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Starting from the direct exchange of goods and services to the first traces of money almost 3,000 years ago to contactless payments with our smartphones and bank cards in the 21st century. Along the way we have recorded a lot of innovation in the field of payments like the invention of the credit card in the 1940s or the implementation of a debit system for debit cards in the 1980s.
Each of those innovations was greeted with skepticism at the time of their introduction. The concerns of the people are understandable since the innovation in this field touches a very important topic to most humans: money.
At first people did not trust physical money when they did not exchange goods and services directly anymore since it did not feel like it is a fair exchange. Then people were not believing that plastic cards will one day substitute cash. Now people are pessimistic about contactless payment methods that don’t even require those plastic cards anymore.
Yet experts agree on the idea that the future of payment is contactless.
In my thesis I am focusing one of the technologies used for contactless payments called NFC.
The goal of this thesis is to give an overview over the usage, chances, risks and the competitors of this contactless technology, highlight the impact of the COVID-19 pandemic and answer the following question based on empirical data:
“Is NFC the best method to handle contactless payments?”
Financial technology, popularly known as Fintech, has disrupted and revolutionized the financial service sector. Today, institutions such as banks are adapting digital transformation with the help of technological devices. There is no doubt that Fintech has transformed the way we bank. Nevertheless, there has been a growing need of understanding the future of financial institution with a holistic approach. Regulatory and governmental support towards maximizing opportunity, minimizing risk, and integrating financial inclusion is needed to accelerate the economy and attain sustainable development.
The following thesis aims to study financial inclusion and how to achieve it in the Fintech industry. It comprises of four areas of influence; market, social, technology and regulatory while emphasizing on the economic development, social progress, uplifting digital finance and robust regulatory system in the globalized financial market. The research aims to close the gap among the regulatory, economic, technological and social aspects of Fintech and then develop a pathway to attain financial inclusion. In addition, the objective of the research is to provide a comprehensive strategic plan towards a prespecified future in finance. This was achieved with the help of normative scenario planning. The result was calculated using scenario planning software INKA 4. The result consisted of four distinct scenarios supporting the pathway to implement financial inclusion in Fintech sector by the year 2030.