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Course of studies
- IMM - International Management (59) (remove)
Low profitability is one of the major problems of the airline industry and one approach to solve it is that selling ancillary services to passengers which is called a-la-carte pricing. While this strategy has had some success in terms of additional revenue generation, especially for the low-cost airlines, full-service airlines struggle to implement this approach since their brand image is equivalent to better comfort and complimentary services served to their customers. Therefore, a new and possibly more effective strategy about the ancillary services comes into play which is called the a-la-carte options strategy. This strategy suggests rather than removing the complimentary ancillary services, the airlines can offer a certain number of reward miles to their frequent flyer program members to not choose to use that free ancillary service. By doing that the customer would receive free reward miles and the airlines would save from a substantial cost factor from ancillary services since the reward miles are low-cost for them. In this research, the potential cost reduction of a-la-carte options, optimal mile offer, and the possible customer reaction for launching the strategy are examined. First, potential cost reduction is calculated with real scenarios and flights. Second, customer responses are assessed with a survey conducted. The results show that a-la-carte options strategy can be highly effective on cost-cutting and customers tend to accept and use this strategy. Therefore, a-la-carte options strategy is potentially a good and effective instrument to fight the sector’s long-standing profitability problem by decreasing ancillary service and other customer service operation costs.
The study explores the use of gamification approaches in complex diagnostic systems. Based on theories of gamification, a concept for the feedback function within the diagnostic software ESI[tronic] of the Robert Bosch GmbH is developed with user interviews and the analysis of feedback data. Through this, feedback loops should be generated to enable further development taking the user perspective into account. The results show that the target group of the diagnostic software can be intrinsically motivated and the aspect of mutual assistance as well as recognition and appreciation is particularly important. Therefore, the use of gamification concepts in complex diagnostic systems contributes to increasing user satisfaction and ultimately to influencing feedback behavior.
The present master thesis assesses the customer attitudes towards e-food in Germany. As more shoppers are ordering their groceries online, stationary food retailers are increasingly interested in the development and acceptance of e-food.
In the secondary literature review, the determining factors of the customer attitude towards ordering groceries online were identified through the Tricomponent Attitude Model, shopper characteristics and the Technology Acceptance Model. Additionally, potential changes in the customer attitude in the next five years were assessed. The theoretical findings were tested for their relevance and underlying motivations using qualitative in-depth expert and shopper interviews. Ultimately the results were analyzed, compared, and interpreted regarding their theoretical and managerial implications. As a result, a recommendation of action was derived for the Traders’ Cooperative Göppingen.
The findings suggest that the customer attitude depends on the perceived value of e-food based on its benefits and risks, the relationship quality built on emotions, satisfaction, and trust, and the switching intentions depending on the customer loyalty. The shopper’s motivation, situation, and technological abilities are stronger predictors than socio-demographic characteristics. Even though German shoppers are curious to try e-food occasionally, they are still skeptical and need to be convinced of the utility. The results indicate a slowly improving attitude in the next five years resulting in more hybrid cross-channel shoppers. As a result of the Covid pandemic, e-food became a convenient alternative for certain products and situations. As some shoppers and market shares are expected to drift online, stationary grocery stores like Edeka Staufers must focus on their advantages in terms of social interaction and multi-sensory shopping experience.
As a decisive factor for ongoing corporate success, companies are increasingly concerned with the possibilities of increasing their innovative ability. In connection with factors that can be influenced by internal company decisions, this work deals with the question of which factors are particularly effective in this context. The underlying hypothesis deals with the statement that the innovation performance can be fundamentally influenced by internal company decisions.
From the qualitative survey and study of three medium-sized companies from the districts of Schwarzwald-Baar and Rottweil, company-internal factors for increasing the ability to innovate and their relevance and practical application are examined. These companies are MinebeaMitsumi Technology Center Europe GmbH, Wiha Werkzeuge GmbH, and Hugo Kern und Liebers GmbH & Co. KG. In this context, several employees from the development and innovation teams of the companies were interviewed personally and other employees of one company were interviewed using an online survey. The questionnaire was further expanded on the basis of the information and results obtained. The results of this survey were critically reflected on by the project manager of the company surveyed first.
The seven internal factors identified from the literature are the Generation and Implementation of Ideas, Creativity and Time Pressure, the Use of External Information, Creation of Knowledge, Behavioral Patterns, Organizational Structures and the Composition of Teams. These factors were identified with different relevance and application in the practice of the examined companies. It cannot be conclusively clarified from the study whether the ability to innovate can be positively influenced, in particular by the factors identified. In this context, further investigations are necessary. Based on the literature review and experiences of the companies, this thesis presents a recommendation for measures relating to the positive influence of factors to increase the ability to innovate.
As COVID-19 forces school to shutdown, distance learning or homeschooling is increasingly becoming the preferred and safest mode of delivering education. The new trend however, raises underlying questions on the implication it will have on the educational gap and attainment between advantaged and disadvantaged students in Germany, stemming from the diverse economic, cultural and social situation among the student population. This study presents results of a comparative analysis between advantaged and disadvantaged students in Germany using the PISA data 2018. The study investigated, how large the educational gap in Germany between advantaged and disadvantaged students is and what influences this gap. More specifically, what effect COVID-19 induced school interruption has in increasing the educational at- tainment between the student population. The findings show that there is an educa- tional gap between advantaged and disadvantaged students in Germany and socio- economic and cultural factors influence student performance which aligns with the findings in the literature review. Furthermore, school closures of 51 days result to a loss of 3.26, 3.37 and, 4.12 PISA point for advantaged students in maths, science and reading respectively and a loss of 8.4, 8.1 and 5.01 PISA points in maths, sci- ence and reading for disadvantaged students. The results show an increase in the educational outcome and inequality between advantaged and disadvantaged students in Germany. The findings, necessitate the need for policy makers to neutralize the learning losses resulting from the COVID-19 induced remote learning.
Financial technology, popularly known as Fintech, has disrupted and revolutionized the financial service sector. Today, institutions such as banks are adapting digital transformation with the help of technological devices. There is no doubt that Fintech has transformed the way we bank. Nevertheless, there has been a growing need of understanding the future of financial institution with a holistic approach. Regulatory and governmental support towards maximizing opportunity, minimizing risk, and integrating financial inclusion is needed to accelerate the economy and attain sustainable development.
The following thesis aims to study financial inclusion and how to achieve it in the Fintech industry. It comprises of four areas of influence; market, social, technology and regulatory while emphasizing on the economic development, social progress, uplifting digital finance and robust regulatory system in the globalized financial market. The research aims to close the gap among the regulatory, economic, technological and social aspects of Fintech and then develop a pathway to attain financial inclusion. In addition, the objective of the research is to provide a comprehensive strategic plan towards a prespecified future in finance. This was achieved with the help of normative scenario planning. The result was calculated using scenario planning software INKA 4. The result consisted of four distinct scenarios supporting the pathway to implement financial inclusion in Fintech sector by the year 2030.
The German banking landscape is currently undergoing a paradigm shift of an unprecedented magnitude. As the financial world is changing, the future of German banks is highly uncertain. A multitude of present-day driving factors will shape the banking world of tomorrow. Therefore, this thesis aims to investigate and analyze the future of the German banking sector until 2030. The concept of scenario planning serves as underlying method for this research. Based on current factors influencing the German banking sector, the present thesis systematically develops coherent future scenarios. The generation of these scenarios is performed with the help of the scenario software INKA 4. This enables to assess a comprehensive picture of the future environment and the interactions between external influencing factors. Based on the most consistent future scenario, implications for the strategies of German banks are derived. As a result, German incumbents can question their strategic orientation and position themselves optimally for the future.
Entrepreneurship research faces a crossroads and a new approach is needed to better understand entrepreneurial behavior. Incorporating neuroscience to comprehend the entrepreneurial mindset seems promising. Nevertheless, the potential of neuroscience for entrepreneurship research is only slowly being realized. Based on an extensive literature review, this thesis examines the emerging role of neuroscience with respect to entrepreneurship. Referring to the model of the entrepreneurial process, this thesis investigates how entrepreneurs discover, exploit, and finally capture opportunities. In this context, explanations regarding trait, expertise, adaptation, and mindset of the entrepreneur are relevant for further examination. Moreover, decision-making in uncertain situations is analyzed. In this context, the dynamic interplay between the reflective and reflexive system is considered. Ultimately, this thesis provides recommendations for organizational innovation to enhance entrepreneurial
activity.
Over the past few decades, there has been an increasing amount of academic literature recognizing the significance of innovation systems. Entrepreneurship is an important component of an innovation system, contributing to the enhancement of regional as well as national innovation. The transfer of knowledge and technology between science and the economy has become particularly important to reinforce overall innovation performance. Today, universities and other institutions of higher education play a crucial role in the system of innovation and have evolved as active and highly relevant participants in the innovation system. Therefore, various supportive measures have been developed to increase the level of innovation at universities and to drive entrepreneurial activities. However, due to the ever-growing entrepreneurial support environment and the great variety of support programs,the distinction between support measures has become unclear. Consequently, the main objective of the present research work is to contribute to the overall understanding of supportive measures at German universities and other institutions of higher education.
Eight experts were interviewed to ensure the compilation of meaningful data. The research findings highlight the importance of a solid network of external experts as well as collaboration with other entrepreneurial institutions. Moreover, the research results indicated that an organizational structure with decentralized decision-making processes and a greater scope of actions enhances operational efficiency. While considering the indistinctness of different support programs and specific terms, although some significant differences were evaluated, overall, the results present a clear tendency toward a more cautious use of specialist terms, therefore substantiating the missing preciseness.
Common problems that urbanized areas have to face are an increase in accidents, air and noise pollution, traffic jams, lower road security and reduced available space. The increased amount of carbon emissions (CO2) is creating severe consequences that can be observed in climate change. Smart Mobility can help to put under control and lower the CO2 emissions derived from the transport sector. Thus, the paper investigates the benefits and challenges of Smart Mobility. Then, through a confrontation of two benchmark areas which are successfully adopting Smart Mobility techniques, and the utilization of SWOT and data analysis, it shows that Smart Mobility can effectively lower CO2 emissions from transport. Ultimately, the NEXT-Future Transportation project is proposed as an innovative solution that addresses most of the mobility challenges and incorporates the needs for future transportation.