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The primary purpose of this thesis is to examine if the implementation of process mining significantly impacts a company’s competitive advantage, what challenges organizations face during that process and while using the tool as well as to identify drivers for business value generation and for which purposes and in which areas process mining is applied along the value chain. Therefore, an exploratory case study was conducted based on ten in-depth expert interviews containing representatives of various industries.
Today’s business environment of uncertainty and increasing volatility demands for organizational resilience and adaptability. Businesses recognize the importance of effective process execution and management based on the necessity of process optimization in order to sustain competitive. Due to its universality of application and its ability to deliver ubiquitous value in ways that never have been possible before, process mining is gaining vast popularity across various domains.
Findings appear to show that process mining is seen as modern, innovative, and supportive means to gain transparency over processes’ complexity by facilitating the ease of identifying improvement areas on a holistic end-to-end perspective of a company’s value chain.
Thus, businesses use process mining to yield the creation of monetary and non-monetary values by deploying an iterative cycle of continuous improvement. Hence, value potentials are realized by transforming actionable insights obtained into suitable actions serving as enablement for value capture. Despite that, process mining impacts organizations on different levels, whereas such impacts potentially affect a company’s competitive advantage through several paths. The study further explores a variety of success factors consisting of antecedents for effective usage and drivers for consistent value creation of process mining. The analysis depicts moderating effects of success factors on several challenges, whereas organizational challenges clearly overweight technical’s. Ultimately, implications for further research and managerial actions are presented focusing on the organizational perspective of process mining.
The following bachelor thesis was written in cooperation with the company GF Automotive AG located in Schaffhausen, Switzerland. It is a worldwide recognized development and serial production partner of the automotive industry. The thesis covers the topic ‘The potential of gaining competitive advantage through Green Marketing’. The purpose of this thesis is to research if sustainability within the automotive supply industry is of high importance and can be used to gain competitive advantage. The thesis offers possible measures to implement successful practices that were detected in the conducted benchmark. It points out that green marketing in the B2B business can support companies to differentiate and it illustrates how marketing communication of the company GF Automotive AG can be adapted in order to succeed and remain leader in the highly competitive automotive supply market
Non-R&D-intensive firms and industries play and continue to play an important role in the German manufacturing industry, as their 41% share of value added in 2007 indicates. Nonetheless, non-R&D-intensive SMEs especially need to ready themselves for a future shaped by a continuously increasing internationalization of competition, rising knowledge intensity and complexity and an impairing job market situation due to demographic changes. Non-R&D-intensive SMEs are therefore more than ever required to boost the effective and efficient exploitation of firm-specific resources and competences in order to generate, secure or enhance competitive advantages. As studies however show, existing strategic competence management concepts are currently implemented rather by large firms. In addition to small firm size, low R&D intensity effects staff setup, innovation behavior, generation and use of knowledge and competitive market behavior which further negatively influence a firm's possibilities and propensity to implement these strategic competence management concepts. In a first step into this field of study, this master thesis aims to identify and analyze specific characteristics facilitating or discouraging an implementation of strategic competence development processes in non-R&D-intensive SMEs in the form of requirements, drivers and barriers. A literature review addressing the particularities of non-R&D-intensive SMEs and the attributes of current strategic competence management concepts discouraging an implementation of strategic competence development builds the foundation for nine guided interviews of explorative nature involving four non-R&D-intensive SMEs conducted to acquire qualitative empirical data to complement the theoretical findings. A total of 22 specific characteristics, i.e. eleven requirements as well as six drivers and five barriers, facilitating or discouraging an implementation of strategic competence development in non-R&D-intensive SMEs were identified after forging the bridge between theoretical and empirical findings.