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Quality Management: The Impact of Quality Reporting Optimisation on Daily Operations at Airbus Helicopters

  • Quality Management has attained top priority in many sectors, notably in the airspace industry. A thereby integrated mechanism to ensure the containment and correction of production errors should include a consistent and effective tracking system to maximise business process efficiency on the internal as well as overall company level. The A350 Doors Program of Airbus Helicopters Deutschland GmbH has identified the need for an improvement project to augment the quality of the associated summary report in terms of time, money and scope. This research aims to document as well as evaluate the effectiveness of this optimisation through the measurement of key indicators. Through the application of various project and business process management tools this research measures the consumption of financial and time resources as well as the change in the quality of the reported outcome. Thereby it found that the optimisation achieved a radical reduction in scope of the document, thus limiting the amount of time and financial resources consumed. Similarly, previous tracking errors were corrected and the procedure altered, increasing the decision-making quality of the content. These results and their attainment process are to be considered for future company internal optimisation projects.

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Author:Rebecca Baumann
Advisor:Wolf-Dietrich Schneider
Document Type:Bachelor Thesis
Year of Completion:2016
Granting Institution:Hochschule Furtwangen
Release Date:2016/04/05
Degree Program:IBM - International Business Management
Functional area:Production, Operations and Supply Chain Management
Open-Access-Status: Closed Access 
Licence (German):License LogoUrheberrechtlich geschützt