Automating Motivation: A Workplace Analysis of Service Technicians and the Motivational Impact of Automated Assistance
| Author: | Katja GutscheORCiDGND, Jennifer Griffith |
|---|---|
| DOI: | https://doi.org/10.1007/978-3-319-61240-9_10 |
| ISBN: | 978-3-319-61240-9 |
| Parent Title (English): | Serviceology for Services: 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings |
| Publisher: | Springer |
| Place of publication: | Cham |
| Document Type: | Conference Proceeding |
| Language: | English |
| Year of Completion: | 2017 |
| Release Date: | 2018/07/16 |
| Tag: | Human-centered service processes; Service operation; Services in industry 4.0; Smart service devices; Workplace analysis |
| First Page: | 101 |
| Last Page: | 108 |
| Open-Access-Status: | Closed Access |
| Licence (German): |  Urheberrechtlich geschützt |