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Course of studies
- IMM - International Management (59)
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The study explores the use of gamification approaches in complex diagnostic systems. Based on theories of gamification, a concept for the feedback function within the diagnostic software ESI[tronic] of the Robert Bosch GmbH is developed with user interviews and the analysis of feedback data. Through this, feedback loops should be generated to enable further development taking the user perspective into account. The results show that the target group of the diagnostic software can be intrinsically motivated and the aspect of mutual assistance as well as recognition and appreciation is particularly important. Therefore, the use of gamification concepts in complex diagnostic systems contributes to increasing user satisfaction and ultimately to influencing feedback behavior.
The German banking landscape is currently undergoing a paradigm shift of an unprecedented magnitude. As the financial world is changing, the future of German banks is highly uncertain. A multitude of present-day driving factors will shape the banking world of tomorrow. Therefore, this thesis aims to investigate and analyze the future of the German banking sector until 2030. The concept of scenario planning serves as underlying method for this research. Based on current factors influencing the German banking sector, the present thesis systematically develops coherent future scenarios. The generation of these scenarios is performed with the help of the scenario software INKA 4. This enables to assess a comprehensive picture of the future environment and the interactions between external influencing factors. Based on the most consistent future scenario, implications for the strategies of German banks are derived. As a result, German incumbents can question their strategic orientation and position themselves optimally for the future.
This project builds an understanding on the evolution of financial intermediaries and its actors based on financial intermediation theory. By discussing the perspectives of borrowers and lenders within the crowdfunding industry, this study advises a way to create a competitive advantage for emerging Crowdlending platforms by leveraging on institutional investors.
This study recommends an inductive analysis of the crowdfunding industry, based on studies of other authors, observations of the industry and academic papers regarding investment behaviours. This leads to a Porter’s Five Forces analysis, which depicts the linkages among the actors of the business. The previous analysis suggests that institutional investors create positive linkages within the business; therefore, the project continues to explore the requirements of these agents when employing crowdfunding platforms as an effective investment vehicle.
As an investigation tool, a questionnaire is designed and delivered to institutional investors in the Latin American region. Results show that institutional investors lean towards short term credit operations structured under a monthly cash flow arrangement. While investors do care about the established communication channels and management of cash flows towards borrowers; support activities are susceptible of outsourcing and may constitute a value-added opportunity for financial intermediaries.
The context of this project is a study of the business expansion and development of the Becual Chile crowdlending platform as a young company in the market. The study is led by the Hochschule Furtwangen University and complemented by other two theses: ‘Credit Risk Model for a SME Crowdlending Platform’ (Aravena) and ‘Growth Strategies for SME Crowdlending Platform’ (Beltran).
The platform business model replaces the traditional linear value chain model, demonstrating how value can be created differently. The emergence of new platforms in various industries during the last decade has made it difficult to imagine a business without naming at least a handful of active platforms. The platform business model has been proven to revolutionize industries, and this study investigates the possibility of launching a platform business model in unprecedented arenas which still use conventional pipeline business models.
The study explores the process of generating ideas for a new opportunity in the platform business model. After generating 11 ideas, screening and evaluating methods were studied.
This thesis begins a theoretical investigation into leadership and organizational power by briefly examining the relevant academic literature. It then examines Robert House’s Path-Goal Theory, Bertram French, and John Raven’s Bases of Power frameworks. This study investigates the correlation between directive, supportive, participative, and achievement-oriented leadership behaviors and reward, coercive, legitimate, expert, and referent power within organizational set-tings by combining theoretical knowledge with empirical data gathered through questionnaires conducted with leaders and employees in the hotel sector. It also investigates how they impact the achievement of hotel goals.
Contributing to existing knowledge on leadership and power dynamics in the hotel industry, this research rigorously analyzes the compatibility and effectiveness of leadership behaviors with various power sources. The empirical backbone of this study comprises questionnaires conduct-ed across sixteen Southeast Asian hotels, yielding insights grounded in real-world organization-al settings. Based on 167 responses, this comprehensive investigation offers valuable implica-tions for practitioners and scholars, elucidating the intricate relationship between leadership be-havior and power sources. It underscores the strategic importance of aligning behavior with power sources to enhance leadership effectiveness and foster organizational success.
Low profitability is one of the major problems of the airline industry and one approach to solve it is that selling ancillary services to passengers which is called a-la-carte pricing. While this strategy has had some success in terms of additional revenue generation, especially for the low-cost airlines, full-service airlines struggle to implement this approach since their brand image is equivalent to better comfort and complimentary services served to their customers. Therefore, a new and possibly more effective strategy about the ancillary services comes into play which is called the a-la-carte options strategy. This strategy suggests rather than removing the complimentary ancillary services, the airlines can offer a certain number of reward miles to their frequent flyer program members to not choose to use that free ancillary service. By doing that the customer would receive free reward miles and the airlines would save from a substantial cost factor from ancillary services since the reward miles are low-cost for them. In this research, the potential cost reduction of a-la-carte options, optimal mile offer, and the possible customer reaction for launching the strategy are examined. First, potential cost reduction is calculated with real scenarios and flights. Second, customer responses are assessed with a survey conducted. The results show that a-la-carte options strategy can be highly effective on cost-cutting and customers tend to accept and use this strategy. Therefore, a-la-carte options strategy is potentially a good and effective instrument to fight the sector’s long-standing profitability problem by decreasing ancillary service and other customer service operation costs.
Over the past few decades, there has been an increasing amount of academic literature recognizing the significance of innovation systems. Entrepreneurship is an important component of an innovation system, contributing to the enhancement of regional as well as national innovation. The transfer of knowledge and technology between science and the economy has become particularly important to reinforce overall innovation performance. Today, universities and other institutions of higher education play a crucial role in the system of innovation and have evolved as active and highly relevant participants in the innovation system. Therefore, various supportive measures have been developed to increase the level of innovation at universities and to drive entrepreneurial activities. However, due to the ever-growing entrepreneurial support environment and the great variety of support programs,the distinction between support measures has become unclear. Consequently, the main objective of the present research work is to contribute to the overall understanding of supportive measures at German universities and other institutions of higher education.
Eight experts were interviewed to ensure the compilation of meaningful data. The research findings highlight the importance of a solid network of external experts as well as collaboration with other entrepreneurial institutions. Moreover, the research results indicated that an organizational structure with decentralized decision-making processes and a greater scope of actions enhances operational efficiency. While considering the indistinctness of different support programs and specific terms, although some significant differences were evaluated, overall, the results present a clear tendency toward a more cautious use of specialist terms, therefore substantiating the missing preciseness.
Organizational Development is a relatively newer concept in the corporate world. This concept continues to being explored by researches due its growing importance and fascination results. Many organizations strive to establish a competitive edge by the evolution and differentiation in not only the OD interventions but also in handling their effects. Due to its intriguing nature, it has been the focal point of this study/research.
Scope of this research is to explore the perceptions of employees, which are created over a course of time about certain dimensions related to Organizational development interventions in the telecommunication sector of Pakistan. Firstly Literature Review has been conducted to find out existing theory that has been explored and created over decades by past research about the OD interventions and also how the perceptions of employees/individuals are mapped with reference to Organizational Development and how it impacts their acceptance of these interventions. Secondly short interviews from the management (Directors/Heads of Organizational Development) of the key players of the telecommunication sector have been conducted to unfold the hidden issues, objectives, initiatives taken and hurdles faced by these players and hence has provided with certain issues on which substantial and extensive research has yet not been done. With the help of these interviews common objectives and common hurdles during OD implementation have also been identified among key telecommunication player of Pakistan. To limit the scope of the thesis, Acceptance of OD has been taken as the dependent variable while Perceptions of Organizational Development (Level of Uncertainty, Feelings about OD interventions, Opportunities for Growth & Development and Opportunities to Participate) were identified to be the independent variables with the help of literature review.
This study attempts to explore how the different dimensions of perceptions of Organizational Development exist amongst the employees of the telecommunication sector of Pakistan and how the negative/positive perceptions impact the acceptance level of these OD interventions. Semi-structured interviews were conducted from 20 employees (Five from each organization) from the four major players of the telecommunication sector of Pakistan namely Warid, Telenor, Mobilink, and Ufone.
Entering a foreign market usually deals with different cultures and different values. Therefore, any company, which wants to expand abroad, has to understand the culture and their future customers. Markets are people says an old marketing paradigm. People shape the market according to their demand on the certain market. Culture is the main factor influencing the consumer behavior. Therefore, in this study we will consider closer the cultural differences between US, UK and Germany in order to understand the differences in behavior of consumers of grocery retail market. Comparison of the cultures will be done based on the Hofstedes’ dimensions of national culture.
Further, we will analyze the predisposition of these national cultures towards consumer ethnocentrism (CE) based on previous studies’ findings. These comparisons will give us an understanding of three cultures and which of those cultures influences its consumers purchase motives in favor domestic products. Additionally we will compare consumers’ attitude in three countries based on the current trend of sustainable and ecologically friendly products.
Finally, in two case studies, we will look closer at successful operation of German retailers in UK and US. Successful operation of American retailer Walmart in UK and failure of Walmart in UK. We will look at interrelation of the cultures with the foreign market entries of studied retailers. In the end, better understanding of these cultures will help to recognize why Walmart failed in Germany and succeeded in UK. The main assumption, that Germans avoid shopping in foreign stores will be either supported or denied based on the findings. However, this is a qualitative research based on secondary data, therefore limitations and suggestions for future researches will be described at the end.
All the companies need to plan and budget for future. For planning they need sale forecasting so that accordingly they can manage their supply chain efficiently. Companies do have historical data which can be used for forecasting sale. However, the accuracy of the predictive model depends on the quality of data which is being fed to the model. Poor data quality may result in poor forecasting. Hence, there is need to work on data quality management and to formulate some generic approach for ensuring data quality. Besides, it is also required to detect abnormal sale from the past data, get the reason for those abnormal sale records and remove them from the data. Subsequently, cleaned data can be used to work on predictive modelling which will forecast sales with the most likelihood of near to accurate results. These historical data can be analyzed as a time series data by using as simple time series analysis as ARIMA or by using complicated neural network. Evaluation of these predictive models will help in making a decision of selecting a best fitted model for future forecasting. The thesis aims to work on data quality management of raw data and then analyze time series data to determine predictive model for forecasting. Besides, thesis also aims to understand how data is collected and how organization performs sales processes. This would not only facilitate in finding and bridging the gaps in the business processes but also in preparing the organization for the state-of-the-art technologies to enhance their business for future.
Development of a strategic control concept to monitor and steer strategy executive in the STO Group
(2016)
In this master thesis a marketing strategy of a launch and expansion on the global medical devices market of a new product (AED NG) by a German middle-size enterprise Metrax GmbH is developed. In order to exploit growth opportunities three levels are investigated – internal situation of the manufacturer, competitive landscape and global AEDs market. Analyses of the company and its competitors reveal current market situation and position of the company on it. Various methods of used strategic analyses (PEST, Porter’s Five Forves, SWOT, interviews conduction with competitors, distributors, and employees of Metrax etc.) enable to create a strategy canvas of AEDs market in accordance to “Blue Ocean Strategy” framework and to formulate main propositions of the strategy concerning product. Research of special features of regional markets enables to define the most lucrative and perspective markets to expand for Metrax. After defining and proving growth opportunities assessment of risks and requirements necessary for implementation is made. Finally, an outline of strategic propositions and main milestones for their implementation are summarized into the concluding part.
The object of the present master thesis is to understand the environment of the sales channel of Global Projects, its opportunities and challenges for Hansgrohe SE in order to clearly formulate a practicable, medium-term strategy for the period of 2020-2023 for the referred sales channel. A mixed method approach was used in this thesis, using both quantitative and qualitative methods. Raw data such as the channel’s net sales during 2016-2019 were observed from the internal sales system in order to understand the relevance in the past of the different business segments within the sales channel of Global Projects. Also, different external sources such as databases and reports from different consulting firms and international institutions were analyzed in order to determine the sales potential of the different business segments for the period of 2020-2023. A PEST analysis was conducted in order to identify the changes and effects of the external macroenvironment on the company’s strategic position. And finally, a competitor analysis was also conducted in order to identify the strengths and weaknesses of the company’s main competitors and the areas where the company should aim to improve. All previous research and analysis was complemented with expert interviews that were conducted with experts from ten different subsidiaries of the company who are in charge or involved in the sales channel of Global Projects in their respective regions, who helped defining the sales potential of the existing business segments and relevance of new segments that should be considered in order to develop the channel’s strategy. The result of the study suggested that the residential segment will represent the biggest sales potential for the channel followed by the hospitality segment. While there are other segments such as marine, retirement homes and bathroom pods & modular buildings which are expected to gain relevance in the future in some specific regions. As result of all research and analysis conducted throughout this thesis, the strategy and plan for the sales channel of Global Projects for the period of 2020-2023 was designed in line with the company’s strategic position.
The present master thesis assesses the customer attitudes towards e-food in Germany. As more shoppers are ordering their groceries online, stationary food retailers are increasingly interested in the development and acceptance of e-food.
In the secondary literature review, the determining factors of the customer attitude towards ordering groceries online were identified through the Tricomponent Attitude Model, shopper characteristics and the Technology Acceptance Model. Additionally, potential changes in the customer attitude in the next five years were assessed. The theoretical findings were tested for their relevance and underlying motivations using qualitative in-depth expert and shopper interviews. Ultimately the results were analyzed, compared, and interpreted regarding their theoretical and managerial implications. As a result, a recommendation of action was derived for the Traders’ Cooperative Göppingen.
The findings suggest that the customer attitude depends on the perceived value of e-food based on its benefits and risks, the relationship quality built on emotions, satisfaction, and trust, and the switching intentions depending on the customer loyalty. The shopper’s motivation, situation, and technological abilities are stronger predictors than socio-demographic characteristics. Even though German shoppers are curious to try e-food occasionally, they are still skeptical and need to be convinced of the utility. The results indicate a slowly improving attitude in the next five years resulting in more hybrid cross-channel shoppers. As a result of the Covid pandemic, e-food became a convenient alternative for certain products and situations. As some shoppers and market shares are expected to drift online, stationary grocery stores like Edeka Staufers must focus on their advantages in terms of social interaction and multi-sensory shopping experience.
The thesis provides analysis if the traditional automotive distribution model, defining the position of automotive dealers in the distribution channel. Their business model is analyzed from the perspective of value-adding activities performed at each stage of the distribution process and from the perspective of the profit centers existing generally in the business model at present. The research further turns to the automotive distribution in Belarus. The analysis of the Belarusian automotive market cannot be thoroughly accomplished without analysis of the Russian market, since the two countries belong to the common free economic area. The current condition of the Belarusian automotive dealers is considered in context of the macroeconomic downturn and obscure prospects, which is certainly one of the major challenges the industry is facing. The decreasing purchasing power of the population, high interest rates and exacerbating competition negatively influence the performance measures of the automotive dealers and their growth potential. Apart from the currently unfavorable macroeconomic situation, which is generally considered as temporary, the analysis takes into consideration basic transformation trends observed in social and technological spheres. The developments in the technological sphere also bear conflicting implications for the Belarusian automotive dealers and should be therefore thoroughly analized. In order to understand the potential of the Belarusian automotive dealers to introduce the necessary changes to the existing business model the balance of power analysis will be carried out according to Porter’s Five Forces methodology. The analysis is important from the point of view of the extent of the changes, which dealers are able to accomplish with a reasonable level of risks. The SWOT analysis will be further carried out to highlight the existing advantages and disadvantages of the Belarusian automotive dealers combined with external factors, which might influence positively or negatively their position. This chapter deals with the actual implications of the trends highlighted previously for the automotive dealers and provides the basis of the analysis of a sample strategy, currently implemented by the leading Belarusian automotive dealer, which is elaborated on in the last chapter.
Purpose: This study investigates the role that entrepreneurial talents play, and the influence of such
talents in firms’ success and raising funds through crowd-funding platforms as well. It discusses and analyses which talents are needed by entrepreneurs in order to place them in the best position to attract funds from these platforms. Further, the study attempts to create a bridge between entrepreneurial talent and crowdfunding, hence acting as one of the contributors towards the entrepreneur’s business success. Design/Approach/Methodology: This topic is a novel idea and it aims at examining whether or not entrepreneurial talents, as influencing factors should be taken into account when raising funds from crowdfunding platforms. This paper includes two main parts: theoretical and practical. In the final part, this paper provides lessons learnt. Originality/Value: This thesis will add value to research in the field of crowdfunding and its operation especially when entrepreneur funding is considered. Additionally, the hypothesis that forms the basis of this thesis, advocates for a new mode of sourcing for funds from crowdfunding platforms. This new approach is premised on the idea that the entrepreneurial talent can be a significant influencing factor for successfully raising funds from crowdfunding platforms. The analysis of the case studies will reveal an appropriate pattern of the talents needed and associating factors that will help entrepreneurs become successful in obtaining funds for their business
ventures, when they elect to use crowdfunding as their financing method. Practical implications: There are four practical implications to this paper. The first, is that entrepreneurs who intend to seize the huge opportunities offered by the crowdfunding platforms should place emphasis on convincing the participants in the platforms of their talents rather than placing too much focus on perfect business plan. Secondly, the platform participants should deviate from the traditional approach of WHAT to invest in, to a new approach of WHOM/WHO to invest in. Thirdly, from the perspective of the relatively new crowdfunding industry, this paper proposes for the creation of talent-based crowdfunding platforms as opposed to the project-based ones that are currently operating. Finally, the paper encourages the academic researcher to pursue ideas and new applications in the crowdfunding industry.
Crowdlending is a growing business model that originated from the new crowdfunding phenomenon. It consists of funding companies’ loans through joining money from many investors in exchange for regular payments. One important key value in this model is the speed of the credit approval and the investment choice. The upcoming crowdlending platforms facilitate their growth through the automation of those processes. This study explores the creation of a credit-scoring model for an entrepreneurial platform, in order to fulfill the necessity of quickly determining the risk and the characteristics of loan applications for SME companies. This study will also analyze the pricing loan strategy based on the risk of the operations. Finally, the thesis suggests a of the loans and concludes with a series of improvement measures for the model.
Family businesses are major contributors of a strong and diverse society. Not only help to keep power in the hands of small units (families), they also foster innovation and personal freedom and this is necessary to maintain a healthy society, which is also necessary not only in Mexico but throughout Latin America and other regions where emerging countries tend to be a majority. The presence of strong private businesses in a society can reinforce the social values of their communities. Wealth and stability that they create can foster personal growth around them, especially if the owners are responsible for philanthropic activities and civic leadership. Thousands of small and medium sized enterprises (SMEs) in developing countries are reaching a difficult phase. Most of the owners who founded the company on the 60s or 70s and made it to the next century are ready to retire without having a plan of succession to the one who will be taking over. Some of these enterprises are also struggling to find a strategic path among lots of heavy changes on the corporate world while others fight unexpected competition from abroad, normally from developed countries. it is also difficult for companies to face this sensation of isolation on a daily fight for survival and for standing out. At last, many of them end up selling their companies because of pressure or failure, being victims of a powerful tendency of family businesses to stop growing and develop their potential. 1.1 Objectives Provide an overview of the SMEs in Mexico and their current situation. Uncover the possible factors that cause their failure. Suggest a different solution through implementation of corporate governance, the way bigger companies do. Investigate and explore fears and advantages of implementing corporate governance. Analyze how corporate governance can be integrated to a SME in Mexico. 1.2 Limitations of the analysis This analysis considers that the reader has a short background on business, as the basic concepts will not be detailed. The study will focus on solving a specific problem that the author considers to be crucial for any SME in a developing country to solve, but from the perspective of corporate governance. The classification of the group of companies that have been analyzed may vary from country to country. 1.3 Methodology This project comprises a study of the presented bibliography on the situation of the corporate governance in Mexico and how can it be applied to small and medium size businesses in order to face the current challenges. The study focuses on the role of the board of directors in the company and how it can lead to a case of success by giving up some control by the business owners and pass it to the experienced advisors that will be part of the board. A document called “Código de Mejores Prácticas Corporativas” (Corporate Governance Codex) will serve as a big support for the research, since this is the official document companies must take a look at before even start thinking on implementing corporate governance practices. The research includes results form an annual survey presented by “PriceWaterhouseCoopers” in 2014 that was carried out all over the world including Mexico. This survey was done between May 30th and July 21st in 2014 to 122 companies from Manufacture, retail, finance, mining, construction, wholesale, and agriculture, and it is considered by many firms as the most important survey to consider when analyzing the current situation of family businesses in Mexico.