Implementation of Operative Performance measurement as part of a shop floor management system applied at Kühne + Nagel contract logistics warehouse

  • This bachelor thesis aims at investigating relevant factors in performance management at the logistics service provider Kuehne + Nagel (AG & Co. KG) in Altenwerder, Hamburg. A shop floor management approach is developed and adjusted to specific requisites of the contract logistics warehousing environment. Key performance indicators are identified and adapted to the requirements of shop floor employees. Thereby, shop floor management ought to serve as process optimization and establishment of regular communication structures involving operative personnel as well as local management. The literature research examines the shop floor management approach in line with lean and Kuehne + Nagel Production System principles. Corporate communication types as well as change management processes for the operative level in the warehousing industry are pointed out. Furthermore, two surveys with operative employees of the pilot project are conducted, researching their perceptions before and after project implementation. Due to the nature of the qualitative analysis with Kuehne + Nagel employees, findings of this thesis are subjective. This work attempts to provide Kuehne + Nagel with project guidelines for an adjusted shop floor management approach as well as underline required procedures within human resource and change management.

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Metadaten
Author:Kristina Bittner
Advisor:Frank Kramer
Document Type:Bachelor Thesis
Language:English
Year of Completion:2016
Granting Institution:Hochschule Furtwangen
Release Date:2016/04/11
Tag:key performance indicator; lean management; performance management
Degree Program:IBM - International Business Management
Functional area:Human Resource Management
Access Rights:Innerhalb der Hochschule
Licence (German):License LogoEs gilt das UrhG