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Knowledge on Demand by Smart Services

  • Companies are confronted with the challenge of having to transfer more and more knowledge in a shorter time to fewer available employees. At the same time opportunities based on digitalization and smart services are rising. Digital training offers advantages as flexibility, accessibility, in-teractivity and cost savings. This explorative paper investigates the framework conditions, requirements and opportunities for new approach-es of providing knowledge by smart services for professional users. Fur-ther, the paper will investigate how smart service approaches for knowledge provision can be transferred and integrated into product ser-vice systems and suitable business models.

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Author:Christian van HusenGND, Nick TugarinORCiDGND, Isger GlauningerORCiDGND, Daniela FehrenbachORCiDGND, Markus Schürmann
Parent Title (English):33rd RESER International Conference : Digital Transformation and the Service Economy: Exploring the Societal Impact, December 7 - 9, 2023, Sierre, Switzerland
Document Type:Conference Proceeding
Year of Completion:2023
Release Date:2023/12/18
Tag:Application of XR and AI; Knowledge services; Knowledge transfer; Smart knowledge services
First Page:213
Last Page:233
Licence (German):License LogoUrheberrechtlich geschützt