Refine
Year of publication
Document type
- Part of a Book (33)
- Conference Proceeding (31)
- Contribution to a Periodical (8)
- Report (6)
- Article (peer-reviewed) (3)
- Book (2)
- Other (2)
- Doctoral Thesis (1)
Has full text
- No (86)
Keywords
- Service design (5)
- Service innovation (5)
- Service prototyping (5)
- Service engineering (3)
- User eXperience (3)
- Podcast (2)
- Service Engineering (2)
- Service development (2)
- Anforderungsanalyse (1)
- Application of XR and AI (1)
- Augmented Reality (1)
- Customer experience (1)
- Data dimension (1)
- Design (1)
- Dienstleistungsinnovation (1)
- Errors (1)
- Extended reality (1)
- Immersive service prototyping (1)
- Industrial engineering (1)
- Industrielle Dienstleistungen (1)
- Integrate development (1)
- Knowledge services (1)
- Knowledge transfer (1)
- Procedure model (1)
- Product related service (1)
- Produktbegleitende Dienstleistungen (1)
- SCRUM (1)
- Service Innovation (1)
- Service Parameters (1)
- Service Prototyping (1)
- Service digitalization & visualizations (1)
- Service operations (1)
- Service product (1)
- Smart knowledge services (1)
- Smart service (1)
- Software engineering (1)
- Software prototyping (1)
- Software quality (1)
- Virtual Reality (1)
- Virtual reality (1)
- online Aufsatz (1)
Companies are confronted with the challenge of having to transfer more and more knowledge in a shorter time to fewer available employees. At the same time opportunities based on digitalization and smart services are rising. Digital training offers advantages as flexibility, accessibility, in-teractivity and cost savings. This explorative paper investigates the framework conditions, requirements and opportunities for new approach-es of providing knowledge by smart services for professional users. Fur-ther, the paper will investigate how smart service approaches for knowledge provision can be transferred and integrated into product ser-vice systems and suitable business models.