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This study examines growth adventure of Turkey and South Korea that both tried to narrow the economical gap between them and developed countries. Although Turkey was in a better situation than South Korea in the beginning of their convergence experience, and they had similar growth and development levels at the end of 1950s, South Korea outperformed Turkey in almost every economic indicator and realized an economic miracle in a very short time. As South Korea is one of developed countries now and Turkey is still in the league of developing countries trying to be a developed one, South Korea model, is worth to be analyzed in detail. In this paper, the similarities and differences in South Korea’s and Turkey’s economic history, the comparison of their long term growth performance and the reasons why Turkey could not accomplish what South Korea did in the similar period of time, were put together in order to find answers to question of applicability of South Korean economic miracle to other economies, along with the question whether it was indeed a miracle. While comparing two countries, existing literature and similar studies were scanned. With the help of both qualitative and quantitative historical data, common issues of comparison, namely policies, international trade, education and innovation, were selected and these issues were analyzed deeper. In the last part of the study, a simple econometric model was built by using OLS regression, in order to see if the presented ideas could be supported with econometric approach. Although model did not provide enough information about reasons of growth in South Korean economy, the findings confirmed the problems of Turkish economy and success of South Korean economy. This study is a contribution to a broader understanding of comparison of two economies, which is an issue that attracts attention of several related people, especially in Turkey.
Cost Optimization is a persistent discipline to adjust expenses and reduce costs while maximizing business value, and it has proven to be one of the most influential strategies to generate profits and stay competitive in the market. In this study, technical and strategic solutions that can lead to manufacturing cost optimization were considered. For this purpose, a test environment was created according to the DFMA methodology using the DFMA Concurrent Costing V4.1 software developed by Boothroyd Dewhurst Inc. and the production expenses of a JED029M3 aluminum bushing product from WABCO Group were analyzed.
Results revealed that these charges can be assigned to five main cost drivers Material, Machine Setup, Process, Scrap and Tools, of which Tooling was the most influential driver at lower volumes, while Material and Process remained two of the considerably substantial drivers across all ranges of volumes produced. Furthermore, among the optimization alternatives, the right choice for machine and raw material shape demonstrated to have a relative effects of less than 5% in reduction of manufacturing cost for 1,000 pieces, while outsourcing to China and transitioning toward economies of scale lowered could impact the total costs by -40% and -70%, respectively.
The current master thesis makes an effort to investigate relationships between perceived service quality, membership satisfaction, and membership loyalty at “Gesellschaft für technische Kommunikation – tekom Deutschland e.V.”, applying adjusted SERVQUAL model. To attain the formulated objectives in scope of the current research, the “Satisfaction – Profit Chain” model is applied, consisting of “Attribute Performance”, represented by SERVQUAL service quality dimensions supposed to serve as antecedent of the second component of the chain “Membership Satisfaction”, and “Membership Loyalty” in order to investigate relations between these three. The findings of the study are supposed to serve as a basis for altering the existing CRM Strategy in order to eliminate current issues within the association, develop strategic marketing capabilities, and create value for members’ attraction and retention.
As COVID-19 forces school to shutdown, distance learning or homeschooling is increasingly becoming the preferred and safest mode of delivering education. The new trend however, raises underlying questions on the implication it will have on the educational gap and attainment between advantaged and disadvantaged students in Germany, stemming from the diverse economic, cultural and social situation among the student population. This study presents results of a comparative analysis between advantaged and disadvantaged students in Germany using the PISA data 2018. The study investigated, how large the educational gap in Germany between advantaged and disadvantaged students is and what influences this gap. More specifically, what effect COVID-19 induced school interruption has in increasing the educational at- tainment between the student population. The findings show that there is an educa- tional gap between advantaged and disadvantaged students in Germany and socio- economic and cultural factors influence student performance which aligns with the findings in the literature review. Furthermore, school closures of 51 days result to a loss of 3.26, 3.37 and, 4.12 PISA point for advantaged students in maths, science and reading respectively and a loss of 8.4, 8.1 and 5.01 PISA points in maths, sci- ence and reading for disadvantaged students. The results show an increase in the educational outcome and inequality between advantaged and disadvantaged students in Germany. The findings, necessitate the need for policy makers to neutralize the learning losses resulting from the COVID-19 induced remote learning.
This master´s thesis focuses on the development of a competitor analysis process as a proposal for the business unit “Power and Energy Solutions”. As a new business approach for the Marquardt Group in the fast-growing and trending electromobility market, it is essential to develop a process to optimize the identification and assessment of competitors in order to obtain relevant information needed to build competitive advantages and plan business strategy.
This study highlights the essential information to be collected on competitors as well as the importance and benefits of conducting an analysis. A proper competitive analysis consists of considering and understanding certain external aspects surrounding the competitor. The structure of the industry, the company's current position, the customers and suppliers are key factors that have to be considered in order to conduct a successful competitive analysis. In addition, this thesis shows the steps and the main elements to contemplate in order to successfully perform a process within the company.
A qualitative research methodology has been applied for this thesis, in which literature review has been conducted and expert opinions and experiences have been included. The information has been collected through primary and secondary sources, with the aim of understanding the current situation of the business unit and obtaining relevant literature on the topic from reliable and accurate sources. Moreover, action research has been carried out in order to link theory and practice to provide a solution.
This master's thesis offers a proposal for the competitor analysis process, outlining seven stages to be followed. They have been established as a result of the evaluation and integration of the literature review and the current situation of the business. In addition, a conceptual framework has been designed as a concentration and visual representation of the best practices and methods to provide structure and support each stage of the process.
The implementation and constant utilization of the process will allow the development of a standardized system that ensures effective analysis in the business context. Moreover, it will provide a comprehensive analysis of competitors and their surroundings, as well as improvements and transparency in collaboration and practices within the company. Consequently, it will ensure a positive impact on the business unit for decision making and building competitive advantages.
This research aims to study transactional cost and organizational change management in a pharmaceutical company that had gone through the SSC implementation process through different regions, including Latin America. Eli Lilly SSC in Latin America is located in Mexico and was aimed to centralize standard routines and administrative transactions related to finance and accounting back office services for the entire region. In implementing changes of this magnitude, it is necessary to be prepared to encounter the transaction costs related to this strategic decision and for the internal resistance applied in organizational change process. In this sense, this research aims to study what are the main challenges and transaction costs involving a process of re-structuring the organization to the SSC business model, especially in Latin America. Taking as a base the change resistance elements mentioned by Burns and Scapens (2000) and transaction costs theory basis by Williamson (1981). The SSC, a relatively recent business model and a trend between multinational organizations, was implemented in Lilly across 4 different regions to support over 70 countries in all continents. Latin America the last region to be implemented had a proposed migration schedule within less than one year. The findings show that the main resistance to the existing process is related to lack of competence/information and attachment to control and existing routines. In addition, the transaction costs are closely related to the dimensions of asset specificity and uncertainty. We must consider that the lack of a formal change management strategy, within the LATAM region, was a risky move and had impacted the implementation process and stabilization period results. The chronogram had also to be changed due to unexpected details in the region. Latin America was more complex than expected due to the differences in regulations and culture between countries, also expressed a non-verbal resistance that was probably expressed through the lack of commitment of some personnel. The results of this research raise inputs to the next researchers and bring elements to be considered by organizations when implementing the SSC business model. It is useful to direct actions and strategies to control de change impact and possible transaction costs. Additionally, through the research we filled the purpose to build an overview on shared services model and discuss the main points that should be considered when taking into consideration to re-structure the business with this model, characterized as a centralization of services that are provided from one single point to multiple business units in order to avoid activities duplication, optimizing resources through the integration of technology, people and standardized processes (Deliotte, 2007).
Pricing is one of the foundations of any company’s market strategy and the only factor of the marketing mix that deals with revenue generation. The other three viz. product, promotion and place deal with expenditure. Pricing strategies provide varied degrees of flexibility based on organizational capabilities and customer segments. Pricing decisions are fundamental to a firm’s growth and are complex in implementation. Based on the author’s research, value-based pricing provides the best fit for all the important pricing factors like cost structure, profit margin, competition, supply and demand, etc. Despite this, cost-based and competition-based pricing strategies are still being widely used. The IT service industry in India has long focused on the competitive advantages of cheap and abundant manpower but the lack of focus on product development together with the emergence of other low waged countries and the growing nature of technology adaptation in the country have presented significant motivation to these IT firms to invest in research and development aimed at enhancing their product portfolio, which can be best taken advantage of by moving their pricing decisions towards a customer-value centric approach. Basing their prices on the different customer segments and focusing on value generation is the best way forward in the face of increased competition from both domestic and international organizations.
Mergers and acquisitions (M&A) among internet companies increased rapidly during the last decade which was caused by the growing competition and changing consumer preferences. Many startup companies enter the market offering hit products and getting millions of users in a short period of time. Due to such quick success established internet players like Google, Twitter and Facebook tend to acquire these startups instead of developing their own R&D. Internet acquisitions are very risky and imply high premiums, therefore, their impact on the innovation performance is quite unclear in the short- and long-term perspective. There is a variety of factors that can affect the innovation performance of both acquiring and acquired companies after the M&A transaction. This thesis is aimed to analyse the impact of M&A on the innovation performance of internet companies taking into account recent acquisitions among social networking players. A case study about Facebook's acquisition of Instagram occurred in 2012 presents the main application for the thesis. Qualitative data for the research is taken from the articles that contain opinions of the industry experts which are then critically assessed using the main scientific concepts about M&A and innovation performance.
In this thesis, new methods for text classification are examined and compared to the current software of the DNB. Due to technical changes in the area machine learning in recent years, improvements in text classification have been achieved. The objective is to improve the subject groups allocation of the DNB and to allow a hierarchical classification based on the DDC system. The decision was made on the HDLTex tool, as the structure of the DNB data set and the DDC system, which supports a hierarchical classification, are perfectly designed for it. The use of RNN networks on both hierarchical levels improved the current software situation. Furthermore, the approach was examined, if a combination of the predictions of the two hierarchies levels leads to an additional improvement, which, however, produced a negative result. Both beginners and experts find themselves as readers of this master's thesis in the target group again.
In dieser Arbeit werden neue Verfahren zur Textklassifizierung untersucht und der aktuellen Software der DNB gegenübergestellt. Durch technische Veränderungen im Bereich Machine Learning in den letzten Jahren, konnten Verbesserungen in der Textklassifizierung erzielt werden. Dabei soll die Sachgruppenvergabe der DNB verbessert und anhand des DDC Systems eine hierarchische Klassifizierung ermöglicht werden. Die Entscheidung fiel auf das HDLTex Tool, da die Struktur des Datensatzes der DNB und das DDC System, welche eine hierarchische Klassifizierung unterstützt, perfekt darauf ausgelegt sind. Durch die Nutzung von RNN Netzen auf beiden Hierarchieebenen konnte eine Verbesserung zu der aktuellen Software erzielt werden. Weiterhin wurde der Ansatz untersucht, ob eine Kombinierung der Vorhersagen der beiden Hierarchieebenen zu einer aufbauenden Verbesserung führt, welches jedoch ein negatives Ergebnis hervorbrachte. Sowohl Anfänger als auch Experten finden sich als Leser dieser Masterarbeit in der Zielgruppe wieder.
The aim of this research is to investigate the unique factors that affect the
adoption of green supply chain management (GSCM) practices in Greek
companies, with a specific focus on how they align with the overall business
strategy and performance. To achieve this objective, a "bottom-up" approach
is utilized, which involves conducting case studies to assess the status of
GSCM implementation in Greece. Additionally, the research seeks to identify
the key barriers that must be overcome for successful integration of GSCM in
Greek businesses.
A primary purpose of the study is to advance the field of Green Supply Chain
Management (GSCM) research by providing new and valuable insights on
the implementation of GSCM in a context that has received relatively minor
or even no attention in previous studies. The findings of this study have
practical implications for businesses operating in Greece and beyond, as
they offer recommendations, solutions and strategies for companies seeking
to implement GSCM practices. Eventually, this research aims to contribute to
the overall development and understanding of GSCM, as well as to promote
sustainable business practices in the region.
Keywords: Green supply chain management, Greece, business strategy,
implementation, barriers, case studies, bottom-up approach
The object of the present master thesis is to understand the environment of the sales channel of Global Projects, its opportunities and challenges for Hansgrohe SE in order to clearly formulate a practicable, medium-term strategy for the period of 2020-2023 for the referred sales channel. A mixed method approach was used in this thesis, using both quantitative and qualitative methods. Raw data such as the channel’s net sales during 2016-2019 were observed from the internal sales system in order to understand the relevance in the past of the different business segments within the sales channel of Global Projects. Also, different external sources such as databases and reports from different consulting firms and international institutions were analyzed in order to determine the sales potential of the different business segments for the period of 2020-2023. A PEST analysis was conducted in order to identify the changes and effects of the external macroenvironment on the company’s strategic position. And finally, a competitor analysis was also conducted in order to identify the strengths and weaknesses of the company’s main competitors and the areas where the company should aim to improve. All previous research and analysis was complemented with expert interviews that were conducted with experts from ten different subsidiaries of the company who are in charge or involved in the sales channel of Global Projects in their respective regions, who helped defining the sales potential of the existing business segments and relevance of new segments that should be considered in order to develop the channel’s strategy. The result of the study suggested that the residential segment will represent the biggest sales potential for the channel followed by the hospitality segment. While there are other segments such as marine, retirement homes and bathroom pods & modular buildings which are expected to gain relevance in the future in some specific regions. As result of all research and analysis conducted throughout this thesis, the strategy and plan for the sales channel of Global Projects for the period of 2020-2023 was designed in line with the company’s strategic position.
Studierende und Lehrende als Kunden wissenschaftlicher Bibliotheken sind im digitalen Zeitalter aufgrund virtueller Angebote nicht mehr wie früher auf physische Bibliotheken angewiesen. Die Tendenz zu „entmaterialisierten Bibliotheken“, stellt komplexe Anforderungen an das Bibliotheksmanagement, mit dem Ziel, die E-Medien als umfassende Services für ihre Zielgruppen sichtbar darzustellen. Ausgehend von diesem Fokus soll das E-Medien-Portfolio der Bibliotheken der Hochschule Furtwangen konsequent an den Bedarfen ihrer Kernzielgruppen ausgerichtet werden. „E-Medien-Service nach Maß“ bedeutet eine komplexe Herausforderung und ist zugleich eine strategische Aufgabe des Bibliotheksmanagements, im Kontext von Studium und Lehre sowie dem Qualitätsmanagement der Hochschule.
Die Arbeit stellt dazu eine qualitative Studie vor, die im Wintersemester 2014/2015 am Campus Tuttlingen durchgeführt wurde. Sie erläutert Hintergrund und Zielsetzung der Untersuchungsfrage, beschreibt die angewandte Methode und das Untersuchungsdesign.
Ziel der Studie war, Nutzungsaspekte und Bedarfe der Zielgruppen Professoren und Studierende der Fakultät Industrial Technologies festzustellen. Darüber hinaus wurde ermittelt, inwieweit das E-Medien-Angebot der Bibliotheken bekannt ist und welche Möglichkeiten bestehen, es besser sichtbar zu machen. Die Ergebnisse aus der Studie wurden in Empfehlungen zur Optimierung des E-Medien-Portfolios zusammengefasst.
Darauf basierend kann ein strategisches Konzept entwickelt werden, welches durch die Untersuchung der Bedarfe und unter Beachtung der Relevanzsysteme ihrer Zielgruppen erfolgreich vom Bibliotheksmanagement eingeleitet werden kann.
Mobile diagnostics – or mobile health in general – is highly appealing, not only for clinicians, but also for patients. It implies empowerment, in particular of those who are really in need, such as inhabitants of less developed regions within the world who have limited access to healthcare. It also implies simplification: Easy data management – a continuous flow of information. Therefore, development of miniaturized and highly integrated diagnostic systems allowing near patient “instant” diagnostics gain a lot of momentum since more than a decade. However, system integration requires time and a significant amount of investment. In addition, there is strong competition on resources from other emergent technologies, such as next generation sequencing which made the collection of e.g. human genome data less expensive and much faster. A more severe challenge is that mobile diagnostics require a change in healthcare management, e.g. towards integrated practice units. This, in turn, requires implementation of adequate reimbursement, standards of interoperability, training of staff, quality control. In 2010, Germany’s Federal Ministry of Education and Research (BMBF) launched the grant initiative Mobile Diagnostic Systems (MD, 2011─2015) as part of its high-tech strategy. MD aimed at generating knowledge on how microsystem technologies fit into German healthcare environments. On the basis of interviews with multidisciplinary MD actors, this thesis evaluated retrospectively how the publicly funded innovation network managed to overcome pre-defined external barriers of diffusion, including technology, regulatory affairs and market access. Retrospectives reveal internal barriers involving knowledge and technology transfer, negatively influencing generation of innovation. In particular, financing still represents a high hurdle for biotech innovators in Germany: Larger firms look predominately for market-ready or in-market technologies rather than prototypes and venture capitalists are rare or extremely risk-averse. Another important finding was, that actors involved were highly focused on individual work packages. This risks of not seeing the whole environment embedding MD. Consequently, potential opportunities may be missed, e.g. synergies with relatively close (DIALOC) or more distant initiatives (Global Health Delivery Project-based discussion rounds). This could be partly due to the fact that publicly funded networking activities provide less freedom-to-operate because of pre-defined milestones. In addition, further development of actors with respect to role playing (e.g. boundary spanning or innovation selling) is often not included in such “innovation packages”, but can help to maneuver change. Internal barriers need to be addressed first before targeting the major remaining external hurdle: Reimbursement. Although the latter was covered within MD, standardization of technology evaluation is still an unmet need which strongly influences the willingness-to-implement novel mobile diagnostics. Thus, the value added is to be demonstrated to justify adequate reimbursement. Achieving this goal can be successful, when innovation networking finds its path towards a common vision, e.g. towards value-based integrated healthcare. Pathfinding and visioning can be facilitated by process promoter with excellent network management capabilities. In addition, such a promoter could help to further develop engagement, openness and commitment of collaborators. Therefore, transfer of MD activities to established “top” networks or clusters is recommended for securing valuable knowledge generated. In this environment, an important next step – globalization of MD for ensuring future return on investment – could be triggered as well.
Since MD innovation was found to involve both product and service innovation, maneuvering change is particularly challenging for small and medium sized enterprises. These could benefit from engagement in innovation networking. Findings of this case study can help all direct and indirect actors in the field of MD innovation or in other high complex environments to reconsider pathfinding as well as role playing in networking.
Industry 5.0 is a new age of production that combines human-machine cooperation with cutting-edge technologies. Despite all of Industry 5.0's advantages, there are new cybersecurity threats that need to be considered in order to maintain the stability and security of networked systems. In the first section of the thesis, Industry 5.0 is introduced, along with its benefits and features. Cyber threats posed by automation, robotics, the Internet of Things, artificial intelligence, and networked systems are also noted.
The thesis delves deeply into the vulnerabilities and possible attack paths that hackers can use in Industry 5.0 settings. It looks at vulnerabilities in IoT devices, human mistakes, unprotected communication protocols, and supply chain vulnerabilities, giving a thorough grasp of the hazards involved. Case examples from the real world illustrate how cyberattacks affect Industry 5.0 systems, highlighting the necessity of strong defenses.
In order to develop recommendations for Industry 5.0 security, the thesis examines a number of cybersecurity best practices and standards, including the NIST Cybersecurity Framework and ISO 27001. It highlights how crucial it is to carry out thorough risk assessments and apply efficient risk management strategies in Industry 5.0 settings. The thesis recommends staff awareness and training, incident response strategies, and technology controls as ways to lessen cyber dangers.
The thesis also looks at innovative ways to improve Industry 5.0 cybersecurity, including secure communication protocols, blockchain for supply chain security, artificial intelligence (AI) for attack detection and response, and safe IoT device design. It also takes into account the legal and regulatory sides of cybersecurity, evaluating how well they work to handle privacy and ethical issues as well as lessen cyber threats.
To improve Industry 5.0 cybersecurity, the thesis also looks at cutting-edge technologies including blockchain for supply chain security, AI for threat detection and response, secure communication protocols, and safe IoT device design. It evaluates the efficacy of legal and regulatory measures in mitigating cyber dangers and resolving privacy and ethical issues while taking cybersecurity into account.
The thesis highlights the need of industry cooperation and information exchange in addressing Industry 5.0 cyber threats. It assesses initiatives, partnerships, and networks that support the sharing of best practices, information, and threat intelligence. In the conclusion, the thesis explores Industry 5.0's future orientations and offers academics, policymakers, and business experts’ advice on how to proactively mitigate new risks and guarantee the security of Industry 5.0 ecosystems.
Overall, the thesis contributes to a better knowledge of Industry 5.0 cyber dangers and provides practical solutions through the use of multidisciplinary research, real-world case studies, and examples. Its purpose is to encourage the secure and successful use of Industry 5.0 technology.
This study explores the complex dynamics influencing the establishment of secondary
vocational exchange programs, with an emphasis on identifying the barriers and
facilitators in this process. Adopting a qualitative research approach, the study seeks to
capture the rich, nuanced experiences of stakeholders and provide context-specific
insights. Semi-structured interviews were conducted with professionals, administrators,
and officials associated with German and United States Vocational Education. Employing
a two-tiered participant selection strategy, a range of perspectives were captured. The
data were analyzed using an inductive approach to thematic analysis, aiming to identify
underlying patterns and themes. Preliminary findings indicate that funding, policy and
governance challenges, educational structures, administrative elements, corporate
attitudes, and socio-cultural influences play significant roles in the establishment of these
exchange programs. The research also underscores the importance of participant
preparedness, program structure, stakeholder interest and engagement, diversity and
inclusion, and innovative program approaches as vital facilitators. These insights can
influence the development of policies and practices for future secondary vocational
exchange programs, thus contributing meaningfully to the larger conversation
surrounding vocational exchange programs and international educational partnerships.
Die digitale Transformation stellt das Supply Chain Management vor große Herausforderungen. Es muss Antworten und Lösungen finden, um in einem global vernetzten Marktumfeld die Wettbewerbsfähigkeit der Supply Chain sicherzustellen. Das Konzept der Blockchain und der Smart Contracts versprechen großes Potenzial. Gerade im Bereich der Prozessautomatisierung und der Kostensenkung, durch das Entfallen bisher notwendiger Clearingstellen. Allerdings stellt sich auch immer die Frage nach der Datensicherheit und Schutz vor unbefugter Manipulation. Ziel dieser Arbeit ist es Anwendungsmöglichkeiten und Potenziale einer Blockchain und Smart Contracts im Supply Chain Management zu identifizieren und zu beschreiben
The insurance industry in Germany has been dominated by a commission-based sales model for over seventy years. Intermediaries sell insurance contracts to end customers and are paid a commission depending on the value and type of insurance. This commission-based approach incentivizes salespeople to keep adding new policies to customers in order to make a living, and customers do not get the insurance solutions and advice that suit them the best. A financial services provider has now developed a novel business model that aims to disrupt the insurance industry in Germany. It replaces commission-based insurance with commission-free tariffs and instead includes a flat fee for managing the client's insurance policies. However, the business idea can only be realized profitably if the administrative expense per client is significantly reduced. Due to strict regulations in the insurance industry, many activities within the process are mandatory.
The goal of this work is to automate the business process behind the idea through the use of digital technologies and to reduce the workload in order to make the business model profitable. We used design thinking as a mental framework to carry out the digital transformation of the business model in a structured way. As part of this qualitative research, we conducted expert interviews and a document structure analysis to define hurdles for the realization and to develop detailed process maps. We carried out a process workshop, during which we analyzed the process and identified requirements for a digital prototype, which was developed using the low-code framework bubble.io.
Through workload time measurements, the impact of digital transformation on the performance of the process was confirmed. Finally, different digital options were compared with each other. The findings of this work support the thesis that design thinking has a positive influence on the success of digital transformation and in particular in the development of solutions tailored to people. This success is underlined by a reduction in workload times by 71,2% for bottleneck activities. The comparison of the various digital options implies that the development of customized digital applications is preferable for unique and complex problems.
The pivotal role of the service industry in the economy is increasing over the last decades, as shown by the significant contribution to the GDP made by travel and tourism. Among the varied range of travel companies, this paper focuses on travel agencies. The objective of the thesis is to find out the key drivers, which lead to the success of European travel agencies and to point out the factors that make them unable to compete and develop sustainably. This paper uses the PESTEL model, Porter’s Five Forces model analysis, flywheel concept and spontaneously conducted interviews with travel and tourism industry experts. A case study approach is adopted. There is also the analysis of the financial statements, business model and strategies of the top 15 world-leading travel agencies to find out the market structures and competitors’ behaviors. From the collected data and examination, three primary factors that lead to the sustainable development of travel agencies and four main factors that decreed the failure were identified. Besides, the research also finds out the answer for the three research questions: technology is the disruptive forces in the travel agency industry, there will be no monopoly in this industry at least in the next medium-term, and the adaptation of a new business model is possible. Finally, the study proposed a sustainable development model for a European travel agency as well as directions for future relevant research.