Volltext-Downloads (blau) und Frontdoor-Views (grau)

The Value of Telemetry - A Guide to Successfully Connect with Your Customers

  • For all hardware companies, telemetry is the key to growing services profitably with digitally-enabled services and optimizing the total cost to serve. Yet, the TSIA Field Services Benchmark data also shows that building this foundation remains difficult. The key to providing telemetry at scale is to understand and communicate the value of telemetry in two ways—internally, to get the resources to drive it, and externally to customers, to convince them to adopt and consume the telemetry offers that will drive their business outcomes. In this paper, Harald Kopp and Kevin Bowers give guidance and key insights on how to present the value of telemetry to customers and internal stakeholders.

Export metadata

Additional Services

Search Google Scholar


Author:Harald KoppGND, Kevin Bowers
Document Type:Report
Year of Completion:2022
Release Date:2022/12/19
Tag:Digital Transformation; Digitale Transformation; Remote Services; Technology Services; Telemetry
Page Number:12
Licence (German):License LogoUrheberrechtlich geschützt