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Experience Management has established itself in the business environment, first in the context of the customer and user experience and recently also in the context of the employee experience. This bachelor thesis explores how to improve the experience of a particular employee, the expatriate, by experience management. For this purpose, the implementation of existing experience management concepts is examined by using secondary data. The insights gained hereby are then transferred to the expatriate experience. A corresponding procedure is developed and exemplarily applied to Beiersdorf. This includes conducting primary research in the form of qualitative interviews and results in a set of recommendations for action on how the company can improve their expatriate experience. The results suggest that experience management is a promising approach to improve the experience, not only of expatriates but also of international assignees in general, which should be subjected to further research.
The topics of entertainment and tourism became more and more important over the last years and seem to grow more in the next years. There are studies that are exploring factors which influence customer experience during or after a music festival, but there is not much content about the role of Marketing in this specific case. How important is marketing in the organisation of a music festival? What marketing tools are used to attract possible participants? And what factors influence the customer experience in general?
The bachelor thesis aims to investigate the role that marketing has before, during and after a music festival situation and to provide an overview of factors that influence the customer experience on the example of the New Fall Festival in Stuttgart, Germany.
Secondary data adopted from academic studies, journals and books are used to provide general background and the research developments. Qualitative research, in form of a customer survey, was used to investigate experiences, opinions and perceptions of the festival participants.
The conclusion of the research is that marketing is important in the time before and after a music festival. People are very active in social media platforms after an event and share and like provided content about the festival. It pointed out that other factors which seem unimportant play a significant role in the customer experience and satisfaction. A critical few on future research on the topic and limitations are discussed in the conclusion.