Knowledge on Demand by Smart Services
- Companies are confronted with the challenge of having to transfer more and more knowledge in a shorter time to fewer available employees. At the same time opportunities based on digitalization and smart services are rising. Digital training offers advantages as flexibility, accessibility, in-teractivity and cost savings. This explorative paper investigates the framework conditions, requirements and opportunities for new approach-es of providing knowledge by smart services for professional users. Fur-ther, the paper will investigate how smart service approaches for knowledge provision can be transferred and integrated into product ser-vice systems and suitable business models.
| Author: | Christian van HusenORCiDGND, Nick TugarinORCiDGND, Isger GlauningerORCiDGND, Daniela FehrenbachORCiDGND, Markus Schürmann |
|---|---|
| Parent Title (English): | 33rd RESER International Conference : Digital Transformation and the Service Economy: Exploring the Societal Impact, December 7 - 9, 2023, Sierre, Switzerland |
| Document Type: | Conference Proceeding |
| Language: | English |
| Year of Completion: | 2023 |
| Release Date: | 2023/12/18 |
| Tag: | Application of XR and AI; Knowledge services; Knowledge transfer; Smart knowledge services |
| First Page: | 213 |
| Last Page: | 233 |
| Licence (German): |  Urheberrechtlich geschützt |