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Social media and social networks are terms which appear daily in all sort of different contexts. The importance of such online platforms is growing day by day. People spend an immense time of their everyday life in such networks. Therefore, it is not surprising that marketers have encountered the great opportunity coming along with this. This paper contributes to the little research on follower demographics and delivers an insight into the hotel industry in the Black Forest. It attempts to close the knowledge gap of comparing social media followers of hotels to actual hotel guests, shows how hotels can integrate social media in their marketing strategy and why it is relevant for different market participants. Moreover, a comparison of possible target groups was made.
For analysing social media followers of hotels, own primary data was collected in form of an email survey of hotels in the Black Forest. The findings were afterwards compared to actual tourist demographics derived from a former hotel guest survey in the Black Forest. According to responses of 85 hotels, the study found that hotel guests are usually from older generations (60+) and mainly male, whereas hotel social media follower tend to be younger (around 30) and female. This shows the possibility for hotels to target customers, different from their loyal customer base, via social media. Secondary data helped drawing further conclusions. Instagram clearly supports hotels to attract new customers. It has high relevance for hotels, as well as individuals, and can be integrated in each step of a marketing planning process. Target group analysis of current guests and potential new clients, who are present on social media, has made clear that both are coming with advantages and disadvantages. Hotels should enter new markets to enlarge their customer group, however, not at the dispense of loyal guests. Loyalty and customer relation management in the accommodation industry will always be an essential point.
We are constantly surrounded by internationalization in both our professional and private lives. It is assumed that recent graduates, especially from international study programs, have a broad horizon regarding our world and that they put a lot of emphasis on living and working internationally. Besides a review of relevant literature, the author conducted qualitative interviews with international graduates to research if that assumption was true. He focused on global mobility, which was perceived to play a vital role when linking internationalization and the attractiveness of an employer. The findings from the interviews showed that aspects of internationalization such as the opportunity to work abroad or in an international environment were arguably the most important to them.
The purpose of this thesis is to give readers an understanding about internationalization and its relevant factors, the role of global mobility and how it can be used to increase a company’s attractiveness as an employer.
This thesis aims to fill gaps in academic literature about the eSports-industry, as it examines the structure of the eSports-industry with regards to the position in which the industry is currently situated, to the industries’ essential stakeholders, as well as the implications that are derived from an analysis of the eSports-market. The subject is regarded from a business-related point of view with respect to socio-cultural and demographic aspects which are imperative for conveying a complete image of the industry.
The depiction of the eSports-industry is realized by means of qualitative research in the form of expert-interviews, as well as by the concept of grounded theory based on available data.
The results show that the eSports-industry exhibits a lack of infrastructure surrounding it, representing one of many challenges the industry has to face in the near future.
Simultaneously, various growth-rates and further market developments suggest a trajectory which is headed towards a continuous market-growth, an upsurge of awareness about the industry and of individuals and organizations perceiving the industry as an investment- and leisure opportunity.
The growth of Islamic banking is evident from its presence in over 60 countries and the establishment of Islamic branches by major conventional banks. Despite its small share in global financial assets, there is extensive literature examining the performance of Islamic banks. Some researchers claim that Islamic finance is imitating conventional banks and it has therefore become necessary to understand the business model of Islamic banks. This bachelor thesis reviews theoretical and empirical literature to identify differences between Islamic and conventional banks. The objective is to examine the stability of Islamic banking by comparing performance indicators on capitalization, stability, profitability and efficiency. The results indicate that competitive pressure leads Islamic banks to deviate from their principles which promote profit and loss sharing (PLS). The preference for PLS lies within the fact that profit is earned on actual performance. Deposits in Islamic banking may also be structured according to PLS and it is observed that Islamic banks distribute profits even if they earned a loss to prevent withdrawal. Although Islamic banks tend to be better capitalized and more profitable than conventional banks, the data on their stability and liquidity are inconclusive. Data gathered on efficiency indicate that Islamic banks are more profit efficient while conventional banks are more cost efficient. Islamic banks seem to spend more on remuneration and training which positively impacts managerial competence. The limitation of this paper is that the reviewed empirical studies are based on different sample sets. In addition, Islamic banks might not pursue the same practice everywhere as Shariah law is based on interpretation. This leads to differences in what is considered Shariah-compliant and therefore reduces the comparison’s reliability.