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This master thesis explores the divergent consumer preferences within e-commerce sales funnels in China and Germany, two of the world's leading e-commerce markets. This comparative study explores the complexities of website design preferences, the influence of cultural elements on consumer decision-making, and the drivers of consumer loyalty and repeat purchases, with China's rapid adoption of digital technology and innovative marketing strategies set against Germany's mature market and consumer trust.
A mixed-methods approach is used in the research, combining quantitative and qualitative analysis. Insights into consumer behaviors and preferences influenced by cultural, economic, and technical aspects are provided by a thorough analysis of scholarly literature, case studies, and consumer surveys from both nations. The report highlights the distinctive features of each market by examining important elements such as digital innovation, sustainability, social integration, data protection, and mobile commerce in e-commerce practices.
Remarkably, the thesis seeks to provide practical insights to German e-commerce practitioners. German businesses can learn more about properly aligning their marketing and operational goals with consumer expectations by studying the successful techniques employed in China. This research contributes to academic understanding while also having implications for marketers and e-commerce platforms looking to improve user engagement, conversion rates, and the overall online shopping experience in the dynamic global e-commerce world.
This research examines the impact of social media on consumer behavior, focusing on how consumer behavior and habits change after the use of social media by German and Chinese young consumers. A comparison of the differences between the two groups is also conducted. The study was conducted based on theoretical background and terminology, followed by six hypotheses. Then this research determined the scope, target population, and sample size before using focus groups and online questionnaires as survey methods. While analyzing the questionnaire data, the research tested the hypotheses and demonstrated the effects between the variables. The results indicated partial agreement with existing studies. Browsing time positively correlates with the purchase journey. The duration of online discounts negatively correlates with transaction speed. Young consumers' demand increases with the amount of time they spend browsing product advertisements. However, some findings ran counter to previous investigations. The impact of SMM on young consumers has no adverse effect on the time spent browsing products. Moreover, only in some cases, young consumers' purchase intentions are positively correlated with demand.
Keywords: Young consumers, Social media marketing, Consumer behavior, Purchase journey, Purchase intention, Online time-limited discounts, Demand
Die vorliegende Arbeit ermöglicht eine Erkenntnis über die Herausforderungen, die die chinesischen Unternehmen AliExpress und Shein implizieren und den aktuellen Erfolg auf dem Markt, der durch angewandte Strategien bestehend bleibt. Das Ziel der Arbeit umfasst die Herausforderungen der beiden Unternehmen, die diese ihren Kunden gegenüberstellen und den angewandten Marketing-Strategien, die grundlegend dafür sind, Problematiken als primärer Kunden nicht allzu kritisch aufzufassen. Für die Analyse wurden Problemfelder dargestellt und anhand einer Umfrage diskutiert. Die Analyse bietet einen Überblick über die Herausforderungen, dennoch sind Optimierungsansätze nicht vollständig realisierbar. Die steigende Popularität der beiden Online-Shops ist auf bestehende Strategien zurückzuführen und diese sollen auch weiterhin ausgeführt werden und die Schwierigkeiten überwiegen.
Der Wirtschaftsboom in China der sich über die vergangenen Jahre beobachten ließ, hat dafür gesorgt, dass China global den wichtigsten und größten Markt für Automobilhersteller darstellt. In Bezug auf Volumen, Wachstum und Umsatz ist kein anderer Markt wie der chinesische Markt. Dadurch bietet er auch Besonderheiten, die kein anderer Markt bietet. Aus diesem Grund liegt es nahe, dass Trends sowie Veränderungen des Kaufverhaltens, der potentiellen Kunden genauestens beobachtet werden sollten, um langfristigen Erfolg zu garantieren, was eine Herausforderung für Automobilhersteller und deren Produktportfolio, sowie Marketingmaßnahmen bedeuten kann. In dieser Arbeit werden die aktuellen Trends im chinesischen Automarkt und das daraus resultierende Konsumentenverhalten untersucht. Um dies zu analysieren wurde eine Umfrage durchgeführt. Die Ergebnisse der Umfrage zeigen unter Anderem, dass als klassisch zu bezeichnenden Faktoren immer noch einen hohen Stellenwert für chinesische Kunden haben und deutsche Marken auch unter jüngeren Generationen, Vorrang vor landeseigenen Marken haben. Aber auch Trends zur Elektromobilität, Car-Hailing Diensten und Onlinekonnektivität ließen sich feststellen.
China’s increasing importance in the pharmaceutical industry has attractedthe attention of the mechanical engineer for packaging machinery, Christ Packing Systems. Issues in entering the market have raised questions about the understanding of target customers in China and how the distribution system works. An in-depth understanding of the Chinese pharmaceutical market allows Christ Packing Systems to successfully approach the market.Based on interviews with experts in the field, industry reports and strategic analysis, this research paperwill provide insights into the pharmaceutical industry in China and its challenges and opportunities for Christ Packing Systems. Results show that pharmaceutical companies and their suppliers have to cope withgreat uncertainty. The involvement of the Chinese government stimulates the development of more and more innovative manufacturers of brand medicine. Drastically reducing prices for medicineand making them affordable for everyone in Chinais one of the governments’big goals. After supply shortages of critical medicines during the Covid-19 crisis, China has to expect that foreign groups will move some of their production closer to their customers in Europe and the United States. On the other hand, China is one of the most attractive marketsfor pharmaceutical companies. The largest population of the world which is ageingand increasingly suffers from chronic diseases, demands high quantities of medicine. Adding to that, the growing middle class and an improved healthcare system enables more and more people in China to afford and have access to pharmaceuticals. With this great market potential, Christ Packing Systems is advised to further pursue and intensify its market expansion to China. There are several alternatives to successfully enter the market while keeping the risks and costs at a reasonable level.
In the era of digitalisation, mobile devices are supporting us throughout the day, in any situation, at any place and any time. We purchase goods and services through our phones, communicate with others and can get information about anything we want. The mobile technology is the fastest growing industry the world has ever seen. Mobile technology is the most influential driver of current social and economic change. Therefore mobile marketing is already a major factor in today’s marketing mix. Nevertheless adaption of mobile marketing progresses differently in different parts of the world. China took on a leading role in mobile marketing without many people outside China noticing. The purpose of this paper is to examine and display the major differences between China and Europe when it comes to mobile marketing. Especially, I will focus on WeChat, a relatively new communication application in China that has shaped mobile marketing significantly since 2011, the year of its launch.
However, due to significant differences in market scale, market complexity and adoption of technology in Europe and China it is important for European companies to understand the potential power of WeChat if they want to do successful business in China. Therefore I will give a comprehensive overview on how to use WeChat for business. Additionally I will connect the mobile marketing aspect with Chinese language learning. Chinese language learning represents a global current trend and is building a bridge between China and Europe both culturally and economically. For this paper I conducted practical research in a Chinese language school under European management in Beijing/China. This way I was able to gain first-hand insight in the obstacles a European company faces when it comes to WeChat mobile marketing in China. This paper will cover the theoretical foundation of mobile marketing and will connect it with real recommendations for successful WeChat mobile marketing.
The bachelor thesis “ international Markenführung in China- Wie kann man eine Marke auf dem Wachstumsmarkt China stärken?” was created in collaboration with the company GF Automotive in Schaffhausen and covers he topic of branding in China. Considering the growth strategy of GF, especially for the Chinese market, this thesis should answer the question to what extent the branding strategy needs to be adapted to Chinese culture in order to be successful and which actions need to be taken to strengthen the brand awareness. As brands are an important asset which can generate value and differentiate form competitors it is important to develop a strong brand identity which can successfully be applied to the highly competitors it is important to develop a strong brand identity which can successfully be applied to the highly competitive Chinese market.
Following a short introduction into the theory of branding and its relevance for the Chinese market there will firstly be undertaken and examination of the Chinese automotive market. In the next step the current brand appearance, its values and goals will be analyzed with respect to the Chinese market. Within the scope of the online survey there will take place an evaluation of the current brand loyalty of the employees of GF Automotive in China. As the theory is closely related to the identity- based brand management, the first step of all brand activities is to strengthen the brand internally and create a common understanding. Therefore, the results of this survey are important for the further investigations of this thesis. In addition, the expert interviews should examine the findings of the theoretical research and give further insights into the practices of branding in China. Marketing experts report about their experience and point out what needs to be taken into account for a successful brand strategy in China. As a conclusion, this research should identify problem areas, which need to be improved to successfully strengthen the brand GF in China. Thereupon will be developed recommendations for actions which need to be taken by GF. The thesis shows, that in order to strengthen the brand in China it is very important to partly adapt to the Chinese circumstances. The heterogeneity of the two countries, China and Swiss, makes it impossible to simply apply a standardized branding. The culture, the language, etc. require an adaption of the branding in order to successfully reach the Chinese audience. Therefore the transnational brand strategy turns out to be the most successful for GF Automotive in China. It covers both, standardization and adaptation.
The purpose of this paper is a conceptualization of the identification and motivational methods for top distributors in the Chinese market for frequency converters. An examination of the market size, participants and segments is provided. Further the benefits for the manufacturer and distributor that occurring from a partnership are elaborated on and the term top distributor is defined.
Based on marketing channel literature a conclusive multidimensional model for the top distributor selection has been developed. The basic dimensions for distributor selection were determined as Sales/Market, Product/Service and Risk/Uncertainty factors. Those dimensions are supplemented by the China specific factors Guanxi and Human Capital. With special focus been given on the aspects that businesses might encounter when operating in China the reginal factors in distributor evaluation are also being discussed.
IN order to determine the value of different rewards two surveys were conducted. For the identification of the most valuable motivators a rewards portfolio was developed and applied on the data gathered in this surveys. The rewards portfolio was based on the portfolio analysis first developed by the Boston Consulting Group. The rewards determined as most valuable from both the manufacturers and distributor sides were “additional marketing and customer acquisition support”, “extended payment terms” and “market intelligence from manufacturer”. An explanation for the importance of those rewards is additionally provided.