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Peak performance through heart work - METRO Markets as an example of a value-based business

  • The purpose of this study is to explain the concept of heart work and to demonstrate that long-term excellence can be achieved through it. The study examines the implementation of corporate values at METRO Markets from 2020 to 2022 and investigates the extent to which the implementation of company values, the perception of autonomy and championing, and the quality of the relationship with managers are linked to the level of heart work. The hypotheses suggest that better implementation of values and the greater feelings of autonomy and championing, and better relationships with managers are associated with higher levels of heart work. Employee data from METRO Markets measuring employee engagement over two years is analysed using exploratory data analysis and quantitative regression analysis to test the hypotheses. The study shows that a value-oriented work environment and self-leadership skills are linked to higher levels of heart work. No conclusive statement could be made about heart work and the relationship with managers due to unmet assumptions in the regression analysis, indicating the need for further research. The conclusion highlights the importance of personal responsibility, mindfulness and self-leadership in achieving and maintaining healthy levels of performance.

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Author:Magdalena WeishaarGND
Advisor:Wolf-Dietrich Schneider
Document Type:Bachelor Thesis
Year of Completion:2023
Granting Institution:Hochschule Furtwangen
Release Date:2023/03/13
Tag:Mitarbeiterengagement; Unternehmenswerte
Heart Work
Degree Program:IBW - Internationale Betriebswirtschaft
Functional area:Human Resource Management
Licence (German):License LogoUrheberrechtlich gesch├╝tzt