Business Strategy
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Global key account management is the use of the key account management system aimed at global accounts; these global accounts can also be known as multinational companies. These types of companies are key players for business-to-business model companies as they might account for as much as 80% of all sales. At this level of importance, to lose a customer like that could be a death sentence for the business. Adopting a global key account management to keep these essential types of customers is a good strategy, knowing the tremendous value they provide. The company MinebeaMitsumi, being aware of this, brings up the case study for the initiation of a global key account management system, that will bring a best in class service to the key accounts of MinebeaMitsumi in the automotive market. To start this project, it is needed an assessment of the current situation in which MinebeaMitsumi operates to its key accounts. At the same time, it is intended to upgrade the digital infrastructure MinebeaMitsumi uses for its operations. The case study is presented as an exploration and analysis of MinebeaMitsumi and how should this new system be implemented in an early stage. This way, preparing the ground for a larger project at the time of full implementation.
Das Thema der Bachelor Thesis lautet: Wie wandelt sich Technologie und Marktumfeld für Optimy, welche Bedrohungen und Chancen ergeben sich daraus und welche Anpassungsstrategien sollte die Firma wählen? Die Forschungsfrage wurde angegangen, indem eine Literaturrecherche sowie mehrere qualitative Befragungen mit einem Angestellten der Firma Optimy S.A., einem ehemaligen Praktikanten der Unternehmung, verschiedenen Kunden im deutschsprachigen Raum und einem Konkurrenten durchgeführt wurden. Zur Anwendung kommen dabei unter anderem Themen aus dem strategischen Management wie eine PESTLE-Analyse, Porter’s Five Forces, Ressourcen und Fähigkeiten, die Wertschöpfungskette sowie eine SWOT-Analyse und das Versionsmanagement, um das Marktumfeld analysieren zu können. Dabei wurden Erkenntnisse über die Softwareindustrie zur Verwaltung von Förderanfragen, dem Marktvolumen und Eigenheiten von verschiedenen Märkten, die Offenheit der Menschen gegenüber Softwareprodukten und ihre Nachfrage darüber deutlich, welche sich jeweils positiv entwickelten. Weiterhin konnte das Industrieumfeld als positiv und damit als attraktiv bewertet werden, was früher oder später zu einer erhöhten Konkurrenzanzahl führen wird. Weiterhin werden konkrete Handlungs- und Verbesserungsempfehlungen für die Firma Optimy aufgezeigt, um eine differenzierende Wettbewerbsposition auf dem Markt einzunehmen und den Mehrwert für seine Kunden zu steigern. Dabei können geringe Unterschiede zu bestehenden Konkurrenten festgestellt werden, weshalb die Weiterentwicklung von Funktionen, das Eingehen von Partnerschaften und die Steigerung der Qualität sowie der Ausbau einer Marke essentiell sind, um ein unterschiedliches Produktportfolio anbieten zu können. Dabei ist auch in Zukunft zu erwarten, dass Softwareapplikationen häufiger zur Anwendung kommen, cloudbasierte Software wichtiger werden wird, Sponsoringbudgets von Unternehmen ansteigen werden und Menschen einen starken Drang nach Automatisierung besitzen, was das Erfolgspotenzial in diesem Geschäftsfeld hervorhebt.
XXXXXXXX, according to XXXXXXXX is a disruptive technology. This technology offers producers several advantages, such as more efficient and sustainable production, as well as cost savings and process optimization. Many producers are under increasing pressure to adapt their production in the long run tothe fast-growing technological standards andincreasing worldwide environmental consciousness. They are now facing the challenge of maintaining their competitive advantage in the medium to long run. Unfortunately, mostcompanies are not familiar with the new XXXXXXXX and XXXXXXXX might encounter rejection. Therefore, it is necessary to understand what actions need to be taken to convince a potential customer in the B2B relationship of the new technology. For this purpose, the following research question is posed: Which strategy supports the market entry of XXXXXXXX printing applications?-The impact of XXXXXXXX on technology introduction. To answer the research question, results were compiled on the basis of a literature research and an online survey on customer needs in décor baseboards and in vehicle interior design.
The research and the survey show, that decisions are always based on an emotional basis. In addition, information which is communicated several times and on different sensory levels, is better absorbed. The aspects sustainability, cost savings, individualization, waiting times and competent consultation play a central role for customers. Moreover, an economic challenge is crystallizing due to the Covid-19 crisis. As a result, the focus should be on emotionalizing and dramatizing the content when presenting the new XXXXXXXX technology. Here, the customer’s wishes should be included, and a personal connection should be built up as well as strong emotions evoked. This enables the creation of a very good customer experience, which is essential for decision-taking. In addition, the communication should take place on all sensory levels to provide the potential customer a multisensory experience. In order to better implement the proposed actions, it is recommended to meet the customer at a trade fair or in the XXXXXXXX building.The correct use of the proposed actions will help XXXXXXXX to successfully convince the potential customer of XXXXXXXX.
The German-French personnel consultancy Rheinbrücke Consulting intended to gain a deeper knowledge of the German market for personnel consulting. Due to the lack
of comprehensive literature, expert interviews were conducted in the framework of this thesis in order to analyse the structure of the German market for personnel consulting how it is changing and to derive consequences for the positioning of Rheinbrücke Consulting today and in the future. The result is that the German market for personnel consulting is opaque and that a lot of companies from sole entrepreneurs to personnel consulting concerns supply a lot of services that vary considerably in their quality. Potential clients prefer to employ recommended personnel consultancies that are specialised and supply performance-based billing. They aim for long term business partnerships with personnel consultancies wherefore the author recommends to Rheinbrücke Consulting to follow up in their strategy work with the key subjects networking, relationship between customer and personnel consultancy, specialisation and remuneration.
"Die Welt von morgen ändert sich [...]. Am Ende ist der persönliche, menschliche Kontakt entscheidend für ein internationales Geschäft.“-R. Metze
In einer von Krisen und Konflikten geprägten Welt, in der sich das Handlungsumfeld eines Unternehmens ständig verändert, steht gerade im Dienstleistungssektor nach wie vor der Mensch im Fokus. Zwischenmenschliche Kontakte und Humanressourcen stellen somit eine wichtige Grundlage für internationale Vorhaben dar. Diese sind jedoch nicht alleiniger Bestandteil einer erfolgreichen Internationalisierungsstrategie. Um darzustellen, welche weiteren Punkte in der Planung einer Internationalisierung berücksichtigt werden müssen, gibt die vorliegende Arbeit eine Übersicht über relevante strategische Vorgehensweisen in Bezug auf Internationalisierung und formuliert anschließend darauf aufbauende Handlungsempfehlungen für eine in der Zukunft liegende geographische Expansion für die Communardo Software GmbH. Daraus ergibt sich folgende dieser Arbeit zugrundeliegende dreiteilige Fragestellung: Welche strategischen Ansätze zur Umsetzung einer Internationalisierung gibt es, wie werden diese in der IT-Dienstleistungsbranche erfolgreich umgesetzt und welche Handlungsoptionen lassen sich daraus für die Communardo Software GmbH ableiten?
Die Beantwortung dieser Frage erfolgt mithilfe von acht qualitativen Experteninterviews, einer induktiv-qualitativen Inhaltsanalyse und einer Literaturrecherche. So können relevante Informationen zusammengetragen und sinnvolle, erfolgsversprechende Handlungsoptionen formuliert werden. Aufgrund der Dynamik des Handlungsfeldes und der Notwendigkeit einer intensiven Unternehmens- und Umweltanalyse, werden diese Handlungsoptionen in Form von drei Planungsschritten, innerhalb eines strategischen Vorbereitungsprozesses ausgearbeitet. So kann aufbauend auf diesen Planungsschritten unter Einbezug unternehmens- und situationsspezifischer Faktoren eine auf das Unternehmen angepasste Internationalisierungsstrategie konzipiert werden.
Die OKR Zielsetzungsmethode wurde von Andy Grove als Weiterentwicklung der Methode „Management by Objectives“ von Peter Drucker entwickelt mit dem Ziel ein System zu schaffen, welches Outputs wertschätzt und hervorhebt. Mit der OKR Methode sollen klare, ambitionierte und transparente Ziele formuliert und erreicht werden.
In dieser Bachelorarbeit soll untersucht werden, ob die OKR Zielsetzungsmethode, wenn sie gezielt eingesetzt wird, als Garantie für Unternehmenserfolg gesehen werden kann. Dafür wird zunächst die OKR Methode genauer betrachtet sowie eine Analyse durchgeführt, um die Faktoren herausarbeiten, welche zu Unternehmenserfolg führen. In einer finalen kritischen Betrachtung sollen dann diese beiden Teile zusammengeführt werden um zu einer abschließenden Beantwortung der Forschungsfrage „Verhilft die OKR Methode einem Unternehmen zu größerem Erfolg?“ zu führen.
Changes are constantly accelerating. A major issue that companies are dealing with is how to communicate those changes in a way that is efficient and effective and therefore successful. Traditional models such as the ones by Lewin, Bridges or Kotter are reaching their limits due to the orientation on fixed vision, goals and processes. The time has come to change the way change is managed. New organizational structures are therefore required. An example of a new model to deal with the speed of change is agile management. Agility provides a platform for better communication, including the quantity and quality aspect. IMS Gear, an automotive supplier located in South Germany, is currently in the stage of a transition. Agile mindsets are anchored in their vision and strategy, yet the implementation of agile frameworks is still improvable. The PEP project is a first step into the direction of ensuring the future of the company despite all external and internal changes. Therefore, based on a model by Audi AG consultant Gergs, improvement approaches are developed.
Heart leadership is a leadership style which focuses on finding purpose and
passion in one’s life and job. The generation Y (Millennials), as a rather
technophile generation entered companies around of the turn of the
millennium. On the one hand, nowadays generation Z with new values, ideas
and requests to their work environment enters companies, and on the other
hand companies need to be attractive for skilled personnel. The heart
leadership concept addresses these requirements. This concept refers to the
ability to use one’s awareness and heart energy to create a culture focused on
exceptional relations, trust, care, spirituality, compassion, positivity, and
development.
The aim of this thesis is to answer the question of how heart leadership impacts
a business in the long run. To answer the research question “How can doing
things in a heart way impact the future of modern businesses?”, a literature
review was conducted.
The beginning of this work provides an explanation of what leadership means,
followed by explaining different leadership styles based on the Full Range of
Leadership Model with a concrete explanation of transformational leadership.
By defining the context of heart leadership with the meaning of the heart, what
aspects this kind of leadership includes, and the definition of human potential,
eleven heart factors that influence a business were derived through repeated
and overlapping attributes which a heart-led leader should have. These factors
show that heart leadership has a positive long-term impact on several areas of
a business, including the increase of overall work performance, mental health,
commitment, engagement, employee retention, resilience, profit and more.
The outcome of this thesis recommends integrating heart leadership in actual
leadership principles in companies. Heart leadership is an extension of
transformational leadership that meets the needs of a new generation,
positively changes the work environment, and enables employees’ full potential
in order to survive as a company in a competitive market and the race for
qualified employees.
Fast and flexible – today's two most desired traits within the business environment. The quickly rising technological advancement makes it difficult for organizations to keep up with their productivity. Owing to the digitalization, organizations have to rethink their structures and processes to be able to adjust to the constantly changing environment and ultimately continue to stay a successful force. A “one-size-fits-all” solution does not exist, which makes the initiatives time-consuming and difficult.
Since digitalization comes with major challenges that have to be tackled to decrease the gap in potential business productivity, the first objective of this paper is to identify relevant action points for organizations, together with the examination of the best practice of agility and its structural and cultural traits.
Further, this work aims to comprehend the structural and cultural traits of the case of [company name]. This is approached by a mixed method empirical analysis. First, by qualitative in-depth interviews with the first and second level managers based on the preceding theoretical framework of Spiral Dynamics and a concept of organizational culture analysis. Second, by a quantitative online survey with the remaining workforce based on the model of Competing Values Framework, assessing not only the current but also the by the workforce desired structural and cultural traits.
The model of Spiral Dynamics defines differing predominant core value systems of mankind, whereas challenges that cannot be accomplished with current behaviors initiate the evolution to another core value system – just like digitalization does with the case of [company name]. The Competing Values Framework is a scientifically justified concept to analyze organizational culture.
The last objective of this paper is to develop a set of tailored recommendations towards agile work approaches for the case of [company name] based on the preceding analysis and the theoretical framework of a scientifically justified change management process.
The conducted research reveals that the organization’s culture mainly shows traits of a traditional organization, with top-down decision-making and task assignments, selective transparency, silo-communication and a lack of interdisciplinary collaboration, which results in the predominant core value system of Success. Additionally, the analysis of the desired traits reveals a congruency with agile organizational traits, or in other words, the predominant value system of Synergy. With respect to the results, the study makes seven recommendations, incorporating the theory of a successful change initiative. Together with specified action examples, the way towards the desired predominant value system is paved.