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Experience Management has established itself in the business environment, first in the context of the customer and user experience and recently also in the context of the employee experience. This bachelor thesis explores how to improve the experience of a particular employee, the expatriate, by experience management. For this purpose, the implementation of existing experience management concepts is examined by using secondary data. The insights gained hereby are then transferred to the expatriate experience. A corresponding procedure is developed and exemplarily applied to Beiersdorf. This includes conducting primary research in the form of qualitative interviews and results in a set of recommendations for action on how the company can improve their expatriate experience. The results suggest that experience management is a promising approach to improve the experience, not only of expatriates but also of international assignees in general, which should be subjected to further research.
This paper analyzes the terms User Experience (UX) and Expatriate Experience (XX), and by conducting empirical research, explores the UX of an intercultural coaching app, its possible influence on XX and offers suggestions for further development. This research is not only relevant to the development of the digital coaching tool, The RockMeApp but also gives ideas for further research. By analyzing the findings of the literature review and the empirical research conducted, namely eleven interviews with clients of the RockMeApp, several conclusions were made. Firstly, both UX and XX can be regarded as highly subjective and dynamic topics that are difficult to define. Secondly, new insights on XX from the expat’s perspective are given as well as a practical example of UX research. While the RockMeApp is perceived to be very good in terms of utility and usability, recommendations have been made on how to enhance its UX, mainly regarding its structure, aesthetics and the inclusion of emotions and explanations.