Open Access

Lisa Hierzegger

• Abstract The large-scale impact of the climate change on all regions and industries of the world underlines the need for action in the logistics sector. Despite literature in this field has matured fast since the last 5 years, it neglects the consideration of digital tools or measures to introduce sustainability in the sector. Consequently, precise recommendations on how to manage digital disruptions in order to reach sustainability goals in Logistics are lacking. The objective of this thesis is to develop those recommendations and to facilitate their implementation for practitioners in the truck container transportation sector. To do so, the impact as well as the evolution of digitalization must be determined. Besides, factors for managing digital change successfully and measuring their impact in this sector shall be ascertained. Finally, a holistic framework to support the implementation process for becoming more sustainable by using digitalization should be presented. A single-case study at the Logistics Start-Up “driveMybox” intends to fill the identified gap in knowledge. Particularly, it is studied how the organization manages to use digital tools to offer CO2-neutral truck container transports on their platform. Thereby, the different approaches are being looked at. Besides, data is gathered through qualitative interviews and other internal documents. The first outcome of the thesis is an overview that illustrates the role of digitalization in Logistics. It increases the awareness of the digital impact and helps practitioners to take useful actions. Furthermore, a clear set of success factors to forward sustainability in the transportation sector was developed. Finally, a holistic result depicts which steps can lead to a more sustainable transportation process. Summarising, the thesis contributes to extant literature by combining digitalization with approaches to sustainability. The given recommendations consider the particularities of Start-Ups and support practitioners in this field with valuable guidelines and a holistic framework.