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The current master thesis makes an effort to investigate relationships between perceived service quality, membership satisfaction, and membership loyalty at “Gesellschaft für technische Kommunikation – tekom Deutschland e.V.”, applying adjusted SERVQUAL model. To attain the formulated objectives in scope of the current research, the “Satisfaction – Profit Chain” model is applied, consisting of “Attribute Performance”, represented by SERVQUAL service quality dimensions supposed to serve as antecedent of the second component of the chain “Membership Satisfaction”, and “Membership Loyalty” in order to investigate relations between these three. The findings of the study are supposed to serve as a basis for altering the existing CRM Strategy in order to eliminate current issues within the association, develop strategic marketing capabilities, and create value for members’ attraction and retention.
Entrepreneurship is being characterized by innovation and change. An entrepreneurial mindset possesses the ability to simplify business operation processes and consumer products as well as improving service features. Furthermore, entrepreneurship does not only result in economic growth and prosperity, it also accelerates and promotes research and development.
The economy as well as individuals benefit from such innovative inventiveness. Many governmental departments recognize the positive and advantageous effects and therefore want to support and stimulate entrepreneurial activities right from the outset. Therefore, governmental authorities introduced a numerous of different funding pro-grams in recent years, specifically designed for young entrepreneurs.
To enhance start-up activities and to increase the overall entrepreneurial spirit in Ger-many, universities need to expand their educational framework by one component, namely the Third Mission. Hence, universities are not only responsible to promote ed-ucation and research, but also to create an entrepreneurial culture as well as anchoring it in the educational system. The objective is to support and expedite entrepreneurship from its very beginning.
This paper aims to analyze current entrepreneurial business activities, specifically at German universities. Moreover, key success factors, for instance, state subsidy pro-grams as well as business cooperation’s will be presented and analyzed. Hence, the essential objective of this paper is to find appropriate and successful entrepreneurial approaches which are feasible at the Hochschule Furtwangen University.