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Ways to improve trustworthiness: the case of Saleduck ltd. Bhd.

  • This study focuses on whether users perceive Trust as an essential factor in revisiting Saleduck CHDE to maximize profit. Three major components were identified based on academic literature on online customer behaviour and e-commerce: Perceived Aesthetics, Perceived Usefulness, and Perceived Ease of use. Seven measurable indicators from previous research were used to measure the unobserved components. Also, relevant company data about the German-speaking Switzerland domain were analyzed to outline the relevance of revisiting visitors. According to Google Analytics, the average revisiting visitor generates approximately 4.8 times higher revenues than the average new visitor. The sample consists of 104 students and employed respondents who took part on a five-point Likert scale. The questionnaire also incorporates questions about demographics and target grouping. For assessing the relationship between these three constructs and Trust, Structural Equation Modelling techniques were implemented using IBM SPSS AMOS 28.0. Results show that most participants value Trust highly when using a coupon website. Nevertheless, relationships between Trust and its latent indicators could not be adequately assessed due to suppression effects. Additionally, differences between groups among both measured variables and latent constructs were assessed. The study found that five out of seven indicators in the measurement model significantly reflect the hypothesized components. However, insufficient sample size and a low number of indicators per construct were most likely the reason for the presence of suppression effects. Also, several potential validity issues occurred; the absence of German-speaking respondents from Switzerland, a low number of employed respondents, and a lack of diversity in the samples' age distribution.

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Author:Samy Wisse
Advisor:Michael Hepp
Document Type:Bachelor Thesis
Year of Completion:2022
Granting Institution:Hochschule Furtwangen
Date of final exam:2022/02/16
Release Date:2023/03/31
Tag:Strukturgleichungsmodell; Verbraucher
Consumer Psychology; Digital Marketing
Page Number:64
Degree Program:IBW - Internationale Betriebswirtschaft
Functional area:Marketing
Licence (German):License LogoUrheberrechtlich gesch├╝tzt