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Course of studies
- IMM - International Management (60)
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The business environment has changed within the past few decades. Growing global competition and the trend of shortening product life-cycle have reshaped the market, coercing companies into reconsidering their business strategies and product development. Higher quality, better time-to-delivery, and cost optimization are crucial factors for firms to compete in this tumultuous market. Therefore, companies are adopting a New Product Development (NPD), which is agile and customer-centric. The path toward change, however, is not identical for every enterprise since companies have their own unique organizational architecture and culture, demanding a thorough consideration of various facets of change, which is the focus of this study. EKU Power Drives, the company case study for this research, is actively involved in innovating electrification solutions and embedded software control for mobile power generation in the oil and gas industry upstream segment. The firm is considering transforming to an agile-based framework to fulfill its vision, which is becoming the most preferred partner for the key players in the target markets. This study aims to investigate the optimal Agile methodology and framework for the case study according to its business context, identify the challenges and how to address them, and outline an implementation procedure.
Rising globalization and digitization resulted in crises for the fashion industry. High competition and the interconnectedness of the consumers rule the market and put it under pressure. Owing to the growing power consumers possess, the requirements towards the fashion players are increasing. Customer experience is frequently discussed these days by academics as well as practitioners and emphasized as a competitive advantage. Yet, it is difficult to measure and to track its consequences.
Since customer experience is elusive and no industry specific measurement scale is defined, at first this work aims to identify relevant touch points of customer experience in the fashion industry by dint of a focused interview. The further objective of this paper is to enhance the comprehension of the touch points’ effects or rather the relationship of customer experience with brand loyalty. This is approached by a questionnaire based on the preceding qualitative analysis and the resulting model. This model defines the customer experience touch points as the independent variables while brand loyalty is examined as the dependent variable. The conducted linear regression analysis reveals a moderate effect of customer experience on brand loyalty and the touch points concerning the products as most relevant in this relationship. Additionally, the digitization aspect is addressed by the examination of the relationship in the offline and online channels separately. With respect to this, the present study recognizes that the extent of the customer experience’s impact on brand loyalty and the significant touch points vary across channels to a certain degree.
Improving conditions for economic growth in Colombia, Investment opportunity in Infrastructure
(2015)
The purpose of this thesis is to get a clear understanding of the situation of transport infrastructure of Colombia. Examine the reasons and the current situation of the country´s background that explains the delay in infrastructure development and the poor quality of the transport networks, being able to find objective arguments to suggest certain type of investment for the coming years that will help to improve the conditions for economic growth. The research goes deep in to the evolution of the country and the role of transport infrastructure in Colombia, highlighting the most important facts and types, to get an overall understanding of the actual situation. The objective is to identify which is the line of investment that will best fit the country´s development in the time where globalization and free trade agreements take active part of Colombia´s growth in the last years, however threatening the industries pushing them to a more efficient and productive environment. On the basis of the results of this research, it can be concluded that Colombia needs heavy investments in the future years to try closing the breach left behind decades of inefficient policies and strategies. The involvement of the private sector in transport infrastructure projects is necessary to fund the type of investments that the country needs. Furthermore, there has to be continuity in the actual concession programs for the road network plus a big investment to bring back the railroad network into an efficient long lengths transport for both passengers and products.
In this paper, I analyze the position of Indonesia current account during thirty five years from 1980 to 2015. The main findings may be summarized as follows:
(a)The movement of Indonesia CA position which interrelated mainly by the transaction of goods and services, and Ind IIP which interrelated to the getting indebtedness of the country.
(b)Indonesia as an open economy, for running CA position is determined by driving forces in macroeconomic scale, such as saving and investment, financial balance, real exchange rate, and trade balance. Indonesia recently is now more open to the free capital without strong foundation of financial system and human resources, so Indonesia suffers from the competitiveness problem.
In this paper, author was unable to find some data and interpretation. From policy recommendation, author strongly suggests government for some long-term policies.
Industry 5.0 is a new age of production that combines human-machine cooperation with cutting-edge technologies. Despite all of Industry 5.0's advantages, there are new cybersecurity threats that need to be considered in order to maintain the stability and security of networked systems. In the first section of the thesis, Industry 5.0 is introduced, along with its benefits and features. Cyber threats posed by automation, robotics, the Internet of Things, artificial intelligence, and networked systems are also noted.
The thesis delves deeply into the vulnerabilities and possible attack paths that hackers can use in Industry 5.0 settings. It looks at vulnerabilities in IoT devices, human mistakes, unprotected communication protocols, and supply chain vulnerabilities, giving a thorough grasp of the hazards involved. Case examples from the real world illustrate how cyberattacks affect Industry 5.0 systems, highlighting the necessity of strong defenses.
In order to develop recommendations for Industry 5.0 security, the thesis examines a number of cybersecurity best practices and standards, including the NIST Cybersecurity Framework and ISO 27001. It highlights how crucial it is to carry out thorough risk assessments and apply efficient risk management strategies in Industry 5.0 settings. The thesis recommends staff awareness and training, incident response strategies, and technology controls as ways to lessen cyber dangers.
The thesis also looks at innovative ways to improve Industry 5.0 cybersecurity, including secure communication protocols, blockchain for supply chain security, artificial intelligence (AI) for attack detection and response, and safe IoT device design. It also takes into account the legal and regulatory sides of cybersecurity, evaluating how well they work to handle privacy and ethical issues as well as lessen cyber threats.
To improve Industry 5.0 cybersecurity, the thesis also looks at cutting-edge technologies including blockchain for supply chain security, AI for threat detection and response, secure communication protocols, and safe IoT device design. It evaluates the efficacy of legal and regulatory measures in mitigating cyber dangers and resolving privacy and ethical issues while taking cybersecurity into account.
The thesis highlights the need of industry cooperation and information exchange in addressing Industry 5.0 cyber threats. It assesses initiatives, partnerships, and networks that support the sharing of best practices, information, and threat intelligence. In the conclusion, the thesis explores Industry 5.0's future orientations and offers academics, policymakers, and business experts’ advice on how to proactively mitigate new risks and guarantee the security of Industry 5.0 ecosystems.
Overall, the thesis contributes to a better knowledge of Industry 5.0 cyber dangers and provides practical solutions through the use of multidisciplinary research, real-world case studies, and examples. Its purpose is to encourage the secure and successful use of Industry 5.0 technology.
As a decisive factor for ongoing corporate success, companies are increasingly concerned with the possibilities of increasing their innovative ability. In connection with factors that can be influenced by internal company decisions, this work deals with the question of which factors are particularly effective in this context. The underlying hypothesis deals with the statement that the innovation performance can be fundamentally influenced by internal company decisions.
From the qualitative survey and study of three medium-sized companies from the districts of Schwarzwald-Baar and Rottweil, company-internal factors for increasing the ability to innovate and their relevance and practical application are examined. These companies are MinebeaMitsumi Technology Center Europe GmbH, Wiha Werkzeuge GmbH, and Hugo Kern und Liebers GmbH & Co. KG. In this context, several employees from the development and innovation teams of the companies were interviewed personally and other employees of one company were interviewed using an online survey. The questionnaire was further expanded on the basis of the information and results obtained. The results of this survey were critically reflected on by the project manager of the company surveyed first.
The seven internal factors identified from the literature are the Generation and Implementation of Ideas, Creativity and Time Pressure, the Use of External Information, Creation of Knowledge, Behavioral Patterns, Organizational Structures and the Composition of Teams. These factors were identified with different relevance and application in the practice of the examined companies. It cannot be conclusively clarified from the study whether the ability to innovate can be positively influenced, in particular by the factors identified. In this context, further investigations are necessary. Based on the literature review and experiences of the companies, this thesis presents a recommendation for measures relating to the positive influence of factors to increase the ability to innovate.
With the ever increasing global competitive business environment, capturing new lucrative markets has taken the forefront for Multinational Entities (MNE’s). In the recent past, emerging countries have gained prominence as a focal growth destination for many MNEs. Despite the business opportunities that they offer, they still remain complex markets in which to do business. Consequently, for the MNEs that have made entry into these markets, adequate growth strategies designed to include sets of activities that deliver a unique mix of value to the organization are imperative.1 This therefore calls for such organisations to adapt their existing growth strategies in emerging markets to various demands. This is in order to maximise performance through well-orchestrated growth agendas that work in concert with the overall corporate strategy. Nevertheless, for overall success, businesses are becoming more aware that operational and control failures can be extremely costly.2 This is because growth comes with increased risks hence a need for new solutions to mitigate and manage the risks. Consequently, the discipline of compliance which is designed to mitigate risks through adherence of; legal requirements, internal and external policies is no longer a second-thought function that requires action down the road. Corporate leaders now recognize that it is important for business expansion and the protection of shareholder value.3 In these markets, compliance related issues have proved to be difficult hurdles for many organisations and they are widely viewed high risk compliance markets. 4 Despite this, many MNEs that venture into such markets fail to integrate their growth strategies and compliance programmes/strategies.
This paper explores the hypothesis that for organisations to optimise performance, their compliance programmes/strategies should work in concert with their broader strategic goals, e.g. growth. This thesis aims to show how the two can be integrated by using Rolls-Royce Power Systems’ AG (RRPS) growth strategy in China and its compliance programme as a case study. The hypothesis is that, if successfully integrated, RRPS can maximise its growth performance in China. Secondly the study seeks to provide a flexible check list or template that RRPS can adapt in its future Integrated Sales Road Maps (ISRMs) in other targeted countries or regions.
Digital Transformation is gradually changing the ways of operating the business. With the advancements and innovations in technology and changing customer preferences, it is essential to adapt to these changes. Digital transformation has the capability to impact nearly every line of business but one of the most significant impact is on Customer Experience. Embracing new technology and processes provides opportunity to create better experience for customers by focussing on automation, self-service, value, quality, customer expectations etc. Advanced systems or solutions that fulfil these requirements can be incorporated in the technology and process landscape of an organization who is supporting customers. This thesis aims at conceptually integrating the Customer Service and Retail Store Support processes at HUGO BOSS into the new Enterprise Service Management (ESM) tool which will in turn drive the digital transformation at HUGO BOSS. Moreover, the purpose of the study is to provide a recommendation if the new ESM tool can replace the existing Retail & Customer Care ticketing tool, thus enabling the Retail & Customer Care team and their respective processes to be fully onboarded and implemented in future into the new tool. This thesis is a qualitative research. At first, qualitative data about the existing ticketing tools used to provide customer service and retail store support is gathered through secondary data collection methods. Secondly, in-depth semi structured interviews with nine respondents from Retail & Customer Care team and IT Support teams were conducted to collect their feedback and analyse the benefits and drawbacks of these tools. Next, the thesis introduces the new ESM tool followed by its evaluation using Fit-Gap Analysis method. Further, the thesis includes the concept of ideal customer service and retail store support processes to be supported by the new tool using process flowcharts. In conclusion, the results of the thesis are presented based on which a future recommendation is provided.
The main objective of this thesis is to investigate and analyze the professional journey of thirteen foreign doctors and the opinion of a German doctor, to explore how their integration process has been into the German labor market, taking into account their personal experiences; especially what they thought was helpful and the obstacles that they encountered during their journey, and to make recommendations for hospitals to help them address the integration of foreign doctors, something that should be done as soon as possible, due to the rising amount of foreign physicians coming to Germany to cover the many open positions that can no longer be filled by the local population.
The thesis is divided in four large sections; the first serves as a basis to understand the problem of the shortage of physicians in Germany; the second one is a literature review taking into account the migration of health professionals, cultural standards, intercultural competence and communication, the different acculturation strategies that immigrants use, inpatriation and integration, and last the management of diversity in healthcare; the third one has to do with the methodology that was used; and the last two parts encompass the findings and recommendations.
In conclusion, it can be said that recruiting foreign physicians is a very good way of approaching the actual shortage of physicians that exists in Germany. However, it is imperative that health care organizations, are aware that the integration process of foreign doctors and the adaptation of the whole organization to this new working environment is of extreme importance to provide the quality care that is expected at any health care institution, and it is imperative that hospitals recognize the need to include diversity management and a Willkommenskultur as vital pillars for the organization.
Patient engagement is the most important element in the process of research/development of medicinal products and healthcare management in today’s times. In a country like India which has a huge population and limited state of regulatory affairs it becomes important to walk the extra mile to protect the patient lives and truly serve them. Time and again it is seen that there is no or limited focus on patient centric processes and we still tend to focus on sponsors as the key stakeholder.
The author in this thesis aims to focus on the clinical trial landscape of India and determine if there is a need to improve the clinical trial processes. If yes, then what type of change is the audience looking for.
The author tries to introduce the human element in the process and remind us all that it is the ‘patients’ who are the centre for the drug development process and serving them and alleviating their pain in the true purpose of the process.
The author along with the helping us find a definition of patient centricity in India, also proposes a model that can be used by the Indian pharmaceutical companies to focus on patient centricity at different stages of the drug development cycle within their organisations.d
This study investigates the interrelationship between Knowledge Management (KM) and employee satisfaction and proposes strategic implementation steps for the further development and acceptance improvement of a new Operational Framework (Blueprint) at Robert Bosch GmbH, Power Electronics. Two primary research questions are addressed: (1) whether KM offers insights into and explanations for employee satisfaction issues, and (2) what strategic implementation steps can be derived for the development and acceptance of the Blueprint. The research commenced with an analysis of existing employee satisfaction surveys, supplemented by in-depth interviews, to understand the current state of employee satisfaction in the business unit undergoing transformation. The literature review was then conducted to ascertain the connection between KM and employee satisfaction. Subsequently, the study engaged in multiple interviews with top management in the Power Electronics business unit to identify implementation measures and best practices across various industries. A comprehensive set of practices was established and subsequently evaluated in a workshop involving line employees from the business unit, integrating theoretical findings with practical experiences. The final recommendations were grouped into three categories: Meeting Structure, Culture and Leadership, and Knowledge Management Guidance. The findings underscore the significance of KM in promoting employee satisfaction and suggest that the proposed strategic steps can foster the further development and acceptance of the Blueprint at Robert Bosch GmbH, Power Electronics.
Konzeption und Implementierung einer Cloud-basierten Sprachbedienung für das Smart Home-Labor
(2017)
Organizations invest money, time and energy on fostering gender diversity at the workplace. Other than being fair, diversity has been proved to improve company performance, as it promotes innovation, creative thinking and decision-making capabilities, as an example. However, having said that, there are still some sectors or areas which lack of a fair representation between men and women. In order to build a more balanced workforce, it is necessary for the organization to find ways to be appealing to all groups. One way can be to focus on the recruitment process.
The recruitment process contains some major and minor biases, which can influence the hiring decision. In most recent years, it has been revealed that the words used in job postings can in fact encourage or discourage different groups of people, in this case, men and women. That is due to the fact that language is gendered, because men and women communicate who they are, what they want, what they need differently. Language is strictly related to how one person is perceived in the society and the role they have, with the risk of falling into a stereotype.
The objective of the paper is to study and explain the effect of wording in job postings. To do so, around 200 participants have replied to a questionnaire which presents ten sets of job descriptions containing and comparing gendered words. The questionnaire allows to compare the answers from men and women and assess to what extend wording influence the application decision. It appears that women are more reactive to biased language than men and they prefer female-themed terms; despite being more indifferent, men also lean towards feminine language in some cases.
Due to the great cultural distance between Germany and Thailand, German leaders who work in Thailand may encounter several intercultural concerns. In order to effectively lead Thai employees, these leaders may need to behave differently from what they used to do in their home country in some aspects. Thus, this study examines the changing perception of leadership due to the effect of Thai culture form German managers who are working in German organizations in Thailand.
GLOBE project and its culturally endorsed leadership theory were the key literature explored in this study. To attain the outcomes, both quantitative and qualitative methods were employed. Twenty-three questionnaires were collected from German expatriate managers in German organizations in Thailand. While two in-depth interview were acquired from Thai employees who worked closely with German superiors.
The results confirm German managers greatly value inspirational and trustworthy attributes as well as avoid being tyrannical, tender and provocateur in order to work in German-Thai boundary. The leadership styles such as Charismatic/Value-Based or Transformational and Team-Oriented leadership also suit German leaders to work in Thai culture.