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Course of studies
- IMM - International Management (79) (remove)
After-sales services play a crucial role in companies’ profit. Their importance is expected to increase given the intensifying leveling of product competition and a shift toward a buyer’s market. Ticketing systems are increasingly integrated into these services because of their ability to bundle multiple support channels, enhance the support’s knowledge base, and cut costs.
This thesis aims to create a comparative overview of ticketing systems, which evaluates eight selected market alternatives and one tentative in-house solution according to their compliance with the requirements of the focus company. This comparison is made by exploring the literature concerning build-or-buy, software evaluation and selection, and analyzing several guided interviews.
The results seek to aid the company in deciding on a ticketing system that meets its requirements, as well as to act as a blueprint for other SMEs. The findings include two recommended alternatives in conjunction with further strategic and decision-making considerations. The study ends with an outlook for academia and businesses.
In the contemporary business landscape characterized by global economic uncertainty and rapid technological advancements, companies face increasing complexity in meeting their innovation targets. To address this challenge, established firms are engaging in collaborative partnerships with external entities, particularly startups, to leverage their knowledge and capabilities to gain a competitive advantage. Despite the growing popularity of corporate-startup collaboration (CSC), there remains a noticeable gap in the literature regarding the analysis of the dynamics and key success factors that are relevant to enhancing the collaborative process between these asymmetric entities. This study aims to fill this research space by investigating the dynamics, motives, objectives, and challenges of CSC, with a specific focus on identifying the success factors crucial for achieving favorable outcomes. Drawing upon insights from eight expert managers using a mixed-method approach, the study highlights the significance of addressing internal barriers and prioritizing key success factors to ensure successful outcomes in CSC. The research methodology involves a literature review, a pre-stage questionnaire, and semi-structured interviews to gather comprehensive data. The researchers have synthesized the findings to enhance an existing Co-Canvas model in a way that it is specifically tailored for CSC, thereby offering managers a practical framework to effectively navigate the complexities of CSC. The findings of this research hold implications for scholars, corporate leaders, and entrepreneurs, enabling them to evaluate past collaboration initiatives, identify potential sources of errors, and devise strategies to enhance their collaboration performance. By shedding light on the dynamics and success factors of CSC, this study contributes to the existing body of knowledge and offers valuable insights for strategically enhancing collaboration performance. However, the study refrains from making broad generalizations of the model due to the small sample size of experts.
The Syrian Refugee Crisis in Germany has been lately a constant research topic in many fields; politics, economics, cultural, social and safety aspects etc. popping up in all the news worldwide. Everybody is concerned about it and tackling it from a different point of view. Some believe that it a mutual benefit to both the country (Germany) and the refugees. As Germany benefits a lot form the cheap labor of migrant workers in the different industries. Specially the fast growing industries like the rural ones. Others fear that they will weaken the German culture and economy. And that they are burdens on the national people and will cause many problems.
In this paper two aspects of the challenges facing the Syrian refugees in Germany are discussed: the first is their integration and acculturation with the German society and the second is the challenges facing the refugees in entering the German labor market and case studies of Syrian entrepreneurs who developed their own family businesses in Germany are presented. The interviews were held with Syrian refugees in the state of Baden-Württemberg in 2015/2016 in Arabic language. The groups that were interviewed were in Villingen-Schwenningen and Stuttgart. An analysis of the cases presented along with the findings of the surveys and interviews are presented and finally some recommendations are suggested.
In this paper, different factors influencing the perceived data security (PDS) of online shoppers are analyzed. For this purpose, the authors first conduct a literature review and later analyze the results of an empirical study, by applying a regression analyses. Based on the findings of this research, the paper identified the frequency of gathering information on the topic of data security and the experience of being hacked as factors with a significant negative impact on PDS. In addition, a well perceived benefit and, in special cases, an e-Commerce business’ brand can positively influence PDS of customers. In conclusion, the paper delivers insights into the perceptions of data security and delivers some suggestions on how a company could improve the PDS of their customers.
Low profitability is one of the major problems of the airline industry and one approach to solve it is that selling ancillary services to passengers which is called a-la-carte pricing. While this strategy has had some success in terms of additional revenue generation, especially for the low-cost airlines, full-service airlines struggle to implement this approach since their brand image is equivalent to better comfort and complimentary services served to their customers. Therefore, a new and possibly more effective strategy about the ancillary services comes into play which is called the a-la-carte options strategy. This strategy suggests rather than removing the complimentary ancillary services, the airlines can offer a certain number of reward miles to their frequent flyer program members to not choose to use that free ancillary service. By doing that the customer would receive free reward miles and the airlines would save from a substantial cost factor from ancillary services since the reward miles are low-cost for them. In this research, the potential cost reduction of a-la-carte options, optimal mile offer, and the possible customer reaction for launching the strategy are examined. First, potential cost reduction is calculated with real scenarios and flights. Second, customer responses are assessed with a survey conducted. The results show that a-la-carte options strategy can be highly effective on cost-cutting and customers tend to accept and use this strategy. Therefore, a-la-carte options strategy is potentially a good and effective instrument to fight the sector’s long-standing profitability problem by decreasing ancillary service and other customer service operation costs.
In the last 30 years academics were exploring the field of ethical consumption and identified an attitude - behavior gap in the decision making process. Since then diverse studies have been implemented to understand ethical consumers' attitudes, motives and behavior. Parallel to the academic research being developed, there had been an increasing interest from the consumer side in behaving and consuming more ethically. Particularly, consumers have inclined their ethical purchases towards fair trade products. The present exploratory research implemented a quantitative metaphoric method called Zaltman Elicitation Metaphoric Technique (ZMET) to further contribute in the literature of ethical and fair trade consumption. The ZMET in-depth interviews were carried out with 10 German fair trade food consumers during the months of February and March in 2015. The results revealed a connection between participants' feelings, emotions, personal values and fair trade food consumption; likewise the research identified an association of fair trade to sustainability.
Scenario Planning: How is big data going to influence the future of smart mobility in Germany?
(2016)
Smart mobility is the future of transportation services in Germany. The implementation and management of smart mobility is impossible without using big data. At the present time,the analysis of big data in Germany is not fully implemented due to existing challenges. The purpose of this research project is to forecast the impact of big data on smart mobility in Germany with the use of scenario planning. In order to receive the most actual scenarios, the input factors were designed in accordance with extensive literature research, and then ratios between all specifications of input factors were compared and evaluated. Thus four unique scenarios were selected for further detailed interpretation to suggest possible influences of big data on smart mobility in Germany
Rising globalization and digitization resulted in crises for the fashion industry. High competition and the interconnectedness of the consumers rule the market and put it under pressure. Owing to the growing power consumers possess, the requirements towards the fashion players are increasing. Customer experience is frequently discussed these days by academics as well as practitioners and emphasized as a competitive advantage. Yet, it is difficult to measure and to track its consequences.
Since customer experience is elusive and no industry specific measurement scale is defined, at first this work aims to identify relevant touch points of customer experience in the fashion industry by dint of a focused interview. The further objective of this paper is to enhance the comprehension of the touch points’ effects or rather the relationship of customer experience with brand loyalty. This is approached by a questionnaire based on the preceding qualitative analysis and the resulting model. This model defines the customer experience touch points as the independent variables while brand loyalty is examined as the dependent variable. The conducted linear regression analysis reveals a moderate effect of customer experience on brand loyalty and the touch points concerning the products as most relevant in this relationship. Additionally, the digitization aspect is addressed by the examination of the relationship in the offline and online channels separately. With respect to this, the present study recognizes that the extent of the customer experience’s impact on brand loyalty and the significant touch points vary across channels to a certain degree.
This thesis embarks on a comprehensive exploration of the Bosch Car Service (BCS) and Bosch Automotive Workshop Services (BAWS) concepts within the global automotive service industry, underpinned by the esteemed Bosch brand. Through a meticulous comparative analysis, enriched by insights from expert interviews, this study unveils the operational frameworks, strategic orientations, and value propositions that distinguish BCS and BAWS, highlighting the unique challenges and opportunities each model presents. The research identifies key market segments addressed by BCS and BAWS, emphasizing BCS's focus on connectivity and efficiency versus BAWS's standardized franchise operations. It further delves into the complexities of managing a centralized system like BAWS, the challenge of leveraging Bosch's extensive portfolio, and the role of digital tools in enhancing operational efficiency and customer engagement. This thesis proposes a strategic blueprint for innovation, brand management, and customer-centric services, aiming to guide BCS and BAWS towards sustained growth and competitiveness in the evolving automotive service sector. Through integrating theoretical analysis with practical insights, the study makes a significant contribution to the academic and practical understanding of automotive service franchise models, shaping future strategies for Bosch's continued success and leadership in the industry.
Germany has a long history in the car sector. However, today’s car industry is drastically changing, triggered by the accelerated rise of new technologies, sustainability policies and changing consumer preferences. The purpose of this research project is to forecast, by using the scenario planning software INKA 4, the future of cars in Germany in 2035. The research project focused mainly on cars based on internal combustion engines (ICE), fuel cell vehicles (FCV), battery electric vehicles (BEV) and Hybrid electric vehicles (HEV) and their charging infrastructure in Germany. Also, the future of autonomous driving vehicles, public transportation and carsharing in Germany were taken into consideration. Considering these factors following four areas of influence were chosen: Technology, Economics, Politics and Social. Within these areas of influence thirteen input factors (descriptors) were defined by research on current literature. The results show three distinct scenarios that reflect a possible shift towards electric mobility, autonomous driving, and an increase in the use of car sharing.
Key findings
The future of cars in Germany is affected by four areas of influence: Technology, Economics, Politics and Social. Among those four areas, a total of thirteen descriptors were selected as an input for the scenario building.
With the software INKA 4 five different scenarios were generated. Three distinctive scenarios were chosen and described to outline the future of cars in Germany in 2035.
It is highly probable that the future cars will be electrified and autonomous and that shared mobility will increase. The extent of the aforementioned change until 2035 depends highly on the German government and customer preferences.
Individual medicine gained increasing popularity in the medical industry in the past years. Especially oncology plays a major role in individual medicine, as significant research has been done in this area in the last decade. In order to provide individual treatment to patients, individualized medicine in cancer therapy uses molecular genetic examination of blood or tumor tissue.
This paper discusses individual treatment approaches for the selected diseases of prostate cancer and leukemia. Individual medicine in prostate cancer is still considered to be in its infancy whereas in leukemia it is already advanced. Conventional treatment in prostate cancer is highly standardized and well-developed and thus, individual approaches in PCa are not yet well-established or well-researched. Therefore, the relevance of individual treatments in prostate cancer is still to be discussed. In contrast to that leukemia has a promising future in the area of individualized medicine. However, individualized treatments are still very expensive and health insurances only cover a limited amount of financial expenses. As genetic testing is becoming more significant and is likely to be used more often in the future, the cost for individual treatments are expected to decrease over time. Also, this paper suggests future implications for the application of individual medicine in Germany in the areas of health care promotion, disease prevention and disease management until the year 2030.
Highlights of the paper:
• Individual medicine in leukemia is already well-established, however necessity of individual approaches in prostate cancer is discussed
• Individual medicine is currently very cost-intensive but increases the quality of life and the lifespan.
• In order to implement individual medicine in the future it is anticipated to improve health care promotion, disease prevention and disease management.
The sector of supply chain risk management has been expanding for several years now, with the goal to not only prepare organizations to recover after supply-chain disruptions but also mitigate risks to reduce losses.
One of the most remarkable techniques in the field is the Artificial Intelligence technology, which owing to its effectiveness and efficiency, allows humans to develop new solutions to predict or prevent a great variety of supply-chain disruptions.
This paper aims to forecast the future state of the Artificial Intelligence technology in Europe by 2035 with the use of the INKA 4 scenario manager software. A total of four areas of influence –– i.e., technological, financial, legal, and social –– were identified.
From those, 11 descriptors were created based on relevant scientific literature and were inserted in the INKA software to develop the scenarios. This process resulted in three clearly differentiated scenarios that exhibit high probabilities and positive outlook for the Artificial Intelligence technology to be widely integrated in supply chain risk management systems in Europe by 2035.
Small and Medium Enterprises (SMEs) have become a driver motor of economies. Moreover, in developed countries, the manufacturing SMEs play an important role in the value creation and employment generation.O'regan et al. (2006) presents that constant innovation is a key component to maintain a sustainable competitive advantage. Raymond et al. (2010) claims that particular manufacturing SMEs should continuously improve their manufacturing processes in order to ensure long term sustainability. However, given the lack of resources and experience, SMEs find it difficult converting research and development into effective innovation (O’regan et al., 2006). Researchers have explained why certain firms innovate more than others by identifying a number of critical success factors or drivers of innovation such as strategy, social capital (Balachandra and Friar, 1997) or R&D (Becheikh et al., 2006a, Raymond et al.2010). The literature on the topic is diverse, there are different approaches and there is not a consensus on how those success factors can be measured. Therefore, the present thesis develops a meta-analysis study of the empirical research on the drives of innovation in manufacturing SMEs of developed countries. The result is a consolidated framework of the success factors and its measurements proposed by 49 authors, those were organized in the different phases of a holistic innovation process. The process considered was presented by Tidd and Bessant (2005). In consequence, the contribution of the present thesis is to serve as a starting point for future studies on drivers of innovation and its measurements, also, to serve as reference for future researchers that will develop a meta-analysis study.
Introduction: Since the first revolution of robotic-assisted surgery officially happened in 2000, the healthcare service worldwide has transformed into a new era due to its superior technological advancements, particularly in laparoscopic surgery. Da Vinci which is seen as a master-slave system and Kymerax which is categorized as a hand-held device are commonly used in robotic-assisted laparoscopic surgery. Whilst a conventional or open method requires a large incision to perform a surgery, laparoscopy - a minimally invasive surgery (MIS) is an advantageous surgical method which reduces an abdominal incision to a minimum, and effectively exploited with robots.
Methods: Based on available articles with the object of robotic surgical surgery, two SWOT analysis for Da Vinci and Kymerax were formulated to understand strengths, weaknesses, opportunities and threats of each system in comparison with the traditional laparoscopic surgery. From that, the future outlook is anticipated based on the scientific background.
Results: Alongside technological advantages of Da Vinci mainly known as 6-degree of freedom, dexterity enhancement, stereovision, tremor filtering and especially minimal invasive surgery, it still has disadvantages that are not neglectable such as huge investment and lack of haptic feedback. Although the malfunction rate of Da Vinci is not significantly high, surgeons should be aware of it to fix or alter instruments in time. Kymerax is not as advanced as Da Vinci but it can fill in the gap of the Da Vinci which includes thelarge investment and bulky instruments. The Kymerax is the low-cost hand-held device allowing multiple degrees of freedom. It is an optimal combination between traditional performance and robotic performance allowing surgeons to manipulate in their hands and ensure haptic feedback.
Conclusions: Both Da Vinci and Kymerax systems offer superior benefits for medical service due to the ongoing technological growth. The cost-effectiveness of Da Vinci system is currently a problematic issue when medical institutions consider to install them. The surgical instruments market, however, has become highly competitive which is likely leading to the decline of the costly investments. In the digital world nowadays, it will be a promising future for more integrated medical inventions.
The study seeks for empirical evidence supporting the presence of weak form ans semi-strong form efficiency on the Vietnamese stock market. The sample includes the daily closing value of VN-index from 9th April 2009 to 3rd of December 2014. The results from both parametric and non-parametric tests provide the evidence, which implies the weak form efficiency in the Vietnamese stock market during the recent period from 4th June 2012 to 3rd December 2014. This period is used for testing the semi-strong form efficiency on the Vietnamese stock market. The results from event study do not support the semi-strong form efficiency in the Vietnamese stock market. The empirical evidence shows a delayed reaction of nine pharmaceutical companies' stock prices toward the earnings, dividend, insider trading and regulatory announcements. The findings in this paper are crucial for investors, analysts, academicians, regulators and the development of the Vietnamese stock market.
This study examines growth adventure of Turkey and South Korea that both tried to narrow the economical gap between them and developed countries. Although Turkey was in a better situation than South Korea in the beginning of their convergence experience, and they had similar growth and development levels at the end of 1950s, South Korea outperformed Turkey in almost every economic indicator and realized an economic miracle in a very short time. As South Korea is one of developed countries now and Turkey is still in the league of developing countries trying to be a developed one, South Korea model, is worth to be analyzed in detail. In this paper, the similarities and differences in South Korea’s and Turkey’s economic history, the comparison of their long term growth performance and the reasons why Turkey could not accomplish what South Korea did in the similar period of time, were put together in order to find answers to question of applicability of South Korean economic miracle to other economies, along with the question whether it was indeed a miracle. While comparing two countries, existing literature and similar studies were scanned. With the help of both qualitative and quantitative historical data, common issues of comparison, namely policies, international trade, education and innovation, were selected and these issues were analyzed deeper. In the last part of the study, a simple econometric model was built by using OLS regression, in order to see if the presented ideas could be supported with econometric approach. Although model did not provide enough information about reasons of growth in South Korean economy, the findings confirmed the problems of Turkish economy and success of South Korean economy. This study is a contribution to a broader understanding of comparison of two economies, which is an issue that attracts attention of several related people, especially in Turkey.
Social Innovations in the extended Lake Constance area – an overview of the current activities
(2018)
In recent years the importance of social innovation for societies is rising. Therefore, the European Union realized, that political goals can be successfully achieved through social innovations.1 The concept is offering solutions for social challenges broadly based and in a variety of different fields Thus, the focus of this paper will be to identify social innovation activities in the Lake Constance area and the problems which are being solved through those activities. It will therefore provide a quantitative analysis of the identified projects including the main idea of the activity as well as information about the innovators. The key outcomes of this paper are, that social innovators are mainly focusing on current political challenges such as the refugee crisis. Problems which the society is already facing for a longer period of time, are less focused. It could further be identified, that the majority of social innovators are students or graduates. Also, most of the activities have their origin in bigger cities such as Stuttgart, Karlsruhe or Heidelberg.
The current master thesis makes an effort to investigate relationships between perceived service quality, membership satisfaction, and membership loyalty at “Gesellschaft für technische Kommunikation – tekom Deutschland e.V.”, applying adjusted SERVQUAL model. To attain the formulated objectives in scope of the current research, the “Satisfaction – Profit Chain” model is applied, consisting of “Attribute Performance”, represented by SERVQUAL service quality dimensions supposed to serve as antecedent of the second component of the chain “Membership Satisfaction”, and “Membership Loyalty” in order to investigate relations between these three. The findings of the study are supposed to serve as a basis for altering the existing CRM Strategy in order to eliminate current issues within the association, develop strategic marketing capabilities, and create value for members’ attraction and retention.