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COVID-19: The Accelerator of the Digital Transformation

  • Onsite deployments of field personnel are highly restricted for equipment and device manufacturers as a result of the COVID-19 crisis. Oftentimes, remote support is the only way to help customers and, increasingly, customer support is provided by a virtual organization. We now find ourselves in an environment where customers are more accepting of remote connections of their equipment and the use of cloud services to replace onsite deployments for break-fix and maintenance services. These significant shifts in the customer relationship will stay in place well beyond the crisis and are accelerating the digital transformation of vendors and customers.

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Author:Harald KoppGND
Document Type:Other
Year of Completion:2020
Release Date:2021/01/20
Tag:Digital transformation; Online-Ressource
Open-Access-Status: Open Access 
Licence (German):License LogoUrheberrechtlich geschützt