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Robot Recruiters - The Impact of Artificial Intelligence Recruiting Tools on the Candidate Experience

  • In times of talent shortage and increasing competition, companies are constantly looking for methods to recruit better fits in a more time and cost-efficient manner. One such method, which an increasing number of companies turn towards, are so called “Robot Recruiters”, or more specifically, artificial intelligence enhanced digital recruiting tools. However, the impact of the associated automation and dehumanization of parts of the recruitment process on the candidate experience, remains unclear. In order to assess the potential influence of mentioned tools, candidate experience influencing factors are elaborated, to then analyze how these factors are affected in an artificial intelligence supported recruiting process. The analysis has shown, that AI recruiting tools do have the potential to satisfy candidates’ needs by automating simple, yet time consuming tasks like scheduling or initial communication. However, candidates are likely to show adverse reaction to their usage in later stages of the recruitment process, which are traditionally characterized by personal interaction.

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Author:Dominic Genot
Advisor:Armin Trost
Document Type:Bachelor Thesis
Year of Completion:2018
Granting Institution:Hochschule Furtwangen
Release Date:2018/03/05
Tag:AI recruiting tools; Artificial intelligence; Candidate experience
Degree Program:IBW - Internationale Betriebswirtschaft
Functional area:Human Resource Management
Licence (German):License LogoUrheberrechtlich geschützt