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The Effects and Consequences of Cyberslacking on Companies and Employees in Flexible Work Environments

  • Many employees use the internet for non-work related activities nowadays. This cyberslacking behaviour is put into connection with flexible work arrangements, in which the employee also completes work tasks outside of the workplace in a sort of balancing act between work and non-work. Many companies perceive cyberslacking to be deviant and counterproductive and battle it with internet monitoring systems. Other companies perceive cyberslacking to be beneficial for learning, creativity and productivity. This thesis will use Douglas McGregor’s ‘Theory X and Theory Y’ and the concepts of the Psychological Contract and Corporate Culture in order to understand the psychological background these of opposing opinions on cyberslacking and its effects on company and employee attitudes and behaviours following monitoring or acceptance of cyberslacking in a company. The results show a considerable fit to the three concepts presented in this thesis. The results suggest that the acceptance of cyberslacking has the effect of increased motivation and productivity and that monitoring and control reduce trust and productivity in total which is the opposite of the goal of monitoring systems. Future research should be conducted on the discrepancy of the positive effects of permitting cyberslacking and the increasing number of companies which use control and monitoring systems to fight it and on the underlying reasons why productivity is reduced through cyberslacking (the effect of perceived mistrust etc.).

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Author:Oren Graber
Advisor:Armin Trost
Document Type:Bachelor Thesis
Year of Completion:2016
Granting Institution:Hochschule Furtwangen
Release Date:2016/04/21
Degree Program:IBM - International Business Management
Licence (German):License LogoUrheberrechtlich geschützt