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Digital transformation is now reaching into topics like End-of-life Care, Funeral Culture, and Coping with Grief. Those developments are inevitably accompanied by the growing challenge to design IT systems that are appropriate and helpful for the stakeholders involved. Our aim in this paper is to further introduce the rather new combined research field of Socioinformatics and Thanatology (the scientific study of death and dying) and to present it with the first results on which requirements to consider for the design of digital tools within ‘Thanatopractice’. By using Participatory Design and the Sustainability Awareness Framework (SusAF) in the context of three workshops on socio-technical systems (Online Pastoral Care, Virtual Graveyards, and AI Memory Avatars), we want to sensitize software practitioners to the multidimensional impacts of their products and services in a field, which the participants in the workshops often described as “highly sensitive”.
Global key account management is the use of the key account management system aimed at global accounts; these global accounts can also be known as multinational companies. These types of companies are key players for business-to-business model companies as they might account for as much as 80% of all sales. At this level of importance, to lose a customer like that could be a death sentence for the business. Adopting a global key account management to keep these essential types of customers is a good strategy, knowing the tremendous value they provide. The company MinebeaMitsumi, being aware of this, brings up the case study for the initiation of a global key account management system, that will bring a best in class service to the key accounts of MinebeaMitsumi in the automotive market. To start this project, it is needed an assessment of the current situation in which MinebeaMitsumi operates to its key accounts. At the same time, it is intended to upgrade the digital infrastructure MinebeaMitsumi uses for its operations. The case study is presented as an exploration and analysis of MinebeaMitsumi and how should this new system be implemented in an early stage. This way, preparing the ground for a larger project at the time of full implementation.