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Knowledge Management and Employee Satisfaction – Elaboration of strategic steps for the further development of a newly adopted operational framework at Robert Bosch GmbH, Power Electronics

  • This study investigates the interrelationship between Knowledge Management (KM) and employee satisfaction and proposes strategic implementation steps for the further development and acceptance improvement of a new Operational Framework (Blueprint) at Robert Bosch GmbH, Power Electronics. Two primary research questions are addressed: (1) whether KM offers insights into and explanations for employee satisfaction issues, and (2) what strategic implementation steps can be derived for the development and acceptance of the Blueprint. The research commenced with an analysis of existing employee satisfaction surveys, supplemented by in-depth interviews, to understand the current state of employee satisfaction in the business unit undergoing transformation. The literature review was then conducted to ascertain the connection between KM and employee satisfaction. Subsequently, the study engaged in multiple interviews with top management in the Power Electronics business unit to identify implementation measures and best practices across various industries. A comprehensive set of practices was established and subsequently evaluated in a workshop involving line employees from the business unit, integrating theoretical findings with practical experiences. The final recommendations were grouped into three categories: Meeting Structure, Culture and Leadership, and Knowledge Management Guidance. The findings underscore the significance of KM in promoting employee satisfaction and suggest that the proposed strategic steps can foster the further development and acceptance of the Blueprint at Robert Bosch GmbH, Power Electronics.

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Author:Nikola Mirchev
Advisor:Niels Behrmann
Document Type:Master's Thesis
Year of Completion:2023
Granting Institution:Hochschule Furtwangen
Date of final exam:2023/02/28
Release Date:2023/03/22
Tag:employee satisfaction; knowledge management; power electronics; strategic implementation steps
Page Number:114
Degree Program:IMM - International Management
Functional area:Business Strategy
Licence (German):License LogoUrheberrechtlich geschützt