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Soziale Medien sind aus dem modernen Leben nicht mehr wegzudenken, vor allem im Zusammenhang mit der Informationsflut und der Digitalisierung. Ihre Bedeutung für Unternehmen, insbesondere in Branchen wie der Medizintechnik, kann gar nicht hoch genug eingeschätzt werden. Plattformen wie LinkedIn und YouTube bieten nicht nur Möglichkeiten zur Verbreitung von Inhalten, sondern auch wichtige Kanäle zur Interaktion und Kommunikation mit Kunden. Die Arbeit behandelt Themen rund um die Grundlagen von Social Media, die Kommunikation mit Kunden am Beispiel des Unternehmens und die Ergebnisse einer Umfrage zur Nutzung von Social Media Plattformen. Unter Einbeziehung des direkten Kundenfeedbacks aus der durchgeführten Befragung soll eine umfassende Handlungsempfehlung für die effektive Nutzung von LinkedIn und YouTube durch die PAJUNK Medical Produkte GmbH entwickelt werden.
This thesis investigates the persuasiveness of triathlon celebrities on consumer purchase intention, employing a quantitative research methodology grounded in the Source Credibility Model and the Match-up hypothesis. Through a survey-based approach, data was collected to analyse how consumers perceive characteristics of triathlon sports celebrities and how the match-up between triathlon celebrities and product types as well as the perceived characteristics affect consumer purchase intention. Running shoes and winter boots were selected as the two product types.
The study population consisted of a total sample size of 204 respondents. Descriptive statistics and multiple linear regression analyses were conducted to explore the relationships between triathlon sports celebrities' attributes, product-endorser matchup, and consumer purchase intention. Findings revealed significant positive relationships between perceived expertise and purchase intention for both running shoes and winter boots. Moreover, a positive relationship was observed between perceived physical attractiveness of triathlon celebrities and purchase intention for both products. While perceived trustworthiness did not significantly impact purchase intention, the study demonstrated a positive relationship between perceived product-endorser match-up and purchase intention for both products. Practical implications stemming from these findings emphasize the importance of strategic sport celebrity selection and product-endorser fit in endorsement campaigns. This research contributes to the academic field by focusing specifically on triathlon celebrities’ and their persuasive impact towards consumers.
Der Tourismus ist eine der größten und profitabelsten Branchen der Welt. Seit vielen Jahren wächst der Umsatz und die Zahl der Gäste stetig, aber der Wettbewerb in dieser Branche ist groß. Viele Reiseziele und Unternehmen versuchen, über die Social-Media-Plattformen neue Kunden zu gewinnen. In den letzten Jahren haben viele Unternehmen die Macht und den Einfluss von Social Media erkannt, und es wurde zu einem der effektivsten Marketing-Tools. Doch wie hat sich Social Media genau auf die Tourismusbranche ausgewirkt und wie groß ist der Einfluss auf Destinationen und Unternehmen? Die folgende Arbeit analysiert die Auswirkungen von Social Media auf die Tourismusbranche und sucht nach Möglichkeiten, diesen Einfluss für das Marketing in dem jeweiligen Bereich zu nutzen.
Tourism is one of the biggest and most profitable industries in the world. Since many years it keeps a steady grow in revenue and guests, but the competition is high in this branch. Many destinations and companies are trying to win new customers through emerging Social Media platforms. In recent years a lot of companies recognized the power and influence of social media, and it became one of the most effective marketing-tools. But how did Social Media effect the Tourism industry exactly and how big is it´s influence on destinations and companies? The following thesis analyzes the effects of social media on the tourism industry and searches for ways to use this influence for marketing in the respective field.
This master thesis explores the divergent consumer preferences within e-commerce sales funnels in China and Germany, two of the world's leading e-commerce markets. This comparative study explores the complexities of website design preferences, the influence of cultural elements on consumer decision-making, and the drivers of consumer loyalty and repeat purchases, with China's rapid adoption of digital technology and innovative marketing strategies set against Germany's mature market and consumer trust.
A mixed-methods approach is used in the research, combining quantitative and qualitative analysis. Insights into consumer behaviors and preferences influenced by cultural, economic, and technical aspects are provided by a thorough analysis of scholarly literature, case studies, and consumer surveys from both nations. The report highlights the distinctive features of each market by examining important elements such as digital innovation, sustainability, social integration, data protection, and mobile commerce in e-commerce practices.
Remarkably, the thesis seeks to provide practical insights to German e-commerce practitioners. German businesses can learn more about properly aligning their marketing and operational goals with consumer expectations by studying the successful techniques employed in China. This research contributes to academic understanding while also having implications for marketers and e-commerce platforms looking to improve user engagement, conversion rates, and the overall online shopping experience in the dynamic global e-commerce world.
Total Hip Arthroplasty is a highly effective procedure. Precise preoperative planning is crucial for a positive patient outcome. One approach to improve patient outcomes is preoperative planning of hip implants, which could replace the currently dominant 2D planning and improve processes in dealer markets by enabling more efficient delivery. The objective of this study is to survey and measure dealers’ acceptance of a patient-specific delivery and operating room setting. The evaluation is based on the Technology Acceptance Model. A recommendation for action will be derived from the evaluation.
This study examines the acceptance of new technologies through a systematic literature review utilizing the Technology Acceptance Model. Additionally, it presents the current state of 2D and 3D planning for hip implants and analyzes the Italian and Brazilian dealer markets. The target group was surveyed quantitatively, and their acceptance was analyzed and interpreted using descriptive statistical evaluation.
The two markets share similarities in their current requirements and conditions. In Italy and Brazil, planning is done intraoperatively by surgeons, which has been identified as an obstacle on several occasions. Acceptance of the new process is therefore mixed and requires supportive measures.
The similarities between the two markets allow for uniform comparability and interpretation. However, the acceptance can be traced back to the lack of preoperative planning among surgeons. It is clear that both markets are rather critical of a switch to preoperative planning, especially 3D planning. Therefore, some measures and further research on surgeons must first be taken before a successful implementation is possible.
Influencer marketing has become one of the most popular marketing strategies in today’s ever changing digital scene. Despite being a popular technique of engaging customers, influencer marketing is still difficult for marketers and brands to understand the meaning behind of it and how to take advantage of influencer marketing. The research delves into the multifaceted landscape of influencer marketing. The research questions revolved around three key aspects of influencer marketing. Firstly, a profound exploration of influencer marketing was undertaken, delving into its evolution, benefits and underlying principles of influencer marketing was important to fully understand its dynamic role in modern marketing. Beyond this, an in-depth analysis scrutinized the impact of influencer marketing on consumer purchase behavior, peeling back layers to reveal the nuanced interplay of trust, and authenticity. To answer these questions a thorough analysis of influencer content and consumer interactions was done. To extract meaningful insights, to provide a holistic understanding of the symbiotic relationship between influencers and consumers. Trust emerged as a linchpin in the effectiveness of influencer marketing, profoundly influencing consumer perceptions and behaviors. Conclusively, the study highlights the indispensability of trust and authenticity in influencer marketing. Brands seeking success in influencer-driven consumer engagement must prioritize and harness these factors to navigate the complexities of contemporary marketing landscapes successfully.
Diese Bachelor-Thesis befasst sich mit dem Social Commerce und ihren Affordanzen, Visibility, Metavoicing und Guidance Shopping, als Handlungsmöglichkeiten für Anwender von sozialen Netzwerkplattformen. Das Ziel war es, nach der Affordanz beziehungsweise Funktion zu finden, die auf einer alternativen Netzwerkplattform den größten Nutzen bei der Informationsbeschaffung für den Konsumenten im Rahmen des Kaufentscheidungsprozesses bringt. Die traditionelle Conjoint-Analyse wurde heran- gezogen, um die Präferenzen von Auskunftspersonen aus einem Convenience Sample zu messen und die daraus resultierende Nutzenbeiträge der Funktionen und Af- fordanzen zu ermitteln. Das Ergebnis unterstreicht, dass die Visibility nicht nur den größten Nutzen hervorbringt, sondern auch die höchste relative Wichtigkeit. Dies geht auf digitale Shops zurück, die eine bedeutsame Funktion auf einer alternativen Netzwerkplattform finden würden. Im Kontrast findet das Verschlagworten eine geringe Bedeutung. Präferenzen und Nutzen von Funktionen und Affordanzen sollten daher bei der Suche nach einer alternativen Netzwerkplattform berücksichtigt werden, um dem Anwender bei der Produktsuche zu unterstützen.
Gamification has become an innovative marketing tool in the tourism industry. It can potentially increase engagement and brand awareness and enhance overall tourist experiences. This thesis presents the theory behind gamification and its application in travel marketing. It discusses extrinsic and intrinsic motivational factors, fundamental concepts, practical examples, and the role of mobile applications in driving these strategies forward. By understanding how gamification can amplify tourist engagement, marketers could take advantage of this strategy and create campaigns that leave a long-lasting and positive impression. In addition, real-world examples demonstrate that tourism marketing can benefit from this innovative technique. Based on the literature's most critical findings, a model for implementing gamified marketing strategies to potentially increase tourist numbers during off-season traveling in less popular destinations is proposed.
This thesis explores the dynamics of digital marketing, brand positioning, and
branding strategies within the agri-food sector, and delves into the current efforts of Finca San Antonio, a Peruvian cacao farm that manufactures their own products. The rapid growth of digitalization in Peru, emphasize the changing landscape of consumer behavior and media channels. This creates a need for companies to enter the digital era and update their traditional marketing efforts, in order to cater to the new arisen needs.
The study further delves into the dimensions and strategies for brand positioning
in the agri-food industry, shedding light on the relevance of product differentiation
and market segmentation. The case of Finca San Antonio exemplifies the
incorporation of sustainability and eco-branding in building brand identity and value proposition, which is instrumental to establishing brand loyalty. Overall, this research serves as a comprehensive overview of the interplay between digital marketing and brand positioning, especially in the agri-food sector.
Die vorliegende Bachelorarbeit untersucht anhand einer E-Shop Analyse der Sick AG, Wachstums- und Umsatzpotentiale im E-Commerce Bereich zu optimieren. Durch den Einsatz von qualitativen Interviews wurden Erkenntnisse darüber gewonnen, welche Erfolgsfaktoren einen erfolgreichen E-Shop ausmachen und welche Optimierungsmöglichkeiten Einfluss auf das Wachstum- und Umsatzpotential haben. Die Arbeit untersucht, wie die Analyse eines E- Shops dienen kann, um eine Basis für einen Business Case zu Erstellen. Die Analyse des E- Shops umfasst eine Umfrage von Kunden, eine Wettbewerbsanalyse sowie eine SWOT- Analyse. Die Ergebnisse der E-Shop Analyse und der qualitativen Interviews werden genutzt, um die Forschungsfragen dieser Arbeit zu beantworten und eine Handlungsempfehlung für die Sick AG anzufertigen. Die Handlungsempfehlung basiert auf fundierten Erkenntnissen, die sich aus den Experteninterwies und der E-Shop Analyse ableiten lassen.
Abschließend kann festgehalten werden, dass die Analyse eines E-Shops und die darauf basierende Entwicklung einer Handlungsempfehlung für einen Business Case von großer Bedeutung sind, um das volle Potenzial des E-Shops auszuschöpfen. Durch die Optimierung der E-Commerce Strategie können Umsatzsteigerungen und Kundenzufriedenheit erreicht werden, was langfristig zu einem erfolgreichen und profitablen E-Shop führt.
Advertising plays a major role in a company’s marketing activities, especially today, where people are surrounded by a massive number of advertisements in daily life. Therefore, it is important to know how advertising design can be applied in such a way that is able to attract interest and to stand out against competition. When it comes to comprehension of international advertising, cultural aspects should be taken into consideration as well. The aim of this paper is to identify and compare cultural and societal characteristics in advertising design by detailed examination of Japanese and Western culture, predominantly Germany, to accomplish cultural comprehension. Literature research and analysis represent the chosen method in order to achieve this aim. Furthermore, examples of Japanese and German consumer goods advertising shall be analysed and compared. In the course of this paper it was pointed out that Japan has a high number of unique cultural aspects and is different in many aspects compared to Germany. This is observable in advertising design as well.
Die vorliegende Bachelorarbeit untersucht die Wechselwirkungen zwischen Nachhaltigkeitskommunikation und der Gestaltung des Unternehmensimages, um die Erwartungen verschiedener Interessengruppen zu erfassen. Eine wichtige Erkenntnis ist die Verknüpfung von zwei bisher getrennt erforschten Bereichen: Nachhaltigkeitskommunikation und Unternehmensimagebildung. Im Gegensatz zu früheren Studien, die sich auf einzelne Aspekte konzentrieren, zielt diese Arbeit darauf ab, die Wechselwirkungen zwischen den einzelnen Bereichen besser zu verstehen. Methodische Raffinesse ermöglicht es, bisher unentdeckte Zusammenhänge zu ermitteln und Unternehmen bei der Erhöhung der Transparenz und Kommunikation ihrer Nachhaltigkeitsinitiativen zu unterstützen, um das Vertrauen ihrer Zielgruppen zu stärken.
Erkenntnisse aus der Forschung belegen, dass ein erfolgreiches Markenimage und eine positive Markenidentität, maßgeblich von der Kommunikation beeinflusst werden. In einem sich wandelnden Wirtschaftsumfeld, in dem ethische und soziale Werte eine immer größere Rolle spielen, wird es für Unternehmen immer wichtiger, eine Strategie zu entwickeln, die auf Ehrlichkeit und einem Verständnis der Bedürfnisse ihrer Zielgruppen basiert, um den Erfolg des Unternehmens zu sichern. Eine Betrachtung der zukünftigen Entwicklungen deutet darauf hin, dass Kommunikationen rund um die Themen Nachhaltigkeit eine bedeutende Rolle in der Unternehmensführung einnehmen werden. Daher müssen Organisationen ein Gleichgewicht zwischen Transparenz und Verantwortungsbewusstsein aufbauen, um ihr Engagement glaubwürdig zu kommunizieren - sowohl intern als auch extern. Mit einem kooperativen Ansatz zwischen verschiedenen Interessengruppen kann eine nachhaltige Entwicklung initiiert werden. Somit liefert die Arbeit einen wichtigen Beitrag zum Verständnis der Beziehung zwischen Nachhaltigkeitskommunikation und Unternehmensimage und beleuchtet, wie Unternehmen durch authentische Kommunikation ihr Image und ihre gesellschaftliche Wahrnehmung positiv beeinflussen können.
This thesis focuses on what factors make a food- or restaurant franchise successful in general and what factors make a food-or restaurant franchise in Freiburg im Breisgau, Germany, successful. A literature research was conducted to combine these factors into a framework for food- and restaurant-franchises and potential entrants in Freiburg im Breisgau. Furthermore, a PEST- and location analysis for Freiburg im Breisgau for food- and restaurant franchises was performed. Results show that success factors break down into two main topics namely the franchisor-franchisee relationship and food- and restaurant-franchise key performance indices. Belonging to the franchisor-franchisee relationship, extensive communication and cooperation lays at the core of each successful franchise. Average check, revenue per available seat per hour, and meal duration feature important key performance indices which contribute to the franchise ́s success. Menu analysis, the nine segment matrix and good quality of food and service ensure a competitive advantage if reviewed regularly and lay the foundation of a regular customer basis. Food- or restaurant-franchises in Freiburg im Breisgau include the following success factors: offering vegetarian and vegan options, operating out of the city district of Altstadt-Mitte, and orienting prices to the industry standard although respecting locally produced ingredients. This work gives a first orientation framework for the success of franchises as well as concrete success factors for Freiburg im Breisgau, which could be tested and optimized by further research.
Weintouristen haben in deutschen Weinregionen einen besonders großen Einfluss auf die regionale Wirtschaft und sind daher von besonders hoher Bedeutung für diese Regionen. Ziel dieser Arbeit war es die aktuelle Marketingstrategie zur Ansprache der Weintouristen in der Weinregion Rheingau zu analysieren und diese mit den Marketingstrategien zweier konkurrierender nationaler Weinregionen Mosel und Rheinhessen zu vergleichen. Basierend auf diesen Ergebnissen wurden Handlungsempfehlungen für die zukünftige Marketingstrategie der Weinregion Rheingau abgeleitet. Hierfür wurden online zur Verfügung gestellte Informationen der Weinregionen und ihre Kommunikationskanäle analysiert und themenrelevante Studien untersucht. Die Weinregion Rheingau besitzt auch im Vergleich mit den beiden anderen Weinregionen eine robuste Marketingstrategie, die auf die selbst identifizierten Zielgruppen abgestimmt ist. Handlungsbedarf gibt es allerdings bei der Tiefe der Marketingstrategie besonders bezüglich der Zielgruppen und den gebotenen Aktivitäten,
die für diese von Interesse sein könnten. Ebenso wurde die Social Media Plattform LinkedIn als ungenutzte Ressource zur Kommunikation identifiziert.
This thesis deals with the topic of "Personalization in online marketing" and focuses on the planning and conception of a project plan for a club membership to specifically increase customer relations in the online store. uhlsport GmbH serves as a case study to highlight the implementation of a personalized marketing strategy.
In view of the rapid development of the digital marketplace, personalization is becoming increasingly important as a means of customer retention and acquisition. The paper analyzes the basics of online marketing, the importance of personalization and its impact on building long-term customer relationships.
Within the scope of a literature research, the theoretical basics of personalization in online marketing are discussed and the success factors of club memberships are highlighted. An examination of uhlsport GmbH enables the analysis of the practical implementation as well as the derivation of insights for project planning.
The results show the importance of personalized approaches to strengthen customer relationships. The developed project plan for club membership provides uhlsport GmbH with a basis for implementing such a strategy. This thesis not only provides insights into practical implementation, but also recommendations for action for companies that want to optimize their customer loyalty in e-commerce.
3D Fitting Room – Einstellungen und Bewertungen von Studierenden - Eine qualitative Untersuchung
(2023)
Der Online-Handel wächst auf der ganzen Welt weiter mit hoher Geschwindigkeit an. Im B2C (Business-to-Consumer) Sektor stellt dabei Mode das größte Segment überhaupt dar. Gleichzeitig weist dieses Segment mitunter die höchsten Rücksenderaten auf.
Diese Arbeit zielt darauf ab, die Rolle von virtueller Anprobe beim Online-Kleiderkauf heute und in der Zukunft am Beispiel von 3D Fitting Rooms zu beleuchten. Dafür werden qualitative Interviews mit Studierenden durchgeführt, in welchen diese zu ihren Erfahrungen, Einstellungen und Erwartungen in Bezug auf 3D Fitting Rooms befragt werden. Es soll herausgefunden werden, ob und aus welchen Gründen, die Befragten bereit sind den 3D Fitting Room zu nutzen. Hinzugezogen wird dabei die qualitativ strukturierende Inhaltsanalyse nach Kuckartz und das Technologieakzeptanzmodell nach Davis. Im Teil der theoretischen Grundlagen werden Trends in der Modeindustrie, das Problem der Retouren beim Online-Modehandel und das Technologieakzeptanzmodell beleuchtet.
Die Ergebnisse deuten darauf hin, dass die Studierenden grundsätzlich Bereitschaft zur Nutzung der Technologie aufweisen, diese allerdings von einigen Bedingungen abhängt. Ebenso deuten die Ergebnisse darauf hin, dass die Anzahl der Rücksendungen durch 3D Fitting Rooms reduziert werden könnten. Zum Ende werden die Stärken und Schwächen der Forschung beleuchtet und ein Ausblick für die Branche und weitere Forschung dargestellt.
The common occurrence of impulsive buying is present in our everyday lives, but what is behind this occurrence? Impulse buying behaviour is described as a sudden, spontaneous, and compelling phenomenon that accounts for a great part of regular shopping. However, shopping should not only be considered in physical stores but also on online websites and social commerce platforms. With the advancement of technology, the number of social media users is also increasing and with it the importance of online purchases. In order for businesses, marketers or e-retailers to capitalize on this surge, it is necessary to understand what factors drive impulse buying behaviour, and particularly what the key driving factors of online impulse purchases are. Therefore, this paper address impulse buying behaviour and its general influences as well as social media marketing and online stimuli. Moreover, it aimed to examine the relationship between online impulse buying behaviour and social media marketing. To identify the relevant insights on the topic, a systematic literature review was conducted by using databases and literature search engines such as Emerald, Google Scholar, EBSCO, and ResearchGate. After the selection process, 39 articles were further reviewed for this study. The main findings that emerge from the paper are hedonic motivation, price promotions, payment facility, website quality and content, and trust beliefs on online websites are the key driving factors of online impulse buying behaviour. Furthermore, certain literature indicates that social media marketing influences impulsive purchases through so-called influencers and adapts influencing factors of online impulse buying to their social network sites.
Der Rückgang der Kundschaft und die Vielzahl an digitalen Geschäftsmodellen sorgen für Umsatzeinbrüche und zwingen immer mehr stationäre Stoffeinzelhändler zu Schließungen. burda create! vertreibt in vielen Stoffgeschäften weltweit Schnittmuster, sowie Zeitschriften und ist daher ebenso von dieser Situation betroffen. Ziel der Arbeit ist es zu beantworten, wie der Verkauf von burda style Schnittmustern im stationären Stoffeinzelhandel mithilfe von multisensorischen Konzepten und Maßnahmen wieder gestärkt werden kann. Dabei soll auch beantwortet werden, wie es gelingt mehr Frequenz in Stoffläden zu generieren, welche Faktoren zu einem längeren Verweilen führen und wie der Kunde zu einem Käufer gemacht werden kann.
Auf Grundlage der theoretischen Ausarbeitung wurden Faktoren herausgearbeitet, die für ein kundenzentriertes Design maßgebend sind: das Zusammenwirken der menschlichen Sinne und die Schaffung einer Wohlfühlatmosphäre. Dabei galt es nicht nur den Point of Sale, sondern auch den Point of People zu betrachten. Basierend auf einer qualitativen Befragung, sowie quantitativer Umfragen wurde ermittelt, wie zufrieden bestehende Kunden mit den burda style Katalogen und den stationären Stoffläden sind. Da bestehende burda Kunden einen höheren Altersdurchschnitt haben, wurde eine neue Zielgruppe im Alter von 18 bis 35 Jahren befragt, um herauszufinden wie es gelingen kann, diese als Kunden zu gewinnen. Die Auswertung dieser Umfrage zeigt, dass viele nicht vollkommen zufrieden mit dem Prozess der Schnittmusterauswahl im Stoffladen sind, und die Hälfte kann sich vorstellen, in Zukunft eine andere Marke für ihr Nähprojekt zu verwenden. Diese Ergebnisse unterstreichen die Wichtigkeit von der Konzipierung neuer Konzepte, bei denen der Kunde im Fokus steht.
Angesichts der bereits erforschten Faktoren und Wirkungen und der Ergebnisse der Umfragen, wurden Konzepte und Maßnahmen für den stationären Stoffeinzelhandel entworfen, mit Fokus darauf den Schnittmusterverkauf von burda style zu steigern. Diese wurden mit den Händlern von burda geteilt, damit sie diese umsetzen können und so Erfolge erzielen können.
Die Arbeit stellt die Faktoren, die für einen erfolgreichen Aufbau eines Network Marketing Geschäfts über die sozialen Medien ausschlaggebend sind, dar. Sie zeigt auf, welche Faktoren im Network Marketing und auf den sozialen Medien Erfolg versprechen. Anhand von drei Cases werden Erfahrungen aus der Praxis verschiedener Sichtweisen zusammen geführt. Aus der Betrachtung von Theorie und Praxis werden Erfolgsfaktoren und daraus folgende Handlungsempfehlungen für einen erfolgreichen Geschäftsaufbau durch die sozialen Medien zusammengeführt und veranschaulicht.
Die Musikindustrie hat in den vergangenen Jahrzehnten eine Transformation durchlebt, die zu einer neuen Arbeitsweise von Plattenfirmen, Künstlern und anderen Akteuren der Branche führte. Aufgrund der Digitalisierung veränderten sich nicht nur die Produktion sowie die Ausspielwege von Musikprodukten, auch die Vermarktung von Künstlern und ihrer Musik musste an die neuen Gegebenheiten angepasst werden. In der modernen Musikindustrie spielt Online-Marketing eine immer größer werdende Rolle. Diese wissenschaftliche Arbeit hat daher das Ziel zu identifizieren, wie digitale Medien (vor allem Social Media) als Teil der Marketingkommunikation effektiv in eine Marketingstrategie für Künstler integriert werden können. Dabei gilt es auch mögliche Trends herauszufiltern sowie Werkzeuge zur Messung des Erfolgs abzubilden. Anhand einer Datenbankrecherche wurden die zentralen Bestandteile einer Marketingstrategie, wichtige Elemente der Kommunikation durch digitale Medien und Erfolgsmessung sowie die Chance der Eigenvermarktung und Trends herausgearbeitet. Anschließend wurden die Befunde durch Künstler-Interviews und ein Expertengespräch auf die Praxis bezogen und diskutiert. Die Ergebnisse veranschaulichen die zunehmende Bedeutung sozialer Medien für die Marketingkommunikation von Künstlern der modernen Musikindustrie. Des Weiteren ließen sich WhatsApp, TikTok und Podcasts als Trends im Hinblick auf die Künstlerkommunikation hervorheben.
In this thesis, the following object was addressed: Is employee advocacy an influential component in the war for talents and customers? This thesis collaborates with the company Ambassify. Firstly, all relevant subjects and information regarding this topic were discussed in a literature review. Based on this, a research strategy was created, including all aspects necessary to answer the research question. In order to gather this data and then answer the research question a quantitative study, more precisely an online survey was conducted.
This research examines the impact of social media on consumer behavior, focusing on how consumer behavior and habits change after the use of social media by German and Chinese young consumers. A comparison of the differences between the two groups is also conducted. The study was conducted based on theoretical background and terminology, followed by six hypotheses. Then this research determined the scope, target population, and sample size before using focus groups and online questionnaires as survey methods. While analyzing the questionnaire data, the research tested the hypotheses and demonstrated the effects between the variables. The results indicated partial agreement with existing studies. Browsing time positively correlates with the purchase journey. The duration of online discounts negatively correlates with transaction speed. Young consumers' demand increases with the amount of time they spend browsing product advertisements. However, some findings ran counter to previous investigations. The impact of SMM on young consumers has no adverse effect on the time spent browsing products. Moreover, only in some cases, young consumers' purchase intentions are positively correlated with demand.
Keywords: Young consumers, Social media marketing, Consumer behavior, Purchase journey, Purchase intention, Online time-limited discounts, Demand
Greenwashing in the clothing industry and its impact on the corporate image of consumers in Germany
(2023)
With issues like climate change and the pollution of our planet, more and more clothing companies are following the trend of a sustainable marketing strategy. Greenwashing is often associated with that, as not all companies are honest about their statements. This study examines how greenwashing by a company in the clothing industry impacts the corporate image of 18 to 30-year-old adults in Germany. Studies regarding sustainability, consumer behaviour towards sustainable products, the behaviour in case of greenwashing incidents, and the identification of greenwashing are investigated. For the analysis, online survey data of 244 Hochschule Furtwangen University study participants are examined. The descriptive study provides information about the behaviour of consumers regarding sustainable clothing and their behaviour when it comes to greenwashing. It was found that consumers tend not to consider sustainability when buying clothes. Very few inform themselves about sustainability, and sustainable labels do not seem to influence their shopping decisions. The image of the consumer about the company involved in greenwashing appears to deteriorate. In addition, the willingness to keep buying from the company seems to be stopped or reduced for the majority. A weak positive correlation was found between consumer behaviour concerning the topics of sustainability and greenwashing. It can be summarised that the dishonest behaviour of clothing companies can harm their consumers' corporate image and brand loyalty.
This study focuses on whether users perceive Trust as an essential factor in revisiting Saleduck CHDE to maximize profit. Three major components were identified based on academic literature on online customer behaviour and e-commerce: Perceived Aesthetics, Perceived Usefulness, and Perceived Ease of use. Seven measurable indicators from previous research were used to measure the unobserved components. Also, relevant company data about the German-speaking Switzerland domain were analyzed to outline the relevance of revisiting visitors. According to Google Analytics, the average revisiting visitor generates approximately 4.8 times higher revenues than the average new visitor. The sample consists of 104 students and employed respondents who took part on a five-point Likert scale. The questionnaire also incorporates questions about demographics and target grouping. For assessing the relationship between these three constructs and Trust, Structural Equation Modelling techniques were implemented using IBM SPSS AMOS 28.0. Results show that most participants value Trust highly when using a coupon website. Nevertheless, relationships between Trust and its latent indicators could not be adequately assessed due to suppression effects. Additionally, differences between groups among both measured variables and latent constructs were assessed. The study found that five out of seven indicators in the measurement model significantly reflect the hypothesized components. However, insufficient sample size and a low number of indicators per construct were most likely the reason for the presence of suppression effects. Also, several potential validity issues occurred; the absence of German-speaking respondents from Switzerland, a low number of employed respondents, and a lack of diversity in the samples' age distribution.
Durch das digitale Zeitalter und die starke Vernetzung sind Influencer zu den neuen Superzielen in der Werbebranche geworden. Für die schnelle Vermarktung und den Durchbruch von Produkten, Dienstleistungen und Marken werden so genannte Social-Media-Influencer eingesetzt, die durch ihre Posts, Follower und Likes in den Social-Media-Kanälen ihre Community gezielt beeinflussen können. Als Adressaten von Werbebotschaften von Unternehmen haben Influencer nicht nur ein hohes Potenzial, die Wahrnehmung eines Produkts, einer Dienstleistung und einer Marke zu beeinflussen, sondern auch den Ruf und den wirtschaftlichen Erfolg eines Unternehmens und letztlich den Kaufentscheidungsprozess der Rezipienten.
Diese Arbeit beschäftigt sich mit Social Media Influencer Marketing und der Frage, ob sich erfolgreiche und einflussreiche Werbebotschafter mit Social Media Aktivitäten von Kommunikations- und Schlüsselfiguren im Hinblick auf Luxusgüter typisieren lassen und welche Umsetzungsstrategien sich daraus ergeben.
As a leading medical technology company, KARL STORZ SE & Co. KG continuously wants to bring innovations and applications into the market and expand its existing product portfolio. As strategic initiatives, the company has set priorities and goals to ensure its sustained success. One of those strategic initiatives is to start developing new products in the field of robotic surgery and compete in this segment. To achieve these ambitions, the company decided to spin off its robotic solutions department and establish a new business called KARL STORZ VentureONE Pte. Ltd. With a smaller and more agile structure, the new venture seeks to implement new ways of working and promote innovation.
This new-born company is playing in a fast-growing market that one single competitor has traditionally dominated. However, robotic surgery still has much potential, and existing suppliers have not yet reached different market segments. One segment that has called the attention of the spin-off is the ambulatory surgery centers in the US.
These surgical institutions are growing and gaining relevance in the American surgery landscape. Hence, the company is particularly interested in developing a robotic solution for this segment. Before introducing a product, the company must understand the target customer intended to address. Management at the new venture is also convinced that new business models can be successfully implemented in this segment. Thus, this academic work aims to evaluate the ambulatory surgery center market in the US and propose a suitable business model for this target customer.
For this purpose, this thesis was divided into two main parts. The first aimed to conduct market research on the ambulatory surgery centers in the US by collecting secondary data from articles, reports, and governmental publications. The second part focused on proposing a business model for the ambulatory surgery center segment. To do so, primary data was obtained by interviewing experts in this market.
The research found that the ambulatory surgery centers segment is a growing market where robotic surgery has not yet been fully implemented due to its high cost and reduced reimbursement rates for outpatient procedures. Another barrier to robotic surgery in surgery centers is the high upfront investment needed to buy the technology. Based on these insights, different business models, such as leasing, renting, pay-per-use, and subscription, were assessed. A subscription model was selected and further developed by presenting the most advantages. Using the “Business Model Navigator” methodology, this work defined and documented the target customer, the value proposition, the value chain, and the profit mechanism.
This literature-based bachelor thesis analyzes the MoonSwatch project developed by Swatch X Omega with empirical findings. This bachelor thesis asks, "How does the MoonSwatch launch affect the watch industry, and will this impact affect Omegas luxury brand value through the cooperation with Swatch?" The goal is to determine the effects of luxury and non-luxury collaboration in the watch industry, analyzing the competitors and development in secondary markets.
The MoonSwatch is a co-branding strategy of two completely different positioned brands regarding price ranges and customer groups. The MoonSwatch currently targets the younger and price-sensitive customer group with a retail price of € 250 (~ CHF 248.24).
They created a watch collection that resembles the moon landing of Omega back in 1969. Since then, Omega has been the official watch for the NASA space program and is praised for its high quality, timeless design, accuracy and precision. The prices for Omega watches can range between € 6.000 to € 25.000 (~ CHF 5.957 – CHF 24.823).
On the other hand, Swatch was made for the mainstream customer with affordable prices between € 60 to € 200 (~ CHF 59:58 – CHF 198.59). Swatch is famous for its colorful, joyful and unique designs.
Both brands belong to the Swiss Swatch Group, which owns eighteen brands in total. Both are icons in their expressions. Omega wrote history for the first watch being on the moon. Swatch is an innovator that saved the Swiss watch industry during the economic crisis in the 1980s.
The brands created the MoonSwatch collection, consisting of eleven models inspired by the moon landing and the space planets. Each watch is designed in a specific color to the planet it represents. The project was released on the 26th of March 2022 and has caused a global sensation. The product creates a natural limitation. In contrast, demand far exceeds supply leading to exorbitant prices in the secondary markets.
This bachelor thesis uses English numerical notation.
Mercedes-Benz Trucks, one of the largest commercial vehicle manufacturers in Europe, will launch the eActros LongHaul, a zero-emission battery-electric commercial vehicle in 2024. As battery-electric commercial vehicles have not been on the market for long, manufacturers face many new challenges when launching new products. Therefore, this thesis investigates which factors influence the product introduction of the eActros LongHaul and how to address them. To this end, the following research questions were posed to evaluate which external factors influence the product introduction of the eActros LongHaul and what difficulties and challenges can be expected during the market launch of the Actros LongHaul and what measures could Daimler Truck take to circumvent these difficulties. Therefore, the external factors that have a potential influence on the market launch of the product were considered. For this purpose, current studies and legal requirements were analyzed. Furthermore, qualitative interviews were conducted with experts from Mercedes-Benz Trucks who are involved in the product launch.The factors that could hinder a successful market launch of the eActros LongHaul were analyzed and evaluated. In addition, measures were proposed to reduce the influence of
these factors.
In recent years, an increasingly technological and digital world, with new opportunities
and communication channels, has seen a power shift between brands and their consumers
in favor of the latter (Hansen et al., 2018). This bachelor's thesis examines the question
of whether there are models that can help companies and their brands to counteract the
change in the power balance while responding to changing consumer behavior.
Method: To answer this question, two models, crowdsourcing, and influencer marketing
were presented, that can also be used in the context of brand management. These were
analyzed from a brand perspective in terms of their possibilities and benefits. In addition,
both were analyzed from the consumer's point of view in terms of their correspondence
with the customers' requirements.
Results: The results show that both crowdsourcing and influencer marketing are suitable
in principle, because they address parts of the new consumer requirements, while at the
same time enabling the brand to act in a more self-determined manner. For a successful
implementation of the models, however, it is essential that there is a strong brand
community that wants to interact with the brand and its partners.
Significance of the results: The results provide some good initial insights into solving the
problem presented, but also clearly point out, that further research is required to better
address the issue of the shifted balance of power between consumers and brands.
Building and further strengthening customer relationships is of vital significance for organizations per diem, as maintaining an existing customer base is proven to be less costly than acquiring new customers. Therefore, customer loyalty programs serve as the ideal foundation to enhance customer-centric businesses in the long-run and reward continuous engaging customer behavior. The B2B automotive aftermarket industry with respect to loyalty programs is a general under-researched area. Thus, this study aims to close the gap.
The objective of this research study was to create a suitable loyalty program for the automotive aftermarket on the example of Parts Trading at Mercedes-Benz AG. In order to achieve that, literature concerning individual factors that compose a loyalty program were reviewed as well as twelve qualitative expert interviews in the German market conducted. The experts provide specific, deep-rooted practical knowledge in the automotive aftersales field and assist in gathering valuable information in terms of desired aspects, challenges and experiences regarding loyalty programs. The results were assigned to six categories which were further used to provide recommended action for a loyalty program in Parts Trading and the general automotive aftermarket.
The results of this study display that an automotive aftermarket loyalty program is associated with a great deal of effort, as various challenges have to be overcome. These include the issue of data management, specialized rewards that provide high-perceived value that need to be offered in an easy-to-understand scheme, the signif-icant topic of support and accessibility from the company that needs to be ensured before implementing a loyalty program and lastly, the subject of profitability for the organization. Consequently, it is suggested to derive further international studies where quantitative research with a greater sample size is conducted to review whether the results are in alignment along with a long-term study in which the impact on customer buying behavior and profitability of the program with the same experts is evaluated. However, these findings serve as the ideal starting point for Parts Trading with a lot of possibilities to further develop the loyalty program.
This bachelor thesis deals with the topic of how companies can develop a successful marketing strategy in influencer marketing. Influencer marketing is coming under increasing criticism due to negative headlines from influencers. In the theoretical part of the paper, influencer marketing as well as marketing with opinion leaders is presented. Subsequently, the structure of an influencer marketing strategy is presented. In addition, the cooperation between the influencer Pamela Reif and the sports brand Puma is considered, as well as the cooperation between the influencer Anne Wünsche and the sports brand Oceans Apart. Due to the topicality of this subject, the work is particularly interesting for companies to develop an optimal marketing strategy and to achieve its marketing goals optimally.
This paper examines the potential of short videos within the organic marketing of startups. Through a case study, this research looks at the company Choosy UG (haftungsbeschränkt) (henceforth “Choosy” or “Choosy UG”) on the platform TikTok. Firstly, the relevance of short videos in marketing is presented and the specific strengths and possible uses of TikTok are shown in comparison to other platforms. Afterwards, quantitative and qualitative analyses are used to examine what an effective TikTok presence looks like and how the use of short videos affects the organic reach and engagement rate of the Choosy account. In the context of this work, it is elaborated how a good short video content strategy is developed for the platform TikTok and what it looks like particularly for Choosy. The results show that short videos can be an effective tool in organic marketing for startups, especially on platforms like TikTok. However, it is important to develop the right content and consider the specific strengths and weaknesses of the platform in order to realize the full potential of short videos. This paper provides valuable insights for startups looking to use short videos in marketing and shows that using TikTok can prove useful, especially for companies that do not allocate a large budget for marketing activities.
In today's business world, online communication has become increasingly important for companies to communicate quickly and cost-effectively with partners, customers and employees. As companies become more international, the importance of online communication has increased as it allows people to communicate from anywhere at any time. Companies that understand the importance of online communication and prepare for internationalization have a clear competitive advantage, as effective online communication not only strengthens customer loyalty but also improves a company's reputation and revenues.
This Bachelor's thesis focuses on the online communication of uhlsport GmbH, specifically the activity of all uhlsport brand Instagram channels worldwide. The aim is to examine what steps are necessary to initiate further internationalization of online communication. The focus on Instagram is interesting because there are currently many unregistered and inactive uhlsport country channels that do not correspond to the company's CI.
The thesis surveyed five uhlsport subsidiaries in France, Spain, UK, Scandinavia, and Benelux to gain insight into their working methods and impressions and to initiate improvement measures. The main results showed that most subsidiaries would like to engage in online communication, but they lack resources such as personnel, a central guideline for online communication, and training measures for a consistent CI in the entire uhlsport online communication.
The significance of these results lies in the need for a central online communication guideline that everyone must follow, and additionally, the thesis suggests a restructure of the Instagram channel strategy.
Corporate Social Responsibility (CSR) bringt für Unternehmen Herausforderungen in der
dazugehörigen Kommunikation mit sich, welche oft von einem Mangel an Glaubwürdigkeit und Misstrauen geprägt ist. Daher ist es essenziell herauszufinden, wie
man diesen Herausforderungen begegnen kann.
Mit dieser Abschlussarbeit sollen Möglichkeiten aufgezeigt werden, wie ein
Unternehmen das Glaubwürdigkeitsproblem in der CSR-Kommunikation überwinden
kann. Welche Rolle dabei die Berichterstattung in Form eines unabhängigen, nicht-finanziellen Berichts spielt, soll ebenso Gegenstand der Forschung sein. Um die
theoretischen Erkenntnisse zu untermauern, werden zwei Nachhaltigkeitsberichte aus der Praxis analysiert.
Die Forschungsergebnisse geben Aufschluss darüber, welche Strategien Unternehmen
anwenden können, um einen positiven Einfluss auf die Glaubwürdigkeit ihrer CSR-Kommunikation auszuüben. Der CSR-Bericht zählt in dem Zusammenhang als größte
Informationsquelle und kann somit genutzt werden, um über die soziale Verantwortung
von Unternehmen zu berichten und unter Beachtung verschiedener Anforderungen die Glaubwürdigkeit der CSR-Kommunikation zu erhöhen.
Für viele Unternehmen im B2B Bereich wie die SICK AG, stellen Messen und die
dort ausgestellten Exponate eine der wichtigsten Marketinginstrumente dar.
Allerdings befindet sich die Messelandschaft im ständigen Wandel. Nicht nur
technische Innovationen, sondern auch die Corona-Pandemie haben das
Erscheinungsbild von Fachmessen anhaltend geprägt.
Das Ziel der vorliegenden Arbeit ist es zu erforschen, wie Fachmessen in
Deutschland sich in den kommenden Jahren verändern werden und welche
Auswirkungen sich daraus für die Exponatelandschaft der SICK AG ergeben.
Um diese Frage zu beantworten, hat man externe und interne Prognosen mithilfe
von Experteninterviews geprüft. Die Ergebnisse zeigen, dass insbesondere
Präsenzmessen mit spezifischen Fokus für die SICK AG eine führende Rolle
einnehmen werden. In Bezug auf Exponate wird eine Mischung aus Hardware,
virtueller und hybrider Exponate unerlässlich. Besonders wichtig ist es dabei,
dass die Gesamtheit des Messestandes einem Konzept folgt und dabei für den
Kunden relevante Inhalte präsentiert werden.
The aim of this research is to explore social media platform TikTok and how it can be used as a marketing opportunity for brands but at the same time be a challenge for others. A qualitative study has been conducted due to the subjective nature of the topic, as well as a qualitative survey to get better insights of TikTok users’ behaviour. To analyse the data, a content analysis of 4 brands over the time frame of 3 months 01.06.2022 to 25.08.22 has been conducted. The findings can offer researchers and marketers better insights about if and how to implement TikTok into a marketing strategy of a company.
Concerns about mental health and the declining rate of body satisfaction have increased interest in topics such as diversity, body positivity, and inclusion in recent years. Thus, the suggestion is that companies can communicate deep meanings through advertising images and strengthen their brand identity. This bachelor thesis proposes the application of two theoretical frameworks: Esch’s "Brand Steering Wheel" for identifying the brand identity, and the framework of “Visual Grammar” for analyzing images in advertising. The aim is to find out if diversity in advertising can improve brand identity.
Firstly, this work intends to offer an overall understanding of advertising, brand identity, and multimodality. For this, previous academic literature is used to establish a theoretical basis for understanding. Secondly, certain problems that lack inclusion in traditional advertising are analyzed. Thirdly, with the help of the theoretical framework, the brand identity is analyzed using the brand steering wheel. Additionally, Kress and van Leeuwen’s framework of visual grammar is used to examine images for their meaning.
The findings indicate that there is significant theoretical and practical evidence to suggest that the application of diversity in advertising campaigns would be an effective strategy to build a strong brand identity. The identities and relationships indicated in the photos between viewers and models represent desired attributes that may be identified with the advertiser's products. The brand may be picked if the viewers see that it is correctly represented.
Generation Z born between 1995 and 2010 has a growing influence on the markets and businesses need to adapt their marketing strategies to meet the needs and expectations of said generation and therefore influence their brand perception, preferably positively. Consequently, it is essential to understand Generation Z, their values, characteristics and behavior.
The goal of this thesis is to answer how the modern marketing strategy cause-related marketing influences the brand perception of Generation Z. Thus, the following research questions are being posed: “How does cause-related marketing influence Generation Z’s brand perception in Germany?” and “How can cause-related marketing influence Generation Z’s brand perception in Germany positively?”.
To answer the research questions a quantitative study regarding brand perception was conducted. More specifically a survey was run to measure the brand perception of Generation Z regarding the practice of cause-related marketing. The respondents had to indicate how much they agree or disagree with statements about brands practicing cause-related marketing posed on a 5-level Likert scale to measure their brand perception.
The results of the study indicate that the perception of Generation Z gets influenced by the practice of cause-related marketing. Moreover, Generation Z’s brand perception gets influenced positively. This effect can be augmented if companies pay attention to the specific values, characteristics and behavior of Generation Z and choose their message, collaboration partners and causes accordingly. Additionally, Generation Z’s brand perception can be influenced positively if cause-related marketing is practiced originally, especially via suitable communication tools.
Further studies concerning cause-related marketing influencing Generation Z’s brand perception in other countries or how specific brands or industries are affected could be conducted. Additionally, studies focusing on the negative impacts of cause-related marketing could be performed.
The aim of this thesis is to answer the question of how consumers can be influenced by influencers to purchase sustainable fashion. To this end, the following research question was posed: How do social media influencers influence consumers' attitudes, awareness, and purchase intentions toward sustainable fashion? In order to answer the research question, the main terms of the work were defined and explained. Through the use of multiple examples, sustainable influencers with different reach were analyzed. The results of this work showed that followers can be influenced to buy sustainable fashion by influencers on Instagram. Companies see influencer marketing as a high opportunity to achieve their business goals such as brand awareness and increasing sales. Based on this, it is recommendable to use influencers as a corporate strategy to raise awareness of sustainable fashion brands. In this way, sustainable companies can reach different target groups.
This research paper explores consumer behaviour towards the purchase and usage of Electric Power Two Wheelers (EP2W) by German millennials, the target consumers of this paper. To evaluate the purchasing intentions of German millennials on EP2W, academic research has been conducted. Therefore, data from scientific studies have been collected with a focus on which aspects influence the target consumers’ opinions between electric P2W and fossil fuel P2W. The resulting data showed that millennials exhibit stronger purchase motives towards EP2W. It also states that the purchase price of the EP2W serves as a primary factor.
Durch die weite Verbreitung von Smartphones wächst das Potenzial des mobilen E-Learning-Marktes. Auch in der Branche des Fremdspracherwerbs sind massive Veränderungen erkennbar: Das Erlernen einer neuen Sprache ist nicht länger an physische Klassenzimmer gekoppelt, sondern kann nun auch durch die Nutzung von mobilen Applikationen (Apps) praktiziert werden. Auffallend ist jedoch, dass Sprachlern-App-Anbieter, wie auch die Jicki GmbH, Schwierigkeiten haben, ihre Kunden an die App zu binden. Das Ziel dieser wissenschaftlichen Arbeit ist die Identifikation von
motivationsbedingten Faktoren, die das Engagement bei Sprachlern-Apps beeinflussen.
Aufgrund mangelnder Datenlage zu Sprachlern-Apps dienten Fitness Apps bzw. Physical Activity Apps (PA-Apps) als Vergleichsprodukt. Mittels einer Datenbankrecherche
wurden anhand dieser Studien Engagement-Einflussfaktoren extrahiert. Anschließend wurde das Vorhandensein dieser Faktoren bei der Jicki-Sprachlernapp geprüft und deren
Auswirkungen auf das Nutzerverhalten untersucht. Dabei wurden Testnutzer der Jicki-App in Form von Einzelinterviews bezüglich ihrer Intentionen zur Nutzung und ihrer
Erfahrungen mit der App befragt und mögliche Empfehlungen für ein stärkeres Engagement abgeleitet. Basierend auf den Ergebnissen der Datenbankrecherche haben persönliche Einstellungen und Motive, Erwartungen und Zielerreichung, Gewohnheit, technische Funktion und Bedienbarkeit Einfluss auf das Engagement bei PA-Apps. Diese Faktoren konnten durch die Einzelinterviews in der Jicki-App bedingt wiedergefunden
werden.
To achieve sustainable development, appropriate individual consumer behavior is required. However, the increasing statements expressing the intention to buy green products by consumers are reflected in only a fraction of actual purchases. This paper presents a literature review on the attitude-behavior gap phenomenon, focusing on the controversial role of green marketing in promoting sustainable consumption and its influence on the gap between intentions and behaviors.
The attitude-behavior gap is attributable to various situational and internal factors, with the prevailing price sensitivity and routine purchase behavior for low-involvement products playing a critical role in the fast-moving consumer goods industry. Counteracting these factors with the help of a green marketing approach that encompasses internal, strategic, and tactical marketing orientations was examined in this work. While it has been found that creating credibility and transparency through a holistic marketing orientation and targeting the origins of the attitude-behavior gap with the respective green marketing tools can positively contribute to its narrowing, divergent green marketing strategies can lead to the opposite. Greenwashing as a strategy to give companies a greener image without adapting their business activities accordingly leads to a negative impact on the attitude-behavior gap.
On the basis of this analysis, the study found that according to the way a company employs green marketing strategies, it may either widen or narrow the gap.
Young wine consumers are becoming increasingly important for the wine industry, but also represent a challenge for wine businesses as their consumer behavior and attitude towards wine differs from other generations. This relative new group of wine consumers shows a comparatively low level of wine knowledge, while focusing wine choice criteria rather on different attributes, namely wine bottle optics, including label and bottle optic in general. Being aware of wine consumers choice criteria and its implications is crucial for wine marketers to successfully attract their potential customers. The presented thesis uses grounded theory to determine how the choice criteria of wine bottle optic influences the choice criteria of taste, in Gen Z wine consumers. For this purpose, a group of ten Gen Z wine consumers took part in a qualitative experiment, including pre- and post-test interviews, to determine attitude and behavior of participants concerning the wine choice criteria of taste and wine bottle optic. The findings of the study suggest that the choice criteria of wine bottle optic can overrule the importance of the wines actual taste in the decision process of wines. Furthermore, insights into the participants awareness of their own choice criteria, the influence of cognitive dissonance on the topic, as well as general attitude towards wine, such as the low level of knowledge and the preference for wine consumption in social context, could be generated.
When enterprises decide to expand operations to new foreign markets, they are encountered with the crucial decision of how to implement their marketing strategy in each market without losing consistency across their global brand image. This thesis will focus especially on the impact culture has on this decision and on its implementation. To do so, a qualitative analysis in form of expert interviews was performed in six multinational companies across different industries. Marketing managers from the headquarters were questioned about the implementation of their global marketing strategy in their local markets. The findings give new insights for managers in terms of future adaptations for efficient communication of marketing strategy across the multinational company.
The two strategic options standardisation and adaptation are examined in the literature to set a foundation to later discuss culture’s influence on this decision. Furthermore, a cultural framework will be given and the communication structure of the two main parties of a multinational company will be reviewed in the existing literature.
The market for foods and beverages is one of the largest worldwide. Thus, there is a lot of interest in understanding and predicting consumer behavior. Two subjects that have gained attention recently in the food sector are perceived naturalness and high-tech eco-innovations like cultured meat. This work addresses how the preference for natural products and the inference of product attributes via perceived naturalness causes problems for novel technological food products. By reviewing existing literature following questions will be answered: (1) What do most people assume about the health, taste, sustainability, and safety of food products based on perceived naturalness? (2) How is the public acceptance of high-tech food eco-innovations influenced by a lack of perceived naturalness? (3) How can these challenges be addressed by food businesses? It will first be determined what natural means for customers and how it influences food choices in general. The main findings based on the currently available market research are consumers do not desire to consume any highly unnatural foods including technological eco-innovations and it might be more efficient in terms of sustainability gains and customer needs to commit resources to developing existing products or eco-innovations that are perceived to be natural.
This research thesis examines affiliate review’s role in the relationship between direct-to-consumers (D2C) brands and consumers. Three D2C brands were selected as case companies for the multiple-case study. Seventy-five affiliate reviews were analysed, out of which fifteen were analysed in-depth. Additionally, a share of voice analysis was performed to establish the market share of each case company. The research has shown that affiliate reviews play a dual role as recommenders and sellers, which D2C brands use to achieve competitive advantage. However, the dual role is created at the expense of review quality, which is low.
In der heutigen Wirtschaftslage ist es für Unternehmen zunehmend wichtig sich aufgrund von einem zunehmend gesättigten Markt und steigendem Wettbewerb klar zu positionieren. Eine Grundlage für das strategische Marketing kann zum Beispiel durch ein Marketingkonzept geschaffen werden. Es dient als Leitfaden für weitere unternehmerische Marketingaktivitäten. In der vorliegenden Arbeit werden die Grundlagen für ein Marketingkonzept analysiert und aufgezeigt, mit dem Fokus auf der Kommunikationspolitik. Für die Ausarbeitung wird beispielhaft ein Produkt des kroatischen Unternehmens Terra Marascae d.o.o. verwendet. Die Kommunikationspolitik ist auf den unternehmenseigenen Online-Shop sowie die Gewinnung von Neukunden ausgerichtet. Die Informationen werden anhand des AIDA-Modells gewonnen. Auf dieser Grundlage kann die Kommunikationspolitik des Marketingkonzepts weiterführend abgeleitet werden. Dazu wird in Interviews sowie theoriegeleiteter Konzeption konkret ausfindig gemacht, welche Informationen für den Kunden und dessen Kaufprozess relevant sind. Die Ergebnisse der Studie zeigen, dass es wesentlich ist, die Besonderheiten der Produkte in der Kommunikationspolitik klar zu kommunizieren.
Conception and development of a corporate website strategy on the example of KARL STORZ SE & Co. KG
(2022)
In recent years, digitalization has caused an increasing transformation of the entire business world towards a digitalized economy. The Covid-19 pandemic has rapidly accelerated this ongoing digital transformation. Therefore, online presence is also becoming increasingly important for companies to survive in the digital economy. KARL STORZ SE & Co. KG, a traditional medium-sized company firmly focused on face-to-face sales, was strongly affected by the limitations of the pandemic. Switching to digital alternatives, especially the corporate website, stands out as the most critical digital cross point.
This bachelor thesis uses a marketing strategy model to analyze and research the position of KARL STORZ SE & Co. KG in the market and explores the functions and characteristics that a corporate website must have to meet today’s customer, stakeholder, and employee needs.
First, this work intends to offer an overall understanding of digitalization and its impact on the medical technology industry and medium-sized companies. Secondly, the corporate website characteristics are considered. The third theoretical part includes the analysis of two digital marketing strategy models, which are compared with each other. Finally, the company KARL STORZ SE & Co. KG and its website are presented, and a strategy model for developing a website strategy for the business year 2023 and beyond is applied.
Interviews conducted with internal and external experts on websites provide valuable information and a deeper understanding of the importance of a website in the digital environment.
In the end, this paper gives recommendations for actions for website development.
Das Unternehmen XYZ befindet sich in einer entscheidenden Phase in der Umsetzung der Digitalisierungsstrategie. Im Rahmen dieser Strategie wird die neue Unternehmenshomepage mit dem neuen Onlineshop gekoppelt. Die Plattform fungiert zum einen als zeitgemäßer Onlineauftritt und zum anderen soll dadurch ein neues Rollenverständnis für das Unternehmen geschaffen werden. Herzstück der Plattform ist die mit dem Onlineshop verbundene Onsite Suchfunktion.
Ziel dieser Arbeit ist Teile der Strategie zu analysieren und teilweise kritisch zu würdigen. Um die Suchfunktion für den neuen Onlineshop neben grundlegenden sprachlichen Features zu erweitern, wurde eine Umfrage mit ausgewählten Mitarbeitern durchgeführt.
Die Ausgangssituation dieser Arbeit ist das Unternehmen zu präsentieren. Darauf aufbauend wird die Schnelllebigkeit der Digitalisierung erläutert, sowie die Reaktion des Unternehmens darauf. Kern der Arbeit ist die Analyse von User Experience (UX)- und User Interface (UI)-Komponenten des Shops sowie die Suchfunktion im Allgemeinen, als auch im Kontext von XYZ zu beschreiben.
Darauf erfolgt die Erklärung der Methodik der qualitativen Datenerhebung, welche für die Umfrage eingesetzt wurde. Anschließend werden Ablauf, sowie die dazugehörigen Ergebnisse dargelegt. Das letzte Kapitel liefert einen wertenden Ausblick auf Teile der Ergebnisse und fasst die gesamte Arbeit nochmals reflektierend zusammen. Abschluss der Arbeit bildet eine Diskussion, sowie ein persönliches Fazit.
Die vorliegende Bachelorarbeit behandelt das Thema einer Social Media Strategie für ein kleines und mittelständisches Unternehmen, welches im Business-to-Business Sektor tätig ist. Aufgrund der zögerlichen Nutzung von Social Media von KMUs im Business-to-Business Sektor und den mangelnden empirischen Erkenntnissen besteht die Frage, wie Social Media am effektivsten eingesetzt werden kann. Mithilfe einer systematischen Literaturanalyse arbeitet diese Bachelorarbeit eine Social Media Strategie heraus. Der praktische Teil wird mit der Überprüfung der empirisch belegten Erkenntnisse an der Werbeagentur teufels garantiert.