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Author
Griffith, Jennifer (1)
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Year of publication
2017
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Document type
Conference Proceeding
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English
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Keywords
Human-centered service processes
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Service operation
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Services in industry 4.0
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Smart service devices
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Workplace analysis
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Automating Motivation: A Workplace Analysis of Service Technicians and the Motivational Impact of Automated Assistance
(2017)
Gutsche, Katja
;
Griffith, Jennifer
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