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Business-to-business services make up an increasing share of the total economy. Due to growing specialization companies are more and more outsourcing non-core services. The aim of this thesis is to examine the market trends, the competitive landscape and success factors for proving IT supply chain services.
IT supply chain services are service provisions that encompass the procurement of equipment, the staging and personalization, as well as the logistics of end-user devices. This thesis explores the business case of Computacenter, a European IT-service provider. Given the complexity of IT supply chain service provisions and the distinct characteristics of services, major contracts in this area are examined in order to derive good and best practices. Two research questions are addressed. The first one examines how Computacenter performs against major trends in the IT service market by reflecting customer demand and competitors’ strategies. The second research questions aims at identifying in which areas and how Computacenter could improve the delivery of its IT supply chain services.
The applied research methods include secondary data, such as competitors’ websites or industry reports, primary data like surveys or observation, as well as descriptive and comparative methods. The research is divided into three sections. First, the theoretical fundamentals of IT service management and the Service Supply Chain Management are outlined, focusing on reference models and methods used by the respective company. Second, the company itself and the market environment including competition and customer aspects are examined. Third, an empirical study conducted in the form of a survey on selected projects assesses Computacenter’s best practices. In the final part of this thesis practical recommendations are given including all investigated aspects.
Today’s business and work environment has become increasingly exposed to the pressure of globalization and the steadily growing degree of virtuality. This is demonstrated by the rising number of global virtual teams (GVT) playing a crucial role in many internationally oriented organizations, with an ongoing upward trend. The purpose of this thesis is to promote a better understanding of how employees can be trained to collaborate successfully in a GVT, and whether this is possible at all. In this context, the paper primarily focuses on the social dimensions influencing successful virtual collaboration. A mixed methods approach of primary and secondary data was used in this thesis. Apart from a literature review providing a theoretical foundation of concepts concerning the key issues of the study, the paper examines two different perspectives. On the one hand, expert interviews with two European training companies and an active seminar participation enabled greater insight into the employee training industry. The objective was to discover the key sources of problems in GVTs leading companies to rely on professional help. A particular focus was laid on examining how trainers master the difficult task of preparing employees for global virtual teamwork as well as to collect information about the provided training services. As the interviews revealed, communication problems among the virtual team members (VTMs) display the main reason for a team’s low performance or failure. Concrete recommendations for actions have been described as a basis for optimizing the collaboration and to strengthen the social ties within a GVT. On the other hand, the main practical part of this thesis focuses on a GVT of a multinational business consultancy. An online survey and individual interviews with the team members have been conducted aiming at answering the following research questions: On the basis of which skills do present members of a GVT define successful virtual collaboration? How is the need for training services in general assessed? In addition, the empirical study examined the social dimensions among the VTMs and the team’s current work situation. On the basis of these insights, the team’s current need for training services has been analyzed and specific recommendations for actions have been proposed.
The aim of this thesis is to elaborate and evaluate the current employer branding concept at a subsidiary of a globally represented organization. This enables the author to draw conclusions and give improvement recommendations.
The first part is based on scientific literature and data. It outlines the concept of employer branding and shows which areas of a company are affected hereby. Next, it is explained why a successful employer branding concept can be advantageous for companies and how to communicate it. To conclude the first part, challenges that come with employer branding in a global company context are elaborated.
The following part of the thesis, is developed from internal data and information. It focuses on the current employer branding concept at the subsidiary. Moreover, it is revealed why an employer brand is necessary and which challenges and opportunities, for this concept, exist at that subsidiary. It is also reflected on the effects, set corporate guidelines and conditions, have on the local employer branding concept.
The last part, attempts to measure the success of the current employer branding concept at the subsidiary. This is conducted by assessing three different sources with regard to their influence and significance on the employer brand. At first, the company’s key performance indicators are evaluated. Secondly, results of two surveys, which were conducted for this thesis, are analyzed and interpreted. Both give insight on people’s expectations and experiences with employers: One survey investigated an external target group while the other questioned the employees at the subsidiary. As a third source, results of a recent internal survey, which evaluated the employee’s perspective on their workplace, are included and assessed.
To conclude the thesis, improvement suggestions on how to have a successful employer brand, according to demographic region, operating business sector and global context are given. The recommendations include content-related adjustments, proposals for the inclusion of corporate standards, ideas on how to raise the employer brand’s awareness and finally suggestions for improved communication of the local employer brand.
Most Western countries have very low percentages of women who study in science,
technology, engineering and mathematics (STEM) fields. These fields are of economic
importance as they are essential for innovation - the key to the creation of new products,
ideas and processes. Especially in developed countries, the STEM sector is one of the
largest growth factors. Having mainly men studying in STEM fields limits the available
talent and thus the quality of human resources; therefore, it is important that more
women study in STEM fields for more efficiency and increased economic development.
In contrast to Western countries, Muslim countries exhibit large numbers of women in
STEM majors. This thesis analyses different aspects of Muslim countries to determine
reasons for more women in these countries to study in STEM fields. The current study
is based on literature such as journal articles, textbooks and online sources. The
following factors are studied to answer the first research question: social reasons
(including religion, history, perception of women, wealth and social status, and
educational system), legal framework, technological reasons and economic reasons.
The findings indicate that a combination of aspects and circumstances leads to the large
numbers of women in Muslim countries in STEM majors. Among the analysed factors
the educational system and economic situation of Muslim countries seem to be the root
cause.
Furthermore, the current study analyses consequences of the high number of women in
STEM fields in Muslim countries in the labour market, to answer the following
questions: (1) Do educational opportunities lead to equal opportunities in the labour
market? (2) Is it respectable for women in Muslim countries to work? (This question
addresses factors such as Islam, tradition, a woman’s role as a mother, mixed-gender
workplaces, demography and legal restrictions) (3) In which sectors do women work?
(sectors and leadership positions) (4) What is the relation of female labour to the
economy? (impact of economic situation, economic landscape, globalisation, and
importance of female employment for the economy).
The result is that educational opportunities for women in Muslim countries do not
translate into equal chances in the labour market. Regarding STEM fields the
employment of women ranges from gender equality to nearly no opportunities at all,
depending on the country. The small numbers are most likely due to the lower position
of women in society, the generally less opportunities for women in the labour market
and women’s rights issues.
In a time, where supply increases and thus distinguishing oneself from the competition becomes increasingly important, different neuroscientific methods are being used in order to find out what consumers want, how they react to stimuli and how they make a decision. The purpose of this bachelor thesis is to find out how neuroscience can help understand what happens in the human brain, and how neuromarketing influences the consumer behaviour, answering the question whether the drugstore chain ‘dm-drogerie markt’ has the key to the brain of their consumers. By clarifying the neuroeconomic foundations like the structure of the human brain and the human senses, and by explaining the modern measuring techniques which are being used nowadays, the foundation is laid which is needed in order to be able to understand the insights of neuromarketing, its prospects and limitations, as well as Limbic®. By understanding the influence of emotions and motives with regard to decision making, the four ways into the brain of a consumer, as well as the prospects and limitations of neuromarketing, the relevance and importance of neuromarketing becomes clear. Taking a closer look at Limbic® (Limbic® map, emotional systems and the Limbic® types) offers theoretical support, which is being combined with the results obtained from an online survey as well as a store analysis, allowing a clear idea of why ‘dm-drogerie markt’ is this successful and to what extend neuromarketing plays a role with regards to the success. In the end the conclusion is being drawn that ‘dm-drogerie markt’ has the key to the brain of their customers, and that using neuromarketing elements is one of the major reasons for the success.
The Sharing Economy: Bartering, Lending, Renting or Swapping peer-to-peer is an increasing phenomenon in Consumer Behaviour. As a result of overconsumption in society the past few decades and the financial crisis in 2008, consumers’ awareness towards consumption shifted to a more sustainable use of resources to prevent rising CO2 emission, climate change, global warming, pollution of oceans, massive interventions in ecosystems and to support global fairness.
Even though this Collaborative Consumption is still in its infancy, the participation of caring consumers is still rising.
But how sustainable is this new way of consumption, if it is a new phenomenon at all?
By describing the Sharing Economy as a rising business model, its history and the four major drivers for its success the topicality and brisance of this fast-changing appearance get illustrated. The Transportation Technology portrays, how intense Sharing, Bartering, Lending or Selling influences the daily consumer behaviour in twenty-first century.
Mostly, this Thesis evaluates advantages and disadvantages of the Sharing Economy, and finally concludes if Collaborative Consumption is as sustainable as it is proclaimed by its supporters and how influentially and environmentally-sustainable collaborative consumption might be for the future.