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Currently, inflation is rising again at a pace not observed since the decade of high inflation in the 1970s, and consumer sentiment is falling to record lows. This work seeks to understand the extent and potential differences of how inflation impacts consumer behavior in these two inflation periods. To this end, we employ an adaptive theory of consumer behavior using a variant of a stimuli-response model.
We analyze stimuli of behavioral changes along two dimensions. We describe consumers’ ability to buy by external factors and their willingness to buy by internal influences. Relevant quantities for each are determined, and their time series are investigated. We investigate responses to the stimuli in two categories. We assess adaptions in behavioral patterns by reviewing research studies and surveys. We analyze salient responses via times series.
The results of this work reveal that inflation does have a significant impact on consumer behavior. Many effects of inflation on consumer behavior are similar for both inflation periods. External and internal factors are needed to explain behavioral changes. This work also finds different responses for the two inflation periods, although internal influences are very similar. Qualitatively, we can explain these different responses by external factors that differ between the two time periods. For more quantitative conclusions, one would have to consider additional internal factors. Further longitudinal studies to identify internal stimuli and consumer responses would also be of great value.
In the economy, it is always important to respond adequately to the wants of customers in order to satisfy their needs. The fashion industry in particular is strongly affected by the fast pace of life, which is why it is particularly important for companies in this sector to adapt their brands and their products to the current market. In order to work successoriented, the companies have to align themselves with the existing generations, whereby the companies increasingly adapt their products to the generation Y. However, Generation Y will soon be outnumbered by Generation Z. Therefore, the aim of this work is to find a suitable future-oriented marketing strategy for the fashion industry in Germany that successfully targets Generation Z while taking social milieus into consideration for defining the target audience. The first part of the thesis comprises the presentation of different theories to elucidate Generation Z and to present various approaches to milieu research. In order to answer the research question, an empirical research was conducted with Generation Z as the target audience. The study relies on quantitative data collection via primary research. The analysis of the collected data shows the current perception of Generation Z towards fashion companies, their brands and the use of social media channels. As a result, an improved social media strategy combined with appropriate communication between companies and customers is needed to reach Generation Z more widely, create brand loyalty and strengthen the company's position in the market.