position with “extreme” attributes were preferred. Leading to the conclusion that other factors like the brand may have higher importance in purchasing decisions.
Die bisherige Forschung zu nachhaltigen und sozial verantwortlichen Investitionen konnte finanzielle, nichtfinanzielle und soziale Einflussfaktoren für die Investitionsentscheidung nachweisen. Ziel dieser Arbeit war die Identifikation der wichtigsten Motiven und Barrieren, die junge Menschen in Deutschland beim Investieren wahrnehmen. Dafür wurde eine Umfrage mit 354 Teilnehmern, die zwischen 18 und 25 Jahre alt waren, durchgeführt. Es wurden Daten zu neun Motiven und elf Barrieren erhoben. Entgegen der Annahme, dass nichtfinanzielle Motive überwiegen, zeigen die Ergebnisse, dass junge Menschen vor allem an einen Trend von nachhaltigen und sozial verantwortlichen Geldanlagen glauben und davon profitieren möchten. Junge Menschen sind demnach vom Wachstum des Marktes überzeugt. Als wichtigste Barriere wurde Informationsdefizite der Anleger angenommen. Die Erkenntnisse aus der Studie zeigen jedoch, dass für junge Menschen die Intransparenz der Anlagen die relevanteste Barriere darstellt. Unternehmen, Anbieter und regulierende Marktteilnehmer sollten, um das Wachstum des Marktes zu fördern, Maßnahmen einleiten, die diese Barriere abbaut.
This paper aims to evaluate the European Green Bond market's current state by analyzing the issuer countries, types, and sectors. Moreover, the impact of regulatory developments in the last two years on the market is analyzed. As a basis for discussion, both literature review and qualitative research in the form of a semi-structured interview were conducted. The interviews were held with four market experts to gain insight into the actual market's reaction to the EU Green Bond Standard and the upcoming EU Taxonomy. In detail, the following questions are answered: What is the current state of the European Green Bond Market? How many bonds are currently issued in Europe and in which countries? Which entities are the most active issuers, and to which sectors do they belong? What are the current developments with regards to regulations? How might upcoming regulations affect the market actors? The European green bond market made up 45% of the global market in 2019, dominated by Germany, France, the Netherlands, Sweden, Spain, and Italy. The market is still in its growth phase, with the amount issued nearly doubling each year. With the introduction of an EU Green Bond Standard, detailed standardization and framework is established. It will help issuers to overcome market barriers such as the risk of greenwashing and helps in identifying eligible projects. However, with the alignment of the EU GBS, an entity has to align with the extensive EU Taxonomy as well, which represents entry barriers to else willing corporations. Whether an activity counts as green or not based on thresholds is defined by the classification of economic activities. The thresholds are heavily discussed in the market as either too high and excluding whole sectors from the market or too low and not ambitious enough. The alignment with the EU GBS and thus with the EU Taxonomy is connected to various efforts. Nonetheless, it offers a great chance for the market by emphasizing the need for climate action. Through this, a strong green market can emerge and hopefully impacts the world positively.
Can the different framing of price promotions decrease consumer value perception and their willingness to pay? Prior research provides evidence of differences in consumer perception of economically equivalent monetary and non-monetary price promotions. In detail, many research works suggest that non-monetary promotions positively affect consumer perception and are therefore preferred over monetary ones that are associated with a drop in quality. Results suggest that this biased consumer behavior is caused by the framing of the promotion, causing difference in cognitive processing and dissimilarities in perception of benefits and product quality. We put this theoretical foundation to the test on the Turkish consumer market of non-durable goods, in order to contrast effects on consumers of the economically equivalent formats ‘50% discount’ as a monetary and ‘buy-one-get-one-free’ as a non-monetary promotion. In particular, the focus was set on analyzing attractiveness perception of the two promotion types and the development of WTP pre- and post-promotion. To achieve this, the non-durable goods rice and antibacterial soap were selected as product stimuli to stage scenarios before, during and after a promotion period. Four sets of questionnaires were shared on social media and distributed to a total of 919 participants via randomization generator. The survey results put forward empirical validation of product-related decrease in value perception as a consequence of both promotion types, namely the ‘promotional effect’. Nevertheless, our data provide no evidence for the ‘framing effect’ in neither attractiveness perception nor post-promotional WTP. This paper aims to bridge the gap on empirical research of key theoretical implications of promotional impact on consumer behavior and to benefit domestic and foreign marketing managers conducting business operations on the Turkish market.
Zur Stabilisierung der Konjunktur im Zuge der Covid-19-Krise hat die Bundesregierung Deutschlands mit der vom 01. Juli bis 31. Dezember 2020 eingeführten temporären Mehrwertsteuersenkung auf ein noch neuartiges konjunkturpolitisches Instrument zurückgegriffen. Dieses ist zentraler Teil eines mit 130 Milliarden dotierten Konjunkturpakets.
Ziel dieser Arbeit ist, die Wirksamkeit zentraler Elemente der Konjunkturpolitik anhand der damit verbundenen Anforderungen zu untersuchen und die Mehrwertsteuersenkung in diesem Kontext auf ihre Eignung zur Konjunkturstimulierung zu überprüfen. Zur empirischen Untersuchung wurden Experteninterviews mit Wirtschaftswissenschaftlern und betroffenen Verbänden durchgeführt. Die ersten richtungsweisenden Erkenntnisse aus den Interviews, Praxisbeispielen und bestehender Theorie zeigen, dass die Mehrwertsteuersenkung zwar zeitnah und temporär umgesetzt werden konnte, jedoch als wenig zielgerichtet und effektiv zu bewerten ist. Der von der Bundesregierung erhoffte Konjunktureffekt ist als gering zu beurteilen und kam Krisengewinnern stärker zu Gute als besonders betroffenen Branchen. Im Kontext der pandemiebedingten Krise wird zudem die grundsätzliche Wirksamkeit nachfrageorientierter Maßnahmen sowie die praktische Handhabung und zeitliche Koordinierung der Mehrwertsteuersenkung kritisch hinterfragt.
The topic of traditional fashion retailers fighting for their position against growing e-commerce suppliers has been omnipresent in recent years. Therefore, it is important to understand what possibilities modern technology and innovation has to offer, and how these innovative technologies can be leveraged to achieve traditional brick-and-mortar-retailer’s goal of staying relevant and competitive.
The objective of this thesis is to examine and compare the effectiveness of different in-store digitalization concepts and technologies in retail organisations, analyzing different challenges such as the practical implementation in stores, customer adoption and acceptance factors in context of socio-demographic, and measuring the success of the concepts. Also, the current situation will be explored to see what is already being done today and where there is more potential using different approaches and technologies. For this purpose, a variety of studies, papers and other literature will be analyzed and put into context with the research topic.
Concluding the thesis, we find that all technologies and its practical applications affect relevant variables in different models such as TAM, the convenience/social presence model, and the customer decision-making process. Besides that, the socio-demographic variables geography, age and gender all influence adoption and readiness towards technology to a certain extent. Finally, we give examples on how the technologies can influence classic fashion retail KPIs.
Many companies are struggling with the decision of whether they should invest resources in the new app TikTok to communicate and develop their employer brand. Therefore, this thesis addresses, the question: Should German companies invest in TikTok as an employer branding tool? As this topic is not well researched yet, this work is based on individual opinions of HR professionals and opinions on the internet. There is no scientific verification of the accuracy of the statements made in this paper.
To answer this question, interviews with 14 German HR experts have been conducted. Afterwards, the interviews have been summarized and evaluated. The results show that the answer to the research question depends on several factors.
TikTok is considered as a suitable tool if the company’s DNA correspond to that of the application and if enough personal resources are available. Also, if the target group and their needs match the young audience and if the company has already gained experiences on social media. Furthermore, the uploaded content should be authentic and involve motivated representatives of the target group (age 16 to 24). The company must give those employees full support, trust and freedom. Nevertheless, they should also invest in their training and let them know what is desired. The content on TikTok should be informative, short, in the language of the audience and the company should act as an adviser. Employer branding content should be published infrequently and only once a community has been built. The app should be understood as an awareness channel and it should not be expected to bring many applicants immediately. Firms should weigh the positive and negative sides and use the above factors to decide whether TikTok fits their own company.
The success of TikTok can be explained, for example, due to the dopamine release when watching videos on social media and the complex algorithm behind the app, which filters only relevant videos for the individual preferences of each user. Moreover, other hormones such as adrenalin and oxytocin are released, as well. The variety of sounds available and the possibility to share the content with other social media platforms, could also lead to a high popularity of the app. The short videos are favorable for the short attention span of social media users and not often being interrupted by any comments or advertisements makes watching TikTok videos fun.
The demand for sustainable products has risen noticeably throughout the last years. For this reason, credence labels have gained enhanced importance, as customers use them as indicators for product quality. A rich body of literature investigated the effect of labels on product quality perception, but findings on label effects are still rather controversial. While researching the effects of labels on the one hand, previous studies tend to neglect other important influences on quality perception on the other hand. This paper examines the role of retailer formats and the presence of quality labels on consumer willingness to pay (WTP). For this purpose, a total of 400 participants received a monetary incentive to execute a novel survey based on neuroscientific assumptions, in an attempt to identify the impacts of credence labels in supermarkets and discounters on customer WTP. The results indicate that the magnitude of prices can influence reaction times and hence show that reaction times offer researchers an effective parameter to determine customer WTP. The presence of labels on food products was found to positively influence quality perception in a significant manner. A significant difference between the retailer formats, as well as a potential interaction between the two factors related to WTP, could not be detected. In conclusion, general assumptions about the label performance within distinct retailers should not be made. The results, however, indicate that the subject offers a promising topic to conduct further research in.