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- MBA - International Business Management (55) (remove)
This thesis examines causes and effects of El Salvador’s transition to official dollarization conducted in 2001. The document analyzes preliminary and final impacts in the real, financial, fiscal, and external sectors of the country, and it also provides an economic and social perspective on how these effects have caused little effect on Salvadoran society. Several authors remark official dollarization might have positive effects on countries with macroeconomic disorders such as high inflation rates and drastic exchange rate variations. After more than 20 years of adoption of the U.S. dollar, official dollarization does not appear to have affected positively life of Salvadoran citizens but rather has prevented governments from using monetary policy to apply irresponsible economic policies and has also helped to prevent high inflation rates. To take advantage of the benefits official dollarization can offer, it is highly recommendable for El Salvador to implement transformative social and economic investments and policies that boost human development and economic competitiveness.
Abstract
In today's business world, it is evident how, thanks to digital transformation, new business models have emerged, especially in the retail industry. Changes in customer preferences have been one of the main reasons why the vast majority of companies within the retail industry have accelerated their digital transformation processes. Evidence has also been found that this change in consumer thinking is related to one of the side effects left by the Covid-19 pandemic, where digital channels gained more strength due to the limitations of physical contact between product providers and their customers. Therefore, changes in consumer thinking and the use of new digital platforms have brought new challenges for companies transforming their businesses from offline to online. The biggest challenges for those companies are not only related to implementing new business models such as online sales or so-called E-commerce platforms but also attributed to the creation of unique and invaluable experiences for the customer, allowing the companies to retain their consumers and create loyalty.
Creating an outstanding customer experience is not an easy task on these platforms since the reach of digital channels is almost infinite, which makes the new entrepreneurs in this industry rethink over and over again the best strategy to approach their customers so that they feel delighted in their customer journey. The present work seeks to provide a solution to the challenge evidenced in the E-commerce platforms, where the main objective is to recognize, through the customer journey, all the critical touchpoints and elements to add value to the shopping experience and to raise levels of customer satisfaction. With the help of tools that measure the levels of customer satisfaction and dissatisfaction, such as the Kano model, and through a recommendation system, the current paper provides com- panies that trade their products online with a detail of what services should be improved in the shopping experience to be highly attractive. In addition, a guide is provided where its application in each company will show in a quantitative way what the customer satis- faction levels are like. This work, through exhaustive research in academia, concludes that the factors that most stimulate customer satisfaction are those related to e-services quality and highlights the importance of “Personalized information”, “Online sales agent”, and “Website reviews and rating” services to add value to customers in one of the most competitive markets, such as E-commerce.
The pivotal role of the service industry in the economy is increasing over the last decades, as shown by the significant contribution to the GDP made by travel and tourism. Among the varied range of travel companies, this paper focuses on travel agencies. The objective of the thesis is to find out the key drivers, which lead to the success of European travel agencies and to point out the factors that make them unable to compete and develop sustainably. This paper uses the PESTEL model, Porter’s Five Forces model analysis, flywheel concept and spontaneously conducted interviews with travel and tourism industry experts. A case study approach is adopted. There is also the analysis of the financial statements, business model and strategies of the top 15 world-leading travel agencies to find out the market structures and competitors’ behaviors. From the collected data and examination, three primary factors that lead to the sustainable development of travel agencies and four main factors that decreed the failure were identified. Besides, the research also finds out the answer for the three research questions: technology is the disruptive forces in the travel agency industry, there will be no monopoly in this industry at least in the next medium-term, and the adaptation of a new business model is possible. Finally, the study proposed a sustainable development model for a European travel agency as well as directions for future relevant research.
This thesis aims to provide a comprehensive and systematic analysis about the growing popularity of Korean pop music (K-pop) worldwide in recent years. On one hand, the international expansion of K-pop can be understood as a result of the strategic planning and business execution that are created and carried out by the entertainment agencies. On the other hand, external circumstances such as the rise of social media also create a wide array of opportunities for K-pop to broaden its global appeal. The research explores the ways how the interplay between external circumstances and organizational strategies has jointly contributed to the global circulation of K-pop. The research starts with providing a general descriptive overview of K-pop. Following that, quantitative methods are applied to measure and assess the international recognition and global spread of K-pop. Next, a systematic approach is used to identify and analyze factors and forces that have important influences and implications on K-pop’s globalization. The analysis is carried out based on three levels of business environment which are macro, operating, and internal level. PEST analysis is applied to identify critical macro-environmental factors including political, economic, socio-cultural, and technological. On the industrial level, major forces that shape the music industry in which K-pop’s business operates are evaluated based on the framework of Porter’s Five Forces. External environmental analysis is followed by the review of the global strategies of major Korean entertainment companies in achieving their organizational objective of turning K-pop into a successful global business. We identify all the key value-creating activities ranging from talent acquisition to customer relationship management in the value chain of K-pop’s industry, and analyze how each of these activities have contributed to K-pop’s success in the global market. In conclusion, the recent success of K-pop on the global stage can be understood as the rewards for the capability of its internal strategy to anticipate and capitalize new opportunities in external environment.
As a leading medical technology company, KARL STORZ SE & Co. KG continuously wants to bring innovations and applications into the market and expand its existing product portfolio. As strategic initiatives, the company has set priorities and goals to ensure its sustained success. One of those strategic initiatives is to start developing new products in the field of robotic surgery and compete in this segment. To achieve these ambitions, the company decided to spin off its robotic solutions department and establish a new business called KARL STORZ VentureONE Pte. Ltd. With a smaller and more agile structure, the new venture seeks to implement new ways of working and promote innovation.
This new-born company is playing in a fast-growing market that one single competitor has traditionally dominated. However, robotic surgery still has much potential, and existing suppliers have not yet reached different market segments. One segment that has called the attention of the spin-off is the ambulatory surgery centers in the US.
These surgical institutions are growing and gaining relevance in the American surgery landscape. Hence, the company is particularly interested in developing a robotic solution for this segment. Before introducing a product, the company must understand the target customer intended to address. Management at the new venture is also convinced that new business models can be successfully implemented in this segment. Thus, this academic work aims to evaluate the ambulatory surgery center market in the US and propose a suitable business model for this target customer.
For this purpose, this thesis was divided into two main parts. The first aimed to conduct market research on the ambulatory surgery centers in the US by collecting secondary data from articles, reports, and governmental publications. The second part focused on proposing a business model for the ambulatory surgery center segment. To do so, primary data was obtained by interviewing experts in this market.
The research found that the ambulatory surgery centers segment is a growing market where robotic surgery has not yet been fully implemented due to its high cost and reduced reimbursement rates for outpatient procedures. Another barrier to robotic surgery in surgery centers is the high upfront investment needed to buy the technology. Based on these insights, different business models, such as leasing, renting, pay-per-use, and subscription, were assessed. A subscription model was selected and further developed by presenting the most advantages. Using the “Business Model Navigator” methodology, this work defined and documented the target customer, the value proposition, the value chain, and the profit mechanism.
The financial markets are currently facing uncertain circumstances, which is increasing their tail risk. A recent study was conducted to measure the tail connectedness between North America, Latin America, Europe, Asia, and Oceania. The study looked at 18 stock market indices using a neural network quantile regression approach from January 4, 2012, to May 5, 2022. The study found that the North American, European, and Latin American stock markets had the highest exposure to tail risk, while Asia and Oceania showed no significant risk compared to the rest of the world indices and were independent. The study also identified the Global Financial Crisis and the COVID-19 pandemic as intense events that yielded high tail risk. The Systematic Fragility Index ranked the pre-COVID period stock market and the Nasdaq during the COVID sample as the most susceptible markets. On the other hand, the Systematic Hazard Index identified the S&P as the chief risk contributor in the system.
There is an increase in concern for the environmental impact such as GHGs emission and hazardous chemicals discharge along with the wastewater, from the product production process. Likewise the concern in the social impact also rises, in which it include the use of forced and child labor, unfair wages and inhumane treatment of worker in the production process of various industry.
Moreover, with the change in business strategies to fast fashion, in which new product collections are launch four times a year. In response, company have change the structure of their supply chain to shorten lead-time, higher inventory turnover, high order fulfilment and lower price for their customer. However, while focusing on these factors, environmental and ethical are being overlooked.
With the pressure from the public, laws mandate by the government, as well as the foreseen market opportunity make many of the large company to start thinking about a way to eliminate environmental and ethical impact from their supply chain. Various techniques and instruments are developed in order to help the company to analyze and abolish these problems.
Two companies are used as an empirical studies, which are H&M and Inditex. Though the analysis the challenges they faced and instruments and technique they used in response to the challenges, one can clearly observe the different approach in handling the challenges of these two companies. Nevertheless, positive improvement in eliminating environmental and social impact from their supply chain can clearly be seen from their effort.
Unfortunately, even in these years of high innovations in society, many countries still have gaps in basic needs such as energy supply. Many people live off-the-grid (OTG) referring to not being connected to the main or national electrical grid since they live scattered or in remote location or simple because it is unaffordable. On the other hand, according to the International Energy Agency (IEA), the use of fossil energy increased in the 8 firsts years of the 2000 decade, and half of the energy use in the last decade was accounted to coal. This type of energy source is proven to be harmful for the environment contributing to global warming. New methods of energy storage have been created mainly in developed countries. For example, the photovoltaic (PV) lamps as the main product of a German company that fulfill needs in sustainable and renewable energy resources. However, developing countries may also need to look for practical solutions and the private sector can help. The financing of renewable alternatives is imperative to increase progress and, in these sense, private sector can help. For instance, increasing systems using solar energy for rural communities and promotion of affordable and efficient PV products such as portable eco-friendly solar lamps that replace the kerosene lamps, fan plus lamps, water filters and icemakers among others are helpful in OTG communities and need to be supply. Entrepreneurs that focus in fulfill this gap in society creates value and make a change in the countries. The importance of increase electronic appliances (energy-efficient) and “smart” applications (home area networks and energy storage devices) is undeniable for progress in developing countries and better energy use all over the world Solar energy provides products that not only help people but also maintains a balance between nature and habitants.
This thesis aims to provides a comprehensive and systematic approach towards the strategic analysis of Electric Vehicles Industry in India. The research explores the ways how the external business environment or macro and operational environment affecting and shaping the EV Industry in India at present. The research starts with providing a general description of Electric Vehicles followed by the quantitative method of analysis to analyses the external or macro environment of EV Industry in India by using PESTEL analysis and operational business environment level analysis of EV Industry in India by using Porter Five Force Analysis. The author identifies how present market situation of EV Industry looks like in India and what strategies that need to be implemented by EV manufacturer for its future expansion in the India. In conclusion the author anticipates the tremendous effort by Government of India working together with several public and private stakeholder to push the electric mobility solution throughout the country by creating several policies, fiscal & non fiscal based incentives, and awareness towards electric mobility. The findings show that EV will help India to climate mitigation strategies to lower down GHG emission from increasing road transportation in India, energy security, a local pollution free environment and an advanced shared mobility transportation for growing urban population in India. The commercial potential of the EV industry in the near future seems enormous in India as the entire value chain associated with it in developing stage and looking forward to conquering the demand of a billion plus size growing population of young India.
Cost Optimization is a persistent discipline to adjust expenses and reduce costs while maximizing business value, and it has proven to be one of the most influential strategies to generate profits and stay competitive in the market. In this study, technical and strategic solutions that can lead to manufacturing cost optimization were considered. For this purpose, a test environment was created according to the DFMA methodology using the DFMA Concurrent Costing V4.1 software developed by Boothroyd Dewhurst Inc. and the production expenses of a JED029M3 aluminum bushing product from WABCO Group were analyzed.
Results revealed that these charges can be assigned to five main cost drivers Material, Machine Setup, Process, Scrap and Tools, of which Tooling was the most influential driver at lower volumes, while Material and Process remained two of the considerably substantial drivers across all ranges of volumes produced. Furthermore, among the optimization alternatives, the right choice for machine and raw material shape demonstrated to have a relative effects of less than 5% in reduction of manufacturing cost for 1,000 pieces, while outsourcing to China and transitioning toward economies of scale lowered could impact the total costs by -40% and -70%, respectively.