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Business Process Automation and the Future of Work - with focus on back office processes in financial services

  • The purpose of this thesis is to analyze the impact of Intelligent Automation on individuals, organizations and economy and how organizations can adapt. Within the Fourth Industrial Revolution, the use of new technologies is on the rise and rapidly developing and the world is becoming more and more digital. Organizations in financial services like banks and insurance companies are reevaluating their processes, however, automation has not been applied yet and their back office processes still contain a huge amount of paper and many repetitive tasks, which make the processes inefficient. In processes like this, there is a huge potential for Robotic Process Automation and Artificial Intelligence, which allow organizations to automate end-to-end processes with humans only handling exceptions and doing small configurations. The results are higher quality and speed at lower cost. Despite the fact that the implementation of Intelligent Automation can be done fast and simple, companies have to involve the right people, analyze which processes are actually automatable and follow necessary steps in the implementation process in order to successfully implement Intelligent Automation.

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Author:Kai Vollmer
Advisor:Wolf-Dietrich Schneider
Document Type:Bachelor Thesis
Year of Completion:2017
Granting Institution:Hochschule Furtwangen
Date of final exam:2017/08/29
Release Date:2018/02/14
Page Number:54
Degree Program:IBW - Internationale Betriebswirtschaft
Functional area:Production, Operations and Supply Chain Management
Licence (German):License LogoUrheberrechtlich gesch├╝tzt