Open Access

Alexandra Becker

• Efficiency and effectiveness are of great importance in today's business world. To achieve these states, business processes must be user-friendly, especially those of a technical nature. For this reason, this thesis investigated the creation of a concept for an optimized position request process at Marquardt. Through empirical research, the core attributes of the current process were identified. This analysis revealed that the process benefits from a well-integrated SAP system and a customized approval workflow tailored to the company's specific requirements. At the same time, results from an employee survey identified substantial process issues, including frequent system errors and extended approval durations. These findings provided the foundation for an optimized process. Subsequently, a re-engineered process without these deficiencies was modeled and implemented in the test system as a prototype. The comparison of the current and future processes demonstrated that the proposed solution offered significant improvements in effectiveness, efficiency and user-friendliness. Although further testing is necessary, it is recommended that Marquardt implements the proposed process.