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Business Process Reengineering at Daimler Trucks - An evaluation of the project "Integration Accounting & Controlling"

  • The purpose of this paper has been to find out if the reengineering project at Daimler Trucks has been successful. In order to eloquently do so, the field of Business Process Reengineering (BPR) has been researched with regard to performance measurement. The theoretical part of the thesis concluded with choosing one methodology out of the findings. The second part is about the consequences of Daimler AG top management’s decision, reacting to changes in business environment, to restructure the Finance organization of all its divisions. Daimler Trucks used that change which included office relocation of the accountants to where their controlling colleagues have been seated and the newly gained local proximity to execute the project Integration Accounting & Controlling (IAC). The goal has been to reengineer the closing process by eliminating redundancies and defining clear responsibilities. The third part of the thesis is presenting the result of measuring process performance before and after reengineering according to the derived research methodology of part 1. Quantitative as well as qualitative evaluation shows an increase in efficiency and effectiveness. A conducted online survey, asking all involved employees, aligns with this result and names key success factors such as communication and transparency. Despite the undeniable success of IAC, maintaining a continuous improvement process is recommended.

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  • Business process reengineering

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Author:Torben Hornung
Advisor:Uwe Hack
Document Type:Bachelor Thesis
Year of Completion:2017
Granting Institution:Hochschule Furtwangen
Release Date:2017/03/01
Page Number:73
Degree Program:IBM - International Business Management
Functional area:Finance & Accounting
Open-Access-Status: Closed Access 
Licence (German):License LogoUrheberrechtlich geschützt