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Total Hip Arthroplasty is a highly effective procedure. Precise preoperative planning is crucial for a positive patient outcome. One approach to improve patient outcomes is preoperative planning of hip implants, which could replace the currently dominant 2D planning and improve processes in dealer markets by enabling more efficient delivery. The objective of this study is to survey and measure dealers’ acceptance of a patient-specific delivery and operating room setting. The evaluation is based on the Technology Acceptance Model. A recommendation for action will be derived from the evaluation.
This study examines the acceptance of new technologies through a systematic literature review utilizing the Technology Acceptance Model. Additionally, it presents the current state of 2D and 3D planning for hip implants and analyzes the Italian and Brazilian dealer markets. The target group was surveyed quantitatively, and their acceptance was analyzed and interpreted using descriptive statistical evaluation.
The two markets share similarities in their current requirements and conditions. In Italy and Brazil, planning is done intraoperatively by surgeons, which has been identified as an obstacle on several occasions. Acceptance of the new process is therefore mixed and requires supportive measures.
The similarities between the two markets allow for uniform comparability and interpretation. However, the acceptance can be traced back to the lack of preoperative planning among surgeons. It is clear that both markets are rather critical of a switch to preoperative planning, especially 3D planning. Therefore, some measures and further research on surgeons must first be taken before a successful implementation is possible.
Abstract
The large-scale impact of the climate change on all regions and industries of the world underlines the need for action in the logistics sector. Despite literature in this field has matured fast since the last 5 years, it neglects the consideration of digital tools or measures to introduce sustainability in the sector. Consequently, precise recommendations on how to manage digital disruptions in order to reach sustainability goals in Logistics are lacking.
The objective of this thesis is to develop those recommendations and to facilitate their implementation for practitioners in the truck container transportation sector. To do so, the impact as well as the evolution of digitalization must be determined. Besides, factors for managing digital change successfully and measuring their impact in this sector shall be ascertained. Finally, a holistic framework to support the implementation process for becoming more sustainable by using digitalization should be presented.
A single-case study at the Logistics Start-Up “driveMybox” intends to fill the identified gap in knowledge. Particularly, it is studied how the organization manages to use digital tools to offer CO2-neutral truck container transports on their platform. Thereby, the different approaches are being looked at. Besides, data is gathered through qualitative interviews and other internal documents.
The first outcome of the thesis is an overview that illustrates the role of digitalization in Logistics. It increases the awareness of the digital impact and helps practitioners to take useful actions. Furthermore, a clear set of success factors to forward sustainability in the transportation sector was developed. Finally, a holistic result depicts which steps can lead to a more sustainable transportation process. Summarising, the thesis contributes to extant literature by combining digitalization with approaches to sustainability. The given recommendations consider the particularities of Start-Ups and support practitioners in this field with valuable guidelines and a holistic framework.
The automotive after-sales business’ emphasis is on customer retention which it accomplishes by providing services such as maintenance, reparation and spare parts supply. However, not only the rapid supply of spare parts impacts customer satisfaction, but also the service of providing customers with an accurate delivery date. In this context, the Critical Parts Management department at the Mercedes-Benz Customer Assistance Center plays a crucial role because their scope of responsibility is the management of parts bottlenecks in the Mercedes-Benz after-sales logistics chain for wholesalers and retailers located worldwide. This thesis aims on establishing a rating of improvement recommendations whose implementation can positively influence the delivery date accuracy. Hence, the scope of the analysis comprises an initial assessment of the current situation and the main driving factors that impact the delivery date accuracy. This study relies on qualitative and quantitative data collection via primary research. The examination of the collected data reveals that deliveries usually occur within the scheduled week but most often not on the scheduled day. The noncompliance of involved departments to target specifications and department internal factors were identified as sources of inaccurate delivery dates. Consequently, the analysis concludes with both, external and internal improvement recommendations which are ranked according to their feasibility and possible impact considering a customer and a business centric perspective. A conceptual design of improvements identifies the composition of a reporting team to be very beneficial for both, Critical Parts Management and its customers. This term paper creates value to the department by offering a foundation to a process optimization approach. If further recommendations are implemented and continuously tracked, an increased customer satisfaction and a reduction of waste of time and money is expected to be accomplished.