TY  - GEN
U1  - Sonstiges
A1  - Kopp, Harald
T1  - COVID-19: The Accelerator of the Digital Transformation
N2  - Onsite deployments of field personnel are highly restricted for equipment and device manufacturers as a result of the COVID-19 crisis. Oftentimes, remote support is the only way to help customers and, increasingly, customer support is provided by a virtual organization. 

We now find ourselves in an environment where customers are more accepting of remote connections of their equipment and the use of cloud services to replace onsite deployments for break-fix and maintenance services. These significant shifts in the customer relationship will stay in place well beyond the crisis and are accelerating the digital transformation of vendors and customers.
KW  - Digital transformation
KW  - Online-Ressource
Y1  - 2020
UR  - https://www.tsia.com/blog/covid-19-the-accelerator-of-the-digital-transformation
ER  -