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BUSINESS PROCESS AUTOMATION: ENHANCING EFFICIENCY AND COMPETITIVENESS IN MODERN ORGANIZATIONS
(2024)
The first section of the thesis provides a historical overview of automation, spanning from the first industrial revolution to the current era of highly advanced AI-driven technologies. It emphasizes how important Business Process Automation (BPA) is in today's hectic corporate climate when productivity and competitiveness are key factors. The main focus is on Robotic Process Automation (RPA), which is especially useful in situations with legacy systems since it effectively automates repetitive processes. This study explores the differences between terms and concepts related to automation, including business process automation (BPA), robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), and business process management (BPM). Companies looking to optimize their processes face a changing landscape due to the involvement of various technologies. Using real-world case studies and industry best practices, the thesis provides a thorough examination of the effects of BPA, emphasizing the primary drivers, challenges, and benefits of BPA adoption. A mixed-methods approach integrating quantitative and qualitative research was used as the methodology. Surveys, case studies, and documentation from different organizations are included in the study, based on those who have implemented RPA at their work. This method enables a thorough analysis of BPA's effects on efficacy, productivity, and affordability. Case studies from prominent firms like Capgemini Consulting, PwC, and Deloitte are reviewed to gain insights regarding their BPA journey. Significant gains in customer satisfaction, cost savings, error avoidance, and operational efficiency are shown by this research. They also draw attention to difficulties like opposition from employees, problems with integration, and the requirement for upskilling. The thesis indicates that although big firms have similar motives for adopting BPA, the process of adopting BPA varies depending on the specific circumstances of each firm. Stakeholder engagement and change management are critical components of successful BPA programs, according to key results. The study highlights a balanced, strategic, and context-sensitive approach, offering a useful insight for companies in establishing their BPA strategy. It provides a comprehensive examination of the role that business process automation plays in modern companies, highlighting the ways in which it can radically alter corporate strategy and operations in the digital age. It gives a thorough examination of the challenges involved in putting BPA into practice and offers tactical advice to businesses hoping to use these tools to boost productivity and competitiveness.
Cryptocurrencies are becoming increasingly popular as an investment object due to the underlying promising blockchain technology, a growing number of use cases and especially because of their recent enormous price increases. As a young and emerging asset class, cryptocurrencies also face investors with several challenges and uncertainties.
This thesis investigates the impact of adding cryptocurrencies to diversified portfolios and whether cryptocurrencies can be a reasonable portfolio addition for investors. For this purpose, based on Harry Markowitz's Portfolio Selection Theory, a statistical analysis of portfolios with and without cryptocurrencies and different degrees of diversification was conducted for a 5-year-period. The portfolios were analysed in terms of return, risk and correlations and the efficient portfolio allocations as well as efficient frontiers were determined for different return and risk scenarios, both with and without the use of short sales.
The results of the statistical analysis showed that cryptocurrencies have significantly higher returns but also higher levels of volatility and risk than traditional asset classes. Although cryptocurrencies show less strong positive correlations with other traditional assets, they nevertheless correlate positively with the representatives of the traditional asset classes examined, which is why cryptocurrencies are only suitable to a limited extent as a means of risk diversification. Cryptocurrencies can be an attractive portfolio diversification but only for investors who are willing to accept higher risks for higher returns as the addition of cryptocurrencies significantly increases both the return potential and the risk of portfolios. Therefore, the higher an investor's expected portfolio returns and risk appetite, the higher should be the portion of cryptocurrencies in his portfolio.
Clinical Research is expanding into an international and more regulated environment, specifically its quality management. Pharmaceuticals and Research Organizations are investing significant amounts of money as well as the regulatory agencies. The U.S. Food and Drug Administration (FDA) and the European Medicines Agency (EMA) are improving and developing regulations and meetings to standardize globally these practices. Therefore this Thesis integrates and extends the FDA and EMA recommendation of implementing “Risk based quality management” in Clinical Research protocol execution with a multisource point of view and the proposal of adding a Risk Management Report as an output, which will work also as an input for future protocols implementation. Diverse articles and regulations related with Quality Management and Clinical Research Processes were reviewed to work as a base for the analysis of this thesis. Risk Based Quality Management is the actual trend and newly implemented process to improve quality in clinical research. The goal of this Thesis is to combine the different actual factors, methods and regulations in order to expand Risk Based Quality Management and reach a better degree in quality and standardization. The question therefore is whether this redesigned Risk Based Quality Management process can really be incorporated with the actual practices, and if it is possible to adopt it in Clinical Research.
This thesis embarks on a comprehensive exploration of the Bosch Car Service (BCS) and Bosch Automotive Workshop Services (BAWS) concepts within the global automotive service industry, underpinned by the esteemed Bosch brand. Through a meticulous comparative analysis, enriched by insights from expert interviews, this study unveils the operational frameworks, strategic orientations, and value propositions that distinguish BCS and BAWS, highlighting the unique challenges and opportunities each model presents. The research identifies key market segments addressed by BCS and BAWS, emphasizing BCS's focus on connectivity and efficiency versus BAWS's standardized franchise operations. It further delves into the complexities of managing a centralized system like BAWS, the challenge of leveraging Bosch's extensive portfolio, and the role of digital tools in enhancing operational efficiency and customer engagement. This thesis proposes a strategic blueprint for innovation, brand management, and customer-centric services, aiming to guide BCS and BAWS towards sustained growth and competitiveness in the evolving automotive service sector. Through integrating theoretical analysis with practical insights, the study makes a significant contribution to the academic and practical understanding of automotive service franchise models, shaping future strategies for Bosch's continued success and leadership in the industry.
As prerequisite to final graduation of my master in international business management MBA at Business School, Hochschule Furtwangen University, I conducted this Thesis but also as a practical business case that match with the nature of my master’s focus of international business and could be used in real life.
I put myself as a member of project’s managing team for a pharmaceutical company, this team as a part of strategic decision-making process is responsible about assessing different potential international markets and segments as a part of the company plan to expand their operations, tape and penetrate new markets.
Narrowing down the options to two geographic markets (Germany & Saudi Arabia) and two pharmaceutical segments (Diabetes& OTC), starting this assessment with macro analysis (PESTEL) of Germany and Saudi Arabia followed by micro analysis (Porter’s five forces) of the pharmaceutical industry in the two markets of concern, having more in depth review of the two potential segments in each individual market then head to head attractiveness comparative analysis of the two potential segments in the two potential countries showing the pros and cons for each of the potential available opportunities and finally reach a conclusion to solve this business scenario.
In order to satisfy both scientific research basis and business need I utilized Data from both peer reviewed articles, reports from highly trusted international institutions and organizations for their data accuracy and few theoretical books.
Limitation of this paper: taking in consideration that some relevant data i.e., regarding specific market profitability are not accessible due to either company’s confidential policies or data consolidation for example the financial statements of Bayer, the pharmaceutical company shows consolidated data combining Europe and middle east allowing no possibility(for outsider) to directly compare profitability of each specific country, here in our research Germany and Saudi Arabia, also I tried my best to use the most recent accessible data , but some of the most updated relevant data is out of my reach either due to confidentiality or it is paid data that requires funding resources not available in my case as I am doing this Thesis independently not in partnership with a company, these limitations might to some degree affect the precision of the final conclusion.
This master´s thesis focuses on the development of a competitor analysis process as a proposal for the business unit “Power and Energy Solutions”. As a new business approach for the Marquardt Group in the fast-growing and trending electromobility market, it is essential to develop a process to optimize the identification and assessment of competitors in order to obtain relevant information needed to build competitive advantages and plan business strategy.
This study highlights the essential information to be collected on competitors as well as the importance and benefits of conducting an analysis. A proper competitive analysis consists of considering and understanding certain external aspects surrounding the competitor. The structure of the industry, the company's current position, the customers and suppliers are key factors that have to be considered in order to conduct a successful competitive analysis. In addition, this thesis shows the steps and the main elements to contemplate in order to successfully perform a process within the company.
A qualitative research methodology has been applied for this thesis, in which literature review has been conducted and expert opinions and experiences have been included. The information has been collected through primary and secondary sources, with the aim of understanding the current situation of the business unit and obtaining relevant literature on the topic from reliable and accurate sources. Moreover, action research has been carried out in order to link theory and practice to provide a solution.
This master's thesis offers a proposal for the competitor analysis process, outlining seven stages to be followed. They have been established as a result of the evaluation and integration of the literature review and the current situation of the business. In addition, a conceptual framework has been designed as a concentration and visual representation of the best practices and methods to provide structure and support each stage of the process.
The implementation and constant utilization of the process will allow the development of a standardized system that ensures effective analysis in the business context. Moreover, it will provide a comprehensive analysis of competitors and their surroundings, as well as improvements and transparency in collaboration and practices within the company. Consequently, it will ensure a positive impact on the business unit for decision making and building competitive advantages.
In the last 30 years academics were exploring the field of ethical consumption and identified an attitude - behavior gap in the decision making process. Since then diverse studies have been implemented to understand ethical consumers' attitudes, motives and behavior. Parallel to the academic research being developed, there had been an increasing interest from the consumer side in behaving and consuming more ethically. Particularly, consumers have inclined their ethical purchases towards fair trade products. The present exploratory research implemented a quantitative metaphoric method called Zaltman Elicitation Metaphoric Technique (ZMET) to further contribute in the literature of ethical and fair trade consumption. The ZMET in-depth interviews were carried out with 10 German fair trade food consumers during the months of February and March in 2015. The results revealed a connection between participants' feelings, emotions, personal values and fair trade food consumption; likewise the research identified an association of fair trade to sustainability.
This master thesis explores the divergent consumer preferences within e-commerce sales funnels in China and Germany, two of the world's leading e-commerce markets. This comparative study explores the complexities of website design preferences, the influence of cultural elements on consumer decision-making, and the drivers of consumer loyalty and repeat purchases, with China's rapid adoption of digital technology and innovative marketing strategies set against Germany's mature market and consumer trust.
A mixed-methods approach is used in the research, combining quantitative and qualitative analysis. Insights into consumer behaviors and preferences influenced by cultural, economic, and technical aspects are provided by a thorough analysis of scholarly literature, case studies, and consumer surveys from both nations. The report highlights the distinctive features of each market by examining important elements such as digital innovation, sustainability, social integration, data protection, and mobile commerce in e-commerce practices.
Remarkably, the thesis seeks to provide practical insights to German e-commerce practitioners. German businesses can learn more about properly aligning their marketing and operational goals with consumer expectations by studying the successful techniques employed in China. This research contributes to academic understanding while also having implications for marketers and e-commerce platforms looking to improve user engagement, conversion rates, and the overall online shopping experience in the dynamic global e-commerce world.
Family businesses are major contributors of a strong and diverse society. Not only help to keep power in the hands of small units (families), they also foster innovation and personal freedom and this is necessary to maintain a healthy society, which is also necessary not only in Mexico but throughout Latin America and other regions where emerging countries tend to be a majority. The presence of strong private businesses in a society can reinforce the social values of their communities. Wealth and stability that they create can foster personal growth around them, especially if the owners are responsible for philanthropic activities and civic leadership. Thousands of small and medium sized enterprises (SMEs) in developing countries are reaching a difficult phase. Most of the owners who founded the company on the 60s or 70s and made it to the next century are ready to retire without having a plan of succession to the one who will be taking over. Some of these enterprises are also struggling to find a strategic path among lots of heavy changes on the corporate world while others fight unexpected competition from abroad, normally from developed countries. it is also difficult for companies to face this sensation of isolation on a daily fight for survival and for standing out. At last, many of them end up selling their companies because of pressure or failure, being victims of a powerful tendency of family businesses to stop growing and develop their potential. 1.1 Objectives Provide an overview of the SMEs in Mexico and their current situation. Uncover the possible factors that cause their failure. Suggest a different solution through implementation of corporate governance, the way bigger companies do. Investigate and explore fears and advantages of implementing corporate governance. Analyze how corporate governance can be integrated to a SME in Mexico. 1.2 Limitations of the analysis This analysis considers that the reader has a short background on business, as the basic concepts will not be detailed. The study will focus on solving a specific problem that the author considers to be crucial for any SME in a developing country to solve, but from the perspective of corporate governance. The classification of the group of companies that have been analyzed may vary from country to country. 1.3 Methodology This project comprises a study of the presented bibliography on the situation of the corporate governance in Mexico and how can it be applied to small and medium size businesses in order to face the current challenges. The study focuses on the role of the board of directors in the company and how it can lead to a case of success by giving up some control by the business owners and pass it to the experienced advisors that will be part of the board. A document called “Código de Mejores Prácticas Corporativas” (Corporate Governance Codex) will serve as a big support for the research, since this is the official document companies must take a look at before even start thinking on implementing corporate governance practices. The research includes results form an annual survey presented by “PriceWaterhouseCoopers” in 2014 that was carried out all over the world including Mexico. This survey was done between May 30th and July 21st in 2014 to 122 companies from Manufacture, retail, finance, mining, construction, wholesale, and agriculture, and it is considered by many firms as the most important survey to consider when analyzing the current situation of family businesses in Mexico.
Crowdlending is a growing business model that originated from the new crowdfunding phenomenon. It consists of funding companies’ loans through joining money from many investors in exchange for regular payments. One important key value in this model is the speed of the credit approval and the investment choice. The upcoming crowdlending platforms facilitate their growth through the automation of those processes. This study explores the creation of a credit-scoring model for an entrepreneurial platform, in order to fulfill the necessity of quickly determining the risk and the characteristics of loan applications for SME companies. This study will also analyze the pricing loan strategy based on the risk of the operations. Finally, the thesis suggests a of the loans and concludes with a series of improvement measures for the model.
Purpose: This study investigates the role that entrepreneurial talents play, and the influence of such
talents in firms’ success and raising funds through crowd-funding platforms as well. It discusses and analyses which talents are needed by entrepreneurs in order to place them in the best position to attract funds from these platforms. Further, the study attempts to create a bridge between entrepreneurial talent and crowdfunding, hence acting as one of the contributors towards the entrepreneur’s business success. Design/Approach/Methodology: This topic is a novel idea and it aims at examining whether or not entrepreneurial talents, as influencing factors should be taken into account when raising funds from crowdfunding platforms. This paper includes two main parts: theoretical and practical. In the final part, this paper provides lessons learnt. Originality/Value: This thesis will add value to research in the field of crowdfunding and its operation especially when entrepreneur funding is considered. Additionally, the hypothesis that forms the basis of this thesis, advocates for a new mode of sourcing for funds from crowdfunding platforms. This new approach is premised on the idea that the entrepreneurial talent can be a significant influencing factor for successfully raising funds from crowdfunding platforms. The analysis of the case studies will reveal an appropriate pattern of the talents needed and associating factors that will help entrepreneurs become successful in obtaining funds for their business
ventures, when they elect to use crowdfunding as their financing method. Practical implications: There are four practical implications to this paper. The first, is that entrepreneurs who intend to seize the huge opportunities offered by the crowdfunding platforms should place emphasis on convincing the participants in the platforms of their talents rather than placing too much focus on perfect business plan. Secondly, the platform participants should deviate from the traditional approach of WHAT to invest in, to a new approach of WHOM/WHO to invest in. Thirdly, from the perspective of the relatively new crowdfunding industry, this paper proposes for the creation of talent-based crowdfunding platforms as opposed to the project-based ones that are currently operating. Finally, the paper encourages the academic researcher to pursue ideas and new applications in the crowdfunding industry.
The thesis provides analysis if the traditional automotive distribution model, defining the position of automotive dealers in the distribution channel. Their business model is analyzed from the perspective of value-adding activities performed at each stage of the distribution process and from the perspective of the profit centers existing generally in the business model at present. The research further turns to the automotive distribution in Belarus. The analysis of the Belarusian automotive market cannot be thoroughly accomplished without analysis of the Russian market, since the two countries belong to the common free economic area. The current condition of the Belarusian automotive dealers is considered in context of the macroeconomic downturn and obscure prospects, which is certainly one of the major challenges the industry is facing. The decreasing purchasing power of the population, high interest rates and exacerbating competition negatively influence the performance measures of the automotive dealers and their growth potential. Apart from the currently unfavorable macroeconomic situation, which is generally considered as temporary, the analysis takes into consideration basic transformation trends observed in social and technological spheres. The developments in the technological sphere also bear conflicting implications for the Belarusian automotive dealers and should be therefore thoroughly analized. In order to understand the potential of the Belarusian automotive dealers to introduce the necessary changes to the existing business model the balance of power analysis will be carried out according to Porter’s Five Forces methodology. The analysis is important from the point of view of the extent of the changes, which dealers are able to accomplish with a reasonable level of risks. The SWOT analysis will be further carried out to highlight the existing advantages and disadvantages of the Belarusian automotive dealers combined with external factors, which might influence positively or negatively their position. This chapter deals with the actual implications of the trends highlighted previously for the automotive dealers and provides the basis of the analysis of a sample strategy, currently implemented by the leading Belarusian automotive dealer, which is elaborated on in the last chapter.
The present master thesis assesses the customer attitudes towards e-food in Germany. As more shoppers are ordering their groceries online, stationary food retailers are increasingly interested in the development and acceptance of e-food.
In the secondary literature review, the determining factors of the customer attitude towards ordering groceries online were identified through the Tricomponent Attitude Model, shopper characteristics and the Technology Acceptance Model. Additionally, potential changes in the customer attitude in the next five years were assessed. The theoretical findings were tested for their relevance and underlying motivations using qualitative in-depth expert and shopper interviews. Ultimately the results were analyzed, compared, and interpreted regarding their theoretical and managerial implications. As a result, a recommendation of action was derived for the Traders’ Cooperative Göppingen.
The findings suggest that the customer attitude depends on the perceived value of e-food based on its benefits and risks, the relationship quality built on emotions, satisfaction, and trust, and the switching intentions depending on the customer loyalty. The shopper’s motivation, situation, and technological abilities are stronger predictors than socio-demographic characteristics. Even though German shoppers are curious to try e-food occasionally, they are still skeptical and need to be convinced of the utility. The results indicate a slowly improving attitude in the next five years resulting in more hybrid cross-channel shoppers. As a result of the Covid pandemic, e-food became a convenient alternative for certain products and situations. As some shoppers and market shares are expected to drift online, stationary grocery stores like Edeka Staufers must focus on their advantages in terms of social interaction and multi-sensory shopping experience.
The object of the present master thesis is to understand the environment of the sales channel of Global Projects, its opportunities and challenges for Hansgrohe SE in order to clearly formulate a practicable, medium-term strategy for the period of 2020-2023 for the referred sales channel. A mixed method approach was used in this thesis, using both quantitative and qualitative methods. Raw data such as the channel’s net sales during 2016-2019 were observed from the internal sales system in order to understand the relevance in the past of the different business segments within the sales channel of Global Projects. Also, different external sources such as databases and reports from different consulting firms and international institutions were analyzed in order to determine the sales potential of the different business segments for the period of 2020-2023. A PEST analysis was conducted in order to identify the changes and effects of the external macroenvironment on the company’s strategic position. And finally, a competitor analysis was also conducted in order to identify the strengths and weaknesses of the company’s main competitors and the areas where the company should aim to improve. All previous research and analysis was complemented with expert interviews that were conducted with experts from ten different subsidiaries of the company who are in charge or involved in the sales channel of Global Projects in their respective regions, who helped defining the sales potential of the existing business segments and relevance of new segments that should be considered in order to develop the channel’s strategy. The result of the study suggested that the residential segment will represent the biggest sales potential for the channel followed by the hospitality segment. While there are other segments such as marine, retirement homes and bathroom pods & modular buildings which are expected to gain relevance in the future in some specific regions. As result of all research and analysis conducted throughout this thesis, the strategy and plan for the sales channel of Global Projects for the period of 2020-2023 was designed in line with the company’s strategic position.
In this master thesis a marketing strategy of a launch and expansion on the global medical devices market of a new product (AED NG) by a German middle-size enterprise Metrax GmbH is developed. In order to exploit growth opportunities three levels are investigated – internal situation of the manufacturer, competitive landscape and global AEDs market. Analyses of the company and its competitors reveal current market situation and position of the company on it. Various methods of used strategic analyses (PEST, Porter’s Five Forves, SWOT, interviews conduction with competitors, distributors, and employees of Metrax etc.) enable to create a strategy canvas of AEDs market in accordance to “Blue Ocean Strategy” framework and to formulate main propositions of the strategy concerning product. Research of special features of regional markets enables to define the most lucrative and perspective markets to expand for Metrax. After defining and proving growth opportunities assessment of risks and requirements necessary for implementation is made. Finally, an outline of strategic propositions and main milestones for their implementation are summarized into the concluding part.
Development of a strategic control concept to monitor and steer strategy executive in the STO Group
(2016)
All the companies need to plan and budget for future. For planning they need sale forecasting so that accordingly they can manage their supply chain efficiently. Companies do have historical data which can be used for forecasting sale. However, the accuracy of the predictive model depends on the quality of data which is being fed to the model. Poor data quality may result in poor forecasting. Hence, there is need to work on data quality management and to formulate some generic approach for ensuring data quality. Besides, it is also required to detect abnormal sale from the past data, get the reason for those abnormal sale records and remove them from the data. Subsequently, cleaned data can be used to work on predictive modelling which will forecast sales with the most likelihood of near to accurate results. These historical data can be analyzed as a time series data by using as simple time series analysis as ARIMA or by using complicated neural network. Evaluation of these predictive models will help in making a decision of selecting a best fitted model for future forecasting. The thesis aims to work on data quality management of raw data and then analyze time series data to determine predictive model for forecasting. Besides, thesis also aims to understand how data is collected and how organization performs sales processes. This would not only facilitate in finding and bridging the gaps in the business processes but also in preparing the organization for the state-of-the-art technologies to enhance their business for future.