Automating Motivation: A Workplace Analysis of Service Technicians and the Motivational Impact of Automated Assistance

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Author:Katja Gutsche, Jennifer Griffith
DOI:https://doi.org/10.1007/978-3-319-61240-9_10
ISBN:978-3-319-61240-9
Parent Title (English):Serviceology for Services: 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings
Publisher:Springer
Place of publication:Cham
Document Type:Conference Proceeding
Language:English
Year of Completion:2017
Release Date:2018/07/16
Tag:Human-centered service processes; Service operation; Services in industry 4.0; Smart service devices; Workplace analysis
First Page:101
Last Page:108
Access Rights:Innerhalb der Hochschule
Licence (German):License LogoEs gilt das UrhG