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Integrated Development of Software and Service — The Challenges of IT-Enabled Service Products
(2007)
Leistungsgestaltung
(2008)
Der Gesamtprozess
(2010)
Spezialisiert auf Service
(2013)
A Coherent Set of Customer Experience Factors for the Developers of Industrial Product Services
(2016)
The dimenSion concept - approaching service prototyping from a multi-aspect description perspective
(2017)
Vom Prozessmodell zum digital erlebbaren Prototypen – Pay-per-Use-Konzept für eine Verpackungsanlage
(2020)
Companies are confronted with the challenge of having to transfer more and more knowledge in a shorter time to fewer available employees. At the same time opportunities based on digitalization and smart services are rising. Digital training offers advantages as flexibility, accessibility, in-teractivity and cost savings. This explorative paper investigates the framework conditions, requirements and opportunities for new approach-es of providing knowledge by smart services for professional users. Fur-ther, the paper will investigate how smart service approaches for knowledge provision can be transferred and integrated into product ser-vice systems and suitable business models.