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Course of studies
Service in industrial manufacturing is a field with a lot of potential for development. The industrial automation company SICK rises to the challenge by developing a service-oriented business model. The disadvantages of the free of charge loan for customers, created the idea to implement a rental model for the testing phase. This bachelor thesis analyzes the service implementation in manufacturing industries and classifies the rental model in the context of service-oriented business models. Further the rental model on the example of a non-contact motion sensor is evaluated and further characteristics are developed. Moreover, the loan and rental process are compared in order to analyze the effort created by the rental model. The main goal is to analyze the need of a service-oriented business model to make a recommendation about the implementation for other products besides the non contact motion sensor. To develop a theoretical background of the topic of service-oriented business models, the researcher refers to literature in the field of service in manufacturing and business models. A practical approach applies to the analysis of the development of the rental model as a business model. Further,expert interviews are conducted to make a recommendation based on the expert’s opinions. In conclusion, manufacturers have further potential to develop service-oriented business models. The core business of the industry is manufacturing which makes it risky to further develop the service portfolio. The findings indicate that the rental model as a service-oriented business model should be an additional option for the testing phase for higher priced products at SICK.
The health of employees has been gaining in importance for several years and has become a strategic competitive advantage over other companies. With the increased attention to the health of employees, the importance of corporate health management is also growing. In the meantime, the number of offers for health promotion in the company is increasing. Nevertheless, many employees cannot be reached with these offers. However, many of them would need to change to a health-promoting lifestyle.
For this reason, it is even more important not only to concentrate on the sporty employees, but to create effective access to the inactive employees. Accordingly, this paper addresses the important question of how to reach these hard-to-reach employees and motivate them for a sustainable and health-promoting change in behaviour.
For this purpose, a qualitative study was conducted through interviews with former participants of a behaviour change programme at the Horb plant of Bosch Rexroth AG. The focus was on answering the question on how to create access to the hard-to-reach employees. Moreover, the question was asked about ways to support employees in maintaining this behaviour.
The research results showed that talking to employees in combination with a direct proposal for action is the biggest driver for change. This conversation can happen at different levels, through former participants and colleagues, managers, but also through experts or the company medical officer. Creating a programme for employees that is attractive and provides great benefits is crucial. A significant benefit is also the creation of a group dynamic. In addition, it is important for participants to both maintain the behaviour and receive support from the employer after the programme. By incorporating these strategies into the programme, the employee can successfully change their behaviour and subsequently sustain it.
One size fits all? A multicultural marketing perspective on the U.S. market for luxury watches
(2021)
The purchase of luxury goods like mechanical watches is experiencing steady growth and it is increasingly shifting to e-commerce platforms, also due to the COVID-19 pandemic.
Nevertheless, there are culture-related different motivations to purchase those items. One size fits all? According to this question it was investigated if there can be several cultures detected and if they show a different purchase behavior along the customer journey that can be explained with one of the six dimensions of Geert Hofstede (2001). Therefore, several hypotheses along the customer journey are set to find out if there are still ethnical backgrounds that have an influence on the buying process of the U.S. customers. The focus for this research lies on Asian Americans and Hispanics in comparison with the 'Rest of the USA', including ethnic groups like White Caucasians, Afro Americans, and many more.
In order to answer the research question, a quantitative study was deducted with the help of Google Analytics. It provided several Key Performance Indicators like for example sessions, bounce rates, session durations, purchased brands, and many more on Chrono24’s marketplace in the USA.
The study shows that the observed cultures in fact have different characteristics along the customer journey, but not every hypothesis could be explained conformingly with one of Hofstede’s dimensions. Consequently, a one size fits all customer journey does not exist. Additionally, the work suggests how further research and cultural adaptions can lead to optimized customer journeys on a marketplace.
Demografische Entwicklungen, wie der zukünftige Nachwuchskräftemangel aufgrund einer alternden Gesellschaft und dem Geburtenrückgang, stellen Unternehmen zunehmend vor neue Herausforderungen. Die Personalentwicklung im Unternehmen muss, auf die aus den verschiedenen Entwicklungen resultierenden Bedürfnissen der einzelnen Mitarbeitenden in einzelnen Lebensphasen angepasst werden.
Daraus ergibt sich folgende Forschungsfrage: Wie kann Maxon seine Personalentwicklung, unter Berücksichtigung der Ziele und Ressourcen des Unternehmens, anpassen, sodass die Bedürfnisse der Mitarbeitenden in ihren Lebensphasen befriedigt werden und gleichermaßen attraktive Angebote für jede Generation verfügbar sind?
Um diese Forschungsfrage zu beantworten, wurden qualitative Interviews mit Mitarbeitenden des Unternehmens durchgeführt. 16 Mitarbeitende aus dem technischen und kaufmännischen Bereich wurden zu den Themen Lebens- und Berufsphasen, Personalentwicklung, sowie zwei weiteren Benefits, betriebliches Gesundheitsmanagement und Sozialleistungen, befragt. Die Interviews geben Aufschluss über die Bedürfnisse der befragten Personen in den unterschiedlichen Generationen und Lebensphasen. Es geht hervor, dass vor allem Flexibilität in der Einteilung der Arbeitszeit eine große Rolle spielt. Dies trifft vor allem auf die befragten Personen, in der Lebensphase Elternzeit, Pflege oder selbst initiierte Weiterbildungen, zu. Auch der Wunsch nach einer flexibleren Gestaltung der Personalentwicklung wird geäußert. Dies kann vor allem durch Online-Weiterbildungen realisiert werden, die rundum positiv bewertet werden. Persönlichkeitsentwicklung und mentale Gesundheit haben vor allem bei der Generation X und Y einen hohen Stellenwert. Diese Generationen äußern das Bedürfnis, diese Themen im Rahmen der Personalentwicklung intensiver zu behandeln, um Stress und Burnout vorzubeugen. Die befragten Personen der Generation 50+ wünschen sich mehr Personalentwicklungsangebote für ihre Altersgruppe. Bei dem Umgang mit digitalen Medien ist bei dieser Generation ebenso Entwicklungsbedarf festgestellt worden.
Durch die Coronapandemie wurden die kleinen und mittelständischen Unternehmen (KMU) in eine schwere finanzielle Lage gebracht. Die von Bund beschlossenen Coronahilfen sollten den angeschlagenen Unternehmen helfen, ihre Umsatzeinbußen auszugleichen. Durch eine Umfrage bei KMU und Experteninterviews wurde die Situation der Unternehmen im Bezug auf die Hilfen betrachtet und neue Lösungsvorschläge erarbeitet.
Social Media spielt in der heutigen Zeit für viele deutsche User eine wichtige Rolle im Alltag. Doch aufgrund der hohen Nutzungszahlen, werden die sozialen Netzwerke inzwischen nicht mehr nur für freizeitliche Aktivitäten benutzt, sondern sind auch bei Unternehmen eine beliebte Möglichkeit Konsumenten auf sich aufmerksam zu machen.
Und nicht nur im B2C-Bereich werden die sozialen Netzwerke genutzt, sondern auch immer mehr B2B Unternehmen verwenden die sozialen Netzwerke um Aufmerksamkeit für sich und ihre Produkte zu wecken. Aufgrund der geringen Ressourcen die dafür aufgewendet werden müssen, bieten sich bei Social Media vor allem für kleine und mittelständische Unternehmen viele Möglichkeiten.
Die vorliegende Arbeit wird daher zunächst die theoretischen Grundlagen über die Zielgruppe und die bevorzugten Interaktionsmöglichkeiten der User erläutern, während im nächsten Schritt Social Media und insbesondere die Plattformen Facebook und LinkedIn inklusive ihrer Nutzer analysiert werden. Dabei werden zur Veranschaulichung Best-Practice-Beispiele vorgestellt, welche bereits in den sozialen Netzwerken erfolgreich sind.
Ziel ist es, ausgearbeitete Handlungsempfehlungen aufzuzeigen, welche es gewerblichen Unternehmen mit begrenzten Ressourcen ermöglichen ihre Reichweite durch die Plattformen Facebook und LinkedIn zu erweitern.
This bachelor thesis addresses the topic of digitalization in the healthcare industry and the resulting integration of Artificial Intelligence into medical care. The aim of this thesis is to develop new business model ideas for an international medical device manufacturer, enabled by the integration of a digital solution into the product portfolio. Furthermore, measures for the successful implementation of the business model ideas and positioning of the organization are to be developed.
To achieve this goal, a market research on the impact of digitalization in the healthcare industry and the resulting integration of Artificial Intelligence into medical care was conducted based on the relevant literature. In addition, the resulting opportunities and risks for the specific use case were identified.
Within the scope of this thesis, the following business model ideas were identified:
- BMI 1: Individual module-based offering,
- BMI 2: Comprehensive product and service solutions,
- BMI 3: Integrated supply and patient pathway solutions,
- BMI 4: Data platform provider.
Recommendations for successful positioning include (1) strengthening organizational structures for process orientation, (2) placing the digital solution not only as a solution for the patient pathway, but also as an enabler for ambulatory procedures, (3) expanding the digital solution with secondary process applications, (4) building a skilled workforce, and (5) partnering with technology companies to manage implementation of the platform-based business model idea.
A Descriptive Study on Customer Attitudes towards Green Branding in the Fashion Industry in Germany
(2021)
This paper attempts to provide an up-to-date representation and analysis of customers' attitudes towards green branding in the fashion industry and their willingness to pay (WTP) for sustainable and ethical clothing in Germany. Related literature strands are reviewed to understand how the fashion industry works, what green branding means, and how customer attitudes are shaped. After creating an attitude measurement model, an online questionnaire was designed and sent to Furtwangen University students, with 153 valid responses returned. The descriptive analysis sheds light on the three attitudinal components related to sustainability and ethics in the fashion industry. It is noted that customers do not hold a definite attitude. However, a tendency towards the positive end is ascertained. Significant gaps still exist in terms of knowledge and awareness of some commitment by fashion brands. Another huge factor influencing attitudes appears to be a lack of trust. The behavioral component showed that customers are trying to contribute through proper disposal and are willing to buy sustainable and ethical clothing more often. However, there is still some room for improvement in terms of customer education. Nevertheless, it is found that they are willing to accept an additional contribution for sustainable and ethical clothing. In general, it can be concluded that there is a foundation to improve the fashion industry towards more sustainability. However, all stakeholders, i.e., customers and fashion brands, as well as the government, need to work together to change the industry in the long run.
The research defines the optimization possibilities of listing content for entrepreneurs on Amazon. The research aims to provide insights into the measures to the improvement of the ranking and the user experience. This thesis examines the strategies leading to Amazon's current market position. Due to Amazon's customer-focused orientation, this strategy enables cross-market development.
The theoretical background indicates the success strategy of Amazon, driven by the Content Marketing Strategy (CMS) in which the compilation of content elements is performed in a value-added manner. Amazon's Content Marketing Strategy is an unbeaten strategy that contributes to today's customer reach. This is driving all retailers to embrace the concept of CMS and integrate it as part of their business to benefit from amazon's success and effectiveness in the future.
Based on the frameworks used, the relevance factors and the performance factors, which have a direct and indirect influence on the ranking of the products are analyzed. The result of the analysis describes how keywords, authority, conversion rate, and the Click- Through-Rate are shaping ranking components. In addition, there is a need for the right approach to Search Engine Optimization (SEO).
By optimizing the content components, the listing is received with better interest by the target audience, which leads to direct increases in traffic. Successfully implementing SEO measures result in a unique and excellent user experience, which in turn drives the need and buying behavior of the users.
The results prove the importance of such measures to enable successful and effective participation of entrepreneurs on Amazon. Thus, the entrepreneur is considered a relevant and trustworthy retailer who encourages users to buy.
Key words: e-commerce, search engine optimization, content marketing, content optimization, user experience
Das Ziel der vorliegenden Bachelorarbeit war es auf Grundlage der wichtigsten theoretischen Konzepte der Kostenrechnung die Integration der Spartenrechnung im neuen ERP-System der AGVS Aluminium Werke GmbH und die damit verbundene Vorbereitung auf eine Profit-Center-Analyse der Produktionssparten zu erläutern. Weiterführend sollte noch die Möglichkeit einer Teilkostenrechnung der vorhandenen Vollkostenrechnung gegenübergestellt werden. Die theoretische Beleuchtung von Systemen der Vollkosten- sowie Teilkostenrechnung als auch des Profit-Center-Konzepts ermöglichte die fachliche Erörterung der Kostenrechnung innerhalb der AGVS Aluminium Werke GmbH und der Integration der Spartenrechnung in das System. Dabei wurden bestehende und angestrebte Vorgehensweisen als auch Probleme und Lösungen aufgezeigt. Das Vorhaben einer erfolgreichen Systemintegration der vorhandenen Spartenrechnung wurde umgesetzt und darüber hinaus wurden Optimierungen und Potenziale bezüglich der Rechnung geschaffen.