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Course of studies
- IBM - International Business Management (315)
- IBW - Internationale Betriebswirtschaft (220)
- MBA - International Business Management (52)
- IMM - International Management (48)
- BMP - Business Management and Psychology (37)
- EMBA - Executive Master of International Business Management (13)
- IEB - International Engineering (2)
- INM - Informatik (1)
What is integrity and how does it impact the individual, culture or organization? Research has shown that the presence of integrity tend to correlate with positive outcomes in the business or private life, regardless of the surrounding. Additionally, integrity impacts and shapes the individual or organization behavior. The paper aims to determine how important integrity role in leadership is and wether it matters to perceive it as a must-have value. For this study, an in-depth review of secondary literature was conducted. The secondary data was collected in two approaches, online and offline. Thorough analysis of the data showed a tendency of integrity in leadership.
XAutoML : A Visual Analytics Tool for Understanding and Validating Automated Machine Learning
(2023)
As market dynamics move at an ever-faster pace, innovation and business partnerships become crucial for every organization. Companies form partnerships to combine and share resources in order to adapt to high technological change rates and short innovation life cycles. Build with the best is SAP’s slogan to master these challenges together with its partners in driving success for their customers, while helping its partners to innovate and monetize their apps, extensions and solutions. Putting partner innovation at the heart of SAP’s product strategy will create a thriving partner ecosystem, support joint innovation, and better address their customers' problems.
The aim of this thesis, under consideration of the theoretical requirements and the requirements by SAP, is to identify relevant key performance indicators for steering the Partner Innovation Business of SAP. This paper's compilation is primarily based on meetings with employees and managers across different departments like Finance & Controlling, Development, HR and Operations. According to the Balanced Scorecard, the identified indicators are categorized into four different perspectives: financial, partner, process and learning & growth. The findings suggest having a mix of KPIs from different business perspectives as well as leading, lagging, quantitative and qualitative indicators for steering the Partner Innovation Business of SAP. Concerning the early stage of the project, the identified key performance indicators can be taken as a guidepost to develop dynamic and interactive dashboards.
The aim of this research is to provide a holistic overview of the influences on the intention to invest in the context of behavioral finance. For this purpose, a model was created in which the effects of the theory of planned behavior, financial risk propen-sity, and the self-determination theory on the intention to invest were examined. With the help of nine hypotheses, the significance of the relations within the model, as well as a mediation effect were analyzed. In order to test these hypotheses, a quantitative survey querying the above-mentioned possible factors and further questions about the participants' investment behavior was created and sent to all students at Furtwangen University. Results showed that all relations within the model were significant and that especially attitudes and financial risk propensity had a pronounced influence on the intention to invest. However, several variables for self-determination theory had to be eliminated to guarantee validity and reliability of the model. The findings of this study enable financial institutions, such as banks, to actively influence and en-courage customers to invest or to purposefully develop new investment products to gain additional customers.
Generation Z born between 1995 and 2010 has a growing influence on the markets and businesses need to adapt their marketing strategies to meet the needs and expectations of said generation and therefore influence their brand perception, preferably positively. Consequently, it is essential to understand Generation Z, their values, characteristics and behavior.
The goal of this thesis is to answer how the modern marketing strategy cause-related marketing influences the brand perception of Generation Z. Thus, the following research questions are being posed: “How does cause-related marketing influence Generation Z’s brand perception in Germany?” and “How can cause-related marketing influence Generation Z’s brand perception in Germany positively?”.
To answer the research questions a quantitative study regarding brand perception was conducted. More specifically a survey was run to measure the brand perception of Generation Z regarding the practice of cause-related marketing. The respondents had to indicate how much they agree or disagree with statements about brands practicing cause-related marketing posed on a 5-level Likert scale to measure their brand perception.
The results of the study indicate that the perception of Generation Z gets influenced by the practice of cause-related marketing. Moreover, Generation Z’s brand perception gets influenced positively. This effect can be augmented if companies pay attention to the specific values, characteristics and behavior of Generation Z and choose their message, collaboration partners and causes accordingly. Additionally, Generation Z’s brand perception can be influenced positively if cause-related marketing is practiced originally, especially via suitable communication tools.
Further studies concerning cause-related marketing influencing Generation Z’s brand perception in other countries or how specific brands or industries are affected could be conducted. Additionally, studies focusing on the negative impacts of cause-related marketing could be performed.
COVID-19 has caused severe consequences for the tourism sector, many small- to medium sized travel agencies went bankrupt. Furthermore, the digitalization has been an important global trend, which also affects tourism. The question “how a travel agency could survive in these external circumstances?” is now under the spotlight.
With information from secondary literatures, the macroenvironments surrounding the Chinese and German travel markets are examined. This comparison results in two PEST analyses in order to find out the differences. The case of KaiYuan GmbH, a travel company with Sino-German background, represents a survivor of COVID-19. The SWOT analysis on the company´s microenvironment shows that to possess a broad portfolio and to enter new markets are crucial. The results from the macro- and microenvironment analyses lead to the creation of the new business model Intelligent Travel Agency (ITA), which combines digital developments and a diversified product portfolio. Refined marketing strategies as a German travel agency towards Chinese customers are presented, such as utilizing different Chinese media channels. With feasible components and implementation suggestions, ITAs could replace traditional travel agencies and ensure the existence of travel agencies.
In this master thesis a marketing strategy of a launch and expansion on the global medical devices market of a new product (AED NG) by a German middle-size enterprise Metrax GmbH is developed. In order to exploit growth opportunities three levels are investigated – internal situation of the manufacturer, competitive landscape and global AEDs market. Analyses of the company and its competitors reveal current market situation and position of the company on it. Various methods of used strategic analyses (PEST, Porter’s Five Forves, SWOT, interviews conduction with competitors, distributors, and employees of Metrax etc.) enable to create a strategy canvas of AEDs market in accordance to “Blue Ocean Strategy” framework and to formulate main propositions of the strategy concerning product. Research of special features of regional markets enables to define the most lucrative and perspective markets to expand for Metrax. After defining and proving growth opportunities assessment of risks and requirements necessary for implementation is made. Finally, an outline of strategic propositions and main milestones for their implementation are summarized into the concluding part.
The bachelor thesis investigates the development and impact of electronic payment methods, specifically concerning the COVID-19 pandemic, consumer preferences, and the future of such methods. The primary objective of this study was to examine the effect of the pandemic and security concerns on consumer behaviour towards electronic payments. That was achieved through a literature review and a survey of 605 participants. The survey results indicate an increasing trend among consumers towards cashless payments due to their numerous advantages over cash transactions, including enhanced hygiene, quicker processing times, and improved security. As such, users exhibit a high level of comfort and convenience with electronic payment methods and are generally rarely worried about the security of their data. The study further reveals that electronic payment methods are gaining popularity worldwide, particularly mobile payments. The pandemic and improved security measures have led to a notable increase in their use, which is expected to continue to rise. Based on these findings, the study suggests that digital payments are the way forward and that these methods will be further developed to improve user-friendliness and security.
This thesis is written based on secondary research to understand the main determinants of purchase intention of Generation Y women towards Fast Fashion products and how important is sustainability among those determinants. There are many different studies dedicated to Generation X and Z, however, when it comes to Generation Y there are not many sources available. I decided to put them together in this study.
This thesis consists of secondary researches, mostly journal articles and case studies from different countries, with detailed specific information.
The gathered information is categorized into 3 small hypotheses, which include theoretical and practical approaches.
More research can be made conducting primary research in different countries using physical stores and online stores.
The present thesis performs an actuarial work that intends to understand the premiums, expenses, and claims, including the reserves considered the most important technical variables in an insurance company. The company is located in Colombia and the work will be performed in 2 branches: Compliance and Liability.
The objective of the thesis has been set as to define and measure a claim ratio after remarking a lack of an indicator that describes the 3 most important technical variables altogether in the company. It has also defined to assess the current methodology that calculates the reserves for the claims occurred but currently unknown by the insurance company under the premise that there is a very low level of observed claims in the history of the company in both branches.
All the methodologies defined, assessed, and performed in this thesis have been compared to other methodologies implemented in journals, research papers and articles to align the conclusions and take the best practices from actuarial works previously done. They all also considered to keep homogeneous results that was considered as a very important achievement even by other sources.
A new methodology has been defined to calculate expenses related to administration, the ones used in the reserves and the ones related to claims. The new expenses level was used in 2021 and an impact of a tremendous increase in premiums was observed the same year as a reaction of the decrease in policy prices.
The conclusions derived from the work was to continue with the current methodology to calculate the incurred but not reported claims reserve according to the instability seen in the Chain-Ladder methodology until more homogeneous result could be seen that yield to a higher level of credibility.
Finally, among many possible claim ratios defined, a paid claim ratio has been considered. It includes the whole variables inside the premiums of the company and the most important variables inside the claims that were the claims paid and the proportional and non-proportional reinsurance effect.
Current work aimed to conduct the market research for premium surgical power systems market segment in China. Qualitative and quantitative primary and secondary researches were completed in order to set the right strategical direction for service, weight the opportunities in the market, set the right models and methods for service. Research results are describing the demand on service, mechanics of the business and the benchmark of the segment. Customer's profile, sales channels, service portfolio and 5 Ps for the service of surgical power systems were completed.
Moving places in cars impacts human activity daily. Therefore, living in a world without cars is inconceivable. While demand for cars exists, supply experiences shortcomings. Customers receive their vehicles with only one key or must deal with long delivery times. There is a correlation between the car industry, supply shortfalls and the current state of the world regarding COVID-19. The objectives of this research are examining how the semiconductor chip shortage affected sales and production of German car manufacturers and what strategic conclusions can be drawn for the future. To reach the objectives a quantitative theory analysis of existing literature was applied. The chosen car manufacturers are Audi AG, BMW AG, and Mercedes-Benz Group AG.
The results show that all objects to the research topic experienced a decline in production and sales. Further, that the semiconductor shortage, mainly anticipated by the pandemic, revealed the fragility of supply networks of the automotive industry. Different strategic attempts may cure supply chain management issues as such; however, it depends on the evaluation of the automotive industry whether this crisis carries a sustainable effect with its presence or not.
The creation of a positive organizational culture has become of increasing interest during the past decades. Various studies have assessed the impact of organizational culture and employee satisfaction in relation to individual and organizational performance. A cross-comparison of these studies is difficult, as the results strongly depend on the definition of the investigated variables. Additionally, the concept of organizational culture remains a unique concept within the group and is influenced by the respective organizational structures and processes.
Therefore, this bachelor thesis attempts to investigate the concept of organizational culture and its determinants in general, as well as making the case of the critical im-portance of organizational culture, specifically for the company MS Plastic Welders, LLC (MSPW).
In this context, to form a comprehensive analysis and theoretical framework, secondary data was examined. In line with the qualitative findings, the application of a descriptive employee survey at MSPW intended to examine the employees’ perceptions towards their job satisfaction and the overall working environment. The aim of the study was to uncover the main areas for improvement, forming the basis of leading a positive culture change. Following the survey, conclusions about the organizational culture at MSPW were drawn and put into perspective in the form of recommendations for the company. The survey results indicated that the company needs to communicate a clear organizational mission and additionally needs to determine and communicate their organizational values, in order to clearly direct the employees’ mindsets, behavior and actions. After determining the organizational direction, the internal structures and processes need to be aligned to support the desired behavior patterns and in order to enhance the long-term organizational performance perspectives through positive culture change.
The awareness of fintech has been on the rise, as more banks participate in technological changes, new unconventional companies and start-ups begin to offer fintech solutions to the public, and an increase in fintech exhibitions and fairs can be observed all around the world. Below is a figure obtained from Google Trends, which illustrates the trend of Google searches related to fintech the past 5 years. As Google is known to be one of the most frequently used search engine around the world, the trend depicted will accurately reflect the awareness in fintech.
With reference to Figure 1, a value of 0 indicates that there is insufficient information regarding searches for fintech and a value of 100 indicates the maximum peak popularity for fintech. Therefore, Figure 1 represents the growing attention of fintech since 2015. The ‘note’ in Figure 1 represents an improvement made on Google Trends to collect search results.
Fintech is most known for its disruptive and unconventional impacts it brings to the traditional banking industry. (World Economic Forum, 2017) In light of fintech, the perception of banking today has changed drastically as compared to the past. As opposed to traditional banking that was once the monopoly of the industry, banks these days are following the trend of moving towards digitalisation, in order to remain competitive. (Williams-Grut, 2015) (World Economic Forum, 2018)
Attention for fintech amongst the public, investors and governments grew rapidly since 2014. (Arner) The graph below indicates a flourishing expectation in the fintech investments. (Statista, 2015) From the year 2008 to the year 2020, the value of fintech investments all around the world is projected to grow to a USD$46 billion industry. A market analysis that was done by Deloitte also suggests the same growing trend. (Deloitte, 2015)
Numbers in Figure 2 represent the total value of fintech investments across all segments of fintech. In general, fintech is divided into 4 segments: payments, financing, asset management and others. (Gregor Dorfleitner, 2017) However, there are variations from publications to publications. An industry report conducted by Statista found that digital payments segment in fintech was the largest in 2017, with a global transaction value (TAV) of US$2753.70 billion. (Statista, 2018) Following digital payments was alternative lending, followed by personal finance and lastly alternative financing.
As part of the thesis, an expert survey was conducted. Professionals who are currently working in the fintech industry, in addition, expressed most positivity and expectations in the payment sector of the fintech industry. Moreover, results gathered from another survey participated by members of the public also indicated the most interest in payment/personal banking. Approximately 50% of all responses collected indicated “Yes” for payment/personal banking services. Due to this uprising expectations of the payments sector by experts in fintech, this thesis aims to focus on the payment sector in fintech and to predict trends as accurately as possible. The integration of fintech initiatives into payments has brought about new areas of studies, in terms of business models, types of services, customers as well as the security of data. (Salmony, 2014) Therefore, this thesis aims to address these areas, as well as to offer suggestions to counter threats faced by payments in the fintech industry.
This thesis will be based heavily on business to customers (B2C) fintech products and services. It will consist of an extensive literature review and empirical research on reliable sources of information. Data used in this thesis will be from both primary and secondary sources. Primary data is collected through two surveys. The survey was divided into two target groups- first for the mass market and second only for senior professionals in the fintech industry. The purpose of the first public survey is to understand the preferences and needs of the mass market. The second expert survey was done to understand the strategy of two highly successful fintech company and their future expectations from a professional’s perspective. The experts are current professionals from Murex and Allianz Technology. As for secondary data, it is obtained from credible sources, such as government websites and industrial analysis reports. As certain names and keywords vary from sources to sources, they will be classified accordingly, as accurately and closely as possible. The information used in this thesis is further explained under “Methodology”. Primary data collected and secondary data gathered will be compared with each other to verify their accuracy.
The first chapter of this thesis gives an introduction to the fintech industry. The second chapter will analyse the digital payment environment. This includes the SWOT, PESTEL analyses and advantages and disadvantages. In the third chapter, it will discuss the digital payment industry today. The fourth chapter will be related to primary data findings through surveys and a comparison with secondary data gathered. Future predictions will be covered in chapter five. In chapter six, challenges and suggestions will be discussed to help fintech companies to overcome challenges and remain competitive. Finally, a conclusion will be in chapter seven.
The promotion of Fruits and Vegetables (F&V) is challenging, especially in the past
centuries. The difficulties in branding or advertising arise from traits of the produce,
making it less presentable than manufactured products. Modern farming technologies
ensure better produce appearance, therefore, need to re-examine the possibilities of its
promotion. The technology changed, so had the dietary trend. In contrary to modernised
farming, F&V advertising that appeared to be a carry-on from the 40s had seemingly
dissociated itself from consumers. This paper collected results from empirical studies.
Most of the works, however, conducted experiments with manufactured products, might
not apply to fresh produce. Discussions on the relevance of the sources are, therefore,
necessary. This research identifies a lack of branding of fresh produce, which could be a
direct causal for inactive promotion. Further examinations suggest deeper market
segmentation, which helps the marketer to create a better advertisement. The research
also notices many researchers regard promoting nutritional value as equivalent to
effective advertising, which leads to higher consumption. Promoting nutritional value,
however, appears to be merely attractive to the certain consumer. In many cases, other
mechanisms, for instance, originality, health, fun and other emotional tags, could attract
more attentions.
Iraq offers the two extremes: It is extremely rich on everything from history, people, water, culture and natural resources, and it is extremely instable. Both factors offer the perfect working atmosphere for someone loving risk, challenging danger and wanting to change something on big scale. Having the comfort of living in Germany and writing my Thesis, it allowed me to analyze the following research question: “Is working in Iraq, despite the circumstances, possible?” The answer to this question cannot be black and white. It needs a 360 degree analysis including the political situation, the legal situation, the security situation and many other factors that influence “working in Iraq”.
This Bachelor Thesis therefore moves from broad to specific. First, Iraq is being split up and the specific parts are being described. This serves the intention to clarify how difficult the situation in Iraq is. Then, an outlook on the coming months is given according to my own opinion. Going from Iraq to Italy and back intensifies the view on what was done elsewhere to overcome the “postwar status” and tries to find parallels. Going from broad to specific, the example of a planned German Bakery Shop in Nasiriya allows measuring the ability to work in Iraq on a real example. Therefore, the a Business Plan was conducted. In order to understand if such Business Plan can be applied, interviews were conducted. The interviewees are Samer and Hadeel, a restaurant owner in Nasiriya and a lawyer in Baghdad and Amman (Jordan). 19 questions were asked, summing up the issues discussed in the Bachelor Thesis and giving a clear picture what someone has to deal with when working in Iraq. The result is that working in Iraq as a German graduate is possible.
Concluding, working anywhere around the world is possible as long as someone prepares sufficiently. Personally I decided against opening a German Bakery Shop in Iraq because of several reasons which have nothing to do with the possibility of working in Iraq or not.
Although sustainability reporting in China receives more attention in the past ten years, effective studies and literature of sustainability reporting are still in urgent need. A good sustainability reporting will provide stakeholders with needed information and guidance in the activities, and it also minimises the potential harm while creating economic, social and environmental values (Schaltegger & Wagner, 2006, 5). The main objectives of this research are not only to have an overall view of Chinese sustainability reporting situation but also to look into how Chinese companies will develop or what needs to be changed for a better development. To achieve this goal, sustainability reporting issued by top 10 manufacturing companies will be studied concerning GRI. During the analysis, the GRI Specific Standard Disclosures and Principle of Defining Report will be adopted to view how Chinese companies perform in sustainability reporting both in content and quality. Further, the possible elements of influencing companies development will be illustrated. Then make an attempt of what will future SR focus. The result obtained from the analysis is that Chinese sustainability reporting still have many problems in both quality and content. Most of them share the similar preference on how and what to disclose, such as focusing on resource saving. After making an explanation of what will affect future development of the companies in China, it is concluded that in the future the focus of SR will be concentrated on adoption of new energy, technology innovation, application of greener supply chain and consumption of green products.
Increasing Resilience of Production Systems by Dynamic Context Modelling and Process Adaption
(2023)
New product development is essential for a company to grow and sustain itself. Usability testing is a crucial part of the new product development process, and it helps reduce product uncertainty and market failure. There are many methods available and they vary depending on the product development phase. This thesis focuses on methods used in the deployment phase, which is the final stage before mass production. The methods used differ subjecting to different customers.
A number of studies have suggested that marketing and sales should vary when the nature of customer differs. However, only a few studies focus on how the nature of customer influences new product testing. This research compares the involvement of B2B and B2C customers during the product innovation testing phase.
The comparison has been subcategorised into four smaller hypotheses. First, the methodologies used, such as virtual prototype testing, field testing, lab usability testing, and more, are discussed whether companies use them differently according to customers' nature. Second, the process of identifying and recruiting testers is examined. Third, testers' qualification is analysed, whether participants are ordinary users or professionals or companies prefer a mixture of both. Last, the sample size, which is simply the amount of testers who participated in the usability test.
This thesis refers to Western multinational corporations (MNCs) that expanded their business activities in China significantly within recent years. These organizations operate in highly complex cultural environments, based on the infinite number of teachings drawn from past dynasties. The culture scope is difficult to assess, which explains the limited research available. The thesis examines whether classic performance evaluation systems in German MNC’s operating in China prove to be efficient. Furthermore, reference is drawn to the influences of controversial discussions on performance appraisals in German headquarters, whereby it is examined if Western alternatives would be compatible within a Chinese setting. Underlying cultural concepts; Confucianism, face dynamics, etc., and their implications are studied due to their high impact on the regulation of social interactions between German expatriates and Chinese business leaders. As part of the research, qualitative expert interviews were conducted with expatriates in China originating from both German SME’s and corporations. The results showed that hierarchies largely dominate corporate culture, which is partly due to partisan influences on the organization. Traditional performance appraisal systems largely prove to work efficiently. Lateral collaboration is evaluated as close to non-existent. Praise is rarely expressed. Furthermore, Chinese leaders and cultural, political underpinnings consolidate companies within their strict hierarchy and largely prevent the introduction of agile approaches, therefore alternative approaches can only be partially implemented.
With the rise of the internet and the flood of information it provides at no cost, print is no longer the main source of information. The German magazine market has been highly affected by this change. Publishers are faced with declining sales volumes, loss of advertising income and increasing costs. The implementation of Augmented Reality technology could make print magazines less static by providing the opportunity to add extra content and create an interactive reading experience. However, so far the use cases of this technology in print magazines have been rare, which might be due to the deficiency of information publishers have about its likelihood of success. To reduce this information gap and provide some recommendations for publishers, a web survey and expert interviews were conducted to establish the consumer perspective on an implementation of AR technology and to provide a potential future outlook based on the opinions of German AR solution providers. It was concluded that an implementation of AR would lead to a value addition for consumers and would result in an increase in purchase intention. Despite also resulting in an improved perceived image of the magazine, it should only be implemented if it does not lead to an increase in price or the reduction of editorial content, to avoid losing readers, who will not access the additional content. The substantial costs involved in implementing AR as well as existing technological limitations, which affect the ease of use for consumers, will likely prevent many publishers from realising such an implementation. AR glasses will play a significant role in the decision if AR technology will have a future in German print magazines according to the interviewed experts, in case they are accepted by the general public.
Due to the great cultural distance between Germany and Thailand, German leaders who work in Thailand may encounter several intercultural concerns. In order to effectively lead Thai employees, these leaders may need to behave differently from what they used to do in their home country in some aspects. Thus, this study examines the changing perception of leadership due to the effect of Thai culture form German managers who are working in German organizations in Thailand.
GLOBE project and its culturally endorsed leadership theory were the key literature explored in this study. To attain the outcomes, both quantitative and qualitative methods were employed. Twenty-three questionnaires were collected from German expatriate managers in German organizations in Thailand. While two in-depth interview were acquired from Thai employees who worked closely with German superiors.
The results confirm German managers greatly value inspirational and trustworthy attributes as well as avoid being tyrannical, tender and provocateur in order to work in German-Thai boundary. The leadership styles such as Charismatic/Value-Based or Transformational and Team-Oriented leadership also suit German leaders to work in Thai culture.
In the time of a globalizing economy where the costs of production and the closeness to customers, due to transportation cost, become more and more important. More and more medium-sized companies seek for the advantages of production facilities abroad either to cut cost and stay competitive or to follow other companies using their products. For several years Freilacke has been active in the Russian Federation via a subsidiary company (sales office in Moscow). This paper will analyze chances and risks for a possible production facility inside Russia. After tremendous changes in the situation in Ukraine, the production location Russian Federation has lost a bit of attractiveness. Nevertheless Russia is largest country in the world and with more than 146.3 million inhabitants on the ninth rank due to population worldwide and therefore remains an interesting destination. Follow-up analysis and numbers will show that even if the western world will close the borders to east Eurasia, the domestic market bares a high potential and attractiveness for investors.
The aim of this bachelor thesis is to provide ZF Friedrichshafen AG with a flexible Human Resource concept for the successful handling of future joint venture projects in China. In order that future JV are planned and conducted successfully, a structured HR approach built on a combination of ZF experience and academic evidence has been developed. It points out cultural differences, creates awareness of potential organizational issues and gives advice. This thesis draws upon various academic resources which are expanded through ZF knowledge. For this, eight expert interviews with China experienced ZF managers were held.
This blueprint covers several of the HR issues that arise when setting up new joint ventures in China. By shedding light upon success factors a necessary flexibility when dealing with different partner firms is provided. After a theoretical outset and a brief introduction of ZF Friedrichshafen and ZF Passau this thesis peaks in the HR blueprint for joint ventures in China. Worth notable factors in setting up the structure, when recruiting and inheriting staff from the joint venture partner as well as considerations of the new Labor Contract Law and for policies and practices allow an understanding of what Human Resource issues can be anticipated in Chinese joint ventures. These then can be planned adequately for.
The results of this work offer a strategical Human Resource framework on how to best approach a next joint venture project in China. A broad range of HR issues have been analyzed and the most critical for joint venture success found implementation in the blueprint. Arranging a working organizational structure with a Chinese partner and implementing uniform policies and practices while considering cultural factors as well as complying with the legal requirements of the Peoples Republic of China is a task which is not easily carried out. Yet while setting up joint ventures in China already is a complex project, the partnering with a Chinese state owned enterprise is a challenge that requires special attention by HR professionals. The blueprint gives insights and guidance for stated issues.
The present master thesis assesses the customer attitudes towards e-food in Germany. As more shoppers are ordering their groceries online, stationary food retailers are increasingly interested in the development and acceptance of e-food.
In the secondary literature review, the determining factors of the customer attitude towards ordering groceries online were identified through the Tricomponent Attitude Model, shopper characteristics and the Technology Acceptance Model. Additionally, potential changes in the customer attitude in the next five years were assessed. The theoretical findings were tested for their relevance and underlying motivations using qualitative in-depth expert and shopper interviews. Ultimately the results were analyzed, compared, and interpreted regarding their theoretical and managerial implications. As a result, a recommendation of action was derived for the Traders’ Cooperative Göppingen.
The findings suggest that the customer attitude depends on the perceived value of e-food based on its benefits and risks, the relationship quality built on emotions, satisfaction, and trust, and the switching intentions depending on the customer loyalty. The shopper’s motivation, situation, and technological abilities are stronger predictors than socio-demographic characteristics. Even though German shoppers are curious to try e-food occasionally, they are still skeptical and need to be convinced of the utility. The results indicate a slowly improving attitude in the next five years resulting in more hybrid cross-channel shoppers. As a result of the Covid pandemic, e-food became a convenient alternative for certain products and situations. As some shoppers and market shares are expected to drift online, stationary grocery stores like Edeka Staufers must focus on their advantages in terms of social interaction and multi-sensory shopping experience.
The automotive industry is undergoing substantial structural changes. New forms of powertrains and players are emerging. Manufacturers, due to internal as well as external drivers, are building their cars on platforms. By making use of modular design approaches, they hope to satisfy customer needs best and stay competitive. When designing global platforms, local variations are to be avoided. The presented paper offers an approach to rank components of an electric vehicle according to their likeliness of a local design adaption. To verify the results of the value chain- based analysis, the variant indicator analysis, interviews were carried out. The analysis shows that the battery is most likely subject to design changes. Also, variant drivers in the value chain bear the highest potential for local redesigns.
The purpose of this study is to explain the concept of heart work and to demonstrate that long-term excellence can be achieved through it. The study examines the implementation of corporate values at METRO Markets from 2020 to 2022 and investigates the extent to which the implementation of company values, the perception of autonomy and championing, and the quality of the relationship with managers are linked to the level of heart work. The hypotheses suggest that better implementation of values and the greater feelings of autonomy and championing, and better relationships with managers are associated with higher levels of heart work. Employee data from METRO Markets measuring employee engagement over two years is analysed using exploratory data analysis and quantitative regression analysis to test the hypotheses. The study shows that a value-oriented work environment and self-leadership skills are linked to higher levels of heart work. No conclusive statement could be made about heart work and the relationship with managers due to unmet assumptions in the regression analysis, indicating the need for further research. The conclusion highlights the importance of personal responsibility, mindfulness and self-leadership in achieving and maintaining healthy levels of performance.
The understanding of what lies behind actions and how our mind functions is the basic requirement for effective and successful intercultural teamwork, management and leadership.
While the literature acknowledges the importance of cultural differences in influencing teamwork and management, it ignores differences in cognitive processes, that can influence how attitudes are developed and behaviors are manifested in local environments.
With this in mind, this paper examines the different learning styles, which are the foundation of thinking patterns, problem-solving methods and working styles of Chinese and German employees at IMS Gear. To get a better understanding of how the members of each culture approach a project, a project planning observation is conducted and the findings are compared.
Based on the results, different leadership styles are suggested.
In recent years, several studies have reported inadequate financial capability. Studies in Germany have shown similar results. While there was no statewide initiative, learning offers were available. However, the financial capability level did not increase over time. As a possible reason, the Dunning-Kruger Effect was hypothesised. According to the Dunning-Kruger Effect, participants with low ability would simply lack the ability to realise their lack of ability. This study investigated the investment capability of participants in Germany and tested for a possible Dunning-Kruger Effect. The results have shown no evidence for a Dunning-Kruger Effect. The study’s results were supportive of literature critical on the Dunning-Kruger Effect.
The purpose of this bachelor thesis is to provide an overview on the development, acceptance and the current status quo in the application of the concept of Lean Administration in Germany. In this context, based on an extensive literary and quantitative research, the Japanese concept of Lean Management, its history, principles, related approaches and the according criticisms will be explained. Of particular importance is hereby the concept of Lean Administration, which is intended to transfer the Lean Principles from the direct business divisions to the indirect business divisions of a company. Through the execution of the literary research, it became apparent that the Lean Principles are already well established and acknowledged in many parts of the world. Particularly, manufacturing companies in Japan and Germany create their production systems in accordance to the Lean Approach. In addition to this, the principles of Lean Management are increasingly applied in indirect business areas, predominantly in Japan. But also in Germany, the awareness of the principle of Lean Administration is increasing, although the implementation of the Lean Principles in administrative areas in German companies still appears to be very restrained.
In order to investigate this circumstance in more detail, a quantitative study was subsequently conducted on the topic of "Lean Administration in Germany: Demographic and cultural factors impacting the success of the implementation of the concept“. Therefore, various factors that could have an influence on the acceptance towards the concept of Lean Administration were examined. Particular weight was given to the analysis of the cohesion between age and the level of professional experience of the respective subjects, and the openness towards the application of the concept of Lean Administration. Contrary to the initial hypothesis that both, a young age and a low level of professional experience would have a positive impact on the acceptance towards Lean Administration, the main finding of the statistical analysis is that there is no identifiable relationship between the three variables.
Nevertheless, even though no statistical evidence could be found for the initial hypothesis, the following significant findings could be identified. Accordingly, it seems that particularly subconscious factors have an influence on the acceptance of the concept of Lean Administration in Germany. Due to the habits of common approaches for processing administrative tasks and the fear of uncertainty about Lean Administration in practice, employees often feel insecure or not sufficiently encouraged to try out a new concept in administration. In this context, this bachelor thesis represents an overview and a guideline - especially for managers, department heads and employees in human resources - on the approaches, which can be used to promote Lean Administration in an adequate environment for increasing the resource efficiency in indirect areas in the long term. Consequently, through a well-structured approach and the usage of visual graphics in an appealing design, this thesis explains, what is required to be considered or could be investigated in the future in order to sustainably establish the concept of Lean Administration in German companies.
The effective, long-term management of natural resource wealth represents a big challenge for extractive countries like the Republic of Chile. The blessing of commodity abundance is accompanied by a phenomenon referred to as the resource curse. The implied limited economic growth and the general tendency towards opaque, exclusive and corrupt dynamics present in the extractive business foster the necessity for a strong transparency framework.
The Extractive Industries Transparency Initiative (EITI) has dedicated its efforts to this problem and has established an international standard for data availability and civil society participation along the extractive value chain. Analyzing the effectiveness and suitability of this approach for the achievement of greater transparency in the Chilean mineral resource management, it will be found that the EITI represents the appropriate basis for enhancing commodity governance. However, it will turn out that Chile’s individual motivation and consistency are vital for the initiative’s success.
This thesis provides a general assessment of the subject. Further research would be required in order to provide a precise evaluation.
Companies are progressively implementing remote work models to handle the evolving changes in economic, social, and technological environments and facilitate their business operations amidst these. Meaning more teams including multicultural ones are deployed to function on a virtual basis, during the course of their employment, or for a specific project.
Therefore, this thesis focuses on presenting the main challenges that these global virtual teams typically face and the practices to implement as a way to resolve them.
Data were obtained from both a literature study and interviews run with a total of six experts. Four of them being managers and two, employees so that varying perspectives on different organizational levels could be covered.
The findings emphasize that the virtual element significantly impacted communication, coordination, collaboration, and the social aspect. Hence teams and/or management need to dedicate more time to collectively decide on and elaborate a set of common guidelines, best practices, and tools to address this. Whilst maintaining openness and a sense of trust throughout, as incidents or interactions can come up that normally prompt unintended assumptions. For reoccurring issues or generally to ensure the team’s performance and well-being though, companies and/or top management need to regularly follow up and be prepared to intervene.
In the 21 century, global companies are spreading all over the world for the sake of chasing profits. Driving by the desire of new market & profitability, they struggle in the business world by competition, merge, innovation and utilize all the resources that available. Among them, hidden champions are winners in this period. However, it also needs to be asked for the hidden champions, will they been succeed in a totally different market? The answers came with new market in China, which will verify their belief. Coming into China, into different markets, is an inevitable step for most hidden champions, for development and defend themselves as champions.
This thesis mainly gives the hidden champions that working on Chinese market or going to this market a brief intro about the local situations, competition existed, entry & marketing strategy, and hidden champion real cases. In the following chapters, you could found: The definitions & characteristics of hidden champions, learning that what build the family business into the most successful business in niche industries;
The Chinese business historical moments, what makes the Chinese business culture today, and today’s business situations in China.
The entry strategies for foreign companies getting into China, discussing the different forms from licensing business to the wholly-owned subsidiary and their pros & cons.
The marketing strategies typically for hidden champion companies in China, applying the classic marketing management theories & localization situations in China.
Real hidden champion company case in hidden champion cluster in China, the current situation and value chain analysis.
New trend marketing risks & chances in China for 21 century, digitalization & cyber – physical system development.
This bachelor thesis examines the emerging concept of re-commerce in the fashion industry with a particular focus on the factors influencing its adoption in the German market. In the context of changing economic dynamics and the increasing importance of sustainability, the thesis analyzes the basic principles of the circular economy in relation to the fashion industry and discusses the role of re-commerce initiatives in promoting resource conservation.
The study uses a comprehensive PEST analysis of the German market to uncover political, economic, sociocultural, and technological factors influencing the adoption of re- commerce. In addition, a detailed market analysis reveals the current state and growth prospects of re-commerce in Germany. This includes an examination of trends, target groups, demand for sustainable fashion and the acceptance of second-hand goods.
Using the case study of the fashion brand Levi's, which has successfully integrated a re- commerce platform, the study shows how established companies can achieve their sustainability goals and discover new business opportunities.
Finally, the paper concludes by summarizing the identified factors and the opportunities and challenges for companies looking to enter the German re-commerce market. The assessment of the potential benefits and risks associated with launching re-commerce initiatives in Germany provides a comprehensive basis for future decision-making. All in all, the German fashion resale market offers promising prospects. The current expansion and future potential of this sector are strongly influenced by consumer behavior and driven by extrinsic factors.
Thus, this work contributes to a deeper understanding of the relevance of re-commerce practices in the fashion industry and provides valuable insights for companies in the German fashion market aiming at sustainable business strategies.
This thesis explores the emerging phenomenon of second screen marketing, by providing a holistic view on this topic. The first part presents an extensive literature review, approaching second screen marketing from an advertiser’s view. Second screening and user groups are defined and common second screen measures are presented and evaluated.
The second part examines the consumer’s perception of a brand using second screen marketing, comparing two age groups (18 to 30 years and 50 to 62 years). Brand perception is measured following suggestions from Low and Lamb Jr. (2000), using a three-dimensional construct consisting of brand attitude, brand image and perceived quality. Main findings entail, that younger audiences perceive a brand using second screen marketing significantly more positive than the older generation. While perceived quality for both age groups is evaluated neutrally, brand image and brand attitude scores show more extreme values. This is relevant for advertisers, as indications about potential target groups, content creation and success of marketing campaigns can be derived: Especially younger consumers are potential target groups and perceive second screen marketing as modern and innovative, but dishonest. Concerning content, strong implications about quality, an uniform brand image and the communication of trustworthiness should be a focus to marketers.
The continuous growth of e-commerce combined with new developments in mobile technology make it vital for sporting goods retailers to look for strategies to increase their online competitiveness. Dynamic pricing is a powerful strategy to increase revenue and at the same time ensure price competitiveness. With this in mind, the aim of this thesis is to explore revenue maximization in e-commerce sporting goods retail through dynamic pricing of product inventories. To do so, a multi-method approach was performed using three parts, namely a literature review on e-commerce sporting goods retail and various dynamic pricing strategies, an analysis of empirical sales data, and an interview segment amongst experts from e-commerce sporting goods retail.
The research in this thesis has produced two key findings. In theory, inventory and demand-based dynamic pricing is the optimal choice for revenue maximization of product inventories in e-commerce sporting goods retail. In practice, inventory and demand-based dynamic pricing can only be used for revenue maximization of clearance inventories. The reason for this is because the multichannel pricing strategies used by sporting goods retailers prohibit inventory and demand-based pricing of all product inventories in e-commerce.
Future research should seek to combine multichannel pricing strategies with dynamic pricing, and doing so would enable e-commerce sporting goods retailers to exploit the full potential of revenue maximization through dynamic pricing of product inventories.
The common occurrence of impulsive buying is present in our everyday lives, but what is behind this occurrence? Impulse buying behaviour is described as a sudden, spontaneous, and compelling phenomenon that accounts for a great part of regular shopping. However, shopping should not only be considered in physical stores but also on online websites and social commerce platforms. With the advancement of technology, the number of social media users is also increasing and with it the importance of online purchases. In order for businesses, marketers or e-retailers to capitalize on this surge, it is necessary to understand what factors drive impulse buying behaviour, and particularly what the key driving factors of online impulse purchases are. Therefore, this paper address impulse buying behaviour and its general influences as well as social media marketing and online stimuli. Moreover, it aimed to examine the relationship between online impulse buying behaviour and social media marketing. To identify the relevant insights on the topic, a systematic literature review was conducted by using databases and literature search engines such as Emerald, Google Scholar, EBSCO, and ResearchGate. After the selection process, 39 articles were further reviewed for this study. The main findings that emerge from the paper are hedonic motivation, price promotions, payment facility, website quality and content, and trust beliefs on online websites are the key driving factors of online impulse buying behaviour. Furthermore, certain literature indicates that social media marketing influences impulsive purchases through so-called influencers and adapts influencing factors of online impulse buying to their social network sites.
When translanguaging, individuals use and combine all their available language repertoires in order to increase comprehension. The use of different languages together
implies that there is no strict language separation. First studied in a school context, the primary purposes of this concept are the complete understanding of subject matter and the simultaneous development of additional languages. Recent studies in different business contexts show the concept’s transferability to other environments. This brings forth questions about, firstly, the implementation of translanguaging in a workplace and, secondly, the possible effects of translanguaging on interpersonal relationships in work teams. The focus of the analysis hereby lies on work teams with intellectual and creative
tasks. The transferability of International High School’s eight core principles, which are meant to improve students’ translanguaging skills, into a business context is discussed. The theoretical analysis results show that the eight principles are, in theory, all applicable
to creative and intellectual teams, but further challenges may arise. No definite answer is presented regarding the effect on interpersonal relationships; both positive and negative effects are possible. Results are all context-dependent, and further empirical research is needed to study the theoretical assumptions made in the present paper.
The purpose of this thesis is to analyze the impact of Intelligent Automation on individuals, organizations and economy and how organizations can adapt. Within the Fourth Industrial Revolution, the use of new technologies is on the rise and rapidly developing and the world is becoming more and more digital.
Organizations in financial services like banks and insurance companies are reevaluating their processes, however, automation has not been applied yet and their back office processes still contain a huge amount of paper and many repetitive tasks, which make the processes inefficient. In processes like this, there is a huge potential for Robotic Process Automation and Artificial Intelligence, which allow organizations to automate end-to-end processes with humans only handling exceptions and doing small configurations. The results are higher quality and speed at lower cost.
Despite the fact that the implementation of Intelligent Automation can be done fast and simple, companies have to involve the right people, analyze which processes are actually automatable and follow necessary steps in the implementation process in order to successfully implement Intelligent Automation.
The present study was conducted in the International Purchasing Department at the Lidl Stiftung & Co. KG which is the headquarters of the international grocery retail discounter Lidl. The subject was defined by the author in cooperation with Mr. Robert Maier, executive manager for non-food and brand, and Ms. Silvia Carazo Soto, manager for the product range development in the Lidl non-food sector. The present study has two major purposes: Firstly, to investigate how customers perceive the non-food products and sector at Lidl and secondly, to identify what characteristics they value and would like to see improved in the Lidl stores.
The goal of this present study is to determine various proposals to optimize the non-food sector of Lidl stores in order to increase customer satisfaction and sales. Data and information material for this research were gathered through the author’s mentors, colleagues, meetings, an empirical survey, internal company presentations, the company homepage, the university’s EBSCO online research database, various business press as well as scientific publications.
In the first part, a theoretical background on the subject as well as company insights into the non-food division is provided. These show that the spending power of consumers has increased, consumers are becoming progressively demanding and that Lidl is faced by strong competitors on the food retail market.
The thesis then presents the empirical study conducted by the author from 30 November 2015 until 12 December 2015. Three hundred customers in ten different Lidl stores in four German federal states were interviewed face-to-face. The survey included fifteen questions regarding the customer’s shopping behavior at Lidl, the customer’s satisfaction with regards to a non-food purchase as well as customer expectations, experience and improvement proposals of the non-food sector.
The survey results show that 77% of all participants had bought non-food products at Lidl during the six months before the survey date. Of all these participants, 75% were either very satisfied or satisfied with their non-food purchase. Furthermore, it was concluded that Lidl lives from its price-performance ratio and promotion via the Lidl leaflet in-store or distributed to home. Inferential, the survey results suggest that the product presentation and the store atmosphere need to be optimized as well as the product availability. Moreover, the results indicated that customers think that up-to-date Lidl leaflets, information boards, product brochures and a mirror need to be available at the non-food sector.
In conclusion, on the basis of the results of this research, the author recommends optimizing the non-food sector in the Lidl stores by means of five different proposals. First of all, to improve the customer experience in a Lidl store by providing a “five senses experience” and secondly to optimize in-store promotion by integrating speed-bumps and optimizing the creation and presentation of product posters, banners and product paper models. Thirdly, the author recommends introducing a digital terminal as an operation tool to order and purchase non-food products that are sold out or not available in a Lidl store with the possibility to choose a home or store delivery, to search products on the Lidl homepage and to watch non-food product videos. Furthermore, the terminal includes a built-in shelf to collect paper product brochures. Fourthly, in order to optimize the product presentation of non-food products, two proposals for a sample product presentation are made. Primarily by means of a non-food module which is attachable to a non-food table in order to present a sample either on a coat hanger or a built-in shelf or by means of a hallstand with an integrated mirror. In addition, the author presents the option of a digital mirror. The fifth proposal is a category management LED lighting module installed above the non-food tables to facilitate the customer orientation in the non-food sector. In addition, the author presents three further proposals including executing customer satisfaction survey periodically, optimizing employee training and improving the Online Shop.
In conclusion, the thesis argues that Lidl is prepared to optimize the non-food sector in the interest of increasing customer satisfaction, attracting new customers, staying competitive and trendy and increasing sales. The author recommends focusing on providing an optimized customer experience in the Lidl stores, thereby primarily focusing on the most important sense, sight. For this, an optimized sample product presentation is primarily of highest interest followed by a better in-store promotion. The present thesis hopes to offer the Lidl Stiftung & Co. KG useful ideas on how to optimize the non-food sector and thus contribute to Lidl’s company success.
Cycling power output produced during flat and mountain stages in the Giro d'Italia: A case study
(2007)
This research paper explores consumer behaviour towards the purchase and usage of Electric Power Two Wheelers (EP2W) by German millennials, the target consumers of this paper. To evaluate the purchasing intentions of German millennials on EP2W, academic research has been conducted. Therefore, data from scientific studies have been collected with a focus on which aspects influence the target consumers’ opinions between electric P2W and fossil fuel P2W. The resulting data showed that millennials exhibit stronger purchase motives towards EP2W. It also states that the purchase price of the EP2W serves as a primary factor.
It has been common for retail firms to simultaneously operate multiple channels.
However, customers are increasingly demanding a seamless shopping experience and
cross-channel strategies have gained in importance for retailers across industries. It has
become evident that successful integration of online and offline channels can increase
customer loyalty and ensure a retailer’s long-term profitability. Although opportunities
presented by cross-channel retailing are diverse, until today only few retail companies
have successfully implemented such a strategy, as they face firm- and customer-related
limits. Thus, the purpose of this bachelor thesis is to provide a general understanding of
the concept of cross-channel retailing and to examine how new technologies can link
retailers’ sales channels on the one hand, but also pose major challenges on the other.
A literature review using academic journals, trade publications and academic books
provides valuable insights on the changes in customer shopping behaviour due to the
prevalence of new technologies and the consequences for retailers. Furthermore,
opportunities and limits of cross-channel retailing are critically examined following a
customer-centric approach. Primary research is conducted to illustrate customers’
experience with Artificial Intelligence in the form of a chatbot implemented by an US
apparel retailer. The thinking aloud method is used to gain insights into participants’
thought processes and to analyse the chatbot’s potential to replicate the experience
offered in a physical store. Findings include that showrooms and emerging technologies
such as artificial intelligence, big data analytics and beacons may present an opportunity
for retailers in the apparel industry, while privacy concerns, technology acceptance,
demographics and firm-related challenges need to be taken into account.
This bachelor thesis explores the opportunities of Talent Scouting at ZF Friedrichshafen AG in terms of a cross-divisional internal talent management measure in line with future requirements and the frame of a CoE function. It deals with the definition of talent within the scope of Talent Scouting, ZF specific demands with regard to matching internal talents with key positions and the general framework that must exist in order for Talent Scouting to be successful.
The thesis is supported with primary and secondary research data. A theoretical framework is set up through a comprehensive literature review and used as a foundation for a qualitative data research approach. The literature review comprises the talent definition within the business scope, the frameworks of TM and a first look at Talent Scouting. Furthermore, relevant internal TM measures at ZF are examined. The research includes expert interviews conducted with ZF internal employees. The gained insights are then discussed and concluded into recommended actions for a Talent Scouting process at ZF.
Major findings include a new understanding of talent and the need for a transparent process to encourage and enforce internal mobility division-wide. Additionally, the requirement for an overall coherent TM strategy is accentuated. This is emphasized with demands for a cultural and organizational mindset change. Additionally, a talent life cycle is established and the concept of a Talent Conference is considered. Further topics discussed include the use of big data, staffing rules in placement processes and possibilities on increasing visibility of talents.
Finally, the thesis provides a brief outlook on the potential of people analytics and system-aided processes for HRM in the future.
As a leading medical technology company, KARL STORZ SE & Co. KG continuously wants to bring innovations and applications into the market and expand its existing product portfolio. As strategic initiatives, the company has set priorities and goals to ensure its sustained success. One of those strategic initiatives is to start developing new products in the field of robotic surgery and compete in this segment. To achieve these ambitions, the company decided to spin off its robotic solutions department and establish a new business called KARL STORZ VentureONE Pte. Ltd. With a smaller and more agile structure, the new venture seeks to implement new ways of working and promote innovation.
This new-born company is playing in a fast-growing market that one single competitor has traditionally dominated. However, robotic surgery still has much potential, and existing suppliers have not yet reached different market segments. One segment that has called the attention of the spin-off is the ambulatory surgery centers in the US.
These surgical institutions are growing and gaining relevance in the American surgery landscape. Hence, the company is particularly interested in developing a robotic solution for this segment. Before introducing a product, the company must understand the target customer intended to address. Management at the new venture is also convinced that new business models can be successfully implemented in this segment. Thus, this academic work aims to evaluate the ambulatory surgery center market in the US and propose a suitable business model for this target customer.
For this purpose, this thesis was divided into two main parts. The first aimed to conduct market research on the ambulatory surgery centers in the US by collecting secondary data from articles, reports, and governmental publications. The second part focused on proposing a business model for the ambulatory surgery center segment. To do so, primary data was obtained by interviewing experts in this market.
The research found that the ambulatory surgery centers segment is a growing market where robotic surgery has not yet been fully implemented due to its high cost and reduced reimbursement rates for outpatient procedures. Another barrier to robotic surgery in surgery centers is the high upfront investment needed to buy the technology. Based on these insights, different business models, such as leasing, renting, pay-per-use, and subscription, were assessed. A subscription model was selected and further developed by presenting the most advantages. Using the “Business Model Navigator” methodology, this work defined and documented the target customer, the value proposition, the value chain, and the profit mechanism.
Fast and flexible – today's two most desired traits within the business environment. The quickly rising technological advancement makes it difficult for organizations to keep up with their productivity. Owing to the digitalization, organizations have to rethink their structures and processes to be able to adjust to the constantly changing environment and ultimately continue to stay a successful force. A “one-size-fits-all” solution does not exist, which makes the initiatives time-consuming and difficult.
Since digitalization comes with major challenges that have to be tackled to decrease the gap in potential business productivity, the first objective of this paper is to identify relevant action points for organizations, together with the examination of the best practice of agility and its structural and cultural traits.
Further, this work aims to comprehend the structural and cultural traits of the case of [company name]. This is approached by a mixed method empirical analysis. First, by qualitative in-depth interviews with the first and second level managers based on the preceding theoretical framework of Spiral Dynamics and a concept of organizational culture analysis. Second, by a quantitative online survey with the remaining workforce based on the model of Competing Values Framework, assessing not only the current but also the by the workforce desired structural and cultural traits.
The model of Spiral Dynamics defines differing predominant core value systems of mankind, whereas challenges that cannot be accomplished with current behaviors initiate the evolution to another core value system – just like digitalization does with the case of [company name]. The Competing Values Framework is a scientifically justified concept to analyze organizational culture.
The last objective of this paper is to develop a set of tailored recommendations towards agile work approaches for the case of [company name] based on the preceding analysis and the theoretical framework of a scientifically justified change management process.
The conducted research reveals that the organization’s culture mainly shows traits of a traditional organization, with top-down decision-making and task assignments, selective transparency, silo-communication and a lack of interdisciplinary collaboration, which results in the predominant core value system of Success. Additionally, the analysis of the desired traits reveals a congruency with agile organizational traits, or in other words, the predominant value system of Synergy. With respect to the results, the study makes seven recommendations, incorporating the theory of a successful change initiative. Together with specified action examples, the way towards the desired predominant value system is paved.
Before the eruption of the latest financial crisis in 2008, Social Responsible Investments were considered as not relevant within the financial market's spectrum, in fact, late 90`s academic literature argues that Social Responsible Investments worsen portfolio performance, seemingly a well established paradigm for almost thirty years. However, why the perception of financial markets about Social Responsible Investments is changing?
Given the controversy surrounding Social Responsible Investments, the current document has tested the performance of a selection of Social Responsible portfolios for the period (2007-2014). Results showed that performance is not diminished and Social Responsible portfolios do not perform significantly different from the benchmark market. Additionally, theory and results are replicated into an interactive business game that aims to discover Social Investment profiles for users and highlight the importance of Social Responsible Investment in financial markets making the current document a combination of financial theory with the design of practical game fully playable.
International higher education has growing precedence in a global society where the world’s most pressing challenges are increasingly interlinked across borders. Thus, strategic initiatives are necessary to further open the industry in order to achieve its purpose of integrating an international,intercultural, or global dimension into the purpose, function, and delivery of education programs. The purpose of this project is therefore to apply the tools and frameworks of Blue Ocean Strategy to the international higher education industry to determine how and in what directions the industry can improve its value proposition to customers and further expand the market. The macro environmental factors surrounding the international higher education industry indicate that it has high potential for continued growth. Political evidences of this include the governments of importing countries instigating programs to send students abroad. Exporting countries with political environment in support of a unified national strategy are at an advantage to capitalize on these opportunities. Economic trends indicate that the global education market is expanding, and that there is increasing demand combined with financial capability for importers as their economies continue to develop and emphasize further investment in socio economic growth through education. Furthermore, the economics of education in the United States indicate a growing imperative to increase foreign enrollment as education costs spiral and financial support from the government declines. Technological innovations are also helping to open up cross-border educational opportunities. The social platforms of Web 2.0 are allowing greater collaboration with open source information, effectively flattening the playing field and opening international higher education to the masses. Despite these opportunities, a micro environmental analysis indicates the industry is currently trapped in a quagmire of hypercompetition. Industry rivalry is high and concentrated, and the United States is overall losing market share to other exporting countries. Individual institutions face high threats from new entrants as the majority of incumbents are not reaching their export potential and have few barriers to entering the market more fully. However, as start-up enterprises face high barriers, to market entry, innovation will likely come from the incumbents within the industry. As competition intensifies in the face of a growing education bubble, the United States higher education industry is poised for disruption. A new educational model that starts at the bottom of the pyramid and moves upmarket can decidedly disrupt the status quo in order to create an improved, efficient global educational system; one that will help the industry break out of the state of hypercompetition and elevate it to fulfill the values and needs of society. Blue Ocean Strategy provides the solution to this problem as it analyses an industry not by looking at its current state in comparison with its competitors, but rather what the industry can become by looking beyond the competition to unknown market space. Successful implementation of Blue Ocean Strategy can bring the high financial impact needed to save the higher education industry from collapse. Frameworks guiding value innovation can simultaneously pursue low costs while increasing value for a large volume of customers. The strategy canvas and four actions framework of Blue Ocean Strategy provide effective analytical tools that help to clarify the process of strategy development, and empower visionary educational leaders to focus one what factors need to be eliminated, reduced, raised, and created in order to achieve a leap in value for buyers within and beyond the boundaries of the higher education export market.
Globalisation and technological advancements over the last decade have changed the way that business organisations operate. In response to these developments many companies have opted for a global strategy which usually entails a form of standardisation. This thesis will focus on standardisation of human resources software. There are many articles and journals on the field of human resources management, the impact of technology of human resources and standardisation of processes in general but very little literature on standardisation of human resources software despite the huge role that it plays in supporting global HR strategy.
Using mainly qualitative research and primary first-hand experience this thesis will look into the factors affecting standardisation of human resources software. The assumption is that standardisation of HR software is the only option for global strategy and that it will increase efficiency, reduce costs and create other benefits for an organisation.
The research shows that when technical and non-technical factors are not equally considered standardisation of HR software is likely to take longer than intended and according to the measurements put in place it may fail completely or the perceived benefits are not fully realised. Additionally, constant technological innovations could redefine standardisation and the role of HR software in an organisation.
The fight against global warming and the challenge of reducing CO2 output are critical issues for emitters, such as the fossil fuel sector. Many governments, acting in concert, will heavily regulate emissions in the future to not exceed a 2°C increase in temperature, as agreed on in the Paris Agreement in 2005. Heavy investments in renewables, research and development, and carbon storage are signs of the beginning of this progress to energy transition.
Due to the increases in CO2, measured in the atmosphere, many environmental organizations and scientists have studied the matter carefully. Their results show that if nations continue on their current path and do not decrease their CO2 output, it will take no longer than 26 years to exceed the 2°C limit.
The fossil fuel industry, as the main emitter of CO2, will have to depreciate many of their reserves, because CO2 containing fossil fuels listed on stock exchanges exceed the amount absorbable by the earth. This means, that if the content of CO2 recorded on worldwide stock exchanges would be extracted, an increase beyond 2°C is foreseeable. The bubble, similar to the Lehmann Brother case in 2008, will burst someday and cause high losses when extraction limits are implemented.
The impact of climate change related emission regulations on entities´ financial statements is identified as a research gap. This study focuses on the accounting standards and depreciation of minerals as it is an important matter for the current and future economic situation. Depending on current actions taken by extracting entities and governing power the future for the energy industry will look very different from today.
Improving conditions for economic growth in Colombia, Investment opportunity in Infrastructure
(2015)
The purpose of this thesis is to get a clear understanding of the situation of transport infrastructure of Colombia. Examine the reasons and the current situation of the country´s background that explains the delay in infrastructure development and the poor quality of the transport networks, being able to find objective arguments to suggest certain type of investment for the coming years that will help to improve the conditions for economic growth. The research goes deep in to the evolution of the country and the role of transport infrastructure in Colombia, highlighting the most important facts and types, to get an overall understanding of the actual situation. The objective is to identify which is the line of investment that will best fit the country´s development in the time where globalization and free trade agreements take active part of Colombia´s growth in the last years, however threatening the industries pushing them to a more efficient and productive environment. On the basis of the results of this research, it can be concluded that Colombia needs heavy investments in the future years to try closing the breach left behind decades of inefficient policies and strategies. The involvement of the private sector in transport infrastructure projects is necessary to fund the type of investments that the country needs. Furthermore, there has to be continuity in the actual concession programs for the road network plus a big investment to bring back the railroad network into an efficient long lengths transport for both passengers and products.
The main purpose of this qualitative study is to investigate the customers’ motivation to participate in SAP‘s Influencing Programs and to subsequently generate suggestions for possible improvements.
The framework for the domains of interview design, analysis of conducted interviews, as well as the analysis of secondary sources is presented by theoretical analysis of both the involvement of business-to-business customers in the innovation process as well as the nature of motivation.
Empirical findings show that customers’ motivation to participate in SAP IPs consists of, in descending order of importance, the following motives: Influencing functionality, understanding functionality, learning about future functionality, contact to SAP, and contact to other companies. The design of SAP’s Influencing Programs is generally in line with the motivation of participating customers. Still, improvements could be realized in terms of customer involvement during the selection process, internal alignment between different Influencing Program teams, and mandatory training of Influencing Program moderators.
The field of entrepreneurship and its framework, the entrepreneurial opportunity process, are still young and maturing research areas that receive increasing attention from numerous authors in their academic reviews. While some researchers focus on the generic entrepreneurial opportunity process in order to gain additional insights into the phenomenon, others examine one of the entrepreneurial directions, such as social entrepreneurship or commercial entrepreneurship more closely. So far, a dichotomous approach towards the two types of entrepreneurship has been postulated by contemporary researchers that distinguishes them as two varying approaches.
This master thesis comprises both entrepreneurial directions and investigates their course throughout the entrepreneurial opportunity process, including the nature of the opportunities, their discovery and the decision to exploit an opportunity. The aim is to get a broader picture of the phenomenon of social and commercial entrepreneurship, its differences and similarities throughout the process and thus, examine the dominant dichotomous approach.
Primary and secondary data is gathered from case studies and interviews with entrepreneurs and derived from the information obtained, as well as from existing literature. Seven propositions are postulated that indicate possible differences and similarities regarding the two entrepreneurial approaches. Based on the findings from the testing of the propositions, this research paper concludes that the concepts of social and commercial entrepreneurship hold certain differences, Nevertheless, similarities are prevailing so that a dichotomous approach cannot be supported. The entrepreneurial directions can be displayed on a continuum rather than on extreme ends.
Finally, in order to provide possible future research objectives, an outlook section, containing a critical view on the tie between the entrepreneur and the opportunity is enclosed. It is suggested that the entrepreneur-opportunity nexus is much stronger in the social entrepreneurial context than in the commercial entrepreneurial context.
When enterprises decide to expand operations to new foreign markets, they are encountered with the crucial decision of how to implement their marketing strategy in each market without losing consistency across their global brand image. This thesis will focus especially on the impact culture has on this decision and on its implementation. To do so, a qualitative analysis in form of expert interviews was performed in six multinational companies across different industries. Marketing managers from the headquarters were questioned about the implementation of their global marketing strategy in their local markets. The findings give new insights for managers in terms of future adaptations for efficient communication of marketing strategy across the multinational company.
The two strategic options standardisation and adaptation are examined in the literature to set a foundation to later discuss culture’s influence on this decision. Furthermore, a cultural framework will be given and the communication structure of the two main parties of a multinational company will be reviewed in the existing literature.
Digital Transformation is gradually changing the ways of operating the business. With the advancements and innovations in technology and changing customer preferences, it is essential to adapt to these changes. Digital transformation has the capability to impact nearly every line of business but one of the most significant impact is on Customer Experience. Embracing new technology and processes provides opportunity to create better experience for customers by focussing on automation, self-service, value, quality, customer expectations etc. Advanced systems or solutions that fulfil these requirements can be incorporated in the technology and process landscape of an organization who is supporting customers. This thesis aims at conceptually integrating the Customer Service and Retail Store Support processes at HUGO BOSS into the new Enterprise Service Management (ESM) tool which will in turn drive the digital transformation at HUGO BOSS. Moreover, the purpose of the study is to provide a recommendation if the new ESM tool can replace the existing Retail & Customer Care ticketing tool, thus enabling the Retail & Customer Care team and their respective processes to be fully onboarded and implemented in future into the new tool. This thesis is a qualitative research. At first, qualitative data about the existing ticketing tools used to provide customer service and retail store support is gathered through secondary data collection methods. Secondly, in-depth semi structured interviews with nine respondents from Retail & Customer Care team and IT Support teams were conducted to collect their feedback and analyse the benefits and drawbacks of these tools. Next, the thesis introduces the new ESM tool followed by its evaluation using Fit-Gap Analysis method. Further, the thesis includes the concept of ideal customer service and retail store support processes to be supported by the new tool using process flowcharts. In conclusion, the results of the thesis are presented based on which a future recommendation is provided.
The thesis provides analysis if the traditional automotive distribution model, defining the position of automotive dealers in the distribution channel. Their business model is analyzed from the perspective of value-adding activities performed at each stage of the distribution process and from the perspective of the profit centers existing generally in the business model at present. The research further turns to the automotive distribution in Belarus. The analysis of the Belarusian automotive market cannot be thoroughly accomplished without analysis of the Russian market, since the two countries belong to the common free economic area. The current condition of the Belarusian automotive dealers is considered in context of the macroeconomic downturn and obscure prospects, which is certainly one of the major challenges the industry is facing. The decreasing purchasing power of the population, high interest rates and exacerbating competition negatively influence the performance measures of the automotive dealers and their growth potential. Apart from the currently unfavorable macroeconomic situation, which is generally considered as temporary, the analysis takes into consideration basic transformation trends observed in social and technological spheres. The developments in the technological sphere also bear conflicting implications for the Belarusian automotive dealers and should be therefore thoroughly analized. In order to understand the potential of the Belarusian automotive dealers to introduce the necessary changes to the existing business model the balance of power analysis will be carried out according to Porter’s Five Forces methodology. The analysis is important from the point of view of the extent of the changes, which dealers are able to accomplish with a reasonable level of risks. The SWOT analysis will be further carried out to highlight the existing advantages and disadvantages of the Belarusian automotive dealers combined with external factors, which might influence positively or negatively their position. This chapter deals with the actual implications of the trends highlighted previously for the automotive dealers and provides the basis of the analysis of a sample strategy, currently implemented by the leading Belarusian automotive dealer, which is elaborated on in the last chapter.
Social media has become inseparable from our daily lives thanks to the widely use of internet and mobile technological advancement. Travel and tourism has benefited a lot from social media, especially the travelers. Not only can they find travel-related information on social media platforms, but they can also discuss and exchange necessary and relevant opinions and information.
The purpose of this research study is to examine how social media influences where German millennials determine their holiday destination. This dissertation analyzes to what extend social media influences the individual German millennial’s decision and whether reviews and comments affect their decisions.
The research study comprises of 5 chapters which represent the analytical process from beginning to end. The first chapter is the introduction, then literature reviews, then the methodology for primary research of this research is identified and explained. Results from the online questionnaire are then presented followed by an analysis and interpretation. Finally, the conclusion and limitation of the research have been discussed.
This research study concludes that social media does influence German millennials when they use social media to compare the holiday destinations in comparison to those who do not use social media for this purpose. It is clear that social media is the main source of information when they are looking for holiday destination information and is preferred compared to travel books and travel agencies. The results have shown that TripAdvisor is the most used holiday destination information page among other social media platforms. Furthermore, most of German millennials are passive users of travel-related social media platforms. That means they only consume information but do not necessarily write reviews or comments after their holiday experience.
This thesis is based upon an interest in the field of neuromarketing and a desire to depict which is the most advisable strategy to implement in a situation, where there is a potential introduction of a methodology coming from that field in a new / foreign market. Special emphasis is put on the market entry strategy (modes of entry and marketing strategy).
At the beginning of the thesis, there is a brief inspection of the neuromarketing field according to the nowadays situation that lead to the creation of a methodology, which is called neuromerchandising®. This methodology is the competitive advantage of a German consultant company called neuromerchandisinggroup GmbH&Co.KG. With this patented methodology, this consultant company provides strategic solutions to numerous companies mainly in the field of retail.
The main purpose of the thesis is to define which are the decisions to be made while introducing this methodology to a foreign country and in particular to Greece, in order to improve the Greek retail situation.
This thesis provides an analysis of the tools necessary to speculate whether Greece is the appropriate country to introduce this methodology. After this analysis, the thesis provides solutions of the potential market entry strategy putting emphasis on the marketing strategy of introducing this methodology.
Internal documentation of this company, market reports and analyses are used to provide a professional framework of the dynamic capabilities in the venture of introducing this methodology to Greece.
Successful employee retention remains one of the most critical issues in human resource management. Various retention strategies have been proposed, examined, and empirically tested for centuries to retain valued employees. This research proposes a psychological explanation on the effectiveness of so-called pay-to-quit incentives and hypothesizes that such anti-incentives might be more beneficial than traditional incentives with regards to employee retention. Cognitive Dissonance Theory, Prospect Theory, and Social Identity Theory help to illustrate the underlying psychological mechanisms of pay-to-quit incentives and their impact on choice, attitudes, cognitions, and behavior.
Traditional networking severely limits the dynamic requirements of newly emerging
use cases like the Internet of Things. For this reason, this thesis is fundamentally
concerned with the proposal of a software-defined networking approach for industrial
IoT networks. We revisit the core concepts, examine related work and subsequently
present an SDN-focused edge architecture for the KOSMoS research project. In this regard, we aim to improve network flexibility, scalability, maintainability and security.
Finally, the developed concept is implemented as an emulated proof of concept in order to assess its feasibility. For our prototype, we present an intent-driven approach that automatically compiles and deploys network configuration policies based on business goals submitted as description templates.
Artificial Intelligence (AI) is often said to increase efficiency which is why it is especially interesting to companies seeking possibilities to improve existing processes. Consequently, this thesis, written in cooperation with the Corporate Communications and Marketing / Public Affairs department at Marquardt GmbH, explores opportunities in this field by determining prerequisites that should be met when considering working with AI as well as risks that should be taken care of. In order to determine the department’s level and progress in the field of AI, the employees involved in the existing tasks and processes completed a questionnaire, resulting in the department being at the lowest level. Moreover, providers of tools within the fields of social bots, document classification, content marketing, media planning and sentiment analysis are compared with the help of utility analyses, allowing for a recommendation regarding what the next steps of the department should be. The fields were chosen premised on the emplyoees’ current tasks while information required for the analyses was obtained by contacting the providers as well as their websites. Based on findings of the thesis, the department is recommended not to follow the trend of AI immediately as the effort required would be disproportionate to the return.
One can see major changes in the business industry, self-fulfillment is not anymore a state to achieve just through material rewards like a high salary but a human reward like recognition for the work employees did, especially in the western countries like Germany or the United States where a high amount of people have enough wealth already. Businesses need to understand the importance of the emotional engagement of their employees at work. The Gallup Institute, one of the leading researching Institutes about employee engagement found out in their research that employees are not emotionally engaged to wards their working place. Here are results for the year 2013: The disengagement of employees causes damages to the whole economy with the amount of 98,5 billion euros to 118,4 billion euros. The low emotional engagement in 2013 was 67% of all employees in the company. 16% of the company is highly engaged but in the same time 17% of the employees are working with no emotional engagement. The thesis “the art of happiness in business” will research throughout the literature of leadership and corporate culture as a key to increase the employee engagement in German companies. To be happy in a company is more than just earning money and leaving the company, employees need to be connected to the working place with their heart and mind. There is a new era coming the “generation happiness” which wants more than money. In a decade where happiness beats money, they want to work in beautiful environments where they can contribute to something bigger than themselves, they want to be happy and reaching their full potential will be a result.
To round up the thesis scientifically “the art of happiness in business” will develop from the existing theory about leadership and corporate culture a 21st century theoretical model as a scientific response to the changes in the industry, who one can find throughout this work. As an outlook the thesis will serve as the scientific foundation for future projects with experienced entrepreneurs to develop practical models increasing the employee engagement for companies.
Advantest Company ("the company") is the world’s leading manufacturer of automatic test and measurement equipment used in the design and manufacturing of semiconductors. Because of the complexity of technologies and the supply chain of the semiconductor business segment, the company depends on both internal and external suppliers to manage some aspects of the supply chain of its main product, the System on Chip (“SoC”) test system. As a result, it is of ongoing interest to the company to have tools to continually strive for increased quality, reliability, capacity, and speed. Above all, these tools must enhance the relationships with the suppliers, and ensure the profitability and the company's position in the future.
The goal of this thesis is to understand the supply chain procedure at Advantest Company’s current state from the data-driven perspective by using the process mining technique. This technique is an emerging discipline, providing a comprehensive set of tools to provide fact-based insights and support process improvement. This new discipline is built on process model-driven approaches and data mining.
In this thesis, we discuss opportunities for process mining with an approach to analyse the process and how it can help the company enhance the procedure. This approach, which consists of data extraction from both third-party and internal software solutions, provides better visibility and faster disruptive event notification of the supply chain at the company.
Digitalisation has great impact on employee-employer relationships. With Web 2.0 modern features like flexibility and mobility influence the organisational structure. Crowdsourcing is a new form of remote employment which will be analysed in this work. This system consists of several anonymous freelancers taking part in task collaboration via the internet. It is a process of connecting with a large group of unknown people in order to find solutions for a certain problem. This phenomenon describes several possibilities and challenges for Human Resources Management.
Based on the main literature two hypotheses were stated: The first one assumed that this certain success is dependent on participation and the second hypothesis proposes the dependence of the digital community itself. This bachelor thesis tries to investigate the influential factors contributing to a successful crowdsourcing initiative in the context of HR. The essence of this lies in motivational aspects therefore first crucial features were determined that lead to and result from motivation. Next, desirable characteristics of the crowd itself were identified such as diversity and autonomy. This all was concluded with the assumption that HR’s responsibility is developing novel possible practices in order to cope with the new challenges crowdsourcing presents. How those mentioned processes and suggestions might be put into practice maintains a suspect matter which requires more investigation in the future.