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Herausforderungen in der virtuellen Feedbackgebung und mögliche Unterschiede zur persönlichen Kommunikation

  • The thesis examines challenges of virtual feedback and possible differences to face-to-face communication with the aim of finding out which challenges and advantages employees perceive regarding virtual feedback and virtual communication. Based on the challenges mentioned, recommendations are developed that can be used by companies to counteract the challenges of virtual communication. It is crucial to look at the challenges of virtual communication because the Corona pandemic caused an increase in virtual working and, according to some forecasts, virtual working will continue to gain importance after the pandemic. To find out how the change to home office affects feedback from the employee's perspective, an online survey was created in which 15 employees from different industries were interviewed. The results show that employees in the virtual context receive less feedback, but most employees in the home office still feel sufficiently praised. In addition, there is an increased inhibition threshold to contact others in the virtual context, which means that employees solve problems themselves more often, but employees ask for the same amount of feedback from their manager virtually as they do on site in the company. In addition, spontaneous and informal communication is significantly reduced in the virtual context and new communication tools are sometimes introduced in the virtual context, for example the use of MS Teams has risen strongly in many companies since the corona pandemic.

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Author:Lena Schmid
Advisor:Sonja Hollerbach
Document Type:Bachelor Thesis
Year of Completion:2021
Granting Institution:Hochschule Furtwangen
Release Date:2021/10/19
Tag:Coronapandemie; Herausforderungen virtuellen Feedbacks und virtueller Kommunikation; Homeoffice
Degree Program:IBW - Internationale Betriebswirtschaft
Functional area:Andere/Other
Licence (German):License LogoUrheberrechtlich geschützt