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Total Hip Arthroplasty is a highly effective procedure. Precise preoperative planning is crucial for a positive patient outcome. One approach to improve patient outcomes is preoperative planning of hip implants, which could replace the currently dominant 2D planning and improve processes in dealer markets by enabling more efficient delivery. The objective of this study is to survey and measure dealers’ acceptance of a patient-specific delivery and operating room setting. The evaluation is based on the Technology Acceptance Model. A recommendation for action will be derived from the evaluation.
This study examines the acceptance of new technologies through a systematic literature review utilizing the Technology Acceptance Model. Additionally, it presents the current state of 2D and 3D planning for hip implants and analyzes the Italian and Brazilian dealer markets. The target group was surveyed quantitatively, and their acceptance was analyzed and interpreted using descriptive statistical evaluation.
The two markets share similarities in their current requirements and conditions. In Italy and Brazil, planning is done intraoperatively by surgeons, which has been identified as an obstacle on several occasions. Acceptance of the new process is therefore mixed and requires supportive measures.
The similarities between the two markets allow for uniform comparability and interpretation. However, the acceptance can be traced back to the lack of preoperative planning among surgeons. It is clear that both markets are rather critical of a switch to preoperative planning, especially 3D planning. Therefore, some measures and further research on surgeons must first be taken before a successful implementation is possible.
Influencer marketing has become one of the most popular marketing strategies in today’s ever changing digital scene. Despite being a popular technique of engaging customers, influencer marketing is still difficult for marketers and brands to understand the meaning behind of it and how to take advantage of influencer marketing. The research delves into the multifaceted landscape of influencer marketing. The research questions revolved around three key aspects of influencer marketing. Firstly, a profound exploration of influencer marketing was undertaken, delving into its evolution, benefits and underlying principles of influencer marketing was important to fully understand its dynamic role in modern marketing. Beyond this, an in-depth analysis scrutinized the impact of influencer marketing on consumer purchase behavior, peeling back layers to reveal the nuanced interplay of trust, and authenticity. To answer these questions a thorough analysis of influencer content and consumer interactions was done. To extract meaningful insights, to provide a holistic understanding of the symbiotic relationship between influencers and consumers. Trust emerged as a linchpin in the effectiveness of influencer marketing, profoundly influencing consumer perceptions and behaviors. Conclusively, the study highlights the indispensability of trust and authenticity in influencer marketing. Brands seeking success in influencer-driven consumer engagement must prioritize and harness these factors to navigate the complexities of contemporary marketing landscapes successfully.
This thesis explores the dynamics of digital marketing, brand positioning, and
branding strategies within the agri-food sector, and delves into the current efforts of Finca San Antonio, a Peruvian cacao farm that manufactures their own products. The rapid growth of digitalization in Peru, emphasize the changing landscape of consumer behavior and media channels. This creates a need for companies to enter the digital era and update their traditional marketing efforts, in order to cater to the new arisen needs.
The study further delves into the dimensions and strategies for brand positioning
in the agri-food industry, shedding light on the relevance of product differentiation
and market segmentation. The case of Finca San Antonio exemplifies the
incorporation of sustainability and eco-branding in building brand identity and value proposition, which is instrumental to establishing brand loyalty. Overall, this research serves as a comprehensive overview of the interplay between digital marketing and brand positioning, especially in the agri-food sector.
This literature-based bachelor thesis analyzes the MoonSwatch project developed by Swatch X Omega with empirical findings. This bachelor thesis asks, "How does the MoonSwatch launch affect the watch industry, and will this impact affect Omegas luxury brand value through the cooperation with Swatch?" The goal is to determine the effects of luxury and non-luxury collaboration in the watch industry, analyzing the competitors and development in secondary markets.
The MoonSwatch is a co-branding strategy of two completely different positioned brands regarding price ranges and customer groups. The MoonSwatch currently targets the younger and price-sensitive customer group with a retail price of € 250 (~ CHF 248.24).
They created a watch collection that resembles the moon landing of Omega back in 1969. Since then, Omega has been the official watch for the NASA space program and is praised for its high quality, timeless design, accuracy and precision. The prices for Omega watches can range between € 6.000 to € 25.000 (~ CHF 5.957 – CHF 24.823).
On the other hand, Swatch was made for the mainstream customer with affordable prices between € 60 to € 200 (~ CHF 59:58 – CHF 198.59). Swatch is famous for its colorful, joyful and unique designs.
Both brands belong to the Swiss Swatch Group, which owns eighteen brands in total. Both are icons in their expressions. Omega wrote history for the first watch being on the moon. Swatch is an innovator that saved the Swiss watch industry during the economic crisis in the 1980s.
The brands created the MoonSwatch collection, consisting of eleven models inspired by the moon landing and the space planets. Each watch is designed in a specific color to the planet it represents. The project was released on the 26th of March 2022 and has caused a global sensation. The product creates a natural limitation. In contrast, demand far exceeds supply leading to exorbitant prices in the secondary markets.
This bachelor thesis uses English numerical notation.
Mercedes-Benz Trucks, one of the largest commercial vehicle manufacturers in Europe, will launch the eActros LongHaul, a zero-emission battery-electric commercial vehicle in 2024. As battery-electric commercial vehicles have not been on the market for long, manufacturers face many new challenges when launching new products. Therefore, this thesis investigates which factors influence the product introduction of the eActros LongHaul and how to address them. To this end, the following research questions were posed to evaluate which external factors influence the product introduction of the eActros LongHaul and what difficulties and challenges can be expected during the market launch of the Actros LongHaul and what measures could Daimler Truck take to circumvent these difficulties. Therefore, the external factors that have a potential influence on the market launch of the product were considered. For this purpose, current studies and legal requirements were analyzed. Furthermore, qualitative interviews were conducted with experts from Mercedes-Benz Trucks who are involved in the product launch.The factors that could hinder a successful market launch of the eActros LongHaul were analyzed and evaluated. In addition, measures were proposed to reduce the influence of
these factors.
This bachelor thesis deals with the topic of how companies can develop a successful marketing strategy in influencer marketing. Influencer marketing is coming under increasing criticism due to negative headlines from influencers. In the theoretical part of the paper, influencer marketing as well as marketing with opinion leaders is presented. Subsequently, the structure of an influencer marketing strategy is presented. In addition, the cooperation between the influencer Pamela Reif and the sports brand Puma is considered, as well as the cooperation between the influencer Anne Wünsche and the sports brand Oceans Apart. Due to the topicality of this subject, the work is particularly interesting for companies to develop an optimal marketing strategy and to achieve its marketing goals optimally.
The aim of this research is to explore social media platform TikTok and how it can be used as a marketing opportunity for brands but at the same time be a challenge for others. A qualitative study has been conducted due to the subjective nature of the topic, as well as a qualitative survey to get better insights of TikTok users’ behaviour. To analyse the data, a content analysis of 4 brands over the time frame of 3 months 01.06.2022 to 25.08.22 has been conducted. The findings can offer researchers and marketers better insights about if and how to implement TikTok into a marketing strategy of a company.
This research paper explores consumer behaviour towards the purchase and usage of Electric Power Two Wheelers (EP2W) by German millennials, the target consumers of this paper. To evaluate the purchasing intentions of German millennials on EP2W, academic research has been conducted. Therefore, data from scientific studies have been collected with a focus on which aspects influence the target consumers’ opinions between electric P2W and fossil fuel P2W. The resulting data showed that millennials exhibit stronger purchase motives towards EP2W. It also states that the purchase price of the EP2W serves as a primary factor.
When enterprises decide to expand operations to new foreign markets, they are encountered with the crucial decision of how to implement their marketing strategy in each market without losing consistency across their global brand image. This thesis will focus especially on the impact culture has on this decision and on its implementation. To do so, a qualitative analysis in form of expert interviews was performed in six multinational companies across different industries. Marketing managers from the headquarters were questioned about the implementation of their global marketing strategy in their local markets. The findings give new insights for managers in terms of future adaptations for efficient communication of marketing strategy across the multinational company.
The two strategic options standardisation and adaptation are examined in the literature to set a foundation to later discuss culture’s influence on this decision. Furthermore, a cultural framework will be given and the communication structure of the two main parties of a multinational company will be reviewed in the existing literature.
In two experiments, this empirical research examines consumers’ willingness to pay and the likelihood of purchase decisions by thoroughly investigating the neural, behavioral, and psychological properties of packaging design. A general theory is tested by functional magnetic resonance imaging (fMRI) and a NeuroPricing online survey on consumer behavior using the example product Tassimo. Hypotheses are tested with 592 German consumers who evaluated the packaging of Tassimo coffee. A closer look at the neural data from the brain imaging experiment shows that uncertainty can arise among consumers with regard to sustainable packaging and this can have a negative impact on the purchase decision and willingness to pay. The results from both experiments show that it is not possible to make a holistic statement as to which sustainable or enjoyment-focused packaging design increases the likelihood of a purchase decision or the willingness to pay. Implications for future packaging design research and underlying complexities with sustainable packaging are discussed.
Growing environmental awareness, especially among young generations, is reflected in the willingness to accept price premiums for sustainable and recyclable products. In recent years, marketers have focused on reinforcing consumers’ attention and interest in green goods by increasing the effectiveness of various sustainability information on product packaging.
In this thesis, an analysis of variance (ANOVA) investigated the effect of visual and verbal recycling claims on product packaging upon the willingness to pay (WTP). Although findings showed no changes in WTP related to a visual claim, the presence of a verbal claim positively impacted the WTP in two of four cases. Further, significant interactions between the two factors were detected. The results suggest that students considered an imagery seal irrelevant during product evaluation, whilst communicating recycling information with a textual message or with a conjunction of both claims showed a tendency to improve price-value perception. However, results for the verbal and interaction effects showed variations across products. Therefore, one may not draw unequivocal assumptions from the findings of this study without research replication on a larger scale.
This thesis paper aimed to compare the marketing of wine in Germany and France. Though Germany and France are neighboring European countries, they are culturally, politically, socially, economically, geographically, and technologically different. These differences, directly and indirectly, affect the way both countries do business.
Three research questions helped to compare wine marketing in Germany and France. These questions are the following:
Factors that go into the wine production as well as certain indicators or characteristics inform the potential customers about the quality of the wine they have in their glasses. That is why the first question in this thesis focused on how the quality of wine is defined in Germany and France.
Wine Associations at different layers: regional, national, European, and international play an important role in wine promotion. So, the second re-search question was to investigate the contribution of these different wine co-operatives in wine marketing.
To market their wine, many countries put in place different marketing strategies to increase their wine image and customer base. That is why the Last part of this paper was to compare the different marketing strategies used in the wine sector in Germany and France.
This thesis ended up with a conclusion.
In light of the rising commoditization of products, manufacturers worldwide are adopting the strategy of offering value-added services to remain competitive. With the emergence of the new single-use technology, it is becoming increasingly difficult for traditional endoscope manufacturers to create competitive advantage by enhancing the product quality.
The aim of this paper is to investigate how value-added services can effectively differentiate the company KARL STORZ in the single-use endoscope market. In this
regard, insights into the decision-making process of customers in the medical technology industry are provided.
Qualitative exploratory research in form of in-depth expert interviews with KARL STORZ sales & marketing managers and physicians were conducted to gather new ideas and perspectives about the research topics.
The food delivery industry is growing rapidly. As the biggest delivery platform in the western world, Just Eat Takeaway.com (JET) must adapt its processes according to its growth. This growth is especially reflected in need for delivery drivers. To adapt to this increasing need, JETs current recruitment marketing affiliate campaign is examined by reviewing the literature, such as books, magazines, journals, and business reviews. Best practices and processes within JET are explained in depth to draw a picture of the current campaign status. Through this research, hypotheses on campaigns issues are drawn. Through a qualitative publisher survey, these hypotheses are either accepted or rejected. Furthermore, a SWOT analysis discusses the strengths, weaknesses, opportunities, and threats of the program. Finally, conversion strategies are used to discuss where JET can improve by highlighting potential plans for the optimization of recruitment marketing affiliate campaigns.
Zoom fatigue - a phenomenon that has been occurring during the COVID-19 pandemic. Social distancing regulations forced numerous companies into home office, which shifted the internal communication to video conferencing platforms. Nevertheless, these solutions do not offer the same interactive atmosphere and social factor as face-to-face meetings. That is the reason why some people experienced a sense of distance and a lack of motivation and concentration.
Virtual reality collaboration platforms are a digital solution resembling a serious game situation that could solve the problem of impersonal teamwork. With this application users could meet in the virtual space, giving them enhanced possibilities to interact with their team members and work together on projects regardless of the distances in location.
As the platform is an innovation that is new to the market, the awareness about this product is not yet widely spread. With the help of an effective marketing mix and a market launch strategy, potential users should therefore be informed about this possibility, leading to a successful implementation of the platform in various institutions. To gain insights into the market and gather information about the target group an analysis through literature research as well as a survey has been carried out. The results showed that the market shows a general interest in virtual reality collaboration platforms. Nevertheless, several respondents expressed their lack of understanding and imagination to use the platform constructively in their professional environment. Additionally, expected high expenses and the lack of technical equipment could be an obstacle to implementing virtual reality collaboration platforms in traditional work processes. Therefore, the mission for the market launch strategy will be to develop a marketing mix that responds effectively to all questions and inspires organisations to discover their possibilities and benefits with this digital solution.
Prior research agrees that consumer choice is heavily influenced by the choice context.
According to the compromise effect, the middle alternative in attribute space is preferred over more extreme options. However, the role of the spatial order of alternatives seems to be neglected by most compromise effect studies. Usually, alternatives are ordered by attributes, meaning that the compromise option is placed in the spatial middle of the choice set, despite the fact that research indicates a consumer preference for the spatial middle of a choice set. To investigate this issue, we hypothesized that an alternative would be chosen more frequently when positioned in the spatial middle of a choice set versus at the edge of a choice set. We assumed that this effect would be stronger when consumers are unfamiliar with a product category. Therefore, we expected to observe a negative correlation between decision-makers’ familiarity with a product category and their tendency to choose an alternative more frequently when positioned in the spatial middle of a choice. To find out, we conducted an online survey targeting 907 university students. The results support our hypothesis and the notion that the compromise effect might be partly driven by a preference for the spatial middle position of a choice set rather than only by a preference for the compromise option.
Customer Relationship Management has focused on numerous data privacy practices in the current information and big data era. The present study focuses exclusively on the declaration of consent (DoC) in the context of the automotive industry, particularly in the sector of premium car manufacturing. A DoC is an individual's authorization to an organization for data processing; within the context of this study, a DoC is referred to as the authorization of an individual for processing its personal data in order to receive personalized marketing communications. Not much is known about the factors that influence individuals to grant such permission. Relevant literature on consumer behavior, permissions marketing, and psychology is reviewed from a marketing perspective to develop a framework based on the privacy calculus, which distinguishes individuals' costs and benefits based on assessing selected cost and benefit drivers. The influence of perceived benefits, incentives, both monetary and non-monetary, consumer control, trust, information protection, and transparency is identified as benefit-associated factors, whereas the influence of opportunity costs entitled to the providing the consent, privacy concerns, intrusiveness, and the quantity of the information supplied by the organizations during the consent collection is identified as costs-associated factors. In accordance with the literature, several hypotheses were formulated to estimate the consumers' intention to consent. This study supports Mercedes-Benz AG to improve its consent capturing management and related processes.
This thesis is written based on secondary research to understand the main determinants of purchase intention of Generation Y women towards Fast Fashion products and how important is sustainability among those determinants. There are many different studies dedicated to Generation X and Z, however, when it comes to Generation Y there are not many sources available. I decided to put them together in this study.
This thesis consists of secondary researches, mostly journal articles and case studies from different countries, with detailed specific information.
The gathered information is categorized into 3 small hypotheses, which include theoretical and practical approaches.
More research can be made conducting primary research in different countries using physical stores and online stores.
Recent years have shown a shift in consumer demand in favor of environmentally and consumer-friendly products. These dynamics can be observed in the market through the rapid growth of the natural cosmetics segment. To highlight the ecological products, producers increasingly use ecolabels. The objective is to facilitate vertical product differentiation and to attract the environmentally aware consumer. This research aims at analyzing whether the natural cosmetics user is aware of the implications of the different ecolabels and whether the knowledge depends on demographical factors. The overall result indicates that the consumer possesses a superficial knowledge about ecolabels, which is not correlated to the purchasing behavior or demographic factors. The profusion of ecolabels hinders consumers from taking advantage of the information provided by the ecolabels. In the future, efforts should be made to improve the knowledge of the consumer, which will boost purchasing behavior.
An Empirical Investigation of the Effect of Packaging Design on Consumers' Willingness to Pay
(2021)
This study sheds light on the extent to which high-quality aesthetic packaging can positively influence consumer choice and raise willingness to pay at the point of sale. In two separate parts, we measure purchasing decisions and willingness to pay by contrasting high- and low-quality packaging of a pullover and a vodka bottle.
Findings show that, compared to cheap and standardized designs, visually appealing packages can significantly raise willingness to pay for a product. Besides, packaging design is crucial when consumers buy the product as a gift rather than for self-consumption. This research provides evidence that beautifully designed packages can positively influence consumer choice at the point of purchase. However, packaging can only influence purchase decisions within a specific price range. If prices are too high and above the individual’s accepted price limit, packaging cannot convince consumers to buy the product. Further, our investigation shows that consumers’ age, gender, educational level, and occupational status can be related to their package choices. The late adulthood, men, and individuals with higher education and professional status are likely to spend more on attractively packaged products than other demographic groups.
Pricing is an essential element when it comes to marketing and selling goods and different price promotions are widely used tools to attract and retain consumers. However, the expected positive impacts of such price promotions on consumer perceptions have been increasingly questioned in recent years. In particular, with regard to quality perceptions and internal reference prices, a number of past research findings suggest that monetary price promotions might be more likely to result in unfavourable consumer perceptions than non-monetary promotions (Diamond & Campbell, 1989; Darke & Chung, 2005). Instead of only focusing on the short-term effects of different promotion methods, the aim of this study is to examine the long-term effects of the use as well as the choice of price promotions on consumers’ value perceptions. Using an internet-based survey, subjects’ long-term willingness to pay for three non-durable consumer goods (a pack of pasta, a toothpaste and a basic t-shirt) was investigated under the following three conditions: the post-promotional phase of a "buy one, get one free" offer, the post-promotional phase of an economically equivalent 50% discount and a situation in which no price promotion was applied at all. For the consumer non-durable pasta, the results suggested that consumers’ value perceptions would be significantly influenced by whether or not a price promotion was previously applied and if so, which one. Furthermore, for the noodles, the findings seemed to corroborate the hypothesis that consumers' willingness to pay is highest in the absence of any previous promotion. Surprisingly, no significant difference was found between the post-promotion phase of the discount offer and the post-promotion phase of the BOGOF offer for any of the three products. All in all, this research provides some meaningful insights on the potential long-term impacts of price promotions on consumers’ value perceptions and willingness to pay. Moreover, our findings could be of particular relevance for managerial decisions regarding the marketing of non-durables in the grocery sector.
The onset of COVID– 19 has accelerated digital trends facilitating the rise of social media and the financial technology industry. Especially in the private equity sector, investors are increasing their online presence and marketers need to define a tactical social media plan to improve its integrated marketing communications and facilitate lead generation.
The objective of this thesis is to develop a social media marketing proposal and action plan for the fintech company: Moonfare GmbH. The aim is to identify the most suitable content marketing, social networks and techniques to power sales growth, brand awareness and community engagement through its current social media channels.
In order to develop a deeper understanding, the literature review presents different digital marketing frameworks applied to social media marketing. Moreover, a careful study of the fintech private equity industry is developed through a Porter’s 5 forces model alongside an explanation of the case of Moonfare through a blue ocean canvas.
For the research, secondary data and internal desk research were performed including, statistical insights directly gathered from the company. The study was further designed with an internal and external situation analysis, concluding with a SWOT model and the establishment of objectives through a SMART goals framework. The final action plan is presented in an OGSM model.
China’s increasing importance in the pharmaceutical industry has attractedthe attention of the mechanical engineer for packaging machinery, Christ Packing Systems. Issues in entering the market have raised questions about the understanding of target customers in China and how the distribution system works. An in-depth understanding of the Chinese pharmaceutical market allows Christ Packing Systems to successfully approach the market.Based on interviews with experts in the field, industry reports and strategic analysis, this research paperwill provide insights into the pharmaceutical industry in China and its challenges and opportunities for Christ Packing Systems. Results show that pharmaceutical companies and their suppliers have to cope withgreat uncertainty. The involvement of the Chinese government stimulates the development of more and more innovative manufacturers of brand medicine. Drastically reducing prices for medicineand making them affordable for everyone in Chinais one of the governments’big goals. After supply shortages of critical medicines during the Covid-19 crisis, China has to expect that foreign groups will move some of their production closer to their customers in Europe and the United States. On the other hand, China is one of the most attractive marketsfor pharmaceutical companies. The largest population of the world which is ageingand increasingly suffers from chronic diseases, demands high quantities of medicine. Adding to that, the growing middle class and an improved healthcare system enables more and more people in China to afford and have access to pharmaceuticals. With this great market potential, Christ Packing Systems is advised to further pursue and intensify its market expansion to China. There are several alternatives to successfully enter the market while keeping the risks and costs at a reasonable level.
The rapid development of digital technologies has stimulated the shift from real life interaction to online communication. Internet audience is rapidly growing every day, while cost of reaching it is remains affordable.
Transformational changes in business environments, skills and cultures have led to the shift from product-based to knowledge-based economies.
New models of employment are getting more and more common, non-standardized employment has risen. The work lifecycle is changing. Instead of linear pattern— education, work, and retirement— there is a move to “cyclic life plans,” with periods of education, work and recreation overlapped and interspersed across a lifetime. This trend challenges standardized career paths, development programs and incentive systems. “Employee consumerism” is rising, especially for those with in-demand skills and experience.
All the above trends in global economy bring a new challenge for the individuals who want to succeed in their careers and personal development. This challenge is decent self-promotion on a labor market, which can be achieved by using efficient self-marketing channels and tools, in particular online.
Brand ambassadors have the power to have a positive influence on how consumers feel and their relationship with the brand. Despite the popularity of brand ambassadors and their effectiveness, a company's employees as brand ambassadors have an ideal and credible impact on consumers and how the brand is perceived.
This bachelor thesis reviews the literature of theoretical and empirical nature to identify how business leaders strengthen the image of their corporate brands the objective is to examine and compare the case of Microsoft Bill Gates and Apples Steve Jobs illustrate how they strengthen their respective brand image.
The results indicate that even though the risk of having CEO’s as ambassadors may tarnish the image of the company in case of unethical behaviors, celebrity CEOs such as Steve Jobs and Bill Gates have a positive impact on their respective companies and strengthen the brand image.
This thesis examines the culture concerning the Celebrity-Endorsed Advertisements in Luxury Brands. Culture and its value have an impact on the effectiveness of the advertisement. Culture can also impact celebrity endorsement as a celebrity can be seen differently according to the cultural pattern. Luxury is also seen differently according to the cultural values, and brand can have an impact on the value of the luxury. Since the advertisement is a very crucial tool for marketing strategies, commercials should be made according to the values of the culture to increase its effectiveness. Culture is a group phenomenon, and it influences the behavior of an individual which impacts the brand and product. Culture creates a lifestyle and new markets; it also allows market adaptation according to the local taste. Culture helps us to understand the changing attitude of the market towards a product or service. Culture plays a role in the perception of the product and advertisement as people from a different country will perceive and interpret things differently according to their culture and experience.
This thesis addresses various diverse questions related to the culture regarding celebrity-endorsed advertisements in luxury brands. The foremost question which addressed is; the culture impact on the customer's perception of the brand image for celebrity-endorsed advertisements as to luxury brands. This thesis is based on the Qualitative research method, including descriptive case study-based research with observations, following an inductive approach to generate a theory, model, and explanation by analyzing the data to finding patterns. This thesis follows the research task based on theory and applying research models to new situations, explaining phenomena, and analyzing the relationships. The information and data for the research are taken from the online & social media platforms YouTube, Facebook, Instagram, and Twitter are used for TV commercials. The data is analyzed through observation by checking the advertisement like and dislike on the online platform. How often they are comment and what kinds of statements are used for an advertisement. Afterwards, the data is analyzed according to the culture models. The findings of this thesis answer and highlight the challenges along with the research questions. The study helps us to understand what culture is and how to target the market more effectively. It explains the importance of the brand and the value of the luxury associated with it. This thesis helps us to understand the impact of the celebrity in the advertainments and how to use them effectively. It also helps us to understand consumer behavior and the perception of the product value. This thesis highlights the fact that what can be seen offensive in the advertisement by a different culture and its impacts on the brand image.
The following thesis examines the role of drug advertising in the United States. It takes a theoretical approach to explore the relationship between drug sales and the corresponding advertising and their perception, effects and implications on the public by focusing on the opioid crisis in the United States. In order to assess the effectiveness of drug advertising, the theoretical hierarchical framework by Robert J. Lavidge and A Steiner was utilized as it provides a straight-forward and frequently applied model to examine the workings of advertising in general.
The thesis’s conclusions give a synopsis of the results both for drug advertising and its effects on sales, as well as the implications drug advertising can entail as demonstrated in the case of the opioid crisis.
Sales promotion are commonly used tool by marketers to manipulate consumer toward a certain offer or product. Attractiveness of a promotion can increase the demand of the promoted product. Monetary and non-monetary are considers the two main types of sales promotions. Monetary sales promotion, also known as price promotion, will provide immediate price discount upon purchase, for example 50% discount. Non-monetary sales promotions or premium promotion, on the other hand, usually grant consumer an extra free product or additional service for free. Previous studies also demonstrated that different sales promotion affect consumer behavior differently. Consumers’ value perception can be influenced by several factors. For instance, marketers use specific “phrase” such as “value pack” to influence consumer price perception. Rationally, consumers’ value perception should remain unchanged regardless of the phrases use to describe the promotion with same discount value. In this study, we examine the impact two sales promotion those are “50% discount” and “buy one get one free” on value perception of Thais consumers. These two deals have equal economic value but perceived differently by consumer. We aim to answer the question “does two different deals with the same value impact value perception of the same product differently?” In order to obtain logical answer, two set of questionnaires were send out to observe the maximum price which consumer willing to pay for “instant noodles” and “soy protein powder”. Unfortunately, the result from our survey were not significant enough for us to derive a concrete conclusion. We also discuss about potential cause of the unexpected result and interpret our result for better understanding. Even without a significant finding, this paper address that different sales promotions impact consumer in various ways supported by other literatures and also self-assumption.
The study investigated what is the generalist education in nursing, how Keppler-Stiftung Haus Raphael, Senior Citizens’ Centre will start the implementation of this training and how people can be well informed using social media to convince them for a career path in nursing. The study examined if the use of social media will increase the turnout of people for this education. This thesis also researched, if the use of this promotional medium can help change people’s negative impression about old people’s home, especially for its funny smells and that, senior citizens are not well taken care of there as expected. From the starting theoretical background consisting generalist education in nursing and the trends of social media were discussed in details. Based on the theoretical issued examined, the empirical research is established, collecting data from staff of old people’s homes in five provinces in Baden-Württemberg, Germany. Correlational analysis was used to test the sample on the two hypotheses. The positive correlation between social media campaign and the turnout for the generalist education in nursing was identified. The alternative hypothesis was supported because there was a significant relationship of independent variables to turnout of youths for generalist education in nursing
The interest in topics such as understanding the communication between product design and customer has increased dramatically in recent years. Researchers have been dedicated to understanding more of product design, its dimensions and the consumer perception of it.
The spirits industry competition is dominating in the alcoholic beverages, and the second largest spirit which has a highly competitive market, is vodka. Companies are struggling to stand out from the competition and grab the consumer attention. The following study will explore the aesthetic and symbolic dimensions of a product design and it will show how the design of the vodka bottles is communicating with the consumer. The research questions that are going to be explored are: Which parts of the aesthetic dimension are positively influencing the consumer and how does the consumer perceive the bottle shape when there is no brand influence?
In answering these questions, a secondary data has been reviewed and a questionnaire has been developed where participants will be answering attitudinal questions, open-ended questions and picture choice questions. The questionnaire has been completed from a random sample group of 92 participants of whom mostly are students.
The findings of the questionnaire indicate that angular shape and thin body of a vodka bottle are most positively appraised by the customer. In combination with a bright colour, the bottle express feelings of excitement and elegance. However, the questionnaire has been conducted with no brand logos, shapes or descriptions, and consumers still have found similarities in the shapes because of the strong influence of some world-famous brands.
This research shows that consumers are affected of how a product is designed and, that certain shapes and colours do not seem to be an option for a vodka bottle. The findings in this study are important, because a better understanding of colour-shape composition could potentially improve vodka company’s marketing strategy.
Artificial Intelligence (AI) is often said to increase efficiency which is why it is especially interesting to companies seeking possibilities to improve existing processes. Consequently, this thesis, written in cooperation with the Corporate Communications and Marketing / Public Affairs department at Marquardt GmbH, explores opportunities in this field by determining prerequisites that should be met when considering working with AI as well as risks that should be taken care of. In order to determine the department’s level and progress in the field of AI, the employees involved in the existing tasks and processes completed a questionnaire, resulting in the department being at the lowest level. Moreover, providers of tools within the fields of social bots, document classification, content marketing, media planning and sentiment analysis are compared with the help of utility analyses, allowing for a recommendation regarding what the next steps of the department should be. The fields were chosen premised on the emplyoees’ current tasks while information required for the analyses was obtained by contacting the providers as well as their websites. Based on findings of the thesis, the department is recommended not to follow the trend of AI immediately as the effort required would be disproportionate to the return.
„We are not thinking machines that feel, we are feeling machines that think.” (A.R. Damasio). This quote from famous neuroscientist Antonio R. Damasio illustrates the significant role emotions play in human perception, behavior and decision making. Marketers in Business-to-Consumer and Business-to-Business sectors increasingly realize that establishing an emotional connection with the company’s or brand’s target group is crucial to aid differentiation, competitiveness and awareness. Especially in highly competitive environments it is important to find ways to connect more closely with the target groups. KLS Martin Group, a medical technology company based in Tuttlingen, Germany, strives to strengthen its brand awareness through Audio Branding and Influencer Marketing and thereby adding an emotional value to the brand. Hence, this bachelor thesis investigates how these two concepts can contribute to this ambition. An empirical qualitative study has been conducted with eight cases to examine the concept of Audio Branding and nine cases regarding the topic of Influencer Marketing as tools to emotionalize the brand and to find out how they can support awareness-raising endeavors. This thesis reveals and illustrates frameworks, emphasizing the dimensions of acceptance, identifiability, continuity and adaptability for Audio Branding and the 4-C framework including the elements credibility, content communication, closeness and control. Further, practical approaches regarding the implementation of Audio Branding and Influencer Marketing in the context of emotions at KLS Martin Group are expounded.
This paper explores the different techniques used by search engine optimizers to increase a website ́s ranking, thus visibility. The author focuses on modern methods from the areas of On-Page and Off-Page SEO. Findings, gathered through a literature review, conclude that SEO has become a more complex process, as search engines algorithm have advanced; transforming from a pure technical optimization to a more user-oriented optimization. Furthermore, the paper identifies several areas that a webmaster can use to collect data to monitor a website ́s performance. In addition, insights into what the data can have for a meaning, are given. The paper finales with a brief overview of various ways to monetize a website.
Online commerce is growing rapidly. With the wide accessibility of the internet, e-commerce is becoming the most important ways or medium for doing business globally. The growth of e-commerce business provides companies a great opportunity to invest online so as to position their brand.
This thesis observes the elements of online brand positioning. Furthermore, it analyses whether these elements can be applied to an online business. For this Zalando the online fashion retailer, will be taken as an example. It starts with a literature review on e-commerce definition, important factors for e-commerce business, advantages of e-commerce business, brand positioning, importance of brand positioning and online brand positioning elements. The chosen brand positioning elements are then applied to analyse the online brand positioning of Zalando. Furthermore, it observes the influence of brand positioning elements on their competitive advantages.
The brand positioning elements are benefits and feature, price and value statements, competitive advantages, information on product and services, processes, partnering and relationship, leadership claims and corporate power, corporate social responsibility and credibility. All these brand positioning elements are addressed by Zalando and these elements have played an important role for the positioning of Zalando`s brand.
Digitalization is one of the major challenges for companies today. Well-established “traditional” companies have to adapt and develop new business models to stay competitive. Digitalization, connected services and alternative drive technologies are identified as key trends in the automotive industry. New competitors from different industry segments, e.g. IT industry, enter the automotive industry. Therefore, the automotive industry faces new challenges due to digitalization. These challenges are identified in the scope of this thesis. One major is a transformation of the classic sales process of a vehicle. Mercedes-Benz Special Trucks developed a new certified partner program. Bodybuilders, who are working with the model series Econic, can apply for the partner status.
Furthermore, Mercedes-Benz Special Trucks will launch a product information platform. Bodybuilders have the opportunity to market themselves and their products on the platform. Therefore, this thesis aims to identify the theoretical factors of the success of a digital platform and to transfer these factors to the automotive industry. Qualitative research methods were conducted to examine the practical relevance of these factors. By analyzing already existing platforms in the automotive industry, it turned out that many industry-specific success factors are already implemented. Thereby a series of recommendations for actions, regarding the design and optimization of the EconicPartner Portal, were derived.
The use of social media for marketing purposes has already begun replacing virtually all traditional marketing practices in order to cater to a generation of digital natives and young festival goers – a trend that can be especially observed in the music industry today. For all that, not all marketers of music festivals are fully informed about the necessity of a well-developed and multifaceted social media strategy. The goal of this study was to explore the topic of strategic social media in music festival organizations and to derive a model upon which music festival organizations can establish and form their social media strategy more effectively. For this purpose, a literature review was conducted and a combined social media model for assessing social media strategies of music festival organizations was proposed. Six prevailing themes pertaining to social media strategy that were identified constitute the model: 1. Channel selection and evaluation, 2. Audience analysis, 3. Communication style, 4. Social media content, 5. Social monitoring and risk management, and 6. Roles and responsibilities. In the second part of this study, a qualitative research design employing interviews and a case study was used in order to explore strategic social media use in leading festivals in Serbia, Croatia and North Macedonia. The findings of this study reveal about the impact of specific social media platforms, the use of analytics tools for gathering audience insights, the two-way interactive communication with the fans, the efficiency of content resulting from co-creation, the role and importance of PR in social media, as well as the position of social media in the organization and the staffing approach for social media marketing.
This thesis is assigned by Carestream Dental in order to implement a launch plan of the Showpad (A Sales Enablement Platform) application in the EMEA region for the sales and marketing teams. To ensure successful implementation, a thorough analysis was conducted in order to review and established the necessity of the Showpad application. It was imperative to build an implementation plan before the launch. The application was structured and tested among the sales and marketing team to examine the benefits of the application before making any decisions about the Launch. The purpose of this thesis was:
To understand the full capabilities of the platform for sales and marketing.
To define and build a structure that fits the EMEA sales needs.
To this effect, build an implementation plan for a successful launch of the platform. Studying whether the application would add value to the sales and marketing team processes. This thesis was executed as quantitative research collecting data through primary research. A survey was conducted to find out whether the marketing and sales team found the platform useful for them and how they experienced the built-in structure and layout. The purpose of Showpad was to enable our sales and marketing work more efficiently when it comes to having materials for their working needs and the platform was intended to replace previous system, the decision to launch was based on their opinions and experiences. A workshop was organized with the sales and marketing representative as part of implementation plan to discuss internal and external processes of usage. The first step was to roll-out for internal marketing and sales and the second step to launch for external dealers. The overall look and feel of the platform was created in alignment with the Carestream Dental branding guidelines. The structure of the platform was built based on the sales needs and information collected during the workshop. The structure was clear, and content found easy to access in comparison to the platform already in place like Sharepoint. The platform improved the alignment and communication between the marketing and sales team to a good extent.
Sales promotional tools are of significant importance in attracting potential customers and retaining current customers. We can already have access to many studies in examining and comparing the causes and effects that different sales promotional strategies could bring to various aspects, such as, sales, brand name and brand loyalty. Several researches have also explained the irrational buying decisions and behaviors consumers have when they are given framed promotional message. Researches have shown that, in many cases, consumers tend to go for a free offer (bonus pack) instead of a discount offer although the economic value is equal. It is also shown by previous studies from students of Hochschule Furtwangen University have concluded that in Germany, for non-durable goods, consumer’s willingness to pay is higher with BOGOF offer then that of discount’s. They have also conclude that the effects that promotional tools could bring are long term by designing the survey with situation that the promotion has expired. It is known that BOGOF is preferred over discount, but how good is BOGOF compared to when there is no promotion given? And are there any changes in consumer’s perception towards product’s quality with different promotion applied? This study will be focusing on two promotional strategies: discount and BOGOF in the non-durable goods industry in Europe and in China. There will be a Baseline Test and an A/B survey. A total of 1061 participants were randomly selected to participate in an online survey. The questions of the Baseline Test are under a situation with no promotion, while A survey’s questions are under a situation of ended discount and B surveys are under a finished BOGOF offer. The survey results indicated that, both in Europe and China, the willingness to pay for non-durable products in BOGOF offer is higher than that of the discounts, while the baselines are close with the result of discounts. This study has the potential to contribute to academics and marketers in the non-durable goods industry as it consolidates previous findings and provides insights of the relationship between baseline and promotional tools.
Programmatic Advertising has been proven to cause privacy concerns amongst its recipients. Various research points out the fact that heavy use of data for personalized advertisements can have a disturbing and scaring effect on the users. This thesis takes a closer look on the privacy concerns of users and whether these concerns are connected to a lack of awareness about the topic Programmatic Advertising.
Since there is a big research gap about this topic, it was essential to collect primary data. For this matter, a combination of qualitative and quantitative data-gathering has been utilized.
The outcome of this research has helped to come up with managerial implications that provide advertisers with a deeper understanding about the users’ privacy concerns and whether these are linked to a lack of awareness and knowledge about Programmatic Advertising.
Knowledge Sharing in Enterprise Social Networks - Exploring the use of the Aesculap GMS Magazine
(2019)
This study assesses the usage of the Aesculap GMS Magazine, an Enterprise Social Network dedicated to the employees of the Global Marketing and Sales area at the Aesculap division of the B. Braun Melsungen AG, with particular focus on knowledge sharing. To address this issue, the purpose of this study is to explore the users’ perceptions, as well as the strengths and weaknesses and usage enablers and barriers of the Aesculap GMS Magazine via a group discussion with four potential users, semi-structured interviews with two experts and an employee survey. The interviews and the group discussion were recorded and analyzed and the survey was assessed with descriptive statistics. Results show that the vast majority is satisfied with the Aesculap GMS Magazine and does not perceive any barrier that hinder them from engaging in knowledge sharing. This data was further processed in a Scoring Model which finally resulted in a prioritization of various alternative measures that will be useful for the future of the Aesculap GMS Magazine.
Globalization brought high competition in the market. Therefore, international Marketers started to use a strategy of linking a product to its Country of Origin to get a potential competitive advantage on their product. Previous studies have found that the effect of Country-of-Origin on consumer´s product evaluation, perception and purchase intention. However, it was limited to find the County-Of-Origin effect on different age groups especially in Germany.
The purpose of this research was to analyze the effect of Country of Origin on German consumer´s product evaluation and different age groups. Projective test was adopted for designing the questionnaire and Italy, China and France were selected as the country. In the end, the data was represented by statistical analysis and graphic representation.
This research comes to the conclusion that the Country of Origin either has an impact or has no impact on German consumer´s product evaluation. Their evaluation showed various results based on country and product information such as Country image, Country of Manufacturer image, product category and brand. Therefore, this research was not able to define the general Country of Origin effect on German consumer´s product evaluation. However, this research will give an insight for designing a future research and a more comprehensive understanding of the Country of Origin effect on age groups.
Purpose – To empirically examine the impact of a set of influencing factors on B-to-B sales call success from a buyer, salesperson and neuroscientific perspective
Design/methodology/approach – A literature review was conducted to find potential non-economic influencing factors and a set of hypotheses was generated. Subsequently, findings were verified through an expert interview. Then two surveys examining the buyer and sales perspective were carried out and hypotheses were tested. Lastly, results were aimed to be explained from a neuroscientific perspective.
Findings – The results show that trust, emotion and empathy are positively correlated to sales call success. However, communication, listening skills, empathy, appearance and personality variables were on average still perceived as somewhat important for sales call success by both survey groups. Neuroscientific literature could provide insights into the effects of trust, emotion, appearance and extroversion on sales call outcome.
Research limitations – The sample size permits only a general analysis and conclusions. Buyers participating in the survey tended to evaluate sales calls as rather successful, leading to an underrepresentation of “unsuccessful” sales calls in the data set. Neuroscientific literature provided insights but could not fully explain the suggested model.
Practical implications – Emotional and non-economic factors including trust, positive emotion and empathy should be part of a successful sales methodology so that the effects of these factors are considered to improve the outcome of sales calls
This research is exploring how companies can create the right brand image through marketing activities and brand management. We will determine all the components needed in luxury goods industry for a successful brand image establishment and how important this is in the luxury industry. We will start by discussing about the important aspects of brands, luxury and the luxury industry leading to a more practical chapter of the brand image creation methods in luxury goods industry with real life examples and finally concluding the brand image being a main ingredient in consumer-based brand equity creation. The conclusion is formulated with Aaker´s (1991) model of brand equity and Keller´s (2013) dimensions of brand knowledge and finally supported by Na et al. (1999) model of brand power.
The main focus of this thesis will be to shed light on the existence of cognitive biases. As many researchers, such as Daniel Kahneman and Amos Tversky, have proven in the last five decades, people are not always as rational as they would like to believe. It is important to understand the origin of this irrational behaviour as well as its implications on judgements and decisions. Furthermore, cognitive biases also have a significant influence on consumers’ buying behaviour and decision-making. Through extensive research in secondary as well as primary data it will be shown how much of an influence the cognitive biases anchoring, hyperbolic discounting, loss aversion, endowment effect and decoy effect have on consumer buying behaviour. Additionally, recommendations of how these influences can be used in marketing will be given.
Creating effective cross-cultural advertising campaigns is one of the most challenging ongoing topics in international marketing. This paper aims to apply the insights of cross-cultural neuroscience of emotion to advertising in China and Germany.
Examining the differences in cross-cultural perception of emotions will be instrumental for models used in advertisements across China and Germany, help understand the role of consumer age for the emotional reaction to advertisements and elucidate the influence of emotions on cross-cultural prejudices and memory.
Based on an expert interview conducted with the neuroscientist Dr. Henning Beck, several hypotheses were generated. In order to investigate the hypotheses, a cross-cultural survey in China and Germany was conducted testing the influence of the own-race bias on emotional advertising using the Self-Assessment Manikin (SAM). The results of the primary research suggest that the perception of emotions is culturally trained and can lead to a different emotional experience of advertising for Chinese and German citizens.
The age of connectivity has come with maximum convenience, variety and transparency for shoppers. In light of an increasingly informed consumer with a trained eye for inauthentic marketing, traditional brick-and-mortar retail has recognised the need for differentiation from online competitors. As a consequence, retailers are progressively moving away from transaction-focused retailing to the creation of multi-sensory and emotionally engaging customer experiences through experiential retailing.
As a means of showcasing the brand, experiential retailing is particularly gaining popularity among consumer electronics brands. However, considering the high cost and non-transactional focus of experiential retailing, the question arises whether this approach creates long-term benefits for the brand. Therefore, this bachelor thesis aims to identify whether experiential retailing constitutes a viable branding tool for consumer electronics. Upon establishing a relationship between the concepts of experiential retailing and branding based on literature review, this paper uses qualitative research to investigate the implications of this relationship as perceived by a brand representative and consumers. The analysis of the conducted expert and focus group interviews, identifies experiential retailing as a means of increasing brand awareness, whilst addressing other brand constructs such as brand experience and brand loyalty. With respect to this, this paper substantiates the applicability of experiential retailing as a branding tool for consumer electronics.
With information on corporate ethical behavior now more accessible than ever, consumers have become increasingly socially and environmentally aware, which has translated into a growing demand for ethically made products. For ethically minded consumers, certification labels such as fair trade or organic are simple indicators of whether a product meets their ethical standards. For companies that wish to become certified, which is a lengthy and sometimes expensive process, there are several pertinent questions to consider, such as how much customers really value particular labels and whether multiple labels yield significant added competitive benefits. One should also consider how best to collect this information, because simply asking customers via surveys isn’t guaranteed to return results that actually reflect or predict real-life behavior (Carrington et al. 2010). For this paper, we collected information on consumers’ willingness to pay for products with the organic and fair trade labels (both individually and in combination) using two different methods: a traditional questionnaire and a reaction-time based electronic research method designed to reveal subconscious value perceptions. The factors involved were product type and number of labels. We found little evidence to suggest that additional ethical labels significantly increase willingness to pay.
Social media and social networks are terms which appear daily in all sort of different contexts. The importance of such online platforms is growing day by day. People spend an immense time of their everyday life in such networks. Therefore, it is not surprising that marketers have encountered the great opportunity coming along with this. This paper contributes to the little research on follower demographics and delivers an insight into the hotel industry in the Black Forest. It attempts to close the knowledge gap of comparing social media followers of hotels to actual hotel guests, shows how hotels can integrate social media in their marketing strategy and why it is relevant for different market participants. Moreover, a comparison of possible target groups was made.
For analysing social media followers of hotels, own primary data was collected in form of an email survey of hotels in the Black Forest. The findings were afterwards compared to actual tourist demographics derived from a former hotel guest survey in the Black Forest. According to responses of 85 hotels, the study found that hotel guests are usually from older generations (60+) and mainly male, whereas hotel social media follower tend to be younger (around 30) and female. This shows the possibility for hotels to target customers, different from their loyal customer base, via social media. Secondary data helped drawing further conclusions. Instagram clearly supports hotels to attract new customers. It has high relevance for hotels, as well as individuals, and can be integrated in each step of a marketing planning process. Target group analysis of current guests and potential new clients, who are present on social media, has made clear that both are coming with advantages and disadvantages. Hotels should enter new markets to enlarge their customer group, however, not at the dispense of loyal guests. Loyalty and customer relation management in the accommodation industry will always be an essential point.
As the service industry continues to grow in all aspects it is becoming clearer that as consumers have more options companies have to find different ways to distinguish themselves from their competition. One of the ways to do this is pricing, although some firms are still using old forms of pricing most are now gravitating towards newer more unconventional methods.
The purpose of this research was to analyze different pricing strategies and how they affect consumer purchasing behavior. The study looked at new forms of pricing such as Pay what you want, more conventional pricing in the service industry which was Dynamic pricing and a controversial form of pricing which was partitioned pricing.
This thesis contains 6 chapters. The first chapter will be an introduction and literature review, Chapter 2, 3 and 4 will represent the different pricing mechanisms respectively Chapter 5 will compare and summarize the pricing strategies and Chapter 6 will provide the conclusion and limitations
This Thesis comes to the conclusion that different pricing strategies invoke different behavioral characteristics in consumers. Pricing strategies can either affect consumer behavior negatively or positively. Pay what you want pricing influences consumer behavior the most in a positive way whilst Partitioned pricing will cause increase consumers’ willingness to purchase a service. Traditional methods such as dynamic pricing affect consumer behavior to a lesser degree. In comparison with the other forms of pricing does not affect consumer behavior positively.
As banks have to close branches in the current low-interest environment and as customers show an increasing preference for online channels, existing channels of branch-centric banks no longer can guarantee to suffice the needs of the omni-channel consumer. Online consultation through video chat, called video banking, is a possible solution for these issues. In order to keep marketing activities effective and cost-efficient, it is of interest for the banking sector to define a socio-demographic target group for video banking.
Thus, the objective of this thesis is to find socio-demographic characteristics which influence the willingness to use video banking. The characteristics deemed as plausible predictors are then tested for their suitability as such through bivariate and multivariate analysis of an empirical study conducted among U.S. bank customers with internet access. The goal of the multivariate analysis is to find the regression model that best predicts the willingness to use video banking. Depending on the outcome, recommendations will be made about the definition of a target group for video banking.